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Recent guest reviews

We had a outstanding time ! Rooms were clean ! Felt it was in safe area.

Location was great,Viaited during the covid time.Upon arrival was greeted with hand sanitizer in lobby .Room came with face mask and hand sanitizer provided. Room was very clean and comfortable.Staff saw we had a cooler made sure we had a microwave , refrigerator plus personal ice maker in room.While visiting due to a emergency we needed to stay an extra day. The front desk staff Negar and Jeremy plus older Gentleman went above and beyond our whole visit. They also gave me a great rate ,same room .When leaving to head home Jeremy made sure we had coffee fresh at 5:30 am.The pool was large clean lots of areas to relax.Hot tub was also clean and nice and hot.There is a nice little restaurant to eat at also.

The rooms were clean and well maintained. Not enough towels in the rooms and the pool was not quite like the pictures online but not bad. Overall good experience with a good price.

Quaint property that is really close to the historic landmarks of St. Augustine. Very clean and cozy.

Pros: Pool, Nice staff, restaurant/bar on site. Cons: Room was small with a bad smell coming from the AC unit. No water pressure in shower. No hd tv.

I liked the location so close to old St. Augustine.

Toilet didn’t work, Wifi was crap-you have to log in every time you get on your phone, mattress was dirty. Wouldn’t return.

This was the worst travel experience to date. Hubby & I planned a overnight trip to St Augustine from our home in central Fl. Arrived at The Ponce Hotel to find a frightful room, loud traffic & train right outside of our room. No place to walk to. Unable to cross busy highway to get to anything. Trolley NOT running?? We checked out within 2 hours, asking for a refund from Hotel, and finally from Orbitz. Stating all of above reasons. Refused by both. We will NEVER use Orbitz again. Hotel was completely misrepresented on Internet.

Great 👍 service very nice , hotel nice and clean, pet friendly and clean very clean ,

Friendly staff and very clean room. Close enough to walk to historic area.

Old town feel and decor was wonderful nothing bad to say here

All good. We will stay again. Great price, great value, Close to everything.

N. Ponce De Leon Blvd St. Augustine FL

Hotel highlights

  • Walking distance to Ripley's Believe It Or Not
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Ripley's Believe It Or Not is a short stroll from The Ponce St. Augustine Hotel, and other popular attractions like Castillo de San Marcos are within a mile (2 km). This 84-room, 3-star hotel has conveniences like an outdoor pool, free in-room WiFi, and free self parking.


Dining

This hotel is home to a restaurant and a bar/lounge. Satisfy your hunger from the comfort of your room with room service.


Rooms

All 84 individually decorated rooms feature microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and TVs with cable channels and DVD players. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Other amenities include free newspapers, free local calls, and ironing boards.


Property features

Renovated in 2019, The Ponce St. Augustine Hotel offers an outdoor pool, free WiFi in public areas, and a meeting room. If you drive, take advantage of free parking. The 24-hour front desk has staff standing by to help with tours or tickets, and answer any questions about the accommodations. Additional amenities include a business center, coffee/tea in a common area, and free newspapers.

Room options

Deluxe Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Traditional Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Traditional Room, 2 Queen Beds, Accessible, Non Smoking

2 Queen Beds | Sleeps 4

Room, 1 King Bed

1 King Bed | Sleeps 2

Guest reviews for The Ponce St. Augustine Hotel

Everyone (26) Couples (8) Family (7)
5
Everyone

By on Nov 3, 2020

Review comment responded on Nov 13, 2020

Thank you for that wonderful review. We look forward to seeing you in the future

4
Everyone

By on Sep 21, 2020

Review comment responded on Oct 9, 2020

Thank you for your feedback... Upon your next stay we will strive to receive 5 stars

5
Family

We had a outstanding time ! Rooms were clean ! Felt it was in safe area.

By , from Auburndale on Sep 18, 2020

Review comment responded on Oct 9, 2020

Thank you for that feedback. We are so glad you enjoyed yourself.

2
Everyone

By on Jul 12, 2020

Review comment responded on Jul 27, 2020

Thank you for that review.

4
Everyone

By on Jul 3, 2020

Review comment responded on Jul 4, 2020

Thank you for that awesome review.

5
Partner Couples

Location was great,Viaited during the covid time.Upon arrival was greeted with hand sanitizer in lobby .Room came with face mask and hand sanitizer provided. Room was very clean and comfortable.Staff saw we had a cooler made sure we had a microwave , refrigerator plus personal ice maker in room.While visiting due to a emergency we needed to stay an extra day. The front desk staff Negar and Jeremy plus older Gentleman went above and beyond our whole visit. They also gave me a great rate ,same room .When leaving to head home Jeremy made sure we had coffee fresh at 5:30 am.The pool was large clean lots of areas to relax.Hot tub was also clean and nice and hot.There is a nice little restaurant to eat at also.

By , from York, Pa. on Jul 2, 2020

Review comment responded on Jul 4, 2020

Thank you, Thank you, Thank you!!

4
Everyone

The rooms were clean and well maintained. Not enough towels in the rooms and the pool was not quite like the pictures online but not bad. Overall good experience with a good price.

By , from Amelia Island on Jun 2, 2020

Review comment responded on Jun 5, 2020

We're delighted that you feel you received great value during your stay. It's always our goal to provide comfortable rooms and great amenities at a competitive price. Thank you for letting us know about the towels, we'll share your comments with our housekeeping team. If your travels bring you back to St. Augustine, we hope you will depend on us again.

5
Partner Couples

Quaint property that is really close to the historic landmarks of St. Augustine. Very clean and cozy.

By on May 25, 2020

Review comment responded on May 28, 2020

Thank you for your review. We are very pleased you enjoyed your stay.

3
Everyone

Pros: Pool, Nice staff, restaurant/bar on site. Cons: Room was small with a bad smell coming from the AC unit. No water pressure in shower. No hd tv.

By on Mar 13, 2020

Review comment responded on Mar 13, 2020

Thank you for the review. We are currently working on addressing the issues. We look forward to you coming back and staying with us again.

5
Family

I liked the location so close to old St. Augustine.

By on Mar 13, 2020

Review comment responded on Mar 13, 2020

Thank you for your great review!!! We look forward to your return.

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