Nice Room Nice Staff
This is a motel not a hotel, very loud noises from close roadway and bright lights outside windows with insufficient blocking from shades. Will not go back.
Room next to Amtrak tracks. Guaranteed not enough sleep
Decent place for the $$.
We went out touring and then spent time at the pool. At 4:30 my husband saw the housekeeper 2 doors down. He exchanged the towels with her. We had already emptied the small trash can.
Very nice property with great restaurant and service-gorgeous spot looking over the back side of the intracoastal and gorgeous sunsets from the deck set up in the bs k of the hotel. Great place
Clean hotel and perfect for 1 or 2 nights. There is a train that passes right behind the property. Wasn't too loud but a surprise to see and hear.
The pictures are terribly misleading. Its a glorified motel at best, with rail tracks running right through almost and loud trains running all day and night. The room was clean but the facilities were very unclean, though the staff were friendly and helpful.
Location,next to trolley pick up, places to eat close by was nice. Pool and hot tub were clean but cold . hot tub was not hot ,just warm did not use them like I hoped to. Ricky from Wisconsin.
We had a outstanding time ! Rooms were clean ! Felt it was in safe area.
Location was great,Viaited during the covid time.Upon arrival was greeted with hand sanitizer in lobby .Room came with face mask and hand sanitizer provided. Room was very clean and comfortable.Staff saw we had a cooler made sure we had a microwave , refrigerator plus personal ice maker in room.While visiting due to a emergency we needed to stay an extra day. The front desk staff Negar and Jeremy plus older Gentleman went above and beyond our whole visit. They also gave me a great rate ,same room .When leaving to head home Jeremy made sure we had coffee fresh at 5:30 am.The pool was large clean lots of areas to relax.Hot tub was also clean and nice and hot.There is a nice little restaurant to eat at also.
The rooms were clean and well maintained. Not enough towels in the rooms and the pool was not quite like the pictures online but not bad. Overall good experience with a good price.
Quaint property that is really close to the historic landmarks of St. Augustine. Very clean and cozy.
Pros: Pool, Nice staff, restaurant/bar on site. Cons: Room was small with a bad smell coming from the AC unit. No water pressure in shower. No hd tv.
The Ponce St. Augustine Hotel places you within a mile (2 km) of popular attractions like Flagler College and Castillo de San Marcos. This 3-star hotel has 84 guestrooms and offers conveniences like a restaurant, an outdoor pool, and free in-room WiFi.
This hotel is home to a restaurant and a bar/lounge. Satisfy your hunger from the comfort of your room with room service.
All 84 individually decorated rooms feature microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and TVs with cable channels and DVD players. Bathrooms offer rainfall showers, hair dryers, and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Other amenities include free newspapers, free local calls, and ironing boards.
Renovated in 2019, The Ponce St. Augustine Hotel offers an outdoor pool, free WiFi in public areas, and a business center. The 24-hour front desk has staff standing by to help with tours or tickets, and answer any questions about the accommodations. Additional amenities include coffee/tea in a common area, a meeting room, and free newspapers.
Nice Room Nice Staff
This is a motel not a hotel, very loud noises from close roadway and bright lights outside windows with insufficient blocking from shades. Will not go back.
Dear Zane, We are distressed that we failed to offer you the relaxing accommodations you were seeking during your time in St. Augustine. We know that we're capable of much better and we will use your feedback to get back on track and ensure our future guests have a much more restful experience. Thank you for your time, and we wish you nothing but the best ahead. Renee G
Room next to Amtrak tracks. Guaranteed not enough sleep
Dear Mario, We're saddened to hear you did not enjoy your visit. Please accept our apologies for any issues with noise from the train. We'll consider how we can minimize this in the future, and we hope your next trip is more restful. Renee G
Decent place for the $$.
Thank you so much for choosing to stay with us. We're thrilled to read that you felt we offered great value! The pleasure was all ours, and we hope to welcome you back in the future. Renee G
We went out touring and then spent time at the pool. At 4:30 my husband saw the housekeeper 2 doors down. He exchanged the towels with her. We had already emptied the small trash can.
It was such a pleasure to welcome you to St. Augustine! We trust you enjoyed some relaxation at the pool, and we hope you had a fabulous time exploring the nearby attractions. Should your travels bring you back our way, it would be a privilege to serve you again. Renee G
Thank you for your feedback. We look forward to your next stay with us.
Very nice property with great restaurant and service-gorgeous spot looking over the back side of the intracoastal and gorgeous sunsets from the deck set up in the bs k of the hotel. Great place
We want all our guests to have an excellent visit, so we're happy to hear we succeeded with you! It's great to know that our beautiful views and excellent onsite dining helped make your visit special. The next time you're in town, we'd be happy to host you again. Renee G
Clean hotel and perfect for 1 or 2 nights. There is a train that passes right behind the property. Wasn't too loud but a surprise to see and hear.
It was our pleasure to provide you with clean, comfortable accommodations, and we're glad you enjoyed your visit. Please accept our apologies for any issues with the train. It's great that this was only a minor concern. Please come see us again soon. Renee G
The pictures are terribly misleading. Its a glorified motel at best, with rail tracks running right through almost and loud trains running all day and night. The room was clean but the facilities were very unclean, though the staff were friendly and helpful.
Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. However, we apologize for any concerns about cleanliness and noise. We'll pass your comments along to our staff for further review, and we hope your next trip is more pleasant. Renee G
Dear Dominick, Our amazing staff works hard to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. Thank you for sharing how much you enjoyed your stay. We look forward to hosting you again in the future! Renee G