Royal Suites and Towers4.5 out of 5.0
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Recent guest reviews
Stayed for seven days and all of the staff were professional and welcoming.
The hotel room seemed to be quite run down. It was clean but it is definitely showing a lot of wear and tear. Stains on the carpet, furniture, etc. The most frustrating part of staying here was the internet access and the customer service associated with it. The description of the hotel states that it provides free wi-fi in the lobby. We had taken an ipad with us and tried several times to use the internet with no luck. We got a different excuse from every employee we spoke to about it. The internet had to be accessed by a password that had to be sent via text to a Chinese cell phone. Obviously as a tourist, we did not have this. Finally after asking 4 different hotel employees one of them said they would text it to themselves and then give it to us. Then suddenly the internet just wouldn't work at all. It was just one excuse after another and no one would give us a straight answer. Finally they sent us to the executive business center which consists of one ancient laptop and a broken TV. Even after all that we had been through to use the free wi-fi, they made us pay to us the "business center." Very poor customer service all the way around. And my wake up call was late. Not a great experience. I will look for a different hotel if I go to that area again.
Great room, decent service, and a good hearty breakfast. Excellent value overall. A bit far from the train station/downtown areas, but easily manageable by taxis. Lots of Lao Wai at this hotel. My only complaint is that they put up a bit of resistance before giving me a non-smoking room. Not a big deal considering the price and very nice room.
- Free WiFi and wired Internet in rooms and public areas
- Free valet parking
- Onsite dining
Located in Luohu, Royal Suites and Towers is within 2 miles (3 km) of sights such as International Foreign Trade Center and Shenzhen People's Park. This 4.5-star hotel has 273 rooms and welcomes guests with 2 restaurants, a marina, and an outdoor pool. Also nearby are Dongmen Pedestrian Street and Luohu Commercial City.
Enjoy dining at Q-Cafe, one of 2 onsite restaurants. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. Start each morning off right with buffet breakfast served for a fee.
The 273 recently renovated rooms feature kitchenettes. Guests can expect free WiFi and wired Internet, along with cable TV. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Minibars, coffee makers, and free newspapers are other standard amenities.
At Royal Suites and Towers, guests enjoy a marina, an outdoor pool, and a children's pool. You can take advantage of free valet parking, along with an airport shuttle for CNY 600-1100 per vehicle roundtrip. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this family-friendly hotel include a health club, free WiFi in public areas, and a meeting room.