10/10 Excellent
Sam
Traveled with partner
Mar 18, 2025
Well I don't know where to start about Refugio, I can't recommend this place enough! The entire place was awesome from the moment we walked in. The facility was fun, cozy, welcoming, clean, safe and well maintained. Our room was clean, ready and had just the accommodations we needed. If you couldn't find it from pictures The front portion of Refugio is a restaurant and bar, then a coffee shop, and then in the back is a nice private area for the hotel. The real magic about this place though was the staff. We were first greeted by Pablo who was upbeat, very welcoming, and clearly showed it was his mission to accommodate our every need. The entire staff was friendly, not just to us and other guests but to each other. staying there felt like hanging out with a bunch of good friends. They also went above and beyond as my wife and I had to leave to come home to the US at 04:00 in the morning so the owner Augustine had the chef set aside sandwiches for us in the morning so we could still enjoy that free breakfast on our last day. The security guard (who had been up all night) greeted us with a friendly face in the morning and gave us our sandwiches and juice and even helped load our luggage. If you're trying to decide where to stay let me help easy your conscience, just stay here, you'll love it! One thing to note is there is a club close by so you can often hear the music late into the night but it isn't too loud. Also no room refrigerators but the staff have some available to use.
Sam
Stayed 3 nights in Mar 2025