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Recent guest reviews

Staff very nice

Nice place

We thought this was one of the best places we’ve stayed at in a long time. Very friendly folks, room was extremely clean, warm and charming - much more than most, many of which seem sterile.Nice wood floor. Breakfast voucher at restaurant next door was GREAT! Appreciated attention to hygiene: even a cover on cleaned remote. Reasonable pet policies plus a great value for price- we’ll be back!

Room was nice. Pretty clean. Toilet was clogged when we got there and the woman at the desk didn’t know where a plunger was and had no help to fix it. Seems pretty basic to have a plunger at a hotel. Breakfast was fine. Very slow.

I didn’t get to do breakfast but my all around experience was great the lady who helped me Check in was so sweet will be returning

Good place in Susanville for an overnight stay. Near Safeway, Walmart, Starbucks etc. Breakfast by coupon at a small restaurant on site.

The pillows & bed very comfy! Very good customer service! Great breakfast 🍳

Very much noisy so if you’re a light sleeper I don’t recommend!

FANTASTIC room. So comfortable, convenient and the perfect way to relax after hours on the road

First, Orbitz booked our room and then called us to say there was a problem. The room I had booked & paid for was not available and I had to pay more for another room. The carpet in the room was really dirty--did not want to walk around bare foot. Disappointing after having to pay more to even stay there.

Not an impressive hotel from the outside. Appearance of a typical roadside motel. But the room was clean spacious and well equipped. Included breakfast was provided by the restaurant next door. Not a fancy meal, but better than the typical hotel breakfast fare. Good value for the price.

Good location, very nice staff. But, this hotel needs some upgrading. We had a suite and the couch was very old, office chair was visibly worn at seams. The bed was very comfy and appeared to be new. The price was high for the shape of the furniture in my opinion. Still, it was ok.

It was a nice stop in a little town with 1 cab service, It rained all day but that didn't sop us from seeing the town. Room was comfortable and came with breakfast, not bad

My wife fell on the landing of the stairs on both knees, one which had been replaced. We're talking to our lawyer now. Any other questions?

Nice breakfast at restaurant next door. Staff was pleasant, room was clean and comfortable.

We were traveling so checked in late and left in the morning so limited opportunity to evaluate. Hotel provides a voucher for breakfast at the restaurant on site, Very good breakfast. Room was clean and quiet.

I paid for my room online prior to arrival so when I got there my room was ready and nothing was needed other than my name. They gave my my keys and I was on my way. The room was very clean and inviting but nothing really out of the ordinary. Comparing value with experience I would say I'd come here again if I was in the area.

Great !!! Hotel. The staff was very nice, friendly and accommodating. The room was clean. The hotel is in a great location. The hotel sits on the main street which is great. I well definitely come back again in the near future.

We have stayed here before. Great location for travel from Southern CA back to Northwest Oregon. Only bad thing this time was the BEAR was closed for remodeling. We found any eating establishment within a couple of blocks.

Main Street, 2785 Susanville CA

Hotel highlights

  • Free full breakfast
  • Free WiFi in public areas
  • Free uncovered self parking
  • Onsite dining

Within a short walk of Lassen County Fairgrounds, Surestay Plus Hotel by Best Western Susanville is within 2 miles (3 km) of Lassen Historical Museum. This 82-room hotel welcomes guests with conveniences like free breakfast, an outdoor pool, and free self parking.


Dining

Free full breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM. Enjoy a leisurely bite to eat at Lumberjacks, the hotel's onsite restaurant.


Rooms

Surestay Plus Hotel by Best Western Susanville's 82 rooms are air-conditioned and provide microwaves, refrigerators, and minibars. Flat-screen TVs come with cable channels, and WiFi keeps guests connected. Other amenities include coffee makers, free local calls, and hair dryers.


Property features

At Surestay Plus Hotel by Best Western Susanville, guests have access to an outdoor pool, free WiFi in public areas, and conference space. There's free parking, as well as an airport shuttle for a fee (available on request). The 24-hour front desk has multilingual staff ready to assist with sightseeing, directions, and local dining recommendations. Additional amenities include a business center, a seasonal outdoor pool, and a computer station.

Room options

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

2 Queen Beds | Sleeps 4

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

1 Queen Bed | Sleeps 2

Suite, 2 Queen Beds, Accessible, Bathtub

2 Queen Beds | Sleeps 2

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

2 Queen Beds | Sleeps 4

Guest reviews for Surestay Plus Hotel by Best Western Susanville

Everyone (8) Couples (6) Business (2) Family (7) Friends (1)
5
Everyone

Staff very nice

By on Aug 6, 2021

4
Family

Nice place

By on Jun 17, 2021

5
Partner Couples Family

We thought this was one of the best places we’ve stayed at in a long time. Very friendly folks, room was extremely clean, warm and charming - much more than most, many of which seem sterile.Nice wood floor. Breakfast voucher at restaurant next door was GREAT! Appreciated attention to hygiene: even a cover on cleaned remote. Reasonable pet policies plus a great value for price- we’ll be back!

By on Dec 29, 2019

Review comment responded on Jan 7, 2020

Thank you for your wonderful review. We greatly value your feedback. We are pleased that you enjoyed your stay. We hope to see you again in the future

3
Family Family

Room was nice. Pretty clean. Toilet was clogged when we got there and the woman at the desk didn’t know where a plunger was and had no help to fix it. Seems pretty basic to have a plunger at a hotel. Breakfast was fine. Very slow.

By on Aug 18, 2019

5
Everyone

I didn’t get to do breakfast but my all around experience was great the lady who helped me Check in was so sweet will be returning

By on Jan 29, 2019

4
Everyone

By on Dec 17, 2018

4
Everyone

Good place in Susanville for an overnight stay. Near Safeway, Walmart, Starbucks etc. Breakfast by coupon at a small restaurant on site.

By on Jul 2, 2018

5

very clean and nice room!

Everyone

The pillows & bed very comfy! Very good customer service! Great breakfast 🍳

By on Jun 29, 2018

4

great breakfast!

Everyone

Very much noisy so if you’re a light sleeper I don’t recommend!

By on Jun 15, 2018

5

comfortable, clean and inviting

Everyone

FANTASTIC room. So comfortable, convenient and the perfect way to relax after hours on the road

By on Oct 19, 2016

Surestay Plus Hotel by Best Western Susanville

2785 Main Street, 2785, Susanville, CA 96130-4741
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