Hotel Eden3.0 out of 5.0
Recent guest reviews
We booked our holiday through Thomas Cook and were very disappointed, as it had promised much and simply did not deliver. We had selected the holiday from an Airtours 2017 brochure. General hotel facilities were of a poor standard; whilst accepting that Hotel Eden is a three start hotel, we still did not expect, for example, very shabby beach towels,poor shower in the rooms, barely any accessible garden area and poor facilities around the swimming pool. Perhaps the most disappointing aspect was the restaurant serving evening meals ( we were half-board). It was not, as the brochure suggested, part of the hotel, but around the corner and clearly had an arrangement such that half-board hotel guests received an extremely poor quality meal in a section of the restaurant, whilst other diners enjoyed varied and delicious looking dishes which were not available to us! There we were, in Italy, a country which is proud of its association with good food and we were served very poor meals with extremely limited choice. The rep was not particularly helpful and simple necessities such as an early breakfast on the day of departure (we left at 6.30am), help with removing our luggage from the transfer coach and free use of the room safe, were not provided. Clearly the brochure had misrepresented this holiday and grossly overstated the hotel standards. Unfortunately it was only after reading reviews after our return home, that we realised the truth of the matter which is that Hotel Eden's only major attraction was its excellent location and those who stay there and enjoy the holiday use the hotel simply as a base and eat all meals out!
Booked this hotel to travel on my own. The hotel was clean. The staff were friendly and breakfast was decent. Food could have been better but it is 3star cheap hotel so I didn't expect too much. Don't go half board with this place tho as so many places literally around the corner to eat at. Location was perfect. Right in the centre of the town and a 5 minute walk to the beach. The pool was clean and staff came out to ask if you wanted a drink while you were sat by it. I would recommend if you want a cheap and cheerful holiday!
Hotel Eden is set in a fantastic location with less than a 5 minute walk to the main square,less than 15 min walk to the port and 2 min from supermarket. Luigi and Michael made wonderful job, the service and the recommendations for local restaurants, day trips, transfers to the airport etc. The hotel is very clean, nice rooms with wifi access just for 5 euros a day. If you choose the superior rooms you have stunning views of Mont vesuvious and bay of Naples. Highy recommended
If you are looking for a clean central friendly and quite hotel the Eden is the best choice in Sorrento. There is a very nice garden and cozy pool. It s location is amazing very close to Tasso square and city center. The rooms are nice and the bathrooms very new and clean. All the staff is very friendly and helpfull. We can t wait to come back
This is probably not the worst Hotel in the world, but in 30 years of travel for business and for pleasure, it’s the worst I’ve ever stayed in. After a lot of research, we booked a French balcony room in the nice traditional Mediterranean style Eden hotel, or so we thought. It seems Thomas Cook can oversell their advertised type of accommodation compared to their actual allocation in the hotel, so it is a lottery to what room you get on arrival. Their alternative rooms are not in the main hotel, they are up a labyrinth of stairs and corridors (no direct lift access) to an ugly soulless square box of a building that looks like a prison from the outside, and even worse on the inside (no photos of this building on their web site…Hmmm I wonder why). And not a French balcony in sight. Just the smell of raw sewage when someone flushed a toilet above in a room above ours, sharing the shower with some stubborn mould, all the un matching furniture in our room needed some sort of repair, and directions to these rooms stuck on the corridor walls with Sellotape. Our room number on the door was also a piece of paper stuck on with Sellotape. Thomas cook said they were sorry we weren’t happy with our alternative room. I wasn’t unhappy, I was absolutely livid. The hotel staff spoke perfect English when we ordered drinks and food from the bar, but when I tried to calmly complain about our room, their reply was “I no understand what you saying”, and the chap on reception became very rude after that. There were plenty of empty French Balcony rooms available in the main hotel the whole time during my visit, but both Thomas Cook and the Hotel refused to move us to one. We just wanted the room as advertised on their website and confirmed on our booking form.
Hotel Eden is very confortable place,nice room,good breakfast a buffet,wonderful management by Mr Luigi.The Hotel is nice with swimming pool,private parking (very important for Sorrento),snack bar and a lot of tree and flower(lemon and orange).Room clean and confortable,good price and centre town behind via Correale.
Have just returned from a wonderful 4 night holiday staying at the Hotel Eden with our 2 teenage children. Please bare in mind that this is not a large corporate hotel , but a privately owned family run one . I would give it 5 stars for its amazing location , literally seconds from the main square and 5 stars for value for money . We paid just over £500 for the 4 of us , for 4 nights including breakfast. Pros ; Location , central but quiet View , I had emailed ahead and requested a view if possible . From our small balcony we could see Vesuvius and trees. Room size , family room was large and the children had 2 separate single beds rather than having to share a sofa bed . Fantastic! Lovely pool area and gardens . Hotel spotlessly clean and tidy Helpful staff Room quiet Cons; No hot drinks tray in bedroom One night we were cold in our room and asked reception how we put the heating on. They said there was no heating in the rooms ! However extra blankets were delivered within 5 mins . No need for all the signs around pool regarding taking in own food . Would we stay there again ? In a heartbeat! Hope to return next year .
Wouldn’t go back to this hotel which is a shame as location is excellent. Was on a half board package. The evening meal is served in a restaurant on the main road in front of hotel. You are seated inside to make the restaurant look full to passing trade & the food was very limited. We had a very early start when returning home & asked the hotel to provide us with drinks - the reply was if the breakfast restaurant is open you can have them, which it wasn’t at 6am, so left with nothing to drink until we reached the airport. Sorrento is beautiful & will go back but not to this hotel.
Centrally located 10 minute flat walk from train station. Not much of a view. Very quiet no street noise whatsoever. Spotlessly clean. Some of the rooms aren't accessible via elevator. Beds uncomfortable. Breakfast acceptable.
Eden Hotel is my favorite place for my holidays in south Italy.Room confortable and clean and the staff is very kindly and helpfull.Breakfast buffet very good and swimming pool really confortable.I raccomended this place for the position and for the price
- Walking distance to Piazza Tasso
- Free buffet breakfast
- Free WiFi in public areas
- Onsite dining
Located in Sorrento City Centre within a 5-minute walk of Piazza Tasso, Hotel Eden is within a mile (2 km) of other popular attractions like Marina Grande. This 3-star hotel has 60 rooms and welcomes guests with free breakfast, an outdoor pool, and a rooftop terrace. Centrally located in Sorrento, the hotel is also a short walk from Museo Correale di Terranova and Piazza Lauro.
Start your day off right with a free buffet breakfast. Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service.
Hotel Eden's 60 air-conditioned rooms provide minibars, safes, and desks. Guests can expect WiFi and flat-screen TVs with satellite channels. Bathrooms offer hair dryers, free toiletries, and bidets. In-room massages are available.
At Hotel Eden, guests have access to an outdoor pool, a rooftop terrace, and free WiFi in public areas. Self parking is available for EUR 10 per day. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a seasonal outdoor pool, express check-in, and express check-out.
Reviews from Trip Advisor
78% of guests recommend this hotelTotal of 727 reviews