Colonial Lodge Motel4.0 out of 5.0
Recent guest reviews
I cannot comment on rooms/location, and this review is strictly about my experience with the staff at Colonial Lodge Motel regarding cancellation of a booking. I would give this motel a 0 star, but that's not an option. I had a terrible experience with the owners of the Colonial Lodge, and would seriously advise any person not to use this motel (unless you have absolutely no options and would like to deal with some hateful persons). By way of background, I had a booking for three nights and had to cancel it for personal reasons at the last minute. I had paid for all three nights in advance approx $500 (through Booking.com), and before the cancellation was advised by Noel (who I believe owns the hotel) that this money could be refunded if replacement could be found for those three nights. After hearing this, I cancelled. Long story short, I found out that at 2 out of the 3 nights' replacements were found, so the motel made at least $300 from those sales. When I asked for this to be refunded, the owner flatly refused, told me to sue him if I want the money, and "try him". I ask that it is only fair that part of the money recovered should be refunded, as this is logical and sensible from the money the motel has made. Over three nights, they made $750 (this is my guess), when normally they would only make $450 or if I did not cancel the booking (and simply not have checked in). This is unreasonably profiteering and misleading of consumers. I tried to reason with the owner, but he was rude, abusive, shouted at me over the phone, told me to "try him" number of times, and said he will countersue me. I similarly lost it towards the end of the conversation because it was different to keep any civilised conversation., and had to hang up on him. I don't know whether I will pursue this, but the services could have been better and personally I now have a very distasteful opinion of Taupo motel owners as a result. This is a shame. My question is "what loss did the motel suffer as a result of my cancellation"? This is poorly and unacceptable. What a shame.
When trying to locate short notice accommodation in a tourist mecca like Taupo on a long weekend for a family of 5 we were concerned about what exactly we would find. Those concerns were completely eliminated within a few minutes of arrival. The staff were great, the rooms were clean, comfortable and the location directly opposite the lakefront.
The motel was clean, quiet and in a good spot for a walk along the lakefront into town for breakfast - good value for money and would recommend! Friendly hosts and while it was busy it was still quiet.
We wanted a quiet weekend in Taupo to chill out after no holidays for a year.. our only stipulations were spa bath in the room, good wifi and nice and quiet. Firstly the owners are fantastic. They have to be, they collect owls (.not live ones). They also care about their clients so the rooms are spotlessly clean. Theyre a good price too! But oh boy, when we went to use the internet, super quick, super consistent. What more could you ask for. Well, they had everything set up for the cold winter Taupo nights, the spa batth was lovely, lots of tv channels and even a nice little kitchen if you want to cook meals. We are used to a bigger bed but quickly adapted to the big double and oh boy were those pillows comfortable ( extra points for that). Three nights of rest. We will definitely be back
Recently had a family trip to Hastings and stopped at this motel on the Fri night on the way down, and the Sat night on the way home. The manager was very pleasant, the room was clean and a reasonable size and was really quiet given the proximity to the road. Before we got back Sat night the beds had been made and the heater turned on which was very thoughtful. Having said that the beds/pillows were not overly comfortable and we thought it was more a 3-3.5 Star than a 4...and thought $170 a night was just a little steep for what it was and the reason we rated it a 3/5 not slightly higher
It is obvious that the hosts care about their establishment and attention is paid to the finer details eg nice crockery, flowers in pots, a well kept garden, even a pillow for the spa bath. Loved the spa bath and bathroom. Refurbished unit. Warm unit with electric blankets and extra mink blankets. Good sized TV. Really welcoming and friendly hosts and they provided good information on local attractions. Heard a bit of noise from the occupants upstairs but nothing to worry about. Free unlimited Wifi. Great value. Located opposite the lake so very handy. Looking forward to staying there again.
My partner and I stayed here last night and it was a lovely place, clean and tidy and a nice big spa bath in the studio room, has everything you need. The owners were amazing in helping us! I stupidly and accidentally locked us out of our apartment at about 8.30pm after we ducked outside (in our light pj's in winter). When we called them, they were out having dinner and they came back asap to let us back inside our room. I felt so terrible for interupting their dinner, but they were so lovely and kind about it! Really appreciated how quick they came back as we were freezing! Definitely recommend this place, i would definitely stay here again!
Hadn't booked in advance in Taupo and took a chance that we would find accommodation on arrival. However, three motels in with no luck finding decent accommodation we came upon Colonial Lodge. We paid a little more than we would have liked but not over the top - the reason everywhere was so full was due to an Iron Man event which we hadn't known about. Happy to pay the extra as it meant we had air conditioning in our unit - one of the places we had declined was stifling hot and the extra was well worth the money. Small laundry room available for guests with separate washer and large dryer - soap powder provided. Really pleasant walk along the shore of the lake - which is directly opposite. Anthony pointed out where to avoid entering the lake and being scalded by the hot springs - very useful tip. Two hosts were extremely welcoming, gave us lots of tips about local restaurants and trips. Small kitchenette provided which included fresh milk but we ate out at recommended restaurants for both breakfast (Replete - excellent) and evening meal. Unit had everything we required, it was clean if just a little dated - studio consists of room with twin beds, kitchenette and largish bathroom, one bed unit means the same but with access to a separate, double bedroom. We really enjoyed Taupo and ended up staying on an extra day - it helped that we had fantastic weather when we were there so we could enjoy sitting down by the lake - chairs being provided by our ever attentive hosts.
Stayed one night in a studio unit passing through, room looked recently decorated, bed was comfortable, bathroom spotless. Plenty of tea and coffee supplied, a table outside each unit as well on the ground floor. Motel was busy but not excessively noisy. The lake is just over the road. Sure you can pay a lot more for a lakeview from your room, but for 1 night you shouldn't! Reception staff friendly and efficient
Room is very spacious and comfortable with TV, king size bed and second smaller bed. Everything is clean and tidy. Motel is run by two decent man who are there to answer on all questions regards Taupo and all possible options to make your time interesting in that remarkable place. You have fridge, microwave, kettle and cooker to prepare your own food. Bathroom and toilet are nice and clean. Colonial Lodge is located in the centre of Taupo very near by all attractions at the front of big Taupo Lake. If you would like to relax during your trip trough New Zealand then you have to visot that place!
Reviews from Trip Advisor
76% of guests recommend this hotelTotal of 65 reviews