I will start by saying that this house is amazing, it was perfect for the amount of people we had there. Check in was at 4, we were unable to get in until after 5. Upon entry there were dead bugs and food on the floors, tables and counters visibly not cleaned, a puddle on the floor in the basement. Some bedding had drool marks, 5 towels were provided for 12 people (we did the laundry). We didn’t want to start our vacation by doing laundry and cleaning but it is what it is. There were no dishwasher pods available, we were told ‘I guess we’re out’, BOTH propane tanks were empty - we got no response until hours after - but we went and got a propane tank.
We emailed about our concerns etc with no response.
Great house, great location. Questionable cleaning staff, for the amount paid we shouldn’t have had to walk in and have to clean, do laundry, go buy dishwasher pods and deal with the propane tank.