Overall we had a nice stay at this property. The pros: the location was great, very close to pigeon forge/dollywood/Gatlinburg! The owners were very responsive and were able to accommodate an early checkin when we arrived before 4pm, and check in was very easy. The cons: the hot tub was completely empty when we arrived and unfortunately after some back and forth with the owner we learned it had a major leak and would not be working during our stay. I appreciate that they did give us a partial refund due to the inconvenience, but had it been checked prior to arrival a lot of the back and forth could have been prevented. The pool cues, ping pong balls and ping pong net were not in good shape and needed to be replaced. The jets in the tub upstairs were not working, the owner suggested we reset it but that required unscrewing a panel on the tub with a screwdriver and we didn’t want to mess with it. Again, overall a nice stay, but some minor improvements would make the property in better shape for families.