I like taking the family to Taos. I don’t like being switched from a global suite to a regular room.
Paid for room with jacuzzi, but it didn’t work and took staff a day and a half to offer to move us to a new room, after three workers spent several hours in our room trying to fix it, tracking in mud and not cleaning up after themselves. Then after being gone all of one day and returning to our room late in the day, the room was still a mess — no housekeeping had been there for regular daily cleaning and the mud was still all over the floor. The first person they sent to try to fix the jacuzzi was the valet who parked our car (at least he was nice but had no experience fixing a jacuzzi). Maybe it was good the jacuzzi didn’t work because when we started to fill it with water, we noticed there was long black hair all over in it, which we ended up cleaning out ourselves, only to discover the jacuzzi was never going to work anyway. The front desk staff was generally unhelpful, though nice enough, except for one employee in particular (Saturday night front desk) who was extremely rude to us after we were finally offered a room that actually worked. Won’t stay here again if I want to go for the relaxing retreat they advertise, because it was so stressful and sad dealing with their staff and broken facilities... i’m fully aware a lot of people give great reviews of the place — they either got a room that worked and never had to deal with hotel staff, or they are just much nicer people than me and are lying. The place has great potential, but they need to train the staff...
The property is run down and dated. I do not consider it a "4 Star" hotel.
Property layout is great - suites are nice size and quiet. Furnishings are nice and the architectural design/features are wonderful.
Every staff members we met was smiling and friendly. If we needed something they quickly assisted. Our room was very comfortable and quiet. The food and drinks were well prepared and quite delicious.
Amazing, I would definitely come back again! Gorgeous estate and the room was perfect. LOVED the bath tub!
Bathroom with walk-in shower was horrible no room around the sink. Shower leaked on the floor and curtain shower was mildewed - disgusting. Beds very uncomfortable.
El Monte Sagrado was the perfect accommodations for our family while in Santa Fe. The rooms were spacious with well-appointed bathrooms. The breakfast buffet was well-stocked and fresh. The personnel was quite welcoming and accommodating. I appreciated the texting communications upon our arrival and their effort to meet our needs immediately.
Beautiful resort with a spectacular room overlooking the grounds. Texting for “services” worked excellently the one time we used it.
Really really nice one off hotel! The only one like it in the country. Not too far from historic downtown district, we drove, but staff told us it’s a 10 minute walk.
Love the place. Very romantic spot for a couple.
Great property and very courteous staff. Rooms were just a little dark but very clean and spacious.
Excellent place I would definitely recommend to my friends and aquaintances. The casitas are a must, plenty of space with even an outdoor patio with a beautiful fountain. The Argentina casita, wao!!! Service is top of the line. Super relaxing experience! I can't remember the name of the front desk lady, but thank you! You are amazing!
The indoor pool and spa was great. Fun, good bar, good bar menu, good breakfast. Overall, a grand slam
A beautiful setting combined with friendly, responsive service made our stay memorable. We will be back!
We stayed in this hotel after camping for four days as we thought it would be a great place for some R and R, around 930 at night one of my party was talking on the phone on the property and was assaulted and experienced an attempted mugging in plain view of the bell desk, no one came to help and he would've been assaulted further if not for another guest returning to the property at the same time and their car scared off the attackers. The hotel's response to this event was simply a statement just to say that it was unfortunate. The staff was extremely rude when dealing with my questions , The assistant manager was evasive and brash, the human resources manager tried to get us to sign legal documents in the middle of the night, and the general manager thinks that an apology is an OK resolution for this matter. The property is nice however if you care for the safety of your family and your guest as well as expect the staff at ahotel with a rating this high to treat you appropriately , this is not the place for you .
The hotel has is quite lovely -- beautiful grounds, very nice rooms, and good facilities. The staff was helpful. The value was good. One criticism is that the spa wasn't up to the same high standards. They had no one to help, no one to stock items, and overall the facility not very well appointed. In addition, I find the parking charge excessive given that you could park the car yourself. To their credit, the valets who were very attentive would drive you to town center and to restaurants if you requested.
Excellent! Very nice amenities especially the pool and grounds. Loved the yoga.
El Monte Sagrado Living Resort & Spa places you within a 10-minute stroll of Kit Carson Home and Museum and D.H. Lawrence Ranch. This 84-room, 4-star resort has 2 restaurants along with conveniences like a full-service spa and an indoor pool.
Enjoy dining at De La Tierra, one of 2 onsite restaurants. Savor a meal from the comfort of your room with room service, or make new friends over drinks at the bar/lounge. Start your day off with full breakfast, available for a fee.
The 84 rooms have an array of amenities, including fireplaces, balconies, and coffee makers. Flat-screen TVs come with satellite channels and video-game consoles, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding ensure a restful night. Free local calls, free bottled water, and safes are also available.
Guests of El Monte Sagrado Living Resort & Spa enjoy a full-service spa, an indoor pool, and a 24-hour fitness center. There's free valet parking and limo/town car service. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this ski resort include a spa tub, a steam room, and free WiFi in public areas.
I like taking the family to Taos. I don’t like being switched from a global suite to a regular room.
Paid for room with jacuzzi, but it didn’t work and took staff a day and a half to offer to move us to a new room, after three workers spent several hours in our room trying to fix it, tracking in mud and not cleaning up after themselves. Then after being gone all of one day and returning to our room late in the day, the room was still a mess — no housekeeping had been there for regular daily cleaning and the mud was still all over the floor. The first person they sent to try to fix the jacuzzi was the valet who parked our car (at least he was nice but had no experience fixing a jacuzzi). Maybe it was good the jacuzzi didn’t work because when we started to fill it with water, we noticed there was long black hair all over in it, which we ended up cleaning out ourselves, only to discover the jacuzzi was never going to work anyway. The front desk staff was generally unhelpful, though nice enough, except for one employee in particular (Saturday night front desk) who was extremely rude to us after we were finally offered a room that actually worked. Won’t stay here again if I want to go for the relaxing retreat they advertise, because it was so stressful and sad dealing with their staff and broken facilities... i’m fully aware a lot of people give great reviews of the place — they either got a room that worked and never had to deal with hotel staff, or they are just much nicer people than me and are lying. The place has great potential, but they need to train the staff...
The property is run down and dated. I do not consider it a "4 Star" hotel.
Property layout is great - suites are nice size and quiet. Furnishings are nice and the architectural design/features are wonderful.
We are thrilled you enjoyed so many aspects of your stay! Thank you so much for your kind review and support!
Every staff members we met was smiling and friendly. If we needed something they quickly assisted. Our room was very comfortable and quiet. The food and drinks were well prepared and quite delicious.
Amazing, I would definitely come back again! Gorgeous estate and the room was perfect. LOVED the bath tub!
Bathroom with walk-in shower was horrible no room around the sink. Shower leaked on the floor and curtain shower was mildewed - disgusting. Beds very uncomfortable.
El Monte Sagrado was the perfect accommodations for our family while in Santa Fe. The rooms were spacious with well-appointed bathrooms. The breakfast buffet was well-stocked and fresh. The personnel was quite welcoming and accommodating. I appreciated the texting communications upon our arrival and their effort to meet our needs immediately.
We are very sorry that your experience wasn't what you had hoped for. We will use your feedback to improve and we hope to have the chance to make it up to you in the future!