Capitol Square Hotel Sydney3.5 out of 5.0
Recent guest reviews
This place is right next door to the Capital Theatre. As we were seeing a show at the Theatre, absolutely perfect place to stay for an overnighter. Reading some of the other reviews, I wasn't sure how it was going to be but if you take it for a 3.5 star place which it is - you will be fine and don't expect 5 star as that's not how it's priced but location wise is fabulous for a range of things - shopping/Paddy's Markets/Theatres/etc. Check in staff were great and told us what we wanted/needed to know. Parked our car in the parking lot underneath the building, got our car stamped and a reduced rate of $30 rather than the std $48. Room - OK although Amenities next to nothing but did have a fridge and place definitely showing its age. Breakfast available and if you pre-order you get it for $14 instead of $19/pp Happy to stay there a single night, maybe even 2 nights but wouldn't stay there for any longer if holidaying in Sydney. Another of these reviews where I want to give a 3.5 rating........
Almost all of the maps show this area close to Chinatown and the train station, but this area is in the heart of the Asian community.(Thai, Vietnam, Singapore, Malaysia, China,Japan, etc.). This doesn't detract from the convenience, but does affect the nature of the nearby food options, as nearly all of the restaurants are Asian style food. that being said, there are several excellent Asian restaurants next door to this hotel. The hotel room was small, but clean and relatively quiet. Excellent if you plan to use the train station or visit the Hay marketplace.
We had 3 days in Sydney and always go CBD. Left it late booking and this was available at a very affordable rate. Some reviews weren't great but we were very happy. It is an older room but its clean and comfortable and staff were very friendly and accommodating. Bed was comfy and even had a window that you could open for fresh air, which is hard to find sometimes. We would go back for sure just for the location and price.
Great location close to central railway easy walk to Darling Harbour which is why we stayed here Quick and easy check in and check out As for the rooms they were clean but the room had a musty smell the floors squeaked and walls were thin could hear a baby crying The city noise could be heard through out the night and morning I didn't get much sleep due to this The bathroom was clean but old Would I stay again maybe as a last resort but not for the price we paid it was very over priced for a Tuesday night
I have had more warmth, personality, customer service going to a doctor’s surgery reception that I received at all the time from the front reception while I stayed here. First of all, the entry is dull (this is a very polite statement) the only thing it needed was one of Sydney’s unprivileged, snoring in one of the corners, just to give this area some life. I am unsure if the color scheme was, off white, cream or…..Beige (ugh). The only splash of color was a painting hanging on the right hand side wall, which is hard to appreciate as you would have to stand right up against the left wall just to get some visual of the whole piece of art, so you just walk past it, another lost opportunity. WTF Have I landed in a construction site...? With plastic runners on the floor from the Lift to different rooms on the 3rd floor where my room was and on the 2nd floor where the dining room..? was for breakfast. I was informed that there was “some”…?! water damage that has closed the 4th floor of the building. The Bathroom The shower head is too low for to get underneath so if you are anything above 1.5 meters tall prepare to bend down to get the shampoo out of your hair. The vanity basin has no plug, which I can understand in one sense that the vanity basin does not have a drain hole in the back of the basin so that if the bowl is getting filled the basin will not overflow. Then there is the situation I found every morning shaving, I prefer to have a small amount of water in the basin to rinse my razor as I shave, instead of the flow of water effect which will use more water. The single light in the bathroom is placed on the wall to the right of the vanity basin. Which does not illuminate the whole bathroom effectively, therefore when I am shaving on my left side of my face; I miss spots, which a colleague kindly pointed out to me. As the bathroom does not have an extractor fan, the whole room fills up with steam. This does not help shaving, brushing my hair and if there was a lady in the room, applying makeup, etc. The vanity had mold on the shelf just below the basin and the top itself was not big enough. Just with a small amount of men’s bathroom products I was able to cover most of the vanity top, if there was a lady in the room with a collection of makeup and other items, forget about it. It would be better to apply such items in the bedroom or else ware. I am the person who likes some fresh air in a room and as there is very little natural air circulation in the room because the windows are fixed and of course the door is closed all the time. I must use the air conditioning system to add and circulate some air in the room, no environmental tick here....! So I would have the air conditioning system turned on all night just to get some air in the room... apart from the “burn that fossil fuel”...and as the system is not the most modern unit there could be. There was a gentle rumbling like trying to sleeping next to the airport without the planes taking off. Then there was the amusement centre next door just outside my small window, this would be great if you would like the illumination of the room, until 2am or similar. So the spare bathroom towel came in handy to place over the small window to cut down the light into the room at night. The test & tag date on the RCD swith and power point in the bathroom was out of date over 4 years ago The TV. I was in Sydney on business so therefore the TV was not a priority, location to the Sydney business site, a shower, and bed these were the priorities. The was one time I turned on the TV to watch the news as I had a meal in the room before completing some night study ready for the next day, well, out of all of the free to air TV channels, I could get channel 2, 11 and 10 were available. The rest “no reception”, so I made good with channel 2 news and then did my night work. The bed side table had two burn marks on them and with no power point next to the bed, I was forced to recharge my phone on the other side of the room, not convenient if I wanted to know the time. Yes I had a clock radio in the room, it just flashed the time that was wrong, I did not attempt to change the time as this was not on my list of priorities for the 5 days. The Maintenance Work. Throughout the whole building the painting work was poor, most of the walls were painted an off cream / beige (ugh, where is the life in this colour) and the ceiling was painted white. Then comes the skill of the painter, the rolling action of the painter on most of the walls touched the ceiling thus there was numerous beige (ugh) paint marks on the ceilings. Furthermore when the wall colour, beige (ugh) meet up with the door trim colour, there was splashes of beige (ugh) on the door trim. The door latch on my room was fitted the wrong way. The towel rail in the bathroom was coming out from the wall it was fitted to, was placed just above the toilet paper, so if you have a wet towel just after your shower, chances are that you will have a wet toilet roll. The Breakfast. During the initial phone booking, I was not informed that breakfast was available, or a cost, etc. When I arrived the check in attendant informed me that there is breakfast available, but, did not mention that if I pre book, instead of the $19 per person, the cost will be $14. I was informed of this point when I entered the lift and there was a large advertisement in the lift explaining this point, so much for customer service or up selling the in house products. The Shining Light. The breakfast chef was the only shining light for the whole hotel and a delightful start to my day. A welcoming smile and attention to the customer was one of the high lights for the whole trip to Sydney, not hard, especially in the Hospitality Industry. Breakfast chef mentioned the pre booking of breakfast to me on the first morning (where was reception when this happened) and from the morning of day 2 obtained a small jug of soy milk for me without my asking #customerservice. Then there a genuine smile and goodbye from breakfast chef, but, when I walked either in or out of the hotel passed the reception, very little connection, very little warmth, very little customer acknowledgement, #whereisthecustomerservice.
This is a basic hotel but in a good location if you are in town for theatre and shopping. The rooms are adequate but could do with a face-lift but I'm just after a bed and a shower so they satisfy. The lobby is small and there always seems to be a large tour group either coming or going when I'm there.
Stayed at the Capitol Square Hotel for one night when going to see Aladdin at Capitol Theatre. On check in the receptionist came across very disinterested but we only had to deal with her for a short time so that was fine. We were given our key and got in the horribly old and run down elevator to go to our floor. Once exiting the lift we entered the hallway of our floor to find huge stains on most of the carpet, the carpet was ripping up, large amounts of paint missing from walls and it gave off a bad impression but set the standard of what to expect in the room. The room was a standard size for Sydney but given the price I expected a lot more. The sheets were clean which was nice but there was hair in the bar fridge and brown stains sprayed up the wall next to the toilet... not nice! Overall the room was very run down and unpleasant so we made sure we stayed out as late as possible that night and left as early as possible that morning. With so many great options around the same area as the "hotel" I'd recommend avoiding it if possible. Directly opposite the Capitol Square Hotel is the Meriton Serviced Apartments and I now stay there on trips to Sydney and it's often $50 less per night! They are 4.5 star apartments and the amenities (pool, gym etc) are great as are the rooms. Capitol Square Hotel has so much potential if management would only invest in training of their staff and a refurbishment of the building.
Good if you want to eat out, no lunch or dinner available. The restaurant is breakfast only. Ask for rooms on level 2, bigger and better bathrooms. Bit dated but great location for Paddy's market, .Capitol Theatre and the new light rail ( like a tram) is at the western end of the street of which the hotel is within a building on the corner. A few blocks from a major shopping mall which has cokes and specialty shops. Head East. I think it's called World Mall.
This hotel is not worth giving a rating. The place is DIRTY - the hotel is in desperate need of a renovation and is disappointing to say the least. Have to wear thongs in the shower as it is so unclean. Mould in the ceilings, marked and dirty walls to name only a few areas. Shame on your house keeping - rates as one of the worst hotels we've ever stayed in. The location is great, however if you are looking for somewhere clean and nice to stay - give this a miss!
We chose this for the location (near Central Railway Station) and price. The room was basic but very clean, a bit lower priced than others nearby. You get what you pay for, we weren't in it for much other than sleeping so it suited us. Worst was the shower in the bathtub, difficult for older legs to get in and out of. No, worst was the aircon noise at night, it was a constant grumbling 60-65 decibles! It is just a short walk from Chinatown (where we had dinner in one of the outside restaurants) and the Markets.
Reviews from Trip Advisor
31% of guests recommend this hotelTotal of 487 reviews