Hotel J

Before I go on, with evidence, of how very, very below average this all was may I just say the tall, dark haired girl with glasses on reception was brilliant. She was helpful, friendly and tried to get stuff done; replicate her please. Secondly, having read how badly the Director responds to any form of criticism on these posts, this place will only ever trundle on as it is surviving primarily because of location and business trips. For the record, I run my own successful business and I listen to all my customer feedback, not just the bits I like. This holiday was booked as a surprise reward for my daughter passing all her exams. After 24 hours it had become, with regard to the hotel, 'make the best of a bad job'... Firstly, by U.K. Standards this is not a 4 star nor close to it; it's a 3 star at best. The bulk of the rooms are not luxurious but more like Ikea meets Premier Inn. The good stuff is the view and the location, they're lovely; the restaurant food we directly paid for was very nice, the included breakfast average, after that I'd struggle to say something particularly good. I think the slick advertising for this hotel is also worth noting, as there's little or no mention of the real layout of the buildings or what the bulk of guests get i.e. No proper sea view and pretty basic accommodation. If you stay in the main, original body of the hotel, in one of the very expensive suites/rooms, I think it would be great. Elsewhere on site.. well. Arrived on the 25th August '17 after a decent 9 hour journey to find that the room I'd booked and paid for and been promised on email hadn't been sorted out. Complained to a somewhat bemused and unpleasant staff member, who seemed to think he was doing me a favour sorting out what I'd paid for, was now being overcharged for (as they'd put us in a lesser room) and what I'd been assured in writing via email by a member of hotel staff (which I showed him). Eventually it was resolved, upgraded apparently... though I'm still no clearer on what I actually paid for on the online site versus what we eventually got... and we got settled after not being offered any assistance in dragging bags to and from the different rooms twice. We were asked when we first booked in 'do you have heavy bags', nothing else; I confirmed they weren't too bad. No help was offered beyond that question, nor was any advice given i.e. You have to climb a significant set of outdoor steps to the room block or walk three times that distance up an incline. I tell you, I'd hate to be elderly or have major health problems or arrive when it was raining. In the room, and please see pictures as evidence where possible: - Dirty old sock under bed - left on side for cleaner with note, still there 48 hours after commencing stay and the room had allegedly been cleaned. The sock tells you that they do not clean under the easily moveable twin beds in the room. - Ordered hotel restaurant food on night one, sat outside to eat accompanied by the lovely view. Young cook/waiter brings the hot food out and drops a knife by mistake. No problem, 'I'll get you another Sir'...thank you... etc... he then walks straight over and starts chatting to another set of guests.. I wait patiently for a couple of minutes, food going cold, then go myself to the food area and try and find one. He follows me in and finds me one whilst laughing about it...? - Day one, 25 days out of date nuts in the fridge - reported to same (less unpleasant this time) member of staff the following morning. I'd tried two nuts, surprisingly without checking the best before date, they were rotten and I threw the rest in the bin. Replenished with more out of date nuts with the same best before date of the 1st August 2017! Left on side in room asking to be changed, day three, no more rotten nuts. Day four, out of date nuts appear again! 😂 - Pillows were like wafers , no extra in the room so had to ask at reception; provided. This is another good example of it not being a proper 4 star. - No tea or coffee facilities in the room; that's obviously just down to saving money, not being generous and making you overpay in full for all that you use via the 'honesty bar' next to reception which in reality is a tiny cup at an inflated price of £3.50-4 (Sterling). I think in 2017 tea and coffee making facilities in an allegedly upmarket hotel room in Europe should be standard; having now checked a load of comparable hotels in Stockholm I couldn't find one that doesn't provide this. - The TV didn't work; I like to watch the CNN news when away which is in English , impossible as the pictures was so bad or didn't show at all. Amazingly the pay per view cinema movie channel worked just fine, so we watched that at £9 (sterling) a time as we had no choice as we knew there was no chance of being moved room, as occupancy was full over the first 2 days and we didn't want to move again after that. - Room phone had no details on it of how to ring reception etc.. the first, wrong, room we were put in did; the second room didn't. Again, these details tell you that hotel staff and management don't fully check basic room standards. - No bedding change at all until night 4, cost savings again. - Bedside reading light on one side broken and falling out of wall mounting; live wires visible, the plug was hot so we took it out of wall socket. Reported to same bemused and unpleasant member of staff and nothing done in 9 hours whilst out that day. On reporting it again on our return, as some bright individual had plugged it back in, it wasn't even recorded on the system they use, which was confirmed by the much more helpful younger female staff on reception in the evening. 'The Janitor' isn't apparently in over the weekend so we may be able to put some electrical tape over it...? Still nothing done by night three; and to not have access to basic support or maintenance staff over the weekend is very poor, is also about cost savings and doing it 'on the cheap' and again not in keeping with 4 star hotel ratings. - Room service night two, got order wrong; poor girl had to go and run up and down 4 floors to get me what was actually ordered and would no doubt be charged for. - 'Free wifi' mostly didn't work throughout the 5 night stay and throughout most the buildings. Bizarrely you could get a better periodic signal in the garden than in the room; good job I wasn't visiting on business. - Breakfast on day 3, after the busy weekend where standards were ok, was this day held in the lower room at the rear of the external building you walk to; the room was light and bright. The usual various food was on offer, though on this day all the hot food was cold and quite unpleasant. We arrived at 9am, service finishes at 9.30am so I'd hope staff would keep food warm till the end; maybe they need reminding the food is not free? The scrambled egg was tepid and congealed, the bacon greasy and cold and the pancakes stone cold, hard and stuck to the serving equipment. I checked to see if the heating elements were on under the serving bowls, none were. I left feeling a bit ill and my daughter had nothing but watermelon and a piece of bread. It was broadly the same on day 5. - No sanitary disposal at all in the bathroom; it's a pedal bin with a bin bag in it, no special lining. This breaches UK law and I'm sure EU guidance and is also about saving money and doing it 'on the cheap'. It's certainly about making staff handle 'human waste' in a totally unsafe way and demeaning women. - I've never been to a hotel, ever, without a 'do not disturb' or 'please clean later' notice to hang on the door. I have now. On the morning we decided to laze in the room for a few hours, we couldn't. After 2-3 days of this you start to laugh at it, you have no choice. You just can't be bothered mentioning stuff anymore to a member of staff or department......because you just resign yourself to it all being 'a bit rubbish'; that is this place.... lovely to look at, the directly paid for restaurant foods good but overall the place offers a hotel experience which is 'a bit rubbish'...... whilst charged at full rates well above its star rating. I'd love to come again to Stockholm but next time I'd stay somewhere they look after paying guests. This, for the most part, is a glorified, business meeting focused, average bed and breakfast hotel, undoubtedly with a view to die for...nothing more.

The hotel rooms are modern, clean and plenty large enough. Flat screen HD TV included. The room is trimmed out in all wooden floors, doors and trim. We had a room wth a little patio out the rear door. The front office area is a nice place to have a beer or a coffee or even a meal. It has a nice setting on the waterfront and is a 15 minute ferry ride to downtown (very convenient). Oh, breakfast is included in a separate building on site which is a treat in itself to tour. I recommend this hotel, especially if you want to avoid staying downtown.

Stayed for the weekend with family and a puppy. Idyllic hotel just a ferry-ride from Stockholm central, Djurgården, Grönalund and Fjäderholmene. Stylish and calm, with friendly attitude toward kids and dogs. Pets welcome at a small fee offering rooms with easy access to nature in the back. Public transport (take the ferry! It's an event in itself) takes you were you need to go. Our booking was wrong, but the staff handled smoothly with a friendly and professional attitude. I can warmly recommebd this place and we will return. Good size rooms and nice breakfast in a beautiful separate building. Parking availave toward a fee in the garage. We will come back for sure!

I was very pleasently surprised by this hotel. The rooms are not very big (by US standards)but well thought out and very nicely decorated. The rooms viewing the water are obviously the best but the rooms facing the forest are lovely as well. Nice feature - all rooms have a small balcony. There is lots of outdoor seating, with views of the water, in the nice garden surrounding the property.

We were fortunate enough to be in a room on the 4th floor, with a sea view, and this is certainly something to pay a little extra for. The hotel is in a great location, right near the boat stop for getting about, and a fantastic waterfront location. The breakfast buffet was very good, constantly replenished and fresh food. Though, at a hotel of this standard I would expect more fresh fruit than what was on offer. The room was large, and suitable for us (2 adults, and 1 teenager, charged adult price). What really bugs me when we pay for 3 people is that we don't get extra glasses, chair, bath robes, etc, though we did have extra towels. We are paying for 3 adults, we should have facilities for 3 adults. A very nice menu for snacks, with an honesty bar which means you can have a drink whenever you like. Our daughter enjoyed the chocolate muffins, and the tea and coffee available was appreciated, even though it would have been preferable to have tea making facilities in the room. The staff were very friendly and helpful, and I really like the uniform (casual blue shirt, jeans and decks shoes), really suited the hotel. Unfortunately, if you are going to charge as a good quality hotel, then the staff should be trained to the same standard. I asked for a glass of white wine in the bar, there was only about 1/3 of a glass left in the bottle, so the staff went to find another bottle. When they returned, they were just about to pour the rest, when I asked if it was chilled - no, they said, OK, so I don't want room temperature white wine thanks (he did offer to run it under the tap for a little while). As they didn't have any chilled, I chose an alternative. They were happy to pour me an alternative, and I just managed to stop them pouring the new wine into the existing 1/3 of a glass, they would have topped up the 1/3 glass with a completely different wine - really, this is not what I would expect of a hotel of this quality. Overall, we enjoyed our stay, it was peaceful, nice views, large room, good location, but were quite underwhelmed and expected so much more from Hotel J. We have been in Sweden for 3 weeks, and have certainly had better experiences in lesser hotels.

Stayed here for one night and it was amazing. I had the downstairs corner room with my own terrace. The view was amazing! The hotel restaurant is also absolutely wonderful - the food was fantastic. Definitely want to go back!

Very nice hotel a short boat/bus ride outside Stockholm city center. The hotel is situated just by the water and has a lovely outside garden were you can relax. The rooms are of good size and the interior is very nice. Hotel staff are helpful and the breakfast is superb! Recommend to use the boat if you are going to the town center, it takes aprox 20 min. The restaurant serves fantastic food aswell. If you are interested in running, pack your jogging shoes and go for a run along the waterside :)

I live in London and so chose this hotel because I did not want to be in the city centre but with easy access into Stockholm. The location is on the waterfront just a few minutes walk from the 443 bus stop from Slussen or the ferry stop from Nybroplan. There is an express train service or bus service from the airport to the Central station and either transport mode is easy to reach via the Stockholm metro. It is best to buy SL Access transport tickets at the airport. Everything is well signed so not difficult to negotiate. I was absolutely delighted with this hotel. I had a lovely room in the old part of the building with a balcony and seaview. The room was comfortable with a very large bed, lovely duvet and soft feather pillows (for me a real bonus). There is a safe for valuables, a good hairdryer and a well stocked minibar. The hotel has expanded and there is a new building behind the ones seen in the photograph housing many rooms of varying luxury which are equally spacious and equipped. I was most happy overlooking the water and the small outdoor garden. The one down side is that there are no facilities to make a cup of coffee or tea in the room. Perhaps this is something Swedish but I certainly missed not having that. There is an honesty bar in the sitting room where you can make tea or coffee. Tea bags by Newby which are good but the charge is quite expensive £3. In the evenings a bar and light meals are provided by two very helpful and kind cooks which can be eaten inside or out on the terrace in fine weather. The hotel also has a waterside restaurant just down the road near to the ferry stop. I will review that separately. Breakfast is provided in the adjoining building on the waterside which is decorated in traditional Swedish style. The buffet style is substantial with bacon & scrambled eggs, pancakes, boiled eggs, several delicious homemade breads, array of cold meats and cheese, fruit, cereals and yoghurt and wonderful compote of mixed berries which I loved the most eaten with muesli & yoghurt. If you are lucky you can sit by the windows and watch the boats go by, including huge seagoing liners! Lastly, the staff, Adam and a tall Viking called Simon treated me so well. Adam answered several questions by email prior to my arrival. It is not always my experience as a single traveller to be looked after really well (despite paying more as a single person one often seems to be regarded as less important) but these two young men did their best to make my stay a good one. Friendly, helpful with information, nothing too much trouble, both really excellent and good humoured. As a recommendation of how nice this hotel is I talked to several guests, one a Swedish gentleman who returns year after year and has also held conferences there and a couple from Copenhagen with their lovely Irish terrier who have stayed here several times as it is animal-friendly. I will hopefully be another one who returns again, I may try it in the snow! I loved it, for its friendliness, accessibility to the city, just 30 mins on the ferry, excellent breakfast, comfortable rooms and peaceful away from the bustle of the city. I also recommend booking direct with the hotel.

This hotel had been chosen amongst others through TripAdvisor ratings. You will not be disappointed. The hotel is very calm, peaceful, with nice surroundings. The see view is really good with tables and chairs to relax and enjoy refreshments. The bar offers snacks as well for the evening, and for more serious diners there is a restaurant at a 5 minutes walking distance. Our Newport large room enabled a good see view from the 4th floor, and the decoration is nice. The people at reception and bar were very helpful, and providing a good level of service. The hotel is accessible through taxi, bus and boat from Stockholm city center. We recommend the boat on normal days or taxi on arrival from airport after taking the Arlanda express train (25€). Definitely a great choice for our weekend in Stockholm. Highly recommended.