Hotel Kapok Shenzhen Bay

4.5 star property

Choose dates to view prices

Photo gallery for Hotel Kapok Shenzhen Bay

Chinese cuisine
Exterior
Deluxe Sea View King Bed Room | View from room
Reception
Coffee shop

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
No. 3001 Binhai Avenue, Nanshan District, Shenzhen, Guangdong, 518054
  • Place, MixC Shopping Mall
    ‪3 min walk‬
  • Place, Shenzhen Bay
    ‪3 min walk‬
  • Place, Shenzhen Bay Sports Center
    ‪5 min walk‬
  • Airport, Shenzhen (SZX-Shenzhen Intl.)
    ‪17 min drive‬

Room options

Deluxe King Bed Wide View Room

  • Sleeps 2

Executive King Bed Wide View Room

  • Sleeps 2

Executive King Bed City View Room

  • Sleeps 2

Executive Twin Bed City View Room

  • Sleeps 2

Deluxe King Room

  • City view
  • 430 sq ft
  • Sleeps 3
  • 1 King Bed

Deluxe Suite

  • City view
  • 861 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Deluxe Twin Room

  • City view
  • 430 sq ft
  • Sleeps 2
  • 2 Twin Beds

Deluxe King Bed City View Room

  • Sleeps 2

Deluxe Twin Bed City View Room

  • Sleeps 2

Executive City View King Bed Room

  • City view
  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

Executive City View Twin Bed Room

  • City view
  • 431 sq ft
  • Sleeps 3
  • 2 Twin Beds

Deluxe Sea View King Bed Room

  • Sea view
  • 431 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Executive Suite King Bed Sea View Room

  • Sleeps 2

Superior Queen Room

  • Sleeps 2

Superior 2-bed Room

  • Sleeps 2

Presidential Suite Room

  • Sleeps 2

Deluxe King Bed Sea View Room

  • Sleeps 2

Deluxe King Bed Suite Sea View Room

  • Sleeps 2

Deluxe King Bed Suite City View Room

  • Sleeps 2

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About the neighborhood

Shenzhen

Located in Nanshan, Hotel Kapok Shenzhen Bay is within a 10-minute drive of popular attractions such as Window of the World and Shekou Ferry Terminal. This 242-room, 4.5-star hotel has private in-room hot tubs along with free in-room WiFi and free self parking.

What's nearby

  • MixC Shopping Mall - 3 min walk - 0.2 miles
  • Shenzhen Bay - 3 min walk - 0.2 miles
  • Shenzhen Bay Sports Center - 5 min walk - 0.3 miles
  • Coastal City - 14 min walk - 0.8 miles
  • Shenzhen Bay Port - 6 min drive - 1.3 miles

Getting around

  • Xili Railway Station - 6 min drive
  • Dengliang East Station - 18 min walk
  • Shenzhen Intl. Airport (SZX) - 37 min drive

Restaurants

  • ‪炳胜品味 - ‬9 min walk
  • ‪Ma’s Kitchen - ‬8 min walk
  • ‪至正潮菜 - ‬9 min walk
  • ‪老吉士 - ‬8 min walk
  • ‪Starbucks Reserve 星巴克臻选 - ‬9 min walk

About this property

Hotel Kapok Shenzhen Bay

At Hotel Kapok Shenzhen Bay, guests have access to a gym, free WiFi in public areas, and meeting rooms. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for CNY 300 per vehicle one way. The 24-hour front desk has staff standing by to help with luggage storage, tours or tickets, and securing valuables. Other amenities at this luxury hotel include conference space, a business center, and coffee/tea in a common area.
LCD TVs come with digital channels, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and free toiletries. Other standard amenities include private hot tubs, free minibar items, and sitting areas.
Recreational amenities at the hotel include a fitness center.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free offsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: CNY 228 for adults and CNY 114 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Xiao Nan Yanng

Things to do

  • Gym
  • Indoor pool (guest access)
  • Library

Family friendly

  • Access to nearby indoor pool
  • Grocery/convenience store
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • On the bay

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Free stocked minibar
  • Refrigerator
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 16

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 9 and up; guests must have received complete COVID-19 vaccination at least 3 days prior to check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Rollaway/extra beds are available for CNY 280 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately CNY 228 for adults and CNY 114 for children
  • Airport shuttle fee: CNY 300 per vehicle (one way)
  • Rollaway bed fee: CNY 280 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and window guards
  • Check-in: 2:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 16
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and window guards.
  • Cashless payment methods are available for all transactions.
  • At check-in, guests must provide a record of full COVID-19 vaccination.
  • The COVID-19 vaccination record requirement applies to all guests aged 9 and up; guests must have received complete COVID-19 vaccination at least 3 days prior to check-in.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Hotel Kapok Shenzhen Bay
Kapok Hotel Shenzhen Bay
Kapok Shenzhen Bay
Shenzhen Bay Hotel
Shenzhen Bay Kapok Hotel
Hotel Kapok Shenzhen Bay Hotel
Hotel Kapok Shenzhen Bay Shenzhen
Hotel Kapok Shenzhen Bay Hotel Shenzhen

Frequently asked questions

Is free cancellation available at Hotel Kapok Shenzhen Bay?

Hotel Kapok Shenzhen Bay offers free cancellation on certain room rates. For additional details, take a look at the cancellation policy on our site.

How much does it cost to stay at Hotel Kapok Shenzhen Bay?

As of Apr 16, 2026, prices found for a 1-night stay for 2 adults at Hotel Kapok Shenzhen Bay on May 10, 2026 start from $142, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to Hotel Kapok Shenzhen Bay?

This hotel is situated in Nanshan, just steps from MixC Shopping Mall and Shenzhen Bay Sports Center, and within a short walk of Shenzhen Bay. You'll also find Coastal City and Shenzhen Bay Park less than a mile away.

Does Hotel Kapok Shenzhen Bay include a casino at the property?

No, Hotel Kapok Shenzhen Bay doesn't have a casino.

Is there an indoor pool at Hotel Kapok Shenzhen Bay?

No, there is no indoor pool on site; however, each accommodation at this hotel features a private hot tub.

Does Hotel Kapok Shenzhen Bay feature a restaurant that includes a breakfast menu?

Yes, Hotel Kapok Shenzhen Bay serves buffet breakfast for a surcharge each morning at Xiao Nan Yanng.

Does Hotel Kapok Shenzhen Bay allow pets to stay free of charge?

No, pets and service animals aren't allowed at Hotel Kapok Shenzhen Bay.

What is the closest airport to Hotel Kapok Shenzhen Bay?

The closest major airport to Hotel Kapok Shenzhen Bay is Shenzhen Intl. Airport (SZX), which is 15.3 mi away (37 minutes by car). Another top airport is Hong Kong International Airport (HKG), which is located 20.6 mi away (39-minute drive).

Does Hotel Kapok Shenzhen Bay have a wedding venue?

There are wedding services available at Hotel Kapok Shenzhen Bay if that's in your vacation plans.

Hotel Kapok Shenzhen Bay Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 56 out of 113 reviews
Rating 8 - Good. 45 out of 113 reviews
Rating 6 - Okay. 6 out of 113 reviews
Rating 4 - Poor. 3 out of 113 reviews
Rating 2 - Terrible. 3 out of 113 reviews

9.0/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Lawrence, Las Vegas

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2025

8/10 Good

Redmund

Stayed 3 nights in Nov 2025

8/10 Good

Ramon

Stayed 2 nights in Nov 2025

10/10 Excellent

Chloe

Stayed 1 night in Oct 2025

10/10 Excellent

Philip

Stayed 1 night in Oct 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Ramon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Event and stay

Nice, clean hotel. Good value for money. Great shower! Only suggestion is the TV in the room should be bigger and have more English channels available. We held an event there and the big screen they have I. The ballroom is fantastic.
Stayed 2 nights in Oct 2024

6/10 Okay

Ling Hong

Business traveler
Liked: Staff & service
Not clean enough
Stayed 3 nights in Sep 2024

10/10 Excellent

KitPing Janet

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Marek

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

10/10 Excellent

Mark

It was very nice
Stayed 5 nights in Jun 2024

10/10 Excellent

Yao

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The environment and room itself are nice, clean and cozy, also the staffs are great I can tell two front desk staffs with the last names “Pan” and “Qin” are patient and helpful.
Stayed 3 nights in Jun 2024

10/10 Excellent

David

Stayed 3 nights in Nov 2023

8/10 Good

Philip

Stayed 1 night in Oct 2023

8/10 Good

Stephanie Lin Foon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Peter, Hong Kong

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, close to a new shopping mall and subway!
Stayed 1 night in Sep 2019

2/10 Terrible

Dora

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

Disappointed

The whole stay was ruined at the last moment during check out. Must say this is the worst experience that both my friends and I have experienced from all our previous hotel stays in different places. In general, the hotel itself is pretty good and location is good since our activities were in the nearby area SZ Bay Mixc and 后海 area. The whole impression was ruined by a check out staff at the counter and her name is Amy Peng. We have booked two rooms with four of us, upon room settlement, we asked Amy Peng to split the room bill, she didn't look very happy when we requested that as she was holding two room bills stapled together in a pile. Then we said we would also like to split each room's bill into half so each of us will pay our share by whatever means we want ( such as cash/credit card/wechat pay). We always do this when we travel together so it's easy to settle all charges clearly and quickly for us. Never thought that this is not welcomed by the check out staff. Upon our second polite request, Amy Peng didn't look happy at all and had her black face all that time. My friend asked if theres any problem, she didnt respond and continue to have her black face. My friend got annoyed and asked her why she has that kind of attitude. She responded right away with a defying voice saying there's nothing wrong with her and asked if we had any problem. We were totally taken by her rude behaviour. Am surprised there are people like that working in the service industry...
Stayed 1 night in Sep 2019

10/10 Excellent

Wendy, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice service
Stayed 1 night in Nov 2018

8/10 Good

Almeida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Average

Rooms sizes was not what I expected!
Stayed 1 night in Dec 2017

8/10 Good

Stephenie , HK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Walking distance from stadium

Booked it because of a concert at Shenzhen stadium. It's 5-10 min walking distance which is a perfect location for a stay if a concert ends late. The nearby area is under development, thus you will need to walk all the way back to the central area for food, shopping and etc. Weird structure for the toilet though, it's separated from the bath area.

4/10 Poor

Chun Hang

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
staff was not helpful. Room structure is just crazy. toilet is separated with no ventilation. you have to wash your hand in the next door which you have to walk across the bed to the next door to wash your hand. the door should be very dirty. I stayed 2 night. seems the bed cover is not washed/ changed after the first night. it was a FIVE STAR HOTEL. the staff come into your room even you have lock the door from inside. No Privacy, No hygiene, with silly floor plan. not good location. only good thing is the view is fine. I can receive the phone signal from Hong Kong. Not worth the price. I should book Marriott hotel. One important issue about the Hotels.com App is the location shown on the map is very very wrong. wrong location mislead customers to choose hotel. Should be fixed ASAP.

8/10 Good

sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great room location is bad

good hotel and the room was very modern and clean and comfortable. location is bad. it's not close to anything. you need to take a cab to go anywhere or eat anything. the staff was nice but they don't speak english.

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice hotel and on the bay

I had a wonderful stay at the hotel! I have recommended to people I know already and if I am ever in Shenzhen I would stay there again! I had a wonderful spacious room on the 11 floor overlooking the bay and the sports center. The staff were very friendly and very helpful! I loved it!

10/10 Excellent

Jav, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good place next to ICC

if you have an event close to the ICC is great the hotel is good but the only problem is lack of english speakers