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A+ Views & Location! Dollywood, Hot Tub, Games, Resort Pool & Gym, Pet Friendly

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Property grounds
Dining
8 bedrooms, desk, iron/ironing board, free WiFi
Exterior
Game room

Reviews

9.6 out of 10
Exceptional

Entire cabin

8 bedrooms6 bathroomsSleeps 244650 sq ft

Popular amenities

  • Kitchen
  • Washer
  • Dryer
  • Pet friendly

Explore the area

View in a map
Sevierville, TN
  • Place, Next To Heaven
    ‪10 min drive‬
  • Place, Great Smoky Mountains National Park
    ‪11 min drive‬
  • Place, Metcalf Bottoms
    ‪11 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪48 min drive‬

Room options

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The Lodge at Camp Margaritaville

Pigeon Forge
  • Pool
  • Hot tub
  • Pet friendly
  • Waterslide
9.6 out of 10, Exceptional, 964 reviews
$141 nightly
The price is $158
May 10 - May 11
Total with taxes and fees
The Lodge at Camp Margaritaville

About the neighborhood

Sevierville

This cabin is located within a 15-minute drive of Next To Heaven and Metcalf Bottoms. The cabin includes a private hot tub, a kitchen, and a fireplace.
View more Cabin Rentals in SeviervilleOpens in a new window

What's nearby

  • Next To Heaven - 10 min drive - 4.6 miles
  • Walker Sisters Place - 11 min drive - 5.1 miles
  • Great Smoky Mountains National Park - 11 min drive - 5.3 miles
  • Metcalf Bottoms - 11 min drive - 5.7 miles
  • Waldens Creek - 13 min drive - 4.8 miles

Getting around

  • McGhee Tyson Airport (TYS) - 50 min drive

Restaurants

  • ‪Red Jasper Beer Garden - ‬17 min drive
  • ‪Pawpaw's Catfish Kitchen - ‬14 min drive
  • ‪Boss Hogg's BBQ - ‬21 min drive
  • ‪Peaceful Side Social - ‬20 min drive
  • ‪Jersey Hustle Pizzeria - ‬21 min drive

About this property

Entire place

You'll have the entire cabin to yourself and will only share it with other guests in your party.

A+ Views & Location! Dollywood, Hot Tub, Games, Resort Pool & Gym, Pet Friendly

This spacious 8 Bedroom 6 Bathroom cabin in Pigeon Forge is perfect for large groups, family reunions, business retreats, and multi‑family vacations. It sleeps up to 26 guests. Located in the highly regarded Preserve Resort with over 4,640ft under the roof guarantees plenty of space for everyone. It is close to the Parkway and offers quick access to many attractions like Dollywood, The island, The Ripken Experience, Gatlinburg, and top Smoky Mountain attractions. Guests love the awesome views, games room and relaxing hot tub. If you're searching for a large group cabin near the Parkway or a Smoky Mountain cabin close to Pigeon Forge and Gatlinburg attractions, this cabin checks every box.

Why Guests Love Mountain Pause Retreat:
✔ Panoramic Mountain views from all four decks
✔ Minutes to the heart of Pigeon Forge & Gatlinburg and all their attractions
✔ Spacious living areas with soaring windows
✔ Private hot tub overlooking the mountains
✔ Home theater with 100” screen & surround sound
✔ Full game room: pool table, air hockey, foosball, 60-game arcade
✔ Pet-friendly - up to 3 dogs (fees apply)
✔ No carpet. Hard floors throughout
✔ Resort amenities: pool, gym, sauna, steam room, pavilion
✔ Easy access on newly paved roads + large level parking area
✔ Perfect for family reunions, church retreats, corporate stays, sports teams & wedding groups

TOP ATTRACTIONS NEARBY FOR FAMILIES AND GROUPS
Pigeon Forge
• Dollywood – Rides, shows, festivals, and fun for all ages.
• The Island – Shops, restaurants, fountains, and the big observation wheel.
• WonderWorks – Indoor hands‑on exhibits perfect for kids and teens.
• Titanic Museum – Interactive, educational, and great for rainy days.
• Lumberjack Feud – Action‑packed show + adventure park.
• Dinner Shows – Hatfield & McCoy, Pirates Voyage, and more.
• The Ripken Experience Pigeon Forge. A premier youth baseball complex with
MLB‑style turf fields and a Smoky Mountain backdrop. Ideal for tournaments
and traveling families.

Gatlinburg
• Anakeesta – Treetop bridges, ziplining, dining, and mountain views.
• SkyPark & SkyBridge – Iconic suspension bridge with glass panels.
• Ripley’s Aquarium – One of the top aquariums in the U.S.
• Ober Mountain – Alpine slides, tubing, skiing, and scenic chairlift.
• Space Needle – 360° views + arcades and attractions.

Great Smoky Mountains National Park
• Cades Cove – Wildlife, historic cabins, and scenic drives.
• Clingmans Dome – Highest point in the Smokies with epic views.
• Waterfalls & Trails – Laurel Falls, Alum Cave, and more.

Cabin Features:
• Living Room: Fireplace, HD Smart TV, library & wall of Panoramic windows
• Kitchen: Fully stocked with stainless steel appliances & cookware
• Dining: Two large tables + counter seating
• Bedrooms: 8 private bedrooms (Kings & Queens), several suites, walk-in closets
• Entertainment: Theater room w/100" screen, game room, 12 Smart TVs
• Outdoor: 4 decks, rocking chairs, views from sunrise to sunset
• Hot Tub: Private deck with mountain scenery
• Laundry: Large-capacity washer/dryer
• Parking: Plenty of space for cars, vans & buses (no RVs)
• No Carpet throughout the cabin

Resort Amenities (A few steps away):
• Seasonal swimming pool with unforgettable views
• Large outdoor pavilion with fireplace
• Fitness center, sauna & steam room
• Chapel & indoor event space (available for separate rental)

Owner Operated — Stress-Free Experience
We personally own and manage this cabin (and 6 others). This means:
• Faster, clearer communication
• Better property knowledge
• Private, family-run hospitality
• No management company delays

Perfect for Large Groups. Ideal for:
• Family reunions
• Church retreats
• Corporate retreats
• Couples groups
• Holidays & celebrations
• Multi-family vacations

CHECK OUT OUR OTHER LUXURY CABINS AT THE LINKS BELOW
✔ Eagle Point Retreat 8/8 Sleeps 22
https://vrbo.com/949488
✔ Bear Paw Retreat 5/4 Sleeps 18
https://vrbo.com/1072588
✔ Smoky Mountain Lodge 9/6 Sleeps 30
https://vrbo.com/1331101
✔ Mountain View Dream 8/7 Sleeps 30
https://Vrbo.com/1499144
✔ Southern Hospitality 8/7 Sleeps 24
https://Vrbo.com/1722076
✔ King of the Mountain 8/6 Sleeps 26
https://Vrbo.com/1903044
✔ Woodhaven 4/3 Sleeps 14
https://Vrbo.com/1640259
✔ Hillside 5/3 Sleeps 12
https://Vrbo.com/2108079

Your Mountain Escape Awaits
Mountain Pause Retreat offers the perfect combination of space, luxury, comfort, and unbeatable location. Whether you're planning a family reunion, friends’ getaway, business retreat, or a peaceful escape, Mountain Pause Retreat offers everything you need for a memorable stay.

BOOK YOUR STAY TODAY – THE MOUNTAINS ARE CALLING!
The cabin is air-conditioned and features a kitchen, 6 bathrooms, and a balcony. There's space to spread out with 8 bedrooms and a dining area. Guests can enjoy a Smart TV and stay connected with free WiFi. Stretch out in the jetted tub. Other standard amenities include a private hot tub, a washer/dryer, and a fireplace. Bathrooms are shared.

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Wilderness at the Smokies – River Lodge Suites
Sevierville
  • Pool
  • Kids pool
  • Waterslide
  • Parking included
8.2 out of 10, Very Good, 176 reviews
$149 nightly
The price is $168
May 4 - May 5
Total with taxes and fees
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Property amenities

Ski

  • Close to skiing
  • Ski lift privileges
  • Snowboarding nearby

Pool/Spa

  • Communal pool
  • Hot tub
  • Private hot tub
  • Sauna

Internet

  • Available in the cabin: Free WiFi

Parking and transportation

  • Car required
  • RV/bus/truck parking on site

Kitchen

  • Blender
  • Coffee grinder
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Ice maker
  • Lobster/crab pot
  • Microwave
  • Mixer
  • Oven
  • Paper towels
  • Refrigerator
  • Rice cooker
  • Spices
  • Stovetop
  • Toaster
  • Water dispenser

Dining

  • Dining table

Bedrooms

  • 8 bedrooms
  • Bedsheets provided
  • Sofa bed

Bathroom

  • 6 shared bathrooms
  • Bathtub or shower
  • Jetted bathtub
  • Shower
  • Toilet paper
  • Towels provided

Living spaces

  • Dining table
  • Fireplace
  • Living room
  • Separate dining area

Entertainment

  • Books
  • Games
  • Smart TV
  • Video games
  • Video library

Outdoor areas

  • Balcony
  • Charcoal grill

Laundry

  • Laundry facilities
  • Washer/dryer

Work spaces

  • Desk

Comfort

  • Air conditioning
  • Heating

Pets

  • Pet friendly
  • Welcoming dogs only
  • 2 pets total

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Designated smoking areas

Services and conveniences

  • Iron/ironing board

Location highlights

  • In the mountains
  • Near a health/beauty spa
  • Near a hospital
  • Near a zoo
  • Near an outlet shopping mall

Things to do

  • Air hockey
  • Arcade/game room
  • Billiards/pool table
  • Foosball table
  • Golf
  • Gym
  • Optional golf privileges
  • Ski lift privileges
  • Snow sports gear
  • Tennis
  • Birdwatching nearby
  • Ecotours nearby
  • Fishing nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Horseback riding nearby
  • Hunting nearby
  • Kayaking nearby
  • Mountain biking nearby
  • Mountain climbing nearby
  • Rafting nearby
  • Rock climbing nearby
  • Sledding nearby
  • Swimming nearby
  • Theme park nearby
  • Water tubing nearby
  • Wildlife walks nearby
  • Winery tours nearby

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Fire extinguisher
  • Deadbolt lock

General

  • Property located in a resort
  • Unit size: 4,650 square feet
  • Water dispenser

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in available
Minimum check-in age: 25

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

You will receive an email from the host with check-in and check-out instructions
Information provided by the property may be translated using automated translation tools

Check-out instructions

The host requires you complete the following before checking out:
Load and start the dishwasher
Gather used towels
Remove personal items, remove leftover food and drinks, and take out the trash
Turn off the lights, lock the doors, and return the keys
Failure to complete these may result in a negative review from the host.

Rules

ABSOLUTELY 100% NO SMOKING IN the Cabin, only on decks or parking lot. Never flick butts over the rails. Heavy fines if smoke is detected inside cabin

Pets

  • This property welcomes pets
  • Dogs only
  • 2 total pets
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees
  • Note from host: First Dog $100, 2nd Dog $50 strict 2 Dogs max

Children and extra beds

  • Note from host: Please supervise Children on decks at all times

Events

No events allowed

Smoking

Smoking allowed: in designated areas

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Onsite parties or group events are strictly prohibited
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a first aid kit, and a deadbolt lock
This property is managed through our partner, Vrbo. You will receive an email from Vrbo with a link to a Vrbo account, where you can change or cancel your reservation
  • Check-in: 4:00 PM
  • Check-out: 10:00 AM
  • Minimum check-in age: 25
Driving? This property offers RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Onsite parties or group events are strictly prohibited.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and a deadbolt lock.

Additional information about polices, regulations, and more:

  • There are no elevators.

Frequently asked questions

What's there to do near this cabin?

This cabin is located in Sevierville, close to Waldens Creek, Great Smoky Mountains Heritage Center, and Smoky Mountain Alpine Coaster. You'll also find Next To Heaven and Metcalf Bottoms within a short drive.

Is parking available on site at A+ Views & Location! Dollywood, Hot Tub, Games, Resort Pool & Gym, Pet Friendly?

Yes, there is RV/bus/truck parking available.

Is this cabin next to a casino?

No, this cabin is not connected to a casino.

Is there an indoor pool at this cabin?

No, this cabin doesn't have an indoor pool; however, there is a hot tub.

Is A+ Views & Location! Dollywood, Hot Tub, Games, Resort Pool & Gym, Pet Friendly good for couples?

This historic cabin offers many amenities for couples, including a private hot tub and a fireplace in each cabin with some featuring a fireplace.

Are there hot tubs at A+ Views & Location! Dollywood, Hot Tub, Games, Resort Pool & Gym, Pet Friendly?

No, but all cabins at this cabin have jetted bathtubs.

Does this cabin provide breakfast?

No, this cabin doesn't offer breakfast.

Does this cabin allow pets to stay for free?

Although dogs can't stay for free, they are welcome at this cabin.

Are there connecting rooms at A+ Views & Location! Dollywood, Hot Tub, Games, Resort Pool & Gym, Pet Friendly?

No, this cabin doesn't feature connecting guestrooms.

How far is the airport from this cabin?

The closest major airport to this cabin is McGhee Tyson Airport (TYS), which is 29.9 mi away (50 minutes by car).

Are there rooms with balconies that I can book at A+ Views & Location! Dollywood, Hot Tub, Games, Resort Pool & Gym, Pet Friendly?

Yes, every cabin at A+ Views & Location! Dollywood, Hot Tub, Games, Resort Pool & Gym, Pet Friendly comes with a balcony and some offer mountain views.

A+ Views & Location! Dollywood, Hot Tub, Games, Resort Pool & Gym, Pet Friendly Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 232 out of 269 reviews
Rating 8 - Good. 26 out of 269 reviews
Rating 6 - Okay. 6 out of 269 reviews
Rating 4 - Poor. 3 out of 269 reviews
Rating 2 - Terrible. 2 out of 269 reviews

9.4/10

Cleanliness

Reviews

10/10 Excellent

Deanna W., Chadbourn, NC

Liked: Cleanliness
This home was extremely clean and way bigger than what it looks like in the listing. We had so much fun and plenty of room for our group.
Stayed 3 nights in Apr 2026

10/10 Excellent

Susan R.

Liked: Cleanliness
We had everything we needed and all was clean and ready for us. The only thing I want to note is that we had a 55 age group and some people had trouble accessing the beds because high off the floor.
Stayed 3 nights in Apr 2026

10/10 Excellent

Mamie H.

Liked: Cleanliness
Yes the kitchen was fully equipped
Stayed 7 nights in Apr 2026

10/10 Excellent

jerry h.

Liked: Cleanliness
Kitchen well stock with everything you need, beds are the best- very comfortable, game room was fun with pool table and arcade games and most of all - the views from three porches
Stayed 7 nights in Mar 2026

10/10 Excellent

Jennifer S.

Liked: Cleanliness
Had a great stay and excellent communication when we had questions
Stayed 6 nights in Mar 2026

10/10 Excellent

Harriette C., Jacksonville florida

Liked: Cleanliness
Amazing floor plan and room layout for big families or friends traveling together. Lots of privacy for everyone. Well stocked. Great game room with Pool, Air Hockey, Foosball and Video games. Great movie room. Pet friendly. We brought gates to block off 2 sets of stairs to keep dog in main area. Stairs are steep. Great views. Getting to the cabin was more challenging than we expected. Very steep winding mountain road. But fully paved. Once we got our bearings it was fine. Owners are absolutely incredible. Communication was outstanding from the moment we booked through our check out. They were nice, friendly, responsive to our needs. Very quick to respond. We had an amazing week with our family and highly recommend this cabin. 5 Stars for unit and owners. Only downside was steep road to the unit. But we are native Floridians so we are not accustomed to mountain roads.
Nice electric fireplace
Cotton candy sunset
Balcony for relaxing
We had a snow dey
Stayed 7 nights in Mar 2026

10/10 Excellent

sarabeth C.

Liked: Cleanliness
Cozy cabin perfect for a holiday gathering!
Stayed 2 nights in Dec 2025

8/10 Good

Tracy K.

Liked: Cleanliness
The views are unmatched, host very responsive.
Stayed 3 nights in Dec 2025

10/10 Excellent

Brandy W.

Liked: Cleanliness
My family and I had a wonderful early Christmas together here this past week! The cabin is very nice and comfy! (and was decorated for the upcoming holidays) The views are amazing! The kitchen is super well stocked with cooking appliances, dishes and silverware! All we needed was our food! The cabin Hosts were very helpful, accommodating, and friendly!! Also, check-in and out was a breeze!
Stayed 3 nights in Dec 2025

10/10 Excellent

Lindsay R.

Liked: Cleanliness
House was amazing and roomy enough for 4 set of families.
Stayed 5 nights in Nov 2025

8/10 Good

Claudia D.

Liked: Cleanliness
The cabin is overall cozy and nice, but it is an older cabin, the kitchen is outdated but functional. They had a lot of hosting dishes and small appliances which we appreciated. However the drive up this mountain is steep, I wouldn't recommend driving up on snowy months, however I can imagine the views would be beautiful. My one issue would be to check the safely of this cabin as it is not child friendly, the balcony on the third floor needs to be redone bc some of the post are rotted thru and it's very dangerous for little children. Also the spacing on the old style deck is too open for comfort. And with 4 levels and lots of stairs this type of cabin is better for teens/young adults. Host were very helpful.
Stayed 3 nights in Nov 2025

10/10 Excellent

amy s.

Liked: Cleanliness
Our family stays in Gatlinburg every fall, and this cabin had the best views we have ever seen! The fall colors were amazing. We had a 93 year old down to an 18 month old staying. The main floor bedroom was convenient for the 93 year old. The kitchen was well-stocked. The dining area had room for all of us to eat and play games. The family room had seating for 7. The upper level bedroom was amazing! The movie room is upstairs too. On the first lower level is the game room which was a lot of fun. There is a powder room as well as queen bedrooms that share a bath. The lowest level has four king bedrooms and each has a shared bath. The hot tub is also on this level. Parking was convenient and not difficult like so many places we have stayed. The roads up to the cabin are in very good shape and safe to drive as well.There was a winter storm warning our last night there, and the owners kept us up to date on road conditions. We appreciated their help! They were lovely to work with and very responsive. I would definitely stay here again. Thank you for sharing your beautiful cabin with us!
Stayed 4 nights in Nov 2025

10/10 Excellent

Janet G.

Liked: Cleanliness
Great cabin! Great location! Hosts were very welcoming and always available. Plenty of room for our group of 10. Views were amazing. Just a short walk across the street for a lovely fire in the shared pavilion. Definitely recommend!
Stayed 4 nights in Oct 2025

10/10 Excellent

Kristal C.

Liked: Cleanliness
Perfect cabin for our stay! We celebrated our parents 70th birthdays. Was perfect getaway to spend time with family. Lots of activities for when staying in and enough space for everyone to spread out.
Stayed 2 nights in Sep 2025

10/10 Excellent

Monica M.

Liked: Cleanliness
Overall my family and I enjoyed our stay. Location had a beautiful view and fully stocked with absolutely everything needed to ensure we were comfortable and equipped to host our family meals. It was in a very peaceful area away from the traffic noise and congestion. Waffle maker was broken but that was not a big deal for us. AC/Heating was working perfectly for those hot afternoons and cool evenings. Hosts were very kind and understanding when we arrived early and allowed us to check out a little later.
Stayed 3 nights in Sep 2025

10/10 Excellent

Tom S.

Liked: Cleanliness
This property was everything we hoped for and more. The communication process was flawless and spot on! A great property for a family/group stay. Oh, and I buried the lead- the panoramic scene of the Smokies is truly a Million Dollar View! Thankyou!
Stayed 6 nights in Sep 2025

10/10 Excellent

Angela R.

Liked: Cleanliness
Our family had an amazing stay! The views are truly breathtaking. We saw bears several times over the weekend! The nearby pool was lovely and was a great viewpoint as well. The game room was so fun and had enough activities that our whole family could be together. The hot tub was great, and the house was stocked with every utensil and gadget you might need. Plenty of space here for a huge family! The location is close enough to attractions but even just enjoying the movie room in the cabin is a great family event.
Stayed 3 nights in Aug 2025

10/10 Excellent

Krysten C.

Liked: Cleanliness
Check in and out process was seamless. Hosts were great and easy to communicate with. Location of the home in the complex was super convenient right across from the pool and gym. We were across from the bear den so saw the bears a lot. Overall Great vacation!
Stayed 7 nights in Jul 2025

10/10 Excellent

Debby A.

Liked: Cleanliness
Check-in was simple especially since the owners were great with communication. They promptly replied to text as needed. The kitchen was well stocked. Whatever you utensil we needed was there. Having the drawers and cabinets labeled was a great asset since there were several of doing dishes.
Stayed 4 nights in Aug 2025

10/10 Excellent

Tony V.

Liked: Cleanliness
Great property and even better views! We enjoyed our stay as a family of 16 people.
Stayed 4 nights in Jul 2025

10/10 Excellent

Nancy K.

Liked: Cleanliness

Family Vacation

What a great space for our family vacation! We had ages 8-73 with something for everyone. We had family game night, competitive games in the great game room, the kids loved the pool but most of all we enjoyed the beautiful views. We hiked the incredible mountains of the Smokies and fell in love with the scenery. I hope to come back for another family trip.Our hosts were available for anything we needed. Thank you!
Stayed 7 nights in Jun 2025

10/10 Excellent

Amber K.

Liked: Cleanliness

Amazing views 100%

This cabin was large enough to accommodate our family of 21 (8 were kids) and our 2 labs!There was never a dull moment with all the games, game room, pool and hot tub.We were there to get married in the outdoor shelter at the resort and it could not have been more beautiful! The hosts were always available with any questions we hadAnd yes, we saw bears!And only 20 minutes to a great swimming spot on the little river!
Stayed 7 nights in Jun 2025

2/10 Terrible

Heidi K., Cincinnati USA

Disliked: Cleanliness

Worst 24 hours of vacation EVER!

Cabin NOT cleaned upon arrival. Finally got in 2.5 hours AFTER check in. Beautiful view (the only positive)!Found out at one in the morning there were bed bugs!! And not just a few, one room was infested! Questions as to whether they knew and tried to treat, but missed a room? Had to repack 10 adults, 6 kids, a small dog, and all our stuff in the middle of the night, in the dark and rain. Find 4 hotel rooms, unpack; find a new place to stay the rest of the week, pack and unpack again; and spend a ton of time doing laundry to make sure we didn't bring any bugs home! First WHOLE day of vacation wasted and with lots of anxiety and stress. Still cleaning and having anxieties even though we've been home almost 2 weeks.Host became VERY difficult to have a conversation with after the first call about the dirty cabin, was very rude when we called at 0100 about bed bugs (she got to roll over and go back to sleep, we didn't), and was NOT helpful in finding a new place to stay.Kudos to my family for staying strong and to the rental agency that helped up find a new cabin last minute so our whole trip wasn't ruined!We do NOT recommend this cabin or host to anyone!
Stayed 7 nights in Jun 2025

4/10 Poor

Karl W.

Trash lock issues & unfairly fined

We typically avoid writing negative reviews but feel compelled to share our experience due to unfair treatment. Initially, our communication with the owners was smooth, and the photos seemed to depict the ideal mountain house for our multi-family trip, which included two dogs. Since the booking system didn’t allow us to add the dogs, we reached out to the owners to pay the fee directly, and they invoiced us.The house had a stunning view but was smaller and more awkwardly laid out than the photos suggested. It also needed a deep cleaning—kitchen cabinets had crumbs and grease, and the overall cleanliness was subpar. When departing, we followed all the guidelines, but the padlocks on the trash bins were corroded and wouldn’t close despite multiple attempts by five of us. We secured the bins as best we could, wrapping the chains and using the provided clamp.After returning home, we were informed of a 284 fine because a bear accessed the trash twice, even after a neighbor attempted to secure the bins. Despite explaining the padlock issue, the owners claimed they worked perfectly. Communication post-departure was unprofessional, with texts arriving as late as 1:30 am.We feel the fine is excessive and unwarranted, especially given our transparency and honest efforts. This experience has led us to escalate the matter with VRBO.
Stayed 6 nights in May 2025

10/10 Excellent

Leisha F.

Liked: Cleanliness

Amazing cabin, perfect for large groups!

We and our guests absolutely loved this cabin. It is thoughtfully arranged and was the perfect get away for our wedding week. The views were absolutely incredible, I could have sat on the deck forever! Carlos and Karolina were very friendly, helpful, and responsive. The mountain roads were super intimidating at first, but we all got used to it. It was a hair further from town then we had hoped, but well worth the drive and we would definitely stay again.
Stayed 4 nights in May 2025

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