Mercure Tel-Aviv0.0 out of 5.0
Recent guest reviews
We originally booked for 3 nights, but extended to 5 nights with no trouble. All the staff, reception, dining room and housekeeping were exceptionally helpful and efficient. The location is very convenient, 4 minutes' walk to the beach, and also very near shops, restaurants and museums and other places of interest in Tel Aviv. The room was spotlessly clean and comfortable. Very well equipped with fridge, tea and coffee making facilities and safe, and plenty of storage for our clothes. Air con and shower worked fine, but the shower door was slightly tricky as the bathroom is a bit on the small side, but we managed fine. The breakfast was a typical Israeli breakfast, with a good selection of salads, cheeses and breads, but the scrambled eggs and shakshuka were a bit dry and overcooked. Overall, a great stay in a very well-run establishment.
This is a good hotel and has all you need. The rooms are clean and beds a very nice. There were no noise issues and the staff were helpful. The breakfast was excellent. It's located in a nice part and only a few minutes from the beach.
Room was medium quality, but I know there are prestige and higher quality rooms than my own. The biggest advantage of this hotel is its staff, no doubt about that. Congratulations to you all! Hope to see you again. Best wishes, Tiago Sousa Veloso (Porto, Portugal).
I stayed there for a week. Nice, comfortable rooms with air condition. 5 minutes to the beach - beach towels were available. Very helpful and friendly staff. Always water, coffee, tea, etc. available in the lobby.
I did reserved Mercure in tel aviv for 2 nights. After booking even I saw in the world's website very clearly the fact that the price includes all TAXES I found out myself told to add 17% vat (it is against the Israeli law not to show full price includes the VAT - only last week booking.com got a fine of 3 M ILS (750'000 euros) in Israel for the same issue. Never mind, I agreed to pay and came to the hotel which had a terrible check in. The (nice) agent needed like 35 minutes to check me in (he was so slow!) and even I asked and booked a queen size bed and asked him for the most darkest room (I need total blackout for that) he gave me a room with 2 single bed... and lots of lights. I came again to the front desk, he said he is "not sure" to have more rooms, but they did found me another room with double bed but - the new keys were not working and again I had to go back with all my luggage to the front desk and wait 10 more minutes for keys. My terrible experience just begun: The new room was full of lights, the curtains are not dark at all (for a fact lots of lights are getting inside the room - later on I found it as a fact in all other rooms in this hotel - they "saved" on cheap curtains - and in many issues that people mentioned in trip advisor etc. ) . After more calls they sent a woman to my room that admitted that "many guests are complaining about it and the management do nothing about it". I convinced a nice guy name Raul in the hotel to bring another blanket and to put it all over the curtains so we can block some of the lights. It helped a bit. after 2 hours I was "ready" to get my room. Even I paid for privllage room which includes "4 drinks/day" from the mini bar - the mini bar was empty. When I called about it they told me "they will fill it tomorrow morning". After another complain they sent a woman with exactly 4 drinks - very hot! not from the fridge - when it was 40" heat outside! . But... the worse case - the air condition was not working properly. It was SOOO hot in the room. at the beginning they told me to wait a bit. when it was impossible to stay / sleep there the woman from front desk was honest enough to tell me it is a known issue because of old system and many guests are complaining (and I read about it later on trip adviser too) . She sent a guy from engineer department to "see what we can do". The rude guy that came was super rude (it was just before Saturday eve. was about to leave and go) and he told me very direct "ask Avi - the owner - he knows it doesn't work" and he left without helping. At that moment , I decided to leave the hotel. Because tel aviv was full already (August! Friday eve!) I had to book another hotel and pay a crazy price (also in Mercure I was about to pay 400 euros !() for 2 nights) and take taxies all over, losing time and the worse part - losing my afternoon nap and my weekend vacation. Last thing: shower and bathroom were not clean as well.
Best location in Tel Aviv 5 minutes to the beach and the centre of the city, nothing was a problem for the staff, always very helpful and constantly asked if they could do anything for us. Great view of the beach from the gym and sauna
This is not my first time here but I can say it only improved since my last visit (and it was already good back then). Staff is really really nice, rooms are nice and clean, we had a terrace from which you could have a beautiful view on the sea, parking was available right in the hotel and a good breakfast included. It's walking distance from major spot in Tel Aviv and a few minutes away from the beach; price are quite low for TLV standards.
We have just stayed in this lovely hotel, room was spacious and very comfortable, the staff were so friendly, helpful and courteous only too happy to help. Very central and good location and about 5 mins walk to the beach. They have good facilities free coffee and biscuits, beach towels are provided at no charge. Would definitely recommend staying there. Lisa R
The room was very confortable and clean. Very good breakfast with fresh fruit salad, excellent bread, omelette, chachuka and all the ingredients to make your israeli salad by your own. The hotel staff was particularly kind, smily and always ready to help or advice you. From the housekeeping to the director, the man in charge of customer relationship to the people at the reception, I always met very kind people. Thank you for these so wonderful moments. I felt at home in the hotel. Hope to come back soon to Israel and to the Mercure Tel-Aviv City Center !
Nice hotel, good breakfast, interesting views from the upper floor. The person who received us on our late arrival was very nice and friendly, which was not exactly the case about the morning staff next day. The manager Chana Shatz had a very nice attitude with me, because I arrived late with my family and a rent car, and a parking place was reserved for me on an exceptional basis – thank you again. The gym is too small to be called a gym… The triple room was not as spacious as I imagined for three adults, but it was OK for just one night. Although the hotel is not far from the beach, if you are staying in Tel-Aviv for the beach, the hotel is not directly on the waterfront. This was not a problem for me. I would stay again.
Reviews from Trip Advisor
70% of guests recommend this hotelTotal of 733 reviews