Staff friendly, pool cold at first otherwise okay other would of been 5 star apart from the start and booking in, very busy had an event on, anyway got the keys and when to room, keys didn't work so had to leave family at the door, when back down, told that keys didn't work, got new key cards when back to door cards work, someone was already in the room, when back down again and found out that given wrong room number for the 3rd time back up to correct room and correct number and all works. Other than that excellent, no apology from staff or manager.