Marco Polo Shenzhen4.5 out of 5.0
Recent guest reviews
I am staying on the 28th floor of the hotel this time, and was rudely awakened by the overpowering smell of cigarette smoke which came in through the hotel's airconditioning system. I now have asthma at 5am in the morning, which started with the smoke at 4:30. I am now almost certain that the hotel put me on a smoking floor, despite my personal request not to,(not to mention our company's request in writing). Unfortunately, this is not the first time I have experienced problems with the Marco Polo, Coco Park. Usually they try to put you in a room overlooking bar street or in its vicinity. Don't worry the tecno thumping will keep you awake until 3 in the morning, (or the reverberations shaking your pillow will), so that you feel completely wretched when you have to go to work at 7 the same day. If you complain, then they might put you in a quiet room or upgrade you. I must stress that one should not have to complain before the hotel actually listens to the requests of their clientel, As our company has chosen this hotel as our vendor hotel in Shenzhen, I think they know that they have a long contract with us and can give us the worst rooms in the place, because we are employees staying here for work as opposed to tourists coming here for a short sojourn. I must admit that in comparison to the Wanda or Shangri-la chain of hotels, they really pall into insignificance with their dated, manky rooms and less than helpful front desk. I can handle dated, but a hotel that deliberately risks the health of its customers by putting them in smokey rooms, I cannot! I wouldn't advise you to come here if you are asthmatic or have to get any work done the next day. If you have the money, try the Shangri-la, or if you want something of a comparable price, try Wanda. They are both usually cleaner, and they generally listen to the requests of their clients.
Longing for a weekend staycation in our neighbouring cities? Except the popular choice of Macau, Shenzhen is also a charming alternative. Last week, I spent a wonderful time with the Marco Polo Shenzhen. This 40-story building has a total of 391 well-appointed rooms and suites. Needless to say, there is complimentary broadband access for all guests. This time, I stayed at the Deluxe Suite, which is on the Executive floor and with spectacular city views. Upon my arrival, there is a welcome fruits platter. We also have access to the Club Lounge where we can enjoy complimentary afternoon tea, happy hour and buffet breakfast in the next morning. There is free pressing for 2 pieces of clothing per day, and with advance reservation guests can make use of the Continental Club Boardroom for 2 hours per day if necessary. The room is extremely spacious. The bed is large and the mattress and pillows are soft and very comfortable. There is a guest washroom and a luxurious bathroom with basically everything you need. The bathtub is sizeable and it is perfect to enjoy a nice hot bath before going to bed. There are both LCD televisions in both the living room and bedroom, it is particularly comfy to watch TV while lying in bed. What's more, there is also a working area with a nice desk and abundant daylight. Fancy a few drinks before dinner? The happy hour at the Club Floor Lounge was something you need! The lounge is commodious and well-stocked with all kinds of beverages and finger food. The ambience is serene and indulging. You can enjoy cocktails, wine and snacks with a beautiful sunset view. There are desserts, cold plates, cheese platter as well as thermal appetisers. The view here was absolutely breathtaking - it is one of the best ways to pamper yourself after a long working week. For dinner, we enjoyed a great buffet feast at Café Marco on the 1/F. Serving a fusion of “Euro-Asian-Chinese” cuisine, as well as fresh seafood and imported steaks, you can never run out of ideas about what to eat! You cannot miss the grilled seafood, the scallops and lobsters were so delicious! The buffet dinner is a definite satisfaction for both my body and soul. Marco Polo Shenzhen balances the needs of business and leisure travellers. It offers a wide range of business services at the Business Centre as well as a range of recreation facilities including an outdoor swimming pool, fully equipped Gym, relaxing spa treatments and Hair Salon. The swimming pool locates at an outdoor area on the 4/F. The weather was so fine that we could enjoy soaking in the sunlight a bit. The pool time is so relaxing. The Spa Centre is full of Chinese elements. It offers a range of treatments from head to toe, including some special treatments for ladies. The price is reasonable, and guests enjoy extra 10% discount. It was a great way to unwind myself with a 60-min aromatherapy massage. The next morning we have a lovely breakfast at the 40/F lounge again. Despite a bit of typhoon, the meal was a pleasant and refreshing one. If you visit Shenzhen for business and/or leisure I highly recommend you staying at Marco Polo Shenzhen. It locates in the heart of the Futian District, the city’s Central Business District. You can easily visit the shopping mall Coco Park in walking distance. It is a true luxury hotel offering all-rounded services. I enjoyed my stay and I’m sure you will as well.
I recently got back from a 5 night stay at the Marco Polo Shenzhen (late May to 1st week of June 2017) This is without a doubt a 5-star hotel. Very nice decor, rooms are clean and big with lots of amenities. The staff is very friendly and professional. Although, a few who I interacted with did not speak fluent English. But, that really wasn't a huge deal. I would say this hotel has a very business hotel like vibe. But, it does feel big and grand. Eating in the hotel however is quite expensive. I decided one night to eat the hotel buffet and the selection is quite small and you're paying a hefty premium price of roughly $45 USD for 1 person. Unless there is a major downpour, I don't really recommend eating here. The food wasn't that great to be honest. There are cheaper options in the area. The Coco Park Mall is within a short walking distance of the hotel and there are many dining options there. There also several bars and restaurants around Fuhua 1st road. There is also a McDonalds and A restaurant called "Kung Fu" restaurant right next door. I arrived in Shenzhen via boat from Macau. It's a roughly 35 minute boat ride from Macau. Keep in mind, this is Mainland China, so you will absolutely need a Chinese visa before entering Shenzhen. Immigration at the Ferry will be checking your passports. Make sure when you arrive at the Ferry port to take a legitimate taxi with a meter. Do not accept rides from strangers who approach you at the port. There are quite a few shady "taxi" drivers around begging you to take their rides. There is a taxi stand in the garage level of the Ferry port and many taxis will come. It's no more than $8 USD to get to the hotel from the Ferry port. It's a roughly 30 minute ride to get to and from the Ferry Port. Very easy access to get around town. At the Coco Park Mall, there is an MRT station on the bottom level. That will take you to pretty much all the key areas in Shenzhen. I highly recommend visiting Window of the World if you're only staying for a few days. It's a pretty big attraction there that has miniatures of many world landmarks and monuments. The Marco Polo concierge will be more than happy to provide you a map to help get around town. One important thing to keep in mind when staying at this hotel. If you're going to be using the In-House Wi-Fi and would like to check your Gmail, Social media accounts or YouTube, you are out of luck. China blocks all of those sites unfortunately. So if you really need access to them, I highly recommend purchasing a VPN. Cost per night: Expect to pay anywhere from $100 to 200 per night minimum. The Marco Polo Shenzhen was a good experience for my 1st time in South China. If I were to return to the region, I would consider another stay here.
The hotel is situated in a busy street, but the moment one is inside the hotel, it feels like home. Everyone is pleasant from the room cleaners, public area staffs to the restaurant to the chef. they exert the effort to assist. A+++ Language is not a problem. Food is perfecto. I am now missing my Cappuccino 😊 and missing my room. For the health conscious, you can head straight to the gym and work out. Pool is outdoor, great view of the shenzhen. Cant wait to come back. Keep it up!!!
Was on a two night business trip. The ballroom was very well equipped, the Meeting we had was very well supported by the hotel stuff. The rooms are nice, the wifi is working fast and stable. One point I got a little into trouble was the very little number of power plugs in the room. The breakfast was nice and you should find something for each taste. From time to time I had to wait a little long for getting a coffee but all the rest was fine. Only a fiew international tv Programms but anyhow I did not find the time for watching tv.
I stayed two nights at Marco Polo and also had working dinners on the premises of the hotel. Nice room, very good food and professional and very friendly staff. Excellent F&B manager. The only minus, or not great feature of the hotel is the swimming pool. It is OK for a swim, but not a very attractive place.
Truly a 5-star hotel with impeccable service! If provided the option, I highly recommend the Continental Club. The amenities provided were exceptional! The daytime snacks, the fantastic happy hour which included premium food options and drinks, and the breakfast options are amazing! The service staff was attentive and friendly- rare for Mainland China. The views from the 40th floor are fantastic. The room is well laid out, spacious, and even has a bathtub! MTR and numerous dining and shopping options within a 10-minute walk. Many nightclub options within two blocks. Will definitely stay here again!
I had to wait on a long line to get into the breakfast lounge. I could see no good reason for this as there were plenty of free tables inside. This should never happen and is very bad service. I complained to the staff but they failed to provide a satisfactory explanation and did nothing about the situation
Marco Polo hotels are some of my favorite places to stay, when possible, throughout Asia. The Marco Polo in Shenzhen did not let me down. The room was excellent as was the service. The only downside was the breakfast, one of the things I usually enjoy, but it was lacking in the quality and choices I have, in the past, come to associate with the Marco Polo chain. Mind you, it was not bad, but lacking and some of the bread products were stale. The hotel is about 2 blocks from Coco Mall and what is called Shopping Park. This is a upscale mall that has a lot to offer while across the street is an Irish Pub and downstairs an excellent Indian restaurant. Before you get to these locations, on the way walking, there are some excellent restaurants in the block immediately before. Shopping Park has underground connections to the Shenzhen Metro, lines 1 and 3, so it is easy to get around the area. If you prefer a taxi there are in abundance. The desk staff and host/hostesses were pleasant although there was a slight communication problem with a few as their English is not quite at the level it should be, in my opinion. This being said, the hotel has a lot of Chinese and Hong Kong regulars so English speaking is not a real priority.
I have stayed at the Marco Polo repeatedly over the last three years, as my company sees fit to send us here. Like others I have stayed in (e.g. Kowloon in Hong Kong), it doesn't aim to dazzle guests with opulent decorations and luxuries. Instead it positions itself as a no-frills, comfortable & conveniently located stay for the average business traveller. In many respects, it matches these expectations. The location almost couldn't be bettered - just footsteps north of Coco Park, and just a little bit further to Futian train station, Central Walk Mall, Central Park and the exhibition centre. The hotel facilities are good enough without blowing you away. The outdoor pool is nice in summer, and the gym is reasonable. The rooms are kind of basic, but the bed is reasonably comfortable, and the temperature control works pretty well. On a good day, the breakfast buffet is very well stocked, with nice items like anchovies, asparagus, and eggs benedict. One aspect I particularly like about my stay is being able to pick up a copy of the South China Morning Post in the morning. ... so that's the good. Now for the bad ... 1. The breakfast buffet is of very variable quality. On a bad day, many items like the salads and cheese appear to have been left over from the previous day. Sometimes, these items are simply inedible. The salad bar only appears to be fresh and fully-stocked when the hotel is full. 2. The catering staff seem unable to cope at breakfast when the hotel is full. There are long queues of people waiting to be sat and requests for coffee go unheard... 3. I am a Platinum Club member, but have only once received an upgrade, and only receive my free amenity (in my case, a bottle of wine) after repeatedly going down to reception to ask for it. On my last visit, I just gave up. 4. Ironing boards are in short supply. On more than one occasion, I have asked for one only to be told there aren't any left. Not acceptable for shirt-wearing business travellers. 5. Two things tend to keep me awake at night: the temperature control on the wall, and the music from the clubs below. The noisiest side seems to be that facing the hotel entrance rather than Coco Park. Requests not to be put on the noisy side seem to fall on deaf ears. 6. Finally, and what might seem insignificant to some, but is a very important detail for others such as me - tea. Even an amateur tea-drinker knows that Liptons (the brand currently found in the rooms) is undrinkable. Apart from the lovely but slightly more expensive Ritz-Carlton, I really don't know how this hotel matches up to others in the area. I do feel, however, that based on a lack of attention to detail, and a possible culture of cost-cutting, this Marco Polo is slightly below the standard of others I have stayed at.
- Free WiFi and wired Internet in rooms and public areas
- Onsite dining
- Outdoor pool
- Fitness center
Located in Futian, Marco Polo Shenzhen is within a mile (2 km) of sights such as Shenzhen Convention and Exhibition Center and Lianhua Mountain Park. This 391-room, 4.5-star hotel has private in-room spa tubs along with an outdoor pool and free in-room WiFi. It's in central Shenzhen and also close to Shenzhen Golf Club and Shenzhen City Hall.
Enjoy dining at Cafe Marco, one of 3 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.
All 391 soundproofed accommodations feature sitting areas. LCD TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and pillow menus, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Private spa tubs, minibars, and coffee makers are also standard.
Guests of Marco Polo Shenzhen have access to an outdoor pool, a fitness center, and a spa tub. For transportation, you can make use of an airport shuttle (available on request) for CNY 1000 per vehicle one way, as well as limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a sauna, a rooftop terrace, and free WiFi in public areas.
Reviews from Trip Advisor
90% of guests recommend this hotelTotal of 688 reviews