The front desk staff are exceptional. They are efficient, very friendly, and knowledgeable. The hotel condition doesn't do these staff justice. Staff fit for 5-star hotel, hotel itself is less than 2-star quality. Hotel's very old which's fine, but maintenance is horrible. We stayed in 3 different rooms while here (1st night we upgraded ourselves to executive for early checkin, 2nd was line-room, 3rd staff upgraded us to executive- we're scared to imagine what would have happened if we hadn't upgraded) and all three rooms were dirty. Upon checking in, we saw dried up noodle pieces on the counter in one of the rooms, got bitten by god-knows-what in the second room, and cigarette stench in third room ( I thought this was non-smoking hotel). Common factor in all three rooms were long strains of hair left here and there.Definitely wasn't clean.Their bathrobes have makeup stain on the collar lol. I don't think they washed it, they seemed to have just hung them up after previous guest used them. Amenity was horrendous as well.The Line-friends room was fine, but Executive room had amenities that literally had no scent and absolutely did nothing. We took a very long shower each time wondering whether we were being cleaned or not. Long time spent in shower was also highly due to lack of water. It was drizzle! You'll waste a lot of time in shower. Hotel's for sure cheap, and you usually get what you pay for, but in this case, you are paying much more than what you'll get.
Very nice hotel with friendly staff at the reception. Room is clean. Wall hangers should be add in bathroom though for towels for example... Overall we really did appreciate this hotel for its location and quality. Buffet breakfast is standard to good. Worth the price.
Located in Jung-gu within a short walk of Namsan Park, Sotetsu Hotels The Splaisir Seoul Myeong-Dong is within 2 miles (3 km) of other popular sights such as Gyeongbok Palace. This 4-star hotel has 428 guestrooms and offers conveniences like 2 restaurants, a full-service spa, and a 24-hour fitness center.
Enjoy dining at one of 2 onsite restaurants including Som.c, which specializes in Korean cuisine. Get a pick-me-up at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10 AM.
The 428 rooms have an array of amenities, including refrigerators, coffee makers, and free bottled water. Guests can expect free WiFi and flat-screen TVs with cable channels. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Laptop-compatible safes and phones are other standard amenities.
Guests staying at Sotetsu Hotels The Splaisir Seoul Myeong-Dong enjoy access to a full-service spa, a 24-hour fitness center, and free WiFi in public areas. Self parking is offered for KRW 10000 per night. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, luggage storage, and securing valuables. Other amenities at this spa hotel include 2 meeting rooms, a 24-hour business center, and laundry facilities.
The front desk staff are exceptional. They are efficient, very friendly, and knowledgeable. The hotel condition doesn't do these staff justice. Staff fit for 5-star hotel, hotel itself is less than 2-star quality. Hotel's very old which's fine, but maintenance is horrible. We stayed in 3 different rooms while here (1st night we upgraded ourselves to executive for early checkin, 2nd was line-room, 3rd staff upgraded us to executive- we're scared to imagine what would have happened if we hadn't upgraded) and all three rooms were dirty. Upon checking in, we saw dried up noodle pieces on the counter in one of the rooms, got bitten by god-knows-what in the second room, and cigarette stench in third room ( I thought this was non-smoking hotel). Common factor in all three rooms were long strains of hair left here and there.Definitely wasn't clean.Their bathrobes have makeup stain on the collar lol. I don't think they washed it, they seemed to have just hung them up after previous guest used them. Amenity was horrendous as well.The Line-friends room was fine, but Executive room had amenities that literally had no scent and absolutely did nothing. We took a very long shower each time wondering whether we were being cleaned or not. Long time spent in shower was also highly due to lack of water. It was drizzle! You'll waste a lot of time in shower. Hotel's for sure cheap, and you usually get what you pay for, but in this case, you are paying much more than what you'll get.
Very nice hotel with friendly staff at the reception. Room is clean. Wall hangers should be add in bathroom though for towels for example... Overall we really did appreciate this hotel for its location and quality. Buffet breakfast is standard to good. Worth the price.
Warm greetings from Sotetsu Hotels the Splaisir Seoul, Myeong-dong! From the bottom of our heart, thank you so much for taking your time to leave this valued feedback. I will definitely deliver your comment on wall hangers to the relevant department so that we could take a proper action for the guest's convenience. Again, thank you so much for your kind and thoughtful comment and we all hope to welcome you again in the near future. Sincerely, Sotetsu Hotels the Splaisir Seoul Myeong-dong
Dear Valued Guest, Thank you for your interest in our Hotel. We are always pleasure to hear your comments. Sincerely apologize for the uncomfortable and unpleasant experience that you had from our hotel. Our hotel is always pursuing the best service but we regret that couldn't fill up your expectaions and any inconvenience. Through this opportunity, all employees share customer complaints and we will provide our best high quality service to every each one of our guests. We can be provide the further development of our services from your reproach. Promise if you visit our hotel once again in short period, we promise to carry all improved service. If you have additional required or upon requests, please feel free to contact us at any time. Best regards, Sotetsu Hotels THE SPLAISIR Seoul Myeond-dong