The property was clean (except for the pool area). They didn't have the basics covered. Offered breakfast, pancakes no butter / syrup. Out of towels? Noise was out of control and coming from all directions all night. In the morning, I mentioned these things... and they were sorry.
It was a nice and pretty new hotel. The room was ok. However, they do not serve enough food for breakfast. The hot oatmeal or pancakes were always gone before 8:30am. So even though the breakfast was served until 9:30am, there was not much left except bagels. If I asked, they always used "a storm" excuse and lack of delivery. I could never get new towels either. And no one cleaned the room for 4 days. But I believe it's b/c of covid-19 in most hotels. I liked that the pool was open until 10am. It has a convenient location and good price.
The other guests were loud, playing music and partying throughout the night, complained multiple times but the staff could not handle the situation. I have stayed at three different holiday inn express in the past month and this was by far the worst and I wont stay at one again.
good location, nice small town with an impressive University, everyone was friendly, plenty of places to dine
Location was is good shape and our room was very clean. Amenities not in service due to covid, and breakfast was available but prepackaged muffins (better than nothing I guess right?). All in all, good experience and glad we were able to get a room.
Because of COVID there is no cleaning in the room at all, no laundry service, no breakfast (grab and go bag instead and the bag is not always full: sometimes oats are missing, sometimes cream cheese, sometimes a bottle of water...), swimming pool and fitness room are closed. I was unable to experience full spectrum of service there, because there were COVID restrictions. Be aware they are in place now.
Room was big and comfortable for my family. We were traveling a long distance and were able to get a good night of rest
i liked everything about the property i just wish they had more breakfast options but other than that it was a good hotel to stay at
Nice rooms, staff was very nice, friendly and welcoming.
This hotel is clean and comfortable. Things look new. We had a nice stay.
Super friendly staff. Every encounter involved a warm greeting from all staff members no matter if they were serving you or if they happen to see you walking by.
They must be remodeling. From ground up. 2nd floor needs carpet in hall n some up to room.
The rooms were spacious and clean. Staff were all pleasant; especially the ladies taking care of the breakfast area.
The room was spacious. The entire staff was friendly. I would definitely stay here again on my next visit to the Poconos.
Everything great as expected good location clean rooms
The poor wasn’t clean the water looked dirty, nothing to do or see in the lobby wait to quiet. No entertainments
Pocono Mountains Visitors Bureau is within a mile (2 km) of Holiday Inn Express Stroudsburg - Poconos, and other popular sites like Sherman Theater are within a couple of miles (3 km). This 75-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking.
Free continental breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
All of Holiday Inn Express Stroudsburg - Poconos's 75 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Free local calls, ironing boards, and desks are also standard. Housekeeping is available once per stay.
Guests of Holiday Inn Express Stroudsburg - Poconos enjoy access to free WiFi in public areas, a meeting room, and a 24-hour business center. There's free parking if you drive. Front-desk staff can answer questions 24/7, and assist with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include express check-out, free newspapers, and laundry facilities.
The property was clean (except for the pool area). They didn't have the basics covered. Offered breakfast, pancakes no butter / syrup. Out of towels? Noise was out of control and coming from all directions all night. In the morning, I mentioned these things... and they were sorry.
It was a nice and pretty new hotel. The room was ok. However, they do not serve enough food for breakfast. The hot oatmeal or pancakes were always gone before 8:30am. So even though the breakfast was served until 9:30am, there was not much left except bagels. If I asked, they always used "a storm" excuse and lack of delivery. I could never get new towels either. And no one cleaned the room for 4 days. But I believe it's b/c of covid-19 in most hotels. I liked that the pool was open until 10am. It has a convenient location and good price.
The other guests were loud, playing music and partying throughout the night, complained multiple times but the staff could not handle the situation. I have stayed at three different holiday inn express in the past month and this was by far the worst and I wont stay at one again.
I do apologize for the shortfalls of service you experienced while you were here. We appreciate your feedback, and we will use it to enhance our service in the future.
Thank you for taking the time to review us. Thank you for being our guest, and we hope you will stay with us again so we can provide you with the excellent hospitality for which we are known.
good location, nice small town with an impressive University, everyone was friendly, plenty of places to dine
Thank you for the review of your recent stay at the Holiday Inn Express Stroudsburg-Poconos. Thank you for also being our guest and we look forward to welcoming you back to the area.
Location was is good shape and our room was very clean. Amenities not in service due to covid, and breakfast was available but prepackaged muffins (better than nothing I guess right?). All in all, good experience and glad we were able to get a room.
Thank you for the generous review of your recent stay at the Holiday Inn Express Stroudsburg-Poconos. We appreciate your patience, and we look forward to welcoming you back to the area.
Because of COVID there is no cleaning in the room at all, no laundry service, no breakfast (grab and go bag instead and the bag is not always full: sometimes oats are missing, sometimes cream cheese, sometimes a bottle of water...), swimming pool and fitness room are closed. I was unable to experience full spectrum of service there, because there were COVID restrictions. Be aware they are in place now.
Thank you for the review and we look forward to the opportunity of welcoming you back.
Room was big and comfortable for my family. We were traveling a long distance and were able to get a good night of rest
Thank you for choosing Holiday Inn Express Stroudburg and for the recommendation! It is wonderful to know that we met your expectations Your feedback is valuable to us, and we look forward to your next visit.
i liked everything about the property i just wish they had more breakfast options but other than that it was a good hotel to stay at
It is great to know you enjoyed your stay with us. It was a pleasure hosting you. We appreciate your feedback and look forward to welcoming you back soon.
We very much appreciate you being our guest, and truly value your feedback. I will be sure to share this review with staff- members, management and the hotel’s owners. Your review will surely serve as encouragement to all of our employees, as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. Thank you for such a wonderful review. I am very much delighted you enjoyed your stay with us. We appreciate your loyalty and look forward to your next visit!