8/10 Good
Amanda
Sep 27, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent & the rooms were huge & of the standard you would expect. The pool area was brilliant but in terms of the whole experience little things were missing. Reception was on the 7th and there was no communal areas. The bar on the 20th has amazing views but was entirely closed off for a private party one night rendering the hotel without a bar for residents. Very odd indeed but on par with a poor balance between being a destination and hotel. They haven't yet achieved that balance imho. I booked a supreme room but was on the 3rd floor facing traffic. I wondered how bad the view is for entry level rooms. A €400 deposit for spends in the hotel was taken upon arrival sadly absent in any pre journey advice. I felt somewhat unduly pressured as a result. For all the technology in the building (electronic DND signs plus light and climate controls of wondrous complexity) the pool bar service was flag someone down, try and find a menu (none online) and then sign a chit. It seemed a contradiction. Breakfast however is a must & set me up entirely for the day. Again though inconsistencies prevailed such as tea bags in packaging put in your cup some days with hot water in the cup / mug but other days in a teapot (but no bag in the pot??). Milk some days was an after thought unless asked. They are so close to being excellent but too many missed opportunities. I stayed here instead of the Hyatt Regency which I stayed in the last year. I'd probably go back there instead.
Amanda
Stayed 9 nights in Sep 2025
