Got a single bedroom despite booking a double room for two adults. Hotel refused to refund or change room to what I reserved.
Room was filthy—someone’s eyelashes were left on the AC remote, someones’s earplugs were left in the corner of the room, the bathroom was visibly moldy, and the chair was rusty.
Front desk lady told me that she didn’t have a reservation for me the second I walked in, but then when I inquired about the booking I made, she suddenly found my booking. I watched her berate a man who tried to check in because of a mix up.
Overall, one of the worst stays I’ve ever had