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Recent guest reviews

Hotel is average. Inside rooms look dated and old.

Nice hotel, large open spaces, modern with some older elements of style.

Nice hotel to stay at. Breakfast is pretty good with a wide selection of food. But it is a bit far from city center. Reachable by bus or taxi.

I do not recommend this hotel. We had a dreadful experience with management. They were rude via email. I booked online through a travel website, which they did not seem to like. My plans and flight changed and I requested to move 3 nights from a very busy time for them, to a less booked time, and they refused. I asked to use the 3 nights to book 1 night and they refused. I told them I would stay and insisted that the room stay booked so they would not rebook it to their economic gain from their rudeness. The hotel was inconveniently far south of town, and only convenient for the football stadium. The restaurant had a limited menu, but breakfast buffet was very good. The rest of the staff and concierge were friendly and helpful. Check-in took more than an hour, with large groups of people waiting that arrived after me.

Very helpful and friendly staff. Rooms kept clean. Beautiful lobby.

Great weekend, good hotel, good food. Hotel well located, and it's as beautiful as it looks in the pictures.

The receptionists don't smile. Very stingy in giving out city map. Cannot tell you the exact answer you asked. Just try to sell you the tour packages.

Beautiful, comfy, elegant. Help desk for excursions and tourist info - most of what you need is right there.

It's a quiet area, take a room facing the street - there is no traffic or noise day or night. In the rooms facing the inside you may hear lobby noise. As for neighbor or hallway noise, it is pretty standard more or less world wide. The rooms are very clean, good shower, good wifi. If you drive, park on the streets just a few steps away. You don't have to drive around town, you just walk. A taxi stand is right at the entrance and it's 6-8 euro to Ave Constitucion (main drag) with the history, myriad of cafes and restaurants, and two or three money exchange places open 7 d/w from early morning to late at night. Also, there is bus #3 for 1 euro to the centro but I never used it. I never used a restaurant or bar at the hotel. The front desk may be slow because it's a big hotel, people a coming and going but front desk service is efficient. There is a tourist desk where you can and should buy a ticket for a flamenco show - it's a must. There are several big and nice parks in Sevilla, especially Maria Luisa across from Plaza de Espana. Relax and enjoy.

It was a wonderful experience. Everyone was nice, helpful, and accommodating. The only drawback is that we come from a warm climate and it was freezing. There was no way to regulate the temperature in the rooms. The tiny refrigerators never got cold. The room was very spacious and the bathroom was more than adequate. I wish there was more storage for long-term stays. Like to keep food or a microwave or an I -room coffee pot. On the other hand, the provided amenities were great! I was in town for a conference and was able to use the elite room for a meeting. It also wasn’t bad that there was coffee and pastries on hand. Would definitely stay there again and definitely reccommend the hotel.

Impressive lobby, helpful receptionists and concierge, safe and quiet.

Excelente 18 nights stay. Missing an indoor swimming pool. Only poor review, safety outside the hotel area. Booked a premium room, large one and free access to vip room.

Outside city center but good busconnections to bring you there in 15 minutes. Taxi's are cheap anyway (8 € from bus station to hotel). Dip in the pool after a hot day in downtown Seville. We got an upgrade to a business suite so: excellent value for money. Bars in the neighbourhood. Dining done downtown. All very pleasant and convenient.

It was a big hotel and centrally located. Staff was very accommodating. Only thing was view was not good but did have terraces.

View was not good but worth it. The view was of what looked like a cheasy motel and construction was going on outside of our terrace. But otherwise a nice hotel.

this hotel was amazing... staff was amazing and we paid for a upgrade on a more spacious room which was not that much more and we got a 4 star breakfast buffet every morning and stay at the elite lounge which helped out with the free computer use. the only down side was we needed to call to get fresh towels, which wasent a biggie. and twice the room key dint work, which was fixed right away. overall i would go back amazing hotel.

I had a great experience in Seville and this hotel made my stay wonderful! The rooms were very clean, the staff was friendly and it was pretty close to the city center and a good distance from the airport as well! There are a bunch of nice restaurants and bars at the hotel as well if you dont feel like going into the city center. Overall, very pleased.

great hotel. beautiful lobby and rooms with nice amenites. Street parking easily available.

Avenida de la Palmera s/n Seville Seville

Hotel highlights

  • Walking distance to Benito Villamarin Stadium
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool

Located in Bellavista-La Palmera within a short walk of Benito Villamarin Stadium, Hotel Silken Al Andalus Palace is within 2 miles (3 km) of other popular sights such as Maria Luisa Park. This 623-room, 4-star hotel has an outdoor pool along with free in-room WiFi and a health club.


Dining

In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 7:00 AM to 11:00 AM.


Rooms

All 623 air-conditioned rooms feature minibars, safes, and phones. Guests can expect to find free WiFi and satellite TV. Bathrooms offer hair dryers, free toiletries, and bidets. Desks are also included.


Property features

Hotel Silken Al Andalus Palace features an outdoor pool, a children's pool, and a health club. Self parking is offered for EUR 15 per day. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this family-friendly hotel include a sauna, free WiFi in public areas, and conference space.

Room options

Club Room, Terrace

2 Twin Beds | Sleeps 2

Family Room 4 people

2 Twin Beds | 1 Double Sofa Bed | Sleeps 4

Junior Room

2 Double Beds | Sleeps 2

Superior Room

2 Twin Beds | Sleeps 2

Guest reviews for Hotel Silken Al Andalus Palace

Everyone (13) Couples (1) Family (6) Other (2)
4
Families

Hotel is average. Inside rooms look dated and old.

By on Jun 30, 2019

Review comment responded on Jul 1, 2019

Dear Customer, Thank you for choosing us on your recent stay at Seville. We sincerely regret not having met your expectations during your stay. We will send your suggestions to our team to try to improve as much as possible and we want you to know that we are currently in the process of improving our services, we hope you could give us the opportunity to show it to you on your next trip to Seville. Until then, receive our best regards. Sincerely, Mª Carmen Rodríguez A. Guest Relations Department

5
Everyone

By on Jun 9, 2019

Review comment responded on Jun 10, 2019

Dear Customer, We appreciate your rating and we hope you have enjoyed your stay at our Hotel. Sincerely Mª Carmen Rodríguez A. Guest Relations Department

4
Everyone

Nice hotel, large open spaces, modern with some older elements of style.

By , from Los Angeles on Nov 6, 2018

Review comment responded on Nov 9, 2018

Dear Customer, We are very happy that you have enjoyed the experience at Hotel Silken Al-Andalus Palace. We will be happy to welcome you again and try to exceed your expectations. Until then, receive a cordial greeting. Sincerely, Mª Carmen Rodríguez A. Guest Relations Department

5
Everyone

By on Oct 27, 2018

Review comment responded on Oct 29, 2018

Dear Customer, Thank you for choosing us on your recent stay at this beautiful city, Seville, and for sharing your opinion to other travelers. We appreciate your rating and we hope you have enjoyed your stay at our Hotel. We hope to welcome you again on your next trip to Seville and offer you the best of our services. Until then, receive our best regards. Sincerely Mª Carmen Rodríguez A. Guest Relations Department

4
Everyone

Nice hotel to stay at. Breakfast is pretty good with a wide selection of food. But it is a bit far from city center. Reachable by bus or taxi.

By on Apr 28, 2018

Review comment responded on Apr 30, 2018

Dear Customer, First of all, we want to thank you for choosing us on your stay at this beautiful city, Seville and for sharing your experience to other travelers. Due to your Hotel rating, we are glad to know that overall you have enjoyed your stay. We hope to welcome you soon, so we can offer you the best of our services and hospitality. Until then, receive our best regards. Sincerely Mª Carmen Rodríguez A. Guest Relations Department

1
Everyone

I do not recommend this hotel. We had a dreadful experience with management. They were rude via email. I booked online through a travel website, which they did not seem to like. My plans and flight changed and I requested to move 3 nights from a very busy time for them, to a less booked time, and they refused. I asked to use the 3 nights to book 1 night and they refused. I told them I would stay and insisted that the room stay booked so they would not rebook it to their economic gain from their rudeness. The hotel was inconveniently far south of town, and only convenient for the football stadium. The restaurant had a limited menu, but breakfast buffet was very good. The rest of the staff and concierge were friendly and helpful. Check-in took more than an hour, with large groups of people waiting that arrived after me.

By , from USA on Apr 24, 2018

Review comment responded on Apr 25, 2018

Dear Customer, We want to thank you for choosing us on your recent visit to Seville and for spending a few minutes to share your opinion. We sincerely regret not having met your expectations and we will share your comment to our team to try to improve as much as possible. For us it is very important to know the opinions of customers like you, only in this way we can work to improve and achieve the full satisfaction of our customers. We hope you can give us the chance to show it to you, until then, receive our best regards. Sincerely, Mª Carmen Rodríguez A. Guest Relations Department

4
Everyone

Very helpful and friendly staff. Rooms kept clean. Beautiful lobby.

By , from new york on Apr 9, 2018

Review comment responded on Apr 10, 2018

Dear Customer, On behalf of all of the Hotel Silken Al-Andalus Palace staff, we thank you for such an excellent opinion. We are happy to know that we have fulfilled your expectations and that you have felt so well taken care of. All the staff will be glad to welcome you again on your next trip to this beautiful city. Until then, receive our best regards. Sincerely Mª Carmen Rodríguez A. Guest Relations Department

5
Everyone

Great weekend, good hotel, good food. Hotel well located, and it's as beautiful as it looks in the pictures.

By , from Malaga, Spain on Mar 29, 2018

Review comment responded on Apr 5, 2018

Dear Customer, On behalf of all of the Hotel Silken Al-Andalus Palace staff, we thank you for such an excellent opinion. We are happy to know that we have fulfilled your expectations and that you have felt so well taken care of. All the staff will be glad to welcome you again on your next trip to this beautiful city. Until then, receive our best regards. Sincerely Mª Carmen Rodríguez A. Guest Relations Department

3
Everyone

The receptionists don't smile. Very stingy in giving out city map. Cannot tell you the exact answer you asked. Just try to sell you the tour packages.

By , from la on Mar 1, 2018

Review comment responded on Mar 6, 2018

Dear Customer, First of all, we want to thank you for choosing us on your stay at this beautiful city, Seville and for sharing your experience to other travelers. Due to your Hotel rating, we are sorry for not having achieved your full satisfaction. We hope you give us the chance to improve as much as much as possible, only in this way we can work to fulfill our guests expectations. Receive our best regards, Sincerely Mª Carmen Rodríguez A. Guest Relations Department

5

great hotel

Everyone

Beautiful, comfy, elegant. Help desk for excursions and tourist info - most of what you need is right there.

By , from new york on Nov 17, 2017

Review comment responded on Nov 19, 2017

Dear Customer, Thanks for your nice words and recommendations to other travelers, but above all, for choosing us on your stay at this beautiful city, Seville. We are proud to know that we have fulfilled your expectations and that we have given you a beautiful memory of your stay. We hope to welcome you back soon and show you our best services, until then, receive our best regards. Sincerely Mª Carmen Rodríguez A. Guest Relations Department

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