Very friendly front desk and night manager. Will stay again.
Great property, friendly staff and clean.
Staff was very helpful and friendly.
The hotel looks like it is under renovation,
Under construction
The staff was great, the pool was great( sad they covered the hot tub in with cement) The property was loud. Neighbors above and next door you can here. 7 am both days sounded like housekeeping rolling carts up and down the halls . Sleep was horrible due to this
I’ve stayed at previous holiday in express chains in Pennsylvania and this is by far the worst. Terrible customer service, the rooms are disgusting. The rooms smelled like mold, bathrooms were filthy and the beds were Awful! The pool (stay away from it) disgusting brown and no upkeep. I don’t event think they change the water or clean it out! Also the breakfast - let’s just say no breakfast was being offered as advertised. We thankfully found some locals spots. Also the halls had trash in them. It’s like the staff gave up. Just a shame because the town was nice but this place is a major bust. The front desk person said it’s going through renovations but that’s a load of crap! It’s was just awful!
Did not even stay at this property. Checked in, walked into the room, and because beds were unpaid, room not vacuumed, bathroom lightbulb burnt out, shower curtain torn off the hooks, torn wallpaper, dirty mirrors, dirty glass shelf, black mold on the bathroom walls & green swimming pool, I politely demanded a refund and left.
Property was OK. The main issue is that someone needs to fix the bed in room 317. The bed further from the door squeaks horribly with normal movement. My 16-year-old son had trouble sleeping on it in part because of the noise and in part because he was concerned about waking me. I addressed it with the front staff and requested another room. I was told they were overbooked and I could not switch rooms. They indicated they were going to check with the manager to see if there were any options. I never heard back from them. When I checked in the same girl was on her cell phone to her ear during my whole check in process.
For a $300 a night stay I would think that being greeted by a staff member looking a little more professional, a smile , not waiting 10 min. To be called up to check in ( no one else in front of us) just not ready to check is in. Dealing with another reservation apparently on computer Saturday afternoon maybe we get another check in While leaving in the early morning two girls at desk one wearing a hoody who couldn’t or wasn’t awake enough to even greet me with a hello etc. while returning keys the other receptionist looked like she literally just rolled out of bed with what looked pajama bottoms amd a sweatshirt …. Again no “hello” “ how was your stay “. The first impression is the most important…. Somebody should remind the holiday in at STROUDSBERG of that Vending machine one of the few amenities that I used and all food was warm and cholate softened by heat of motor… the pool looked green…. Again if I am paying for an economy hote that’s one thing $300 a night NOT ECONOMY
The room was nice and comfortable and clean. Definitely would recommend it to others. It’s great that it was right off the highway.
Nice to see the re-emergence of breakfast. Not up to egges and bacon, but getting there. Could not call ahead to say that we would be late. Your phone system was not working well and could not even leave a message
Holiday Inn Express & Suites Stroudsburg-Poconos places you within a mile (2 km) of Stroud Mall and Pocono Mountains Visitors Bureau. This 75-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking.
Free continental breakfast is served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.
Guests can expect TVs with cable channels, along with free WiFi and wired Internet. Other standard amenities include refrigerators, microwaves, and coffee makers. Housekeeping is available once per stay.
At Holiday Inn Express & Suites Stroudsburg-Poconos, guests have access to a gym, free WiFi in public areas, and conference space. There's free parking if you drive. Front-desk staff can answer questions 24/7, and assist with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include a 24-hour business center, an arcade/game room, and express check-out.
Very friendly front desk and night manager. Will stay again.
Great property, friendly staff and clean.
Staff was very helpful and friendly.
The hotel looks like it is under renovation,
Under construction
The staff was great, the pool was great( sad they covered the hot tub in with cement) The property was loud. Neighbors above and next door you can here. 7 am both days sounded like housekeeping rolling carts up and down the halls . Sleep was horrible due to this
Thank you for staying with us, we appreciate your business and do apologise for any inconvenience. our house keeping staff reporta at 9Am.- till 5. once nore we do apologise for other customers.
at home @Holiday Inn you always have a home away from home.Thank you for staying with us, we appreciate your business. We would like to thank you for your patronage.Your patience with our renovations is appreciated.Safest of travels to you,