They over booked and canceled my reservation that was made two months in advance. I was left with no place to stay upon arrival.
It was clean, but I did not get the room I booked as it was oversold, so room I got was very small, but for one night we made it work. No coffee or soap in room. Manager did make a rate adjustment and was very kind and helpful, even checking for rooms at other hotels. Micro was not plugged in and there was no cord long enough to plug it in to the nearest outlet. TV was old and connection was loose so sound would go out continually until cords were jiggled. Toilet so close to sink, you had to sit on it sideways and I am not an overly large person.
Swashbuckler Motel is within a 15-minute walk of popular attractions such as John's Pass Village & Boardwalk. This 29-room motel has an outdoor pool, free in-room WiFi, and free self parking.
The 29 individually decorated accommodations feature patios and afford space to spread out with living rooms. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Bathrooms offer rainfall showers and free toiletries, and pillowtop beds with down comforters ensure a restful night. Microwaves, refrigerators, and coffee makers are also standard. Housekeeping is available on request.
Guests of Swashbuckler Motel enjoy features like an outdoor pool, free WiFi in public areas, and a terrace. You can take advantage of free parking if you drive. Front-desk staff can help with concierge services, and provide local restaurant recommendations. Other amenities at this beach motel include laundry facilities, barbecue grills, and a picnic area.
They over booked and canceled my reservation that was made two months in advance. I was left with no place to stay upon arrival.
It was clean, but I did not get the room I booked as it was oversold, so room I got was very small, but for one night we made it work. No coffee or soap in room. Manager did make a rate adjustment and was very kind and helpful, even checking for rooms at other hotels. Micro was not plugged in and there was no cord long enough to plug it in to the nearest outlet. TV was old and connection was loose so sound would go out continually until cords were jiggled. Toilet so close to sink, you had to sit on it sideways and I am not an overly large person.
Dear Traveller, My sincerest apologies for the inconveniences with your room during your recent stay. I do appreciate you acknowledging where we were able to assist you with some adjustments. Most importantly, your comments are understood and agreed with. We are actively working on a system to avoid this from happening again. Please know we appreciate you taking the time to review us.