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Recent guest reviews

Nice and clean place. Need a mirror in the bedroom.

Room can be better . But over all pretty good. I would stay there again.

Overall, the facility was clean - nice bed, shower. I always prefer Hyatt if there is one nearby. However, the people in the reception lack local knowledge and how also lack the will to help people. For example, we landed up at 10 pm and wanted the shuttle to hong kong, and they didn't do any action related to this. They could have easily helped me. Then they misguided me on how to go to Hong Kong by train and I almost missed my flight. Breakfast is lousy and bad. They can improve breakfast by providing local offerings.

I have stayed at this hotel several times and appreciated their good location and high standard room, with reasonable breakfast. However, the Front Desk staffs were not very friendly, they seemed too proud to work for this hotel and always tried to make customers feel inferior. Whatever you asked, they would always say "NO" first and argued for long time before finally settled with you. I think they need better training on customers relations!

The staff was very helpful and very professional,helped me get a cab to the airport or I would have missed my flight. Would have been much better if the doorman spoke some English. Anyway the staff was great. Highly recommend this hotel.

Great location at mall with shopping and restaurants. Close to everything. Clean room and excellent buffet breakfast included. And no stupid “resort fees”

Good hotel and location. Subway station under the hotel and many restaurants and stores around it. Located only 2 stations from Louhu station and shopping. You can find better hotels for the price in SZ but overall it's a decent hotel.

I have returned to this hotel regularly, but the staff don't seem to care. They have no record or guest history, and said because the bookings were done through agents or online websites, so they don't keep records. Each time, the staff tried to upsell or quote extra charge if you requested for special bed types or even just for non-smoking room.

I booked this hotel at the last minute and happily surprised at how nice it was. The room was large and had a great view. The staff was excellent, very helpful. In particular the man at the entrance, who spoke no English was a great help with cabs and directions. The hotel has a small restaurant with a patio and very limited menu. The hotel is adjacent to Dongmen shopping and the subway. A great location. I would strongly recommend this hotel.

Location was perfect! It was brand new and clean. The front desk service was excellent. The breakfast could be better but it is already very good.

Brand new hotel, clean big rooms at a very reasonable rate. Location is right next to subway and giant cloth shopping area. 10 minutes from electronics district. Internet ok but not excellent. buffet surprisingly nice. Service good for china. I will be back

3018 Jianshe Road Shenzhen Guangdong

Hotel highlights

  • Walking distance to Dongmen Pedestrian Street
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • 24-hour fitness center

Located in Luohu within a short walk of Dongmen Pedestrian Street, Hyatt Place Shenzhen Dongmen is within 2 miles (3 km) of other popular sights such as Luohu Port. This 138-room, 4-star hotel welcomes guests with a restaurant, a 24-hour fitness center, and free in-room WiFi.


Dining

In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. You can get a quick energy boost at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10:00 AM.


Rooms

All 138 air-conditioned rooms feature refrigerators, free bottled water, and safes. Guests can expect TVs with satellite channels, along with free WiFi and wired Internet. Bathrooms have hair dryers and designer toiletries. Phones, ironing boards, and desks are other standard amenities.


Property features

At Hyatt Place Shenzhen Dongmen, guests have access to a 24-hour fitness center, free WiFi in public areas, and a business center. The front desk is staffed 24/7 to help with tours or tickets, luggage storage, and dry cleaning/laundry. Additional amenities include free newspapers, a terrace, and laundry facilities.

Room options

Specialty Room with 1 King Bed and Sofa Bed

1 King Bed | Sleeps 3

Suite with 1 King Bed no Sofa Bed

1 King Bed | Sleeps 3

Business Suite

1 King Bed | Sleeps 3

Room, 2 Twin Beds (Large Specialty, No Sofabed)

2 Twin Beds | Sleeps 2

Guest reviews for Hyatt Place Shenzhen Dongmen

Everyone (9) Couples (1) Business (1)
5
Everyone

By on Dec 11, 2019

5
Business Business

By on May 17, 2019

4
Everyone

Nice and clean place. Need a mirror in the bedroom.

By , from US on Apr 29, 2019

4
Everyone

Room can be better . But over all pretty good. I would stay there again.

By on Dec 9, 2018

4

clean hotel, lousy breakfast, not much facility

Business

Overall, the facility was clean - nice bed, shower. I always prefer Hyatt if there is one nearby. However, the people in the reception lack local knowledge and how also lack the will to help people. For example, we landed up at 10 pm and wanted the shuttle to hong kong, and they didn't do any action related to this. They could have easily helped me. Then they misguided me on how to go to Hong Kong by train and I almost missed my flight. Breakfast is lousy and bad. They can improve breakfast by providing local offerings.

By , from Berkeley on Mar 15, 2018

4

nice hotel in good location.

Everyone

I have stayed at this hotel several times and appreciated their good location and high standard room, with reasonable breakfast. However, the Front Desk staffs were not very friendly, they seemed too proud to work for this hotel and always tried to make customers feel inferior. Whatever you asked, they would always say "NO" first and argued for long time before finally settled with you. I think they need better training on customers relations!

By , from Bangkok on Mar 12, 2018

4
Everyone

The staff was very helpful and very professional,helped me get a cab to the airport or I would have missed my flight. Would have been much better if the doorman spoke some English. Anyway the staff was great. Highly recommend this hotel.

By , from New Jersey. on Dec 14, 2017

5

in the center of everything

Everyone

Great location at mall with shopping and restaurants. Close to everything. Clean room and excellent buffet breakfast included. And no stupid “resort fees”

By , from CA on Dec 1, 2017

4

decent hotel, good location

Everyone

Good hotel and location. Subway station under the hotel and many restaurants and stores around it. Located only 2 stations from Louhu station and shopping. You can find better hotels for the price in SZ but overall it's a decent hotel.

By , from CA USA on Aug 23, 2017

4

the hotel is getting tried already.

Everyone

I have returned to this hotel regularly, but the staff don't seem to care. They have no record or guest history, and said because the bookings were done through agents or online websites, so they don't keep records. Each time, the staff tried to upsell or quote extra charge if you requested for special bed types or even just for non-smoking room.

By , from Bangkok on Mar 20, 2017

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