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Marco Polo Shenzhen

4.5 out of 5.0

Recent guest reviews

Great location in the futian downtown, with OK room size and facilities. Rooms were all at high floors from 19th-40th floor. A lot of conferences and weddings with many guests at the hotel. Elevators were running slow and people crowded at floor G at night, some guests drunk. Mostly locals visiting the hotel so you should expect a Chinese 5 stars standard. The biggest issue was while we stayed on Fri n Sat, the music from the clubs n pubs nearby are so loud we couldn't fall asleep till 4am. The next morning when we asked for a room change at front desk the staff was not very willing to help us with that, and said our room (facing west) shouldn't be that loud, suggesting there were worst rooms than ours. We got another room facing north in the afternoon but again the other staff also repeated our first room shouldn't be noisy at all. Very unprofessional front desk service one shouldn't encounter at any Marco Polos. Good value though if you are staying for business on weekdays, but if you can pay at extra USD 60-100 RMB4-500#, definitely go for the Shangri-la/ Four Seasons n Ritz which are within walking distance. Sheraton is similar price but we haven't tried that yet. We moved to the Ritz when we had to stay in SZ for an extra night. Money well spent!

Great location, very central to the metros and shopping hubs of the city - plus there is a lot of great places nearby to eat. The hotel itself - I've always found to be very helpful and well trained, never had a problem with the food or rooms. Stay here frequently.

Spend there a week during my business trip. Overall experience is positive, however there are some items to consider. What I liked. * Location was superb for me. Getting into the office after 5 minutes walk is great * Hotel is clean and well-maintained. * Breakfast is good and provides a nice selection of Chinese and Western cuisines. * Free WiFi is fast (but as anywhere else in mainland China, all Google-related apps, Facebook and many other sites are blocked) * Receptionists are friendly, and most of them understand basic English What I disliked * Noise is a big problem. I demanded a quiet room and got one on 23rd floor. However after 1opm and till 2-3am every day it was quite noisy because of parties in pubs nearby. Demanding a room on an upper floor should hopefully solve that issue. * Beds are extremely firm. I usually prefer firm bed rather than soft one it was too much even for me. Took me a while to get used. * Room service is Okay. They won't make too much, so forget about towels nicely arranged on your bed. Also they start cleaning rooms quite early when many guests are still there, so I found my room being cleaned exactly when I returned back from a breakfast and needed a moment to arrange things before I leave to the office. Overall I have enjoyed my stay, and will stay there again during my next visit to Shenzhen,

I am staying on the 28th floor of the hotel this time, and was rudely awakened by the overpowering smell of cigarette smoke which came in through the hotel's airconditioning system. I now have asthma at 5am in the morning, which started with the smoke at 4:30. I am now almost certain that the hotel put me on a smoking floor, despite my personal request not to,(not to mention our company's request in writing). Unfortunately, this is not the first time I have experienced problems with the Marco Polo, Coco Park. Usually they try to put you in a room overlooking bar street or in its vicinity. Don't worry the tecno thumping will keep you awake until 3 in the morning, (or the reverberations shaking your pillow will), so that you feel completely wretched when you have to go to work at 7 the same day. If you complain, then they might put you in a quiet room or upgrade you. I must stress that one should not have to complain before the hotel actually listens to the requests of their clientel, As our company has chosen this hotel as our vendor hotel in Shenzhen, I think they know that they have a long contract with us and can give us the worst rooms in the place, because we are employees staying here for work as opposed to tourists coming here for a short sojourn. I must admit that in comparison to the Wanda or Shangri-la chain of hotels, they really pall into insignificance with their dated, manky rooms and less than helpful front desk. I can handle dated, but a hotel that deliberately risks the health of its customers by putting them in smokey rooms, I cannot! I wouldn't advise you to come here if you are asthmatic or have to get any work done the next day. If you have the money, try the Shangri-la, or if you want something of a comparable price, try Wanda. They are both usually cleaner, and they generally listen to the requests of their clients.

Longing for a weekend staycation in our neighbouring cities? Except the popular choice of Macau, Shenzhen is also a charming alternative. Last week, I spent a wonderful time with the Marco Polo Shenzhen. This 40-story building has a total of 391 well-appointed rooms and suites. Needless to say, there is complimentary broadband access for all guests. This time, I stayed at the Deluxe Suite, which is on the Executive floor and with spectacular city views. Upon my arrival, there is a welcome fruits platter. We also have access to the Club Lounge where we can enjoy complimentary afternoon tea, happy hour and buffet breakfast in the next morning. There is free pressing for 2 pieces of clothing per day, and with advance reservation guests can make use of the Continental Club Boardroom for 2 hours per day if necessary. The room is extremely spacious. The bed is large and the mattress and pillows are soft and very comfortable. There is a guest washroom and a luxurious bathroom with basically everything you need. The bathtub is sizeable and it is perfect to enjoy a nice hot bath before going to bed. There are both LCD televisions in both the living room and bedroom, it is particularly comfy to watch TV while lying in bed. What's more, there is also a working area with a nice desk and abundant daylight. Fancy a few drinks before dinner? The happy hour at the Club Floor Lounge was something you need! The lounge is commodious and well-stocked with all kinds of beverages and finger food. The ambience is serene and indulging. You can enjoy cocktails, wine and snacks with a beautiful sunset view. There are desserts, cold plates, cheese platter as well as thermal appetisers. The view here was absolutely breathtaking - it is one of the best ways to pamper yourself after a long working week. For dinner, we enjoyed a great buffet feast at Café Marco on the 1/F. Serving a fusion of “Euro-Asian-Chinese” cuisine, as well as fresh seafood and imported steaks, you can never run out of ideas about what to eat! You cannot miss the grilled seafood, the scallops and lobsters were so delicious! The buffet dinner is a definite satisfaction for both my body and soul. Marco Polo Shenzhen balances the needs of business and leisure travellers. It offers a wide range of business services at the Business Centre as well as a range of recreation facilities including an outdoor swimming pool, fully equipped Gym, relaxing spa treatments and Hair Salon. The swimming pool locates at an outdoor area on the 4/F. The weather was so fine that we could enjoy soaking in the sunlight a bit. The pool time is so relaxing. The Spa Centre is full of Chinese elements. It offers a range of treatments from head to toe, including some special treatments for ladies. The price is reasonable, and guests enjoy extra 10% discount. It was a great way to unwind myself with a 60-min aromatherapy massage. The next morning we have a lovely breakfast at the 40/F lounge again. Despite a bit of typhoon, the meal was a pleasant and refreshing one. If you visit Shenzhen for business and/or leisure I highly recommend you staying at Marco Polo Shenzhen. It locates in the heart of the Futian District, the city’s Central Business District. You can easily visit the shopping mall Coco Park in walking distance. It is a true luxury hotel offering all-rounded services. I enjoyed my stay and I’m sure you will as well.

I recently got back from a 5 night stay at the Marco Polo Shenzhen (late May to 1st week of June 2017) This is without a doubt a 5-star hotel. Very nice decor, rooms are clean and big with lots of amenities. The staff is very friendly and professional. Although, a few who I interacted with did not speak fluent English. But, that really wasn't a huge deal. I would say this hotel has a very business hotel like vibe. But, it does feel big and grand. Eating in the hotel however is quite expensive. I decided one night to eat the hotel buffet and the selection is quite small and you're paying a hefty premium price of roughly $45 USD for 1 person. Unless there is a major downpour, I don't really recommend eating here. The food wasn't that great to be honest. There are cheaper options in the area. The Coco Park Mall is within a short walking distance of the hotel and there are many dining options there. There also several bars and restaurants around Fuhua 1st road. There is also a McDonalds and A restaurant called "Kung Fu" restaurant right next door. I arrived in Shenzhen via boat from Macau. It's a roughly 35 minute boat ride from Macau. Keep in mind, this is Mainland China, so you will absolutely need a Chinese visa before entering Shenzhen. Immigration at the Ferry will be checking your passports. Make sure when you arrive at the Ferry port to take a legitimate taxi with a meter. Do not accept rides from strangers who approach you at the port. There are quite a few shady "taxi" drivers around begging you to take their rides. There is a taxi stand in the garage level of the Ferry port and many taxis will come. It's no more than $8 USD to get to the hotel from the Ferry port. It's a roughly 30 minute ride to get to and from the Ferry Port. Very easy access to get around town. At the Coco Park Mall, there is an MRT station on the bottom level. That will take you to pretty much all the key areas in Shenzhen. I highly recommend visiting Window of the World if you're only staying for a few days. It's a pretty big attraction there that has miniatures of many world landmarks and monuments. The Marco Polo concierge will be more than happy to provide you a map to help get around town. One important thing to keep in mind when staying at this hotel. If you're going to be using the In-House Wi-Fi and would like to check your Gmail, Social media accounts or YouTube, you are out of luck. China blocks all of those sites unfortunately. So if you really need access to them, I highly recommend purchasing a VPN. Cost per night: Expect to pay anywhere from $100 to 200 per night minimum. The Marco Polo Shenzhen was a good experience for my 1st time in South China. If I were to return to the region, I would consider another stay here.

The hotel is situated in a busy street, but the moment one is inside the hotel, it feels like home. Everyone is pleasant from the room cleaners, public area staffs to the restaurant to the chef. they exert the effort to assist. A+++ Language is not a problem. Food is perfecto. I am now missing my Cappuccino 😊 and missing my room. For the health conscious, you can head straight to the gym and work out. Pool is outdoor, great view of the shenzhen. Cant wait to come back. Keep it up!!!

Was on a two night business trip. The ballroom was very well equipped, the Meeting we had was very well supported by the hotel stuff. The rooms are nice, the wifi is working fast and stable. One point I got a little into trouble was the very little number of power plugs in the room. The breakfast was nice and you should find something for each taste. From time to time I had to wait a little long for getting a coffee but all the rest was fine. Only a fiew international tv Programms but anyhow I did not find the time for watching tv.

I stayed two nights at Marco Polo and also had working dinners on the premises of the hotel. Nice room, very good food and professional and very friendly staff. Excellent F&B manager. The only minus, or not great feature of the hotel is the swimming pool. It is OK for a swim, but not a very attractive place.

Truly a 5-star hotel with impeccable service! If provided the option, I highly recommend the Continental Club. The amenities provided were exceptional! The daytime snacks, the fantastic happy hour which included premium food options and drinks, and the breakfast options are amazing! The service staff was attentive and friendly- rare for Mainland China. The views from the 40th floor are fantastic. The room is well laid out, spacious, and even has a bathtub! MTR and numerous dining and shopping options within a 10-minute walk. Many nightclub options within two blocks. Will definitely stay here again!

Room options

Club Room

King 1 | Twin 2 | Sleeps 2

Deluxe Room

King 1 | Twin 2 | Sleeps 2

Deluxe Suite

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

90% of guests recommend this hotel

Total of 703 reviews