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Mercure Tel-Aviv

0.0 out of 5.0

Recent guest reviews

I recently stayed at Mercure in Tel Aviv. Located in one of the main roads in Tel Aviv and not far from the beach front, this hotel has got a narrow entrance with stairs and no lift available (problem with heavy luggage). The lobby staff are ver kind and helpful, but as it happens in most of the hotels located in Tel Aviv, the rooms are very very small, just good for one person only although there is a queen bed. The wifi works properly and the bed is confortable, very small bathroom where I found a lot of flies/mosquitos..... the breakfast is ok although in my second day the coffe machine was out of order. There is a very small gym just for emergency use. But the worst part of the whole thing is the price I paid, no ratio between price and service given, definitely too expensive, I don't think I shall come back in the future.

Arrived early and room was not ready. The first offer was for a room which would be ready earlier. Staff rang to tell us when it became available. Secondly asked for a very late checkout and it was given to us without a cost. This was a great relief as our flight was in the evening and it was very hot outside. The position of the hotel was excellent as it was not far from the beach and centre of the city.

Was there for business 4 nights. Warm welcome from the staff (logic I'm gold member of Accor loyalty program). Upgrade to 9th floor sea view, nothing to complain about. Enter the room and switch on the AC, it's July and 35°C outside. AC is working fine, room is rather small +/-3.5x3.5m, bed is good, bathroom is badly organised, toilet pot and sink are too close to each other and you have a big space in the corner which is lost space. TV channels are rather limited (anyway my remocon was not working) so didin't watch TV much. I gave my remote control at the front desk, 'yes sir, we will fix it' was promised. I finished my stay without TV control. First day after hours of operation, the drain pan from the AC was leaking in the corridor, infored the reception and went out for dinner. When I came back it was fixed, but during the night it started to leak in the bathroom. At night it's very disturbing because of the noise, drip, drip, drip on the floor. So you switch off the AC.... but it's hot so you have the choice noise or heat. Regarding noise, the hotel is located on Ben Yehuda street, but the street noise didn't distrurbed me. Gym at 11th floor is small but fine, it was actually a good surprise as the Accor internet site does not mention it as available. Breakfast is very average at the low side. I'm a bit sorry that I gave 2/5 for the hotel only as the front desk staff and guards outside are very friendly, but the high price paid and the poor quality of the room in general and the AC in particular force me to rate it like this.

First time to Tel Aviv so I went with a brand that I use globally. As usual I was not disappointed. The location was excellent, only 200 metres walk to the promenade and the fantastic beach... lots of great cafes and restaurants close by. The rooms were a good size, what can you really say, it is a good corporate and family hotel in the middle of Tel Aviv with everything that you need. The service was first rate, the rooms modern and clean and the price was decent. If I go back and sincerely hope that I do I will stay here. A tip, give yourself plenty of time for departing at the airport, the security is incredibly tight for leaving and you can go through 3-4 checks which take a long time so go early !

I spent one night here in July 2017 - room 904. The hotel is in a great spot and it's easy to get to the beach and the Carmel Market (less than 10 mins to both). The property is clean and has on-site parking which cost $8.50 per in Tel Aviv. My check-in was a little cumbersome but I'd call it a first-world problem. The bed was comfortable and the TV had several english channels. The breakfast was quite good and there were a lot of options to suit any taste. I'd stay here again without question.

I know this hotel since the day it was bought under Accor and this is the best hotel in this category. The location is fantastic, the service is excellent, the breakfast is good with a wide choice and the room is fine. I warmly recommend this hotel to anyone!

Great staff and near the beach. What else you can ask for. Breakfast was ok , 24 hours coffee and juice , fresh fruit and cookies was the best part . Room size should be little bigger , rest everything was perfect

Really, I arrived at 1am on Shabbat and the place was flooded and there was no power. The guy on the front desk handles some very angry customers well. All the staff are friendly and helpful. And the view from the rooms! Amazing. But things could really be improved: my room wasn't ready, there is no milk or creamer in rooms and the mini bar is not stocked. I had someone try to break into my room early one morning, so security could be improved.

very clean,, very friendly, and helpful staff,, breakfast was great, had hot and cold food all freshly made,, free towels for the beach, save taking any of your own,, all day refreshments with fresh fruit and biscuits to die for..

Hotel is not new and it is evident, but everything you need is in the room. Personnel at reception is very nice and helpful. We had a room in front of the elevator, which was not very nice because sometimes it was too loud, and afterwards the receptionist told us that we should had asked to change the room and that it's OK to do it. The breakfast is very nice, you will find something to choose. But the hotel is closer to the beach then to the Rothschild boulevard, where all the restaurants are located. Can't understand why the can't do the automatic parking opening and closure, every time you need to get in or out you have to look for a right person to open the gates. On the way from the airport to the hotel on Saturday afternoon we had all traffic jams collected.

14 Ben Yehuda Street Tel Aviv

Hotel highlights

  • Walking distance to Carmel Market and Dizengoff Centre
  • Free WiFi in rooms and public areas
  • Onsite dining
  • 24-hour fitness center

Mercure Tel-Aviv places you within a 15-minute stroll of popular sights such as Carmel Market and Dizengoff Centre. This 103-room hotel welcomes guests with conveniences like a restaurant, a 24-hour fitness center, and free in-room WiFi. Located in central Tel Aviv, the hotel is also near Habima Theatre and Gordon Beach.


In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café.


The 103 air-conditioned accommodations afford space to spread out with dining areas and sitting areas. Guests can expect to find free WiFi and LCD TVs with satellite channels. Other standard amenities include coffee makers, ceiling fans, and safes.

Property features

At Mercure Tel-Aviv, guests have access to a 24-hour fitness center, a sauna, and free WiFi in public areas. Self parking is offered for ILS 30 per day. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a meeting room, a business center, and coffee/tea in a common area.

Room options

Privilege, Room

Queen 1 | Sleeps 2

Standard Triple Room

Full 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

70% of guests recommend this hotel

Total of 696 reviews