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Recent guest reviews

The rooms were spacious and comfortable. Staff was extremely friendly and most were fluent in English.

Beautiful room, great maintenance, friendly service people

Friendly staff but not enough stall at counter had to wait for a long time

Location is good. Just 5 min walk to the University Station. 35 min to the HK airport if there is no traffic.Room is little bit small and bed is too narrow. But it's common in Hong Kong. We were asked to get off the shuttle bus since we did not reserve seats in advance. We called the operation for the Shuttle Bus schedule that morning, but the operation did not remind us that we need to reserve the seat in advance. And we didn't need to reserve the seat for Shuttle Bus when we stayed in HK Marriott hotel before. Quiet environments surround. No shopping mall and restaurants nearby. Overall the Hyatt Regency Hong Kong is okay to stay.

Good staff, nice view and near MTR station, easy to access everywhere you need

Excellent service from front desk staff. The furniture and carpet in the room is worn out. Airconditioner was freezing even when I set it to 28c heating. Requested newspaper was not delivered to my room. The free shuttle bus to Tsim Sha Tsui was useful.

Great stay! Great breakfast! Great room view! Great service! Great room space!

Fantastic staff and nice location away from central Hong Kong. Close to all amenities.

This hotel is actually a tourist training school for the adjacent university. However, the hotel has 5 star amenities and facilities. It has a decent size gym, a pool, a spa, sauna and steam bath in the locker rooms. For a hotel with similar facilities will cost at least $100 more per night in downtown. If you do not mind the remote location, this hotel is a bargain. This hotel has some deficiencies. The maintenance of the hotel shows the sign of wear and lack of experience due to be a training facility. The hotel is a very popular spot for wedding ceremony. I saw five weddings in 3 days. Due to the heavy usage, the carpet in the rooms, I saw half a dozen rooms, are dirty. Some deep cleaning is required. I also have a couple incidents with the front desk. I stayed at this hotel twice, first 2 days, a day away and stayed for another 4 days. In my first stay, I got a room at the low level filled with the kitchen grease smell. I changed to another room which smells musty and without a bathtub as I requested. After the first stay, I paid full at the front desk for my 2nd stay that I will get a room with the king bed and a bath tub. When I came back and checked, the front desk reconfirmed my request. When I got to the room, the room has twin beds instead. I requested to change the room but she could only get me a room without bath because other rooms had already been checked in. I felt my request was either being ignored or lost in translation.

We had a pleasant stay at the Hyatt Regency. Hotel is clean, modern and has many nice amenities. Location near MTR station is convenient for travelers. Staff services are friendly and helpful. Food choices plenty and wonderful. Overall highly recommendable.

Traveling on business. It was a great hotel to rest after a long flight. It was exacted what I needed.

This hotel is awesome. It has good view of the sea. It is very clean. The location is perfect, very convenient to take subway. If you have a meeting at CUHK, it will definitely be your best choice.

We stayed there to be close to your son who was on foreign exchange at the Chinese University of Hong Kong. In the New Territories, it is removed from the hustle and bustle of Central Hong Kong. The view from our 5th floor room was phenomenal (mountain range in the distance), and our private corner balcony was easily as large as our room (NOTE: The 5th floor is the only floor with balconies). The room was large compared to hotel rooms in Central Hong Kong, and had a sitting area at the end of the bed, as well as fridge and water boiler, which came in handy for instant oatmeal breakfast in the room. It is conveniently located next to the University MTR stop where, with a few transfers, you can get just about anywhere in Hong Kong or just take a 2-stop trip to the upscale mall at Sha Tin for dining, shopping, and/or inexpensive bus transportation to the airport. The only glitch we encountered involved the electricity. In order to activate the electricity in the room, you stick your room card in a slot by the door. The first two nights we stayed there, we were unable to figure out how to turn off the lights without removing the room key from the slot by the door. Without electricity, the A/C and electrical outlets also were non-functional while the lights were off (no charging electronics overnight). Calling the front desk did not "shed any light" on the problem, and we declined the offer to have an engineer come to the room to investigate because we were already in bed. Mysteriously, on the 3rd night, the switch by the bed to extinguish the lights was working, and we were able to leave the A/C and electricity on while sleeping for the rest of our stay. Bottom Line: Highly recommended! This is where I'll be if I ever come back to HK!

Hotel provides shuttle bus service but it is not known to us until we about to check out. Our flight was early but the earliest shuttle bus was 9:30am, not good for us.

Excellent hotel located in the new territories. Hotel offers the river view with close proximity to MTR station. Great staff and wonderful restaurants.

I live in Hong Kong but wanted to get away for a night. This hotel is out in Sha Tin, still conveniently located at an MTR stop but far enough out to not feel like you are trapped in the congestion of the city. They gave me a free upgrade when I checked in, and the room was beautiful. I have stayed here multiple times and this hotel is always clean and always goes above and beyond to make you feel pampered and taken care of. The pool and gym facilities keep me coming back. I do wish breakfast was included, but don't really mind paying for the breakfast buffet because it is so good. I will definitely be returning!

Quite location, good value, but offers no free wi-fi.

This is one of the better kept secret in HK if you don't have to stay close to the busy areas in Hong Kong or Kowloon. Marvelous hotel and wonderful harbor view, great dinning experience and closeness to Sha Tin shopping plaza make this trip a memorable experience. I will be back.

18 Chak Cheung Street, Sha Tin Sha Tin

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Spa
  • Outdoor pool

Located within a mile (2 km) of Chinese University of Hong Kong, Hyatt Regency Hong Kong, Sha Tin is within 3 miles (5 km) of Sha Tin Race Course. This 562-room, 4.5-star hotel has a full-service spa along with an outdoor pool and a 24-hour fitness center.


Dining

Enjoy dining at the hotel's 2 onsite restaurants: Cafe offers relaxing garden views; Sha Tin 18 specializes in Chinese cuisine. Order from 24-hour room service to satisfy your hunger without leaving your room, get a quick pick-me-up at the coffee shop/café, and mingle with other guests at the free daily manager's reception. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10 AM.


Rooms

All 562 air-conditioned rooms provide minibars, coffee makers, and free newspapers. TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Free bottled water, safes, and phones are also available.


Property features

Hyatt Regency Hong Kong, Sha Tin features a full-service spa, an outdoor pool, and a children's pool. If you drive, self parking is HKD 216.00 per night, and there's also limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this luxury hotel include a 24-hour fitness center, a spa tub, and a sauna.

Room options

Room, 2 Twin Beds

2 Twin Beds | Sleeps 3

Executive Room, 1 Bedroom, Harbor View

1 King Bed | Sleeps 3

Deluxe Room, 1 King Bed

1 King Bed | Sleeps 3

Executive Room, 1 Bedroom

1 King Bed | Sleeps 3

Guest reviews for Hyatt Regency Hong Kong, Sha Tin

Everyone (10) Couples (3) Business (3) Family (4) Other (5)
5
Family with small children Family

The rooms were spacious and comfortable. Staff was extremely friendly and most were fluent in English.

By on Dec 22, 2019

Review comment responded on Jan 9, 2020

Dear Puih2002, Thanks for the great review sharing your experience. It is our pleasure to receive your kind appreciation of our staff service. Looking forward to welcoming you again soon! Best regards, Wilson Lee General Manager

5
Partner Couples

Beautiful room, great maintenance, friendly service people

By on Sep 10, 2019

5
Everyone

By on Jun 11, 2019

Review comment responded on Jun 11, 2019

Dear Valued Guest, Thanks for the great review sharing your experience. Looking forward to welcoming you again soon! Best regards, Wilson Lee General Manager

5
Everyone

By on Mar 9, 2019

Review comment responded on Apr 3, 2019

Dear Valued Guest, Thanks for the great review sharing your experience. Looking forward to welcoming you again soon! Best regards, Wilson Lee General Manager

5
Everyone

Friendly staff but not enough stall at counter had to wait for a long time

By , from Ca usa on Nov 12, 2018

Review comment responded on Dec 6, 2018

Dear Valued Guest, Thanks for the great review sharing your experience. Looking forward to welcoming you again soon! Best regards, Wilson Lee General Manager

3
Everyone

Location is good. Just 5 min walk to the University Station. 35 min to the HK airport if there is no traffic.Room is little bit small and bed is too narrow. But it's common in Hong Kong. We were asked to get off the shuttle bus since we did not reserve seats in advance. We called the operation for the Shuttle Bus schedule that morning, but the operation did not remind us that we need to reserve the seat in advance. And we didn't need to reserve the seat for Shuttle Bus when we stayed in HK Marriott hotel before. Quiet environments surround. No shopping mall and restaurants nearby. Overall the Hyatt Regency Hong Kong is okay to stay.

By on Jul 21, 2018

Review comment responded on Jul 27, 2018

Dear Valued Guest, Thanks for the review. As much as we strive to deliver the best services to our guests, I’m sorry to hear that your stay experience was not as expected. Rest assured that your comment regarding staff service will be shared with the team for review and improvement. On your next visit, please contact our Concierge team for more information and recommendations on restaurants nearby our hotel, they would be happy to offer assistance. We hope you will allow us the opportunity to regain your trust and welcome you back in the near future. Best regards, Wilson Lee General Manager

5
Everyone

Good staff, nice view and near MTR station, easy to access everywhere you need

By , from Hong Kong on Apr 21, 2018

Review comment responded on May 11, 2018

Dear Valued Guest, Thanks for the review. Looking forward to welcoming you again soon! Best regards, Wilson Lee General Manager

5
Everyone

Excellent service from front desk staff. The furniture and carpet in the room is worn out. Airconditioner was freezing even when I set it to 28c heating. Requested newspaper was not delivered to my room. The free shuttle bus to Tsim Sha Tsui was useful.

By , from Perth, Western Australia on Jan 13, 2018

Review comment responded on Jan 24, 2018

Dear Valued Guest, Thanks for the review. Looking forward to welcoming you again soon! Best regards, Wilson Lee General Manager

5
Everyone

Great stay! Great breakfast! Great room view! Great service! Great room space!

By on Jul 21, 2017

5

great and quiet location

Everyone

Fantastic staff and nice location away from central Hong Kong. Close to all amenities.

By on May 28, 2017

Hyatt Regency Hong Kong, Sha Tin

18 Chak Cheung Street, Sha Tin, Sha Tin,
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