Check-in was frustrating. Their system asked for my driver's license and a photo taken contemporaneously but, because I don't look like my driver's license photo, it couldn't authenticate me. After multiple attempts, I was able to get them to bypass the system. Communication was good but process was bad.The place is barely furnished. On arrival for a 2 week stay, I found a total of 2 forks, 3 spoons, and 3 knives. There was only one bath towel. The bed cover was whisper thin even though it was February. I've never had to ask for anything to be brought to a rental before but I needed a flatware, towels, and some blankets. The employee who brought them was very nice and apologetic. The unit is not high-end. Paint was peeling off the bathtub, a dining chair was broken, and the mattress was some kind of foam (not normal memory foam) that created a sink hole where I slept. From a safety standpoint, the top third of the front door is a glass window with a see-through curtain. The door also has a very large crack running down the middle (you can see light through it).