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The Upper House

4.0 star property

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Photo gallery for The Upper House

Serves lunch and brunch
Exterior
Exterior
Property grounds
Staircase

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Business services
  • Bar

Explore the area

View in a map
The Upper House, The Green, Stoke-on-Trent, England, ST12 9AE
  • Place, World of Wedgwood
    ‪4 min drive‬
  • Place, Trentham Gardens
    ‪6 min drive‬
  • Place, Trentham Monkey Forest
    ‪6 min drive‬
  • Airport, Manchester (MAN)
    ‪56 min drive‬

Room options

View all photos for Standard Double Room

Iron/ironing board, free WiFi, bed sheets

Standard Double Room

8.8 out of 10
Excellent
(15 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double or Twin Room

Executive Double or Twin Room | Iron/ironing board, free WiFi, bed sheets

Executive Double or Twin Room

9.2 out of 10
Wonderful
(5 reviews)
  • Garden view
  • Sleeps 3
  • 2 Twin Beds OR 1 King Bed

View all photos for Executive Double Room

Executive Double Room | Iron/ironing board, free WiFi, bed sheets

Executive Double Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Luxury Suite

Luxury Suite | Iron/ironing board, free WiFi, bed sheets

Luxury Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room

Family Room | Iron/ironing board, free WiFi, bed sheets

Family Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Classic Triple Room

Classic Triple Room | Iron/ironing board, free WiFi, bed sheets

Classic Triple Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Double Room, Balcony

Double Room, Balcony | Iron/ironing board, free WiFi, bed sheets

Double Room, Balcony

8.8 out of 10
Excellent
(3 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room

Standard Twin Room | Iron/ironing board, free WiFi, bed sheets

Standard Twin Room

  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Single Room

Iron/ironing board, free WiFi, bed sheets

Executive Single Room

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Large Twin Bed

About the neighborhood

Stoke-on-Trent

World of Wedgwood is within 2 miles (3 km) of The Upper House while other popular attractions such as Trentham Monkey Forest are within 3 miles (5 km). This 24-room, 4-star hotel welcomes guests with free breakfast, free in-room WiFi, and free self parking.

What's nearby

  • World of Wedgwood - 4 min drive - 1.5 miles
  • Trentham Gardens - 6 min drive - 2.9 miles
  • Trentham Monkey Forest - 6 min drive - 2.9 miles
  • Fenton Manor Sports Complex - 11 min drive - 5.7 miles
  • Alton Towers - 26 min drive - 16.1 miles

Getting around

  • Stone Station - 7 min drive
  • Manchester Airport (MAN) - 67 min drive

Restaurants

  • ‪Trentham Craft Bar - ‬8 min drive
  • ‪Cadwaladers - ‬10 min drive
  • ‪The Lakeside - ‬15 min drive
  • ‪Willow - ‬7 min drive
  • ‪Frankie & Benny's - ‬7 min drive

About this property

The Upper House

At The Upper House, guests have access to free WiFi in public areas, conference space, and free newspapers. If you plan to drive, free parking is available. The 24-hour front desk has staff standing by to help with luggage storage and dry cleaning/laundry. Additional amenities include a terrace, laundry facilities, and a garden.
Guests can expect free WiFi and wired Internet, along with flat-screen TVs. Bathrooms have hair dryers and free toiletries. Other standard amenities include coffee makers and ironing boards.

Similar properties

Lobby
DoubleTree by Hilton Stoke on Trent
  • Pool
  • Hot tub
  • Free WiFi
  • Restaurant
8.6 out of 10, Excellent, 1,003 reviews
$74 nightly
The price is $89
Mar 26 - Mar 27
Total with taxes and fees
DoubleTree by Hilton Stoke on Trent

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 9:30 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 3 meeting rooms
  • Conference space

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • Elevator

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Room service

More

  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5 AM
Early check-in subject to availability
Early check-in fee: GBP 20.00
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for GBP 20.0 per day

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Early check-in fee: GBP 20.00 (subject to availability)
  • Rollaway bed fee: GBP 20.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.

Property is also known as

Upper House Hotel Stoke-on-Trent
Upper House Stoke-on-Trent
The Upper House Hotel
The Upper House Stoke-on-Trent
The Upper House Hotel Stoke-on-Trent

Frequently asked questions

Is free cancellation available at The Upper House?

The Upper House offers free cancellation on select room rates. For more details, review the cancellation policy on Orbitz.

How much does it cost to stay at The Upper House?

As of Mar 18, 2026, prices found for a 1-night stay for 2 adults at The Upper House on Mar 22, 2026 start from $140, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to The Upper House?

This hotel is located in Stoke-on-Trent, close to World of Wedgwood, Trentham Monkey Forest, and Trentham Gardens. You'll also find Gladstone Pottery Museum and Longton Park within a short drive.

Is parking available on site at The Upper House?

Yes, self parking is offered for free at the hotel. Electric car charging is also available for guests.

Does The Upper House feature a casino?

No, The Upper House doesn't have a casino.

Will I find an indoor pool at The Upper House?

No, there is no indoor pool at this hotel.

Is The Upper House a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like free Internet access as well as a bar and a restaurant.

Does The Upper House have a hot tub?

No, there isn't a spa tub at this hotel.

Does The Upper House have a restaurant with a breakfast menu?

Yes, The Upper House serves free cooked-to-order breakfasts each morning from its restaurant.

Will The Upper House allow pets to stay free of charge?

No, pets aren't allowed at The Upper House though service animals are welcome.

Does The Upper House have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from The Upper House?

The closest major airport to The Upper House is Manchester Airport (MAN), which is about 29.7 mi away.

Are there rooms with balconies at The Upper House?

Yes, some guestrooms at The Upper House offer a balcony and may feature garden views.

The Upper House Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 235 out of 318 reviews
Rating 8 - Good. 68 out of 318 reviews
Rating 6 - Okay. 10 out of 318 reviews
Rating 4 - Poor. 3 out of 318 reviews
Rating 2 - Terrible. 2 out of 318 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

janet

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2025

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was great.
Stayed 1 night in Nov 2025

10/10 Excellent

Gary

Stayed 1 night in Nov 2025

10/10 Excellent

Neil

Liked: Cleanliness, property conditions & facilities
Nice local staff who act like they care. Pretty house and interior.
Stayed 1 night in Nov 2025

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities
Rooms need modifications toilet are perfect
Stayed 1 night in Nov 2025

8/10 Good

Zain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent room and staff. Reasonable breakfast. Dinner was disappointing and rather expensive for the quality of food received
Stayed 3 nights in Nov 2025

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We book this hotel as a break from driving on the M6. The staff are helpful and friendly, the hotel is very clean, the evening meals are exemplary and reasonably priced. The house and grounds are beautiful. A one night stay can feel like a holiday.
Stayed 1 night in Nov 2025

10/10 Excellent

Neil

Liked: Amenities, property conditions & facilities
This is a lovely, authentic and peaceful hotel set in rural countryside. It has a beautifully decorated lounge with lots of wood panelling and leather sofas. The staff are friendly and the restaurant good.
Stayed 1 night in Nov 2025

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy parking outside the hotel. The staff are always friendly and helpful. The breakfast is varied both buffet and menu. The whole hotel is very clean.
Stayed 1 night in Nov 2025

10/10 Excellent

Tobias

Stayed 1 night in Nov 2025

10/10 Excellent

Lydia

Stayed 1 night in Oct 2025

10/10 Excellent

Douglas

Liked: Staff & service, property conditions & facilities, room comfort
Very helpful staff and lovely clean room. The shower head was not the cleanest. You must disinfect a shower at least every quarter and log results (legislative). More often if required. Breakfast could have been more flexible with regards to choice and would have preferred not to have paid extra for certain foods. Overall a lovely stay however.
Stayed 1 night in Oct 2025

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel well presented in all area's. Staff very friendly and helpful. Ample parking in front of hotel
Stayed 2 nights in Oct 2025

8/10 Good

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mr H Murphy

Clean room,but too hot otherwise comfortable. Breakfast was very good, staff very helpful, car park very good. Could not use the ground as weather not very good would like to go back sometime Would recommend
Stayed 2 nights in Oct 2025

8/10 Good

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely room, friendly staff. Great, peaceful location
Stayed 2 nights in Jul 2025

10/10 Excellent

Alex

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Amazing location
Stayed 1 night in Sep 2025

8/10 Good

Lee

Liked: Cleanliness, property conditions & facilities, room comfort
Check in friendly - definitely not allowed in room till 3pm. No fridge in room however bar happy to give us ice!!! Breakfast was good brilliant choice of hot food. Service was slow and not welcoming. Think preoccupied with the wedding party … was upset to get an email to pay bill when I had already paid on booking. Grounds beautiful. Would come back maybe in summer or when no wedding on
Stayed 1 night in Sep 2025

8/10 Good

Emma

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stopover in a beautiful Victorian garden. Couldn’t eat dinner as they were busy and breakfast options limited. Will stay again if we can though
Stayed 1 night in Sep 2025

6/10 Okay

Sarah

Liked: Property conditions & facilities, room comfort

Could have been better

Stay was fine but could have been better. Duvet cover had marks on, upholstery of chair in room was stained and saucer at breakfast stained. Nothing major but not what I expected. Service at breakfast was slow
Stayed 1 night in Sep 2025

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

7 night holiday :-)

Super 7 night stay in a lovely family feel run hotel. Stunning house hotel and location, good food, fantastic staff who went the extra mile, nothing was too much trouble. So relaxing and they have a lovely cat called Bella 😻 🐈‍⬛️
Stayed 7 nights in Aug 2025

10/10 Excellent

Carole

Stayed 1 night in Aug 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Ben, Edmonton

Liked: Amenities, property conditions & facilities
Beautiful grounds and history
Stayed 1 night in Aug 2025

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities

A favourite stop-off

Excellent experience. Ideally placed if you travel up and down the country and very comfortable. Dinner excellent, breakfast too. The sitting room is very relaxed, and there is a resident cat who doesn't bother you at all.
Stayed 1 night in Jun 2025