Hotel Eden3.0 out of 5.0
Recent guest reviews
We enjoyed our stay because of the central location to restaurants and the city square. The rooms were basic but comfortable. The negative for us was the way the manager and elderly gentleman in the bar had this whole con going with drinks. If you ask for a large beer they would give you a boot of beer which must have held 4 litres of beer and cost Euro 80. And then every time after that we would show them the size we wanted and they would still try to give you larger ones. We kept sending them back because we had been explicit in the size we wanted.
We stayed at Hotel Eden for our 10 day holiday. We had the most wonderful time! The hotel is in a great central location, the rooms are nice and very clean, and all the staff are fantastic expecially Luigi the manager and Michael the bar tender.There is plenty of choice from the continental breakfast in the morning and it is served until 10am which is later than a lot of hotels. We were warmly welcomed on arrival by both Luigi and Michael, and nothing was ever too much trouble - the staff at this hotel work extremely hard. We really liked the pool area and the immaculate garden, there is ample room and it is lovely to sit around. We never had a problem getting a sun bed, and it was nice that you could get drinks around the pool from the hotel bar which were brought to you. We didn't feel the drinks were any more expensive than elsewhere around Sorrento, so we regularly enjoyed a drink either round the pool or on the terrace outside the hotel. This also gave us the opportunity to use the hotel's free WiFi which was useful to have available to keep in contact with loved ones. Our room had a small French balcony with glimpses of Vesuvius, the room was lovely and cool and it was cleaned daily. We booked all the trips and even a cooking school at the Hotel reception and were briliant. We are so glad that we booked Hotel Eden we will definitely be back!
We found the Eden Hotel to be a reasonably priced Hotel in a very good central location. The rooms were adequate and clean, as was the pool and garden area, but sadly that is where it ends. The first minor disappointment was the breakfast which although quite basic served the purpose, but was let down by both the coffee and fresh juice machines being well past their sell by dates. The juice from dispenser (when working) was at times disgusting and the eggs a bit unlike any eggs I have ever seen. The guy in charge never smiled and clearly either hated his job or just did not like guests. The lounge was small as was the bar, but this could not be said for the drink prices. Be aware of the $10 glass of beer (god knows what the large one costs) or the glass of wine that comes out in a bottle followed with a bottle price tag. Biggest disappointment has to be the meal. NOT in the hotel but in a separate restaurant at the hotel entrance. The meals were very low quality and you didn't always get what you ordered. Meals being returned every evening due to being cold or simply plain inedible The man who looked like the manager just walks around plonking food on your table with without saying a word or looking at you, whilst the scary lady behind the bar did not smile all week and even scowled at you when paying for the drinks. It all became a bit of a joke amongst the Hotel guests feeling like you were in an episode of Faulty Towers. Saving grace was one young waiter with a pleasant manner and Maria the lovely English lady at the door. Plenty of hotels in Sorrento to choose from and talking to others on the excursions only strengthened the view to Avoid this hotel until they sort themselves out!
This is a small family run hotel, we arrived at 1pm and had to wait until 2pm to get into the room, this was the first time this had happened to me when traveling on a package holiday with possibly the largest and very well known British travel agent, so a 1 hour walk around the town was all we could do. The staff were pleasant and helpful, just be aware when Michael (do everything around the hotel) asks "do you want a drink" a large beer is massive, so ask for a small one which is about a pint and make sure if you want a glass of wine he understands as one lady was given a bottle, when all she wanted was a glass, I think it's called up selling. The pool area is small but well looked after and the pool is clean. They don't have a kitchen at the moment so if you want snacks around the hotel or pool they pop out to a nearby takeout for you and charge a premium, so you might want to stretch your legs and get it yourself. If you are having an evening meal this is supplied by a restaurant situated at the end of the driveway to the hotel, the food here is nothing more than average, which I found to be the biggest letdown of the holiday along with the Russian lady who works the till and helps wait the tables, she never smiles and is probably the rudest person I've come across in a very long time, but what a difference on the night the owner was in the restaurant, she couldn't do enough and almost smiled at one point. The rooms are typical for a three start hotel in a hot country, they were very clean and the bathroom looks like it had been refurbished very recently, this was the best part of the room, the furniture is old and has been repainted white, it really should be changed to help fit in with the modern bathroom, overall the room does what it needs to and the air conditioner was also new very good, it's fully automatic which was just what we needed as the temperature was mid to high thirties the whole time. The breakfast was just okay, a bit limited in choice but enough to get by, the only hot items are tea, coffee and hot chocolate, toast or watery scrambled eggs. The best single thing about this hotel is it's location, it's about three minutes walk into the main square Piazza Tasso and only ten minute walk to the ferry port if you are going to Capri, the bus and train station are around ten minute walk which is where you catch the train for pompeii, herculaneum or mount vesuvius.
Very beautiful and peaceful hotel. Excellent attention, very friendly and polite staff. Near the main square with good wifi and confortable bed, also near the port and the stairs to go up and down town.
First of all, I will say the location is fantastic, and it really is a great base for exploring Sorrento and the surrounding area. However, if you want something a little more comfortable and relaxing, I would probably suggest you look elsewhere. The breakfast is very disappointing, featuring some weird little chopped up hotdogs and a bowl of brown fruit, amongst other unidentifiable items. The pool area is very small and there aren't many sun beds, so if you want to use one you will need to get there early. Also, make sure you order a small drink! A 'medium' beer is about 2 litres and a small is a pint. A 'small' wine is a reasonably large bottle... we discovered this on the first night when we asked for a small wine and a medium beer and were presented with a giant beer, a bottle of wine, and a pretty hefty bill. The last thing I found pretty disappointing was the cleaners, I'm not sure what they actually did in our room but there was dust everywhere, the bin was never emptied and we never once had clean towels. All in all we did laugh off these things and had an enjoyable holiday, just don't expect excellence if you book Hotel Eden.
Had a great time in Sorrento and certainly appreciated the proximity of the Hotel to the town centre. Yes the breakfast buffet was basic and where they got those wee sausages from is anyones guess. The coffee machine looked like something out of the late 70's as was the decor. Michael or loony tune as i called him seemed to be dealing with everything from cutting the lawn to serving drinks by the pool. A nice chap as was the old fella behind the bar. I think the issue of the " package deal punters " and those paying 2900 euros for B & B for a week is one they need to resolve. They need to decide what market they want. At the moment they are taking both and leaving both sides a tad let down. The rooms were clean and we appreciated having a balcony even if we did have to take in the smoke from the " Italian Queen " next door ! We will be back for sure ...will need to save hard as boy do the wops like to fleece you .
The Hotel is in a good location just off the main square in Sorrento but beware ! The hotel is very basic with small rooms but the worst thing is the food which is inedible . If you're thinking of going half board then don't ! We have just returned after booking half board but after the first 2 nights when the food was disgusting we had to eat out the other 5 nights which is not cheap in Sorrento . We had to eat at the restaurant next door which was not a problem until we tried the food. Even the restaurant manager admitted it was rubbish but said it was the best he could do with the money the hotel paid him !! In all my travels over many years this is the worst food I have ever been offered . There was a lovely area at the rear of the restaurant to eat but guests who were half board had to eat inside the dingy room I guess so we couldn't see what the peolpe from outside were eating off the al le carte menu ! There were other complaints but they were insignificant after the standard of food . There are many hotels in Sorrento I suggest you try somewhere else .
As a family with 3 children, we toyed between a decision to stay in the town of Sorrento itself or further out and take advantage of the better views and possible free shuttle busses. The decision to stay in town was by far the best decision – the ability to pop out on foot with young children and spend almost every evening sauntering around the town 3 minute walk away and enjoying a different restaurant each night, was brilliant – Sorrento is lovely, warm and friendly and this is the Hotel Eden’s greatest asset. It sits a few hundred metres from centre of town and has a nice garden and pool area – both set back from the road which is unlike a number of other hotels. The staff were polite and helpful. We had two rooms, on split floors which was fine, they even added a spare single bed to a room which helped our three children swap rooms at will. One room had been upgraded from the expected french balcony to a massive balcony, with a view of the pool, trees and Vesuvius and caught early evening sun, this was probably one of only three balconies in the hotel other than the french ones. I’d give this hotel ten out of ten, had it not fallen down on breakfast. We were bed and breakfast and most days it was like Russian roulette – ‘what would run out this time’, ‘would the scrambled eggs be grey’, ‘would the juice machine serve watery orange or watery pineapple juice – you never knew some days what each button would deliver’, ‘how bad would the coffee be from the antiquated coffee machine that regularly conked out’, ‘would the fruit ever be replenished during the fortnight’. My advice to Eden would be cut down on the plethora of cheap (they say free) breakfast items, serve decent fresh coffee and a simple continental breakfast – as it really was awful and unfortunately spoilt the start of every day. However, this hotel delivers what it advertises - 3 stars hotel and the location is truly fabulous!
This is a wonderful wee hotel. It has a really happy and relaxed feel. The staff go over and above to make you feel really welcome. The rooms are simple, clean and have incredible views of Vesuvius! The food is in the restaurant attached to the hotel and it was very good! My friend and I did half board and we chose to stay in and have dinner there every night rather than going to any other restaurant as the food was authentic and yummy. The hotel pool is lovely as its in the shade of some lovely palm trees. There is a garden too which is really beautiful. And the location of the hotel could not have been better! 100% recommend this hotel and when my friend and I go back to Sorrento it us definately where we will stay!
Reviews from Trip Advisor
78% of guests recommend this hotelTotal of 699 reviews