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Recent guest reviews

Stayed for seven days and all of the staff were professional and welcoming.

The hotel room seemed to be quite run down. It was clean but it is definitely showing a lot of wear and tear. Stains on the carpet, furniture, etc. The most frustrating part of staying here was the internet access and the customer service associated with it. The description of the hotel states that it provides free wi-fi in the lobby. We had taken an ipad with us and tried several times to use the internet with no luck. We got a different excuse from every employee we spoke to about it. The internet had to be accessed by a password that had to be sent via text to a Chinese cell phone. Obviously as a tourist, we did not have this. Finally after asking 4 different hotel employees one of them said they would text it to themselves and then give it to us. Then suddenly the internet just wouldn't work at all. It was just one excuse after another and no one would give us a straight answer. Finally they sent us to the executive business center which consists of one ancient laptop and a broken TV. Even after all that we had been through to use the free wi-fi, they made us pay to us the "business center." Very poor customer service all the way around. And my wake up call was late. Not a great experience. I will look for a different hotel if I go to that area again.

Great room, decent service, and a good hearty breakfast. Excellent value overall. A bit far from the train station/downtown areas, but easily manageable by taxis. Lots of Lao Wai at this hotel. My only complaint is that they put up a bit of resistance before giving me a non-smoking room. Not a big deal considering the price and very nice room.

No 1003 East Shennan Road Shenzhen Guangdong

Hotel highlights

  • Close to Dongmen Pedestrian Street
  • Free WiFi and wired Internet in rooms and public areas
  • Free valet parking
  • Pool bar

Located in Luohu within a mile (2 km) of Dongmen Pedestrian Street, Royal Suites and Towers is within a few miles (5 km) of other popular sights such as Luohu Port. This 4-star hotel has 100 rooms and welcomes guests with a bar/lounge, a marina, and an outdoor pool.


Dining

At the end of the day, the bar/lounge is a great place to grab a drink.


Rooms

The 100 air-conditioned rooms feature kitchenettes. Guests can expect free WiFi and wired Internet, along with cable TV. Bathrooms offer hair dryers, free toiletries, slippers, and bathrobes. Minibars, coffee makers, and free newspapers are other standard amenities.


Property features

At Royal Suites and Towers, guests enjoy a marina, an outdoor pool, and a children's pool. There's free valet parking and an airport shuttle for a fee. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this family-friendly hotel include a health club, free WiFi in public areas, and a meeting room.

Room options

Elite Suite, 1 Double Bed

1 Double Bed | Sleeps 2

New Business suite

1 Double Bed | Sleeps 2

Standard Suite, 2 Single Beds

2 Twin Beds | Sleeps 2

Guest reviews for Royal Suites and Towers

Business (1) Other (1) Friends (1)
4

wonderfully run operation

Singles

Stayed for seven days and all of the staff were professional and welcoming.

By on Dec 27, 2012

2

will keep searching in this city...

GetawayWithFriends

The hotel room seemed to be quite run down. It was clean but it is definitely showing a lot of wear and tear. Stains on the carpet, furniture, etc. The most frustrating part of staying here was the internet access and the customer service associated with it. The description of the hotel states that it provides free wi-fi in the lobby. We had taken an ipad with us and tried several times to use the internet with no luck. We got a different excuse from every employee we spoke to about it. The internet had to be accessed by a password that had to be sent via text to a Chinese cell phone. Obviously as a tourist, we did not have this. Finally after asking 4 different hotel employees one of them said they would text it to themselves and then give it to us. Then suddenly the internet just wouldn't work at all. It was just one excuse after another and no one would give us a straight answer. Finally they sent us to the executive business center which consists of one ancient laptop and a broken TV. Even after all that we had been through to use the free wi-fi, they made us pay to us the "business center." Very poor customer service all the way around. And my wake up call was late. Not a great experience. I will look for a different hotel if I go to that area again.

By on Aug 1, 2011

4

great value

BusinessTravelers

Great room, decent service, and a good hearty breakfast. Excellent value overall. A bit far from the train station/downtown areas, but easily manageable by taxis. Lots of Lao Wai at this hotel. My only complaint is that they put up a bit of resistance before giving me a non-smoking room. Not a big deal considering the price and very nice room.

By on Jun 9, 2011

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