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The Windsor Hotel by Hoco Hotels Collection

2.5 star property
Hotel with a restaurant, steps from Stratford City Hall

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Photo gallery for The Windsor Hotel by Hoco Hotels Collection

Mini Suite | Individually decorated, blackout drapes, iron/ironing board, free WiFi
Reception
King Suite | Individually decorated, blackout drapes, iron/ironing board, free WiFi
Building design
Mini Suite | Individually decorated, blackout drapes, iron/ironing board, free WiFi

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Breakfast available
  • Parking available
  • 24/7 front desk

Explore the area

View in a map
23 Albert St, Stratford, ON, N5A 3K2
  • Place, Avon Theatre
    ‪2 min walk‬
  • Place, Stratford City Hall
    ‪3 min walk‬
  • Place, Avon River
    ‪3 min walk‬
  • Airport, Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪51 min drive‬

Room options

View all photos for Mini Suite

Mini Suite | Individually decorated, blackout drapes, iron/ironing board, free WiFi

Mini Suite

8.0 out of 10
Very good
(9 reviews)
  • 275 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Corner King Room, 1 King Bed, Non Smoking, Private Bathroom, Stair access only

Corner King Room, 1 King Bed, Non Smoking, Private Bathroom, Stair access only | Individually decorated, blackout drapes, iron/ironing board, free WiFi

Corner King Room, 1 King Bed, Non Smoking, Private Bathroom, Stair access only

7.8 out of 10
Good
(11 reviews)
  • 260 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Non Smoking, Private Bathroom

Classic Room, 1 King Bed, Non Smoking, Private Bathroom | Individually decorated, blackout drapes, iron/ironing board, free WiFi

Classic Room, 1 King Bed, Non Smoking, Private Bathroom

8.0 out of 10
Very good
(8 reviews)
  • 235 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom

Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom | Individually decorated, blackout drapes, iron/ironing board, free WiFi

Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom

7.0 out of 10
Good
(10 reviews)
  • 205 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for King Suite

King Suite | Individually decorated, blackout drapes, iron/ironing board, free WiFi

King Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 410 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 2 Queen Beds

Family Suite, 2 Queen Beds | Individually decorated, blackout drapes, iron/ironing board, free WiFi

Family Suite, 2 Queen Beds

8.8 out of 10
Excellent
(6 reviews)
  • 480 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom

Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom | Individually decorated, blackout drapes, iron/ironing board, free WiFi

Classic Room, 1 Queen Bed, Non Smoking, Private Bathroom

  • 205 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Signature Apartment

Signature Apartment | Living area | 40-inch TV with digital channels, Netflix, Hulu

Signature Apartment

10.0 out of 10
Exceptional
(2 reviews)
  • 900 sq ft
  • 3 bedrooms
  • Sleeps 6
  • 3 Double Beds

View all photos for Room, 1 Queen Bed, Non Smoking, Private Bathroom

Room, 1 Queen Bed, Non Smoking, Private Bathroom | Individually decorated, blackout drapes, iron/ironing board, free WiFi

Room, 1 Queen Bed, Non Smoking, Private Bathroom

7.0 out of 10
Good
(10 reviews)
  • 160 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Mini Suite

Mini Suite | Individually decorated, blackout drapes, iron/ironing board, free WiFi

Mini Suite

8.0 out of 10
Very good
(1 review)
  • 325 sq ft
  • 1 bedroom
  • City view
  • Sleeps 5
  • 1 Queen Bed, 1 Twin Bed and 1 Double Sofa Bed

About the neighborhood

Stratford

The Windsor Hotel by Hoco Hotels Collection is adjacent to popular attractions such as Stratford City Hall and Avon Theatre. This 34-room hotel welcomes guests with conveniences like a restaurant, a bar/lounge, and free in-room WiFi.

What's nearby

  • Avon Theatre - 2 min walk - 0.1 miles
  • Stratford City Hall - 3 min walk - 0.2 miles
  • Avon River - 3 min walk - 0.2 miles
  • Stratford-Perth Museum - 3 min walk - 0.2 miles
  • Festival Theatre - 15 min walk - 0.8 miles

Getting around

  • Stratford Station - 13 min walk
  • London, ON (YXU-London Intl.) - 50 min drive

Restaurants

  • ‪Coffee Culture Cafe & Eatery - ‬2 min walk
  • ‪Bentley's - ‬4 min walk
  • ‪Balzac's Coffee - ‬3 min walk
  • ‪Mercer Kitchen | Beer Hall - ‬4 min walk
  • ‪Gilly's Pubhouse - ‬2 min walk

About this property

The Windsor Hotel by Hoco Hotels Collection

Hotel with a restaurant, steps from Stratford City Hall
Guests of The Windsor Hotel by Hoco Hotels Collection have access to free WiFi in public areas. Self parking is offered for CAD 20 per night. The 24-hour front desk has staff standing by to help with concierge services and luggage storage.
Guests can expect to find free WiFi and 40-inch TVs with digital channels and Netflix. Bathrooms have hair dryers and free toiletries. Espresso makers and ironing boards are also standard.
The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Junior Suite, 1 Queen Bed with Sofa bed | Hypo-allergenic bedding, individually decorated, individually furnished
The Stratford Hotel by Hoco Hotels Collection
  • Free WiFi
  • Air conditioning
  • Parking available
  • Housekeeping
8.6 out of 10, Excellent, 423 reviews
$85 nightly
The price is $100
Dec 14 - Dec 15
Total with taxes and fees
The Stratford Hotel by Hoco Hotels Collection

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Uncovered self parking on site (CAD 20 per night; includes in/out privileges)

Food and drink

  • Daily continental breakfast available 8:00 AM to 10:00 AM for a fee: CAD 20 for adults and CAD 20 for children
  • A bar/lounge
  • A restaurant

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Turndown service

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Built in 1881
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 40-inch TV with digital channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water

More

  • Air conditioning
  • Heating
  • Individual decor
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out fee: CAD 50

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Reception is closed Sundays in the winter.

Renovations and closures

The following facilities or services will be unavailable from December 11 2025 to April 30 2026 (dates subject to change):
  • Bar/Lounge(s)
  • Breakfast
  • Dining venue(s)
The property will be renovating from December 11 2025 to February 28 2026 (completion date subject to change). The following areas are affected:
  • Bar/lounge
  • Dining venue(s)
  • Elevator
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Access code, staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • One child 11 years old or younger stays free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: CAD 200 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for continental breakfast: approximately CAD 20 for adults and CAD 20 for children
  • Uncovered self parking fee: CAD 20 per night (in/out privileges)
  • Late check-out fee: CAD 50

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Long-term renters welcome
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve onsite parking.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Additional information about polices, regulations, and more:

  • Long-term renters welcome.
  • No cribs or infant beds are available.

Property is also known as

Albert St
Albert St Inn
Albert St Inn Stratford
Albert St Stratford
St Albert Inn
Albert Street Inn Ltd Stratford
Albert Street Inn Ltd
Albert Street Ltd Stratford
Albert Street Ltd
Windsor Hotel Inc. Stratford
Windsor Inc. Stratford
The Albert Street Inn Ltd
The Windsor Hotel
Windsor Hotel Inc.
The Windsor Hotel by Hoco Hotels
The Windsor Hotel by Hoco Hotels Collection Hotel
The Windsor Hotel by Hoco Hotels Collection Stratford
The Windsor Hotel by Hoco Hotels Collection Hotel Stratford

Frequently asked questions

Is free cancellation available at The Windsor Hotel by Hoco Hotels Collection?

The Windsor Hotel by Hoco Hotels Collection provides free cancellation on certain room rates. For additional details, look at the cancellation policy on our site.

What's there to see near The Windsor Hotel by Hoco Hotels Collection?

This hotel is located in Stratford, just steps from Stratford City Hall and Avon Theatre, and within a short walk of Avon River. You'll also find Tom Patterson Theatre and Festival Theatre less than a mile away.

Is parking available on site at The Windsor Hotel by Hoco Hotels Collection?

Yes, uncovered parking is offered for CAD 20 per night with in/out privileges.

Does The Windsor Hotel by Hoco Hotels Collection feature a casino at the property?

No, The Windsor Hotel by Hoco Hotels Collection doesn't have a casino.

Will I find an indoor pool at The Windsor Hotel by Hoco Hotels Collection?

No, there is no indoor pool at this hotel.

What do couples enjoy most about The Windsor Hotel by Hoco Hotels Collection?

Amenities that appeal to couples at this hotel include Netflix, a turndown service, and an espresso maker.

Are there hot tubs at The Windsor Hotel by Hoco Hotels Collection?

No, there isn't a spa tub at this hotel.

Does The Windsor Hotel by Hoco Hotels Collection feature a restaurant that includes a breakfast menu?

Yes, The Windsor Hotel by Hoco Hotels Collection serves continental breakfast each morning for a surcharge from its restaurant. Please note that the dining venue will be closed and breakfast unavailable between December 11 2025 and April 30 2026 (subject to change).

Will The Windsor Hotel by Hoco Hotels Collection allow pets to stay for free?

No, pets aren't allowed at The Windsor Hotel by Hoco Hotels Collection though service animals are welcome.

Are there connecting rooms at The Windsor Hotel by Hoco Hotels Collection?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to The Windsor Hotel by Hoco Hotels Collection?

The closest major airport to The Windsor Hotel by Hoco Hotels Collection is London, ON (YXU-London Intl.), which is about 25.1 mi away.

Are there rooms with balconies at The Windsor Hotel by Hoco Hotels Collection?

No, there aren't any guestrooms with balconies at The Windsor Hotel by Hoco Hotels Collection.

Reviews

The Windsor Hotel by Hoco Hotels Collection Reviews

7.8

Good

8.8/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 130 out of 369 reviews
Rating 8 - Good. 115 out of 369 reviews
Rating 6 - Okay. 67 out of 369 reviews
Rating 4 - Poor. 45 out of 369 reviews
Rating 2 - Terrible. 12 out of 369 reviews

Reviews

10/10 Excellent

Rojhin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a terrific time staying here on my first trip to Stratford. The knowledgably, kind, and approachable staff were always open to help and chat about their lovely town. Really love the classic features of the building as well. Close to all the theaters by foot. Only thing was that the walls of the older units were pretty thin so if someone opened the conjoining doors between hallways it sounded like your door was being opened as well as hearing a lot of chatter. light sleepers-bring ear plugs. Thank you for the otherwise wonderful stay!
Stayed 3 nights in Sep 2025

8/10 Good

Manuel

Liked: Cleanliness, staff & service, room comfort

Needs a lift

Seems to be planning a renovation. Room is nice but bathroom in severe need of updating. Also, room entry system is ridiculous and requires patron to memorize a 4 digit code.
Stayed 1 night in Sep 2025

8/10 Good

Richard

Liked: Cleanliness, property conditions & facilities
Wifi is very spotty and the lack of staffing is unusual.
Stayed 1 night in Sep 2025

8/10 Good

Blake

Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

AMANDA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

ABSOLUTELY AWFUL

Absolutely TERRIBLE - filthy rooms, toilet backed up with feces bubbling up into tub and sink, maids never cleaned from prior guests, staff was useless, no phone in the room, no clock in the room.
Stayed 3 nights in Aug 2025

6/10 Okay

Mark

Traveled with group
Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2025

6/10 Okay

Brena

Traveled with family
Disliked: Amenities
Expensive. There were no box tissues in the room. Signage could help with the location of the room as you could easily miss it. Good location though.
Stayed 1 night in Aug 2025

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
The property was lovely. Furniture in foyer was modern. Staff were great. Beds were comfy but difficult to climb onto. The only criticism is that there was very little space to manouver around the room.
Stayed 2 nights in Aug 2025

6/10 Okay

Philip

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff helpful. Room was OK. Great location - easy access to plays, downtown shops and restaurants. Came by train, so i do not know about parking. The room is clean, amenities ok. Bed comfortable. No room safe. Floor above is very creaky, so best hope that the people above have a soft walk
Stayed 2 nights in Aug 2025

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overall a good place to stay

The location was perfect. The hotel was nice, but to get to our room we had to take an elevator part way to our room and then a door and stairs to get to the room. That meant leaving our luggage dolly at the top of the stairs and carrying our luggage down the stairs and into our room. Also, our door was nearly impossible to open and close during the whole stay. We will stay there again but hopefully ask for a better room.
Stayed 2 nights in Aug 2025

6/10 Okay

Bert

Liked: Cleanliness, property conditions & facilities, room comfort
Parking was an issue. Room was clean and looks to be newly renovated. But it was on the smaller side for a suite. The downtown location was nice but haveing No Parking was a real inconvenience. The location lacked amenities...no pool,no restaurant...the stay was automated...all done via email so we had no interaction with staff. The emails were timely and clear but the lack of staff interaction made it feel cold and unwelcomeing. In the end is was a small clean room in an older downtown building but marketed like a boutique hotel. It lacked the polish, service and warmth of a true boutique hotel experience. A small clean room should be the minimum expectation for any place...it is all the other details that make the stay special and unfortunately this place missed the mark.
Stayed 2 nights in Aug 2025

8/10 Good

Ruta

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The room was quite small and had a tiny shower. The location was GREAT ! We walked to dinner and breakfasf, as well as the Avon Theatre. The price was quite high, given the size of the room. The lobby area was not welcomimg next to a room full of haphazard chairs, altho these was a nice seating area for our friend to wait. Parking was good - for a fee (right next to the bldg), and the receptionist helped us with a luggage cart.
Stayed 1 night in Aug 2025

8/10 Good

Ekaterina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Cheryl

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Service

Service was great. Very clean, comfortable, central.
Stayed 1 night in Aug 2025

4/10 Poor

Laura

Traveled with group
Great location but big disappointment in service, cleanliness and amenities. For the high cost, this was a low quality hotel.
Stayed 3 nights in Aug 2025

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
My room was very clean and comfortable. There aren’t any food options available at the hotel at present, though I believe renovations are ongoing. Luckily there are many restaurants within blocks of this centrally located hotel.The staff was very helpful and friendly.
Stayed 5 nights in Jul 2025

6/10 Okay

Regina

Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2025

4/10 Poor

Marissa

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
We stayed at the old wing and the rooms were tiny esp the bathroom. Service and staff were excellent. I would suggest that you renovate and combine two rooms together to make for a better sized-room and bathroom. I prefer to pay more for a better room esp on vacation. We checked out a day early because of the room. The hotel was fully booked so could not switch rooms.
Stayed 3 nights in Aug 2025

6/10 Okay

Ann

Stayed 4 nights in Aug 2025

4/10 Poor

Steve

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good but hotel under renovation so no dinner or breakfast options available. Some guests received a breakfast box but when we enquired the staff indicated it would not be available for us. The hotel has very limited parking & when we tried to book a spot we were told none were available. We had to park 8 minutes away. None of this was disclosed when we booked. The bathroom was extremely small & hadn’t been cleaned & the shower had rust stains & hair upon arrival. Service at the front desk was poor.
Stayed 1 night in Aug 2025

10/10 Excellent

Thomas

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
No
Stayed 3 nights in Aug 2025

2/10 Terrible

Lila

Disliked: Property conditions & facilities
Told that pullout bed was made, came back late bed not made and had to call for bedding at 11pm! Had to ask for enough towels - 3 people booked , towels for2 No breakfast or food options available- over $500 per night!
Stayed 1 night in Aug 2025

4/10 Poor

Joseph

Traveled with partner
Disliked: Amenities, property conditions & facilities
People were very professional. Hotel not up to what was expected. No food options and very small rooms
Stayed 1 night in Aug 2025

10/10 Excellent

Lorianne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly and helpful staff. Jr. suite are on the smaller side but cozy and just perfect for our family. Right in the town and close to the theatre!
Stayed 2 nights in Jul 2025