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Lotte Hotel Seoul

5.0 out of 5.0

Recent guest reviews

Rooms are a little bit small for the price, no microwave and ref in the room. I like the fitness center. Indoor driving range was nice but was disappointed because they did not have clubs for lefties like me. No complaints about the staff they were all very courteous.

Great location, room was comfortable and generously sized for the area. There is an airport shuttle just outside the hotel.

The hotel is located at the center of Seoul, close to tourist's attractions and shopping area. Some, including myself, may say that the room needs to be updated. But the service is worth the 5 star rating. The dining experience was good as well.

You can't beat the location...close to markets, dining, shopping, subways and museums; not to mention the attached department store and subway access. The hotel staff was professional and friendly (I stayed for 6 nights). The room was clean and comfortable, but rather tiny; we stayed in a twin room on the 26th floor. I had access to the club level, which was a plus. The service and food was fine; I particularly liked the breakfast buffet. I liked it even more on the days that the omelet chef actually showed up. I didn't eat in the hotel restaurants but ordered room service a couple of times. The meals were quick, hot, and the service was good. As expected, it was expensive. I would stay at this hotel again but they could make a few minor adjustments to move their rating from 4 to 5 stars. Black out shades..the curtains didn't close enough to fully darken the room. Mirrors...the only mirrors were in the bathroom; the missed opportunity was inside the wardrobe doors. Sheer space; the space between the foot of the bed and the bathroom wall was very narrow. To Lotte's defense, this was my first time at a hotel in Seoul so perhaps that's the industry's standard. Finally, no turn down service, chocolate on my pillow, or card displaying the forecast. Perhaps that level of service is reserved for higher floors. However, there were elements that you'd expect at a 5 star: robes, slippers, controllable jazzy music pumped in, and excellent maid service.

Beautiful hotel, great location and plethora of things to do

Stayed here for anniversary, it's a well equipped modern hotel located in the heart of Seoul a few steps from the markets, palaces, and other attractions. The hotel is high quality in finish, staff, and quality. Lotte is a quality brand in East Asia and this hotel does not disappoint.

Overall excellent location with good service except for the pillows.

Very smooth check-in, quiet room, perfect location!!

very nice hotel ...the staff was really nice they try to do there best to make your stay comfort

Stayed for one night to celebrate anniversary with the wife. Room was the a deluxe in the main hotel. Temperature was too hot and the AC did not work properly. The furnishings were dated-- think Best Western feel with old cabinets. The bed was comfortable and the bathroom was clean with a nice shower and the 5 star sparkly look. The swimming pool was quite an awkward experience with an older gentleman wearing an Adidas tracksuit ordering my wife and I to put on a swimming hat and to take a shower. I believe that customer service could def be improved in this area. I felt that I was being observed and scrutinized the whole time at the pool which unfortunately is not acceptable to me. The sauna is not exactly geared towards Americans possibly due to some cultural differences concerning nudity. I left when I was told to remove all of my clothes by another older male in the sauna area. The hotel is not bad. It's just that I know there are better hotels in Seoul at this price point such as those located in the Samseong area. Sorry.

It had been a while since I was in Seoul. A friend of mine who had traveled there frequently suggested the Lotte Hotel for the best central location. All the different shopping venues are less than 15 minute subway ride from Lotte Hotel. I had met up with my wife in Tokyo and flown to Seoul for a few days for her birthday. It was a great pleasure to stay at this hotel. We had a room on the club floor and took advantage of the included breakfast and afternoon tea on a number of occasions. From the time we entered the hotel to when we left, the service was extraordinary. (We live in Hawaii, so know how good service can be at resort locations at for instance the Halekulani or St Regis). The front desk staff and especially the concierge staff were exceptional. One of the supervisors in particular who spoke English, Japanese and Korean was so helpful and attentive in recommending restaurants, places to go, providing directions on a daily basis, that we offered to help her anytime she visits Hawaii. We came to understand the Lotte commitment to great service while looking at the history of Lotte Hotels in the history room off the hotel lobby. I recommend this hotel to anyone visiting Seoul that appreciates great service.

I highly recommend the Lotte Seoul Hotel. The entire staff (front desk, housekeeping, bell hops/desk, and etc ) was awesome. Room was clean and neat. They all spoke English fluently which was a plus as my Korean wasn't up to par. The location is perfect and convenient to all tourist sights, shops, and eateries. Best part is that the hotel connects to the metro station line #2. They also have a shuttle bus to take you to Itaewon, Cheongdamdong, and COEX. Overall my stay was wonderful and will definitely stay with Lotte Hotels from now on.

My first impression of the hotel was very favorable it's a great location as others have reported for a relatively budget price and the hotel staff were for the most part exceptionally courteous and friendly. I was originally planning to change hotels after my first week in Seoul but I had such a busy schedule I extended my stay three times. The first time I extended my stay using the hotel's computer with no problems. The second time the hotel website said to contact the hotel directly to book a room and the price listed for my room was the same. But when I went to the front desk to extend my stay they quoted me a price which was 20 higher than advertised on their website. I explained that the hotel website showed a different price so the attendant asked me to show them, which I did using the hotel's computer. The person helping me said they would take care of it, which I understood to mean I would be charged the price advertised on the hotel's website, but then they proceeded to charge me the extra 20. When I pointed this out I was told that was the best price they can offer. When I reiterated that the hotel's own website was advertising a lower price, which was the regular rate, and not an internet special, which I had just showed them, the response I received was you are already staying in the lowest price room in this wing of the hotel, which of course had nothing to do with the fact that they were charging me 20 more than their own website advertised for the room. After I paid for my room, I received a message from the front desk saying I needed to move rooms. Apparently a large group had arrived and they wanted me to move to another wing. I told them I already paid for my room and refused to move as the whole reason I extended my stay was that I was just too busy to pack and move hotels. Eventually they conceded but this was just too much for me. Needless to say when I returned home my credit card company reversed the additional 20 that I was charged by the hotel, but I had to spend time sending them evidence to document the case which was a major waste of time and not what you want to have to do right after returning home from a trip. In summary, you will probably enjoy your stay at this hotel if you don't encounter the above issues, as otherwise my stay here would have been great, but I personally would not risk staying here again.

Great base hotel. Staff were wonderful. Easily accessible subway and stores. However, executive lounge needs better food selection and service. Bathroom needs improvement. When taking showers, water will collect outside which makes it uncomfortable. Nice to have separate door for toilet though. Overall, I enjoyed my stay.

love everything about it! convenient location, clean, nice, and friendly people! I would recommend this place to everyone traveling with kids and family. Eash duty free shop, which we all loved!

Great location with knowledgeable staff. The hotel is located in the middle of Seoul and is easily accessible to many great attractions. The fact that the Lotte shops are within the hotel made for an even better stay.

We were only staying one night in Seoul. This was the place to be. Anywhere we wanted to go was within walking distance.

We reserved a room with a King size bed and got a standard bed. When queried about this the staff said this was a King bed. I told them no way. Need to get bed size definition correct. Room was small. Staff was very friendly and helpful.

The locaion is very good. The Lotte Department Store is next to the hotel. I bought something from the department supermarket as it was very heavy. I asked them to deliver to my room. I could get them in a very short time. The hotel staff is very helpful, friendly and smart.

30, Eulji-ro, Jung-gu Seoul Seoul

Hotel highlights

  • Walking distance to Seoul City Hall and Lotte Department Store
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Myeongdong, Lotte Hotel Seoul is adjacent to Seoul City Hall and within a 5-minute walk of other popular sights like Lotte Department Store. This 5-star hotel has 1015 guestrooms and offers conveniences like 5 restaurants, a full-service spa, and an indoor pool. It's connected to a shopping center in central Seoul, and also a short walk from Deoksugung Palace and Sungnyemun Gate.


Dining

This hotel is home to 5 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. Buffet breakfast is offered for a fee each morning from 6 AM to 10 AM.


Rooms

A 55-inch flat-screen TV comes with satellite channels, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds sport premium bedding and pillow menus, and the bathroom offers a hair dryer and free toiletries. Other standard amenities include a refrigerator, a minibar, and a coffee maker.


Property features

Guests of Lotte Hotel Seoul enjoy a full-service spa, an indoor pool, and a health club. Onsite parking is available, both free self and paid valet parking (KRW 20000 per stay)—also useful is an airport shuttle at scheduled times for KRW 16000.00 per person one-way. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, dry cleaning/laundry, and concierge services. Other amenities at this luxury hotel include free WiFi in public areas, conference space, and a business center.

Room options

Premier Twin Room (Executive Tower)

Twin 2 | Sleeps 2

Superior Twin Room (Main Tower)

Twin 2 | Sleeps 2

Executive Premier Double Room (Executive Tower) - Le Salon Access

King 1 | Sleeps 2

Club Junior Suite (Main Tower)

King 1 | Sleeps 2

Guest reviews for Lotte Hotel Seoul

Everyone (11) Business (4) Couples (4) Family (7) Other (1) Friends (2)
4
Families

Rooms are a little bit small for the price, no microwave and ref in the room. I like the fitness center. Indoor driving range was nice but was disappointed because they did not have clubs for lefties like me. No complaints about the staff they were all very courteous.

By on Aug 16, 2019

Review comment responded on Aug 26, 2019

Dear Guest, Warm hearted greetings from Lotte Hotel Seoul!! First of all, I am grateful for your stay at our Lotte Hotel Seoul and would like to thank you for taking your time to share your review. I would also like to apologize for not having met your expectations during your stay. Your comments have been shared with all the departments in charge in order to be taken into full consideration and we will strive to our best to make your next stay much more satisfactory by providing the most comfortable and exceptional services. Lastly, once again thank you very much for staying at our Lotte Hotel Seoul and I will be more than happy to see you again soon in the near future. Sincerely yours, Jason S. CHO General Manager Lotte Hotel Seoul

5
Everyone

Great location, room was comfortable and generously sized for the area. There is an airport shuttle just outside the hotel.

By on Oct 23, 2018

3
Everyone

By on Oct 14, 2018

4

good location and professional staff

Everyone

The hotel is located at the center of Seoul, close to tourist's attractions and shopping area. Some, including myself, may say that the room needs to be updated. But the service is worth the 5 star rating. The dining experience was good as well.

By , from Seoul, Korea on Aug 10, 2018

4

excellent location.

Everyone

You can't beat the location...close to markets, dining, shopping, subways and museums; not to mention the attached department store and subway access. The hotel staff was professional and friendly (I stayed for 6 nights). The room was clean and comfortable, but rather tiny; we stayed in a twin room on the 26th floor. I had access to the club level, which was a plus. The service and food was fine; I particularly liked the breakfast buffet. I liked it even more on the days that the omelet chef actually showed up. I didn't eat in the hotel restaurants but ordered room service a couple of times. The meals were quick, hot, and the service was good. As expected, it was expensive. I would stay at this hotel again but they could make a few minor adjustments to move their rating from 4 to 5 stars. Black out shades..the curtains didn't close enough to fully darken the room. Mirrors...the only mirrors were in the bathroom; the missed opportunity was inside the wardrobe doors. Sheer space; the space between the foot of the bed and the bathroom wall was very narrow. To Lotte's defense, this was my first time at a hotel in Seoul so perhaps that's the industry's standard. Finally, no turn down service, chocolate on my pillow, or card displaying the forecast. Perhaps that level of service is reserved for higher floors. However, there were elements that you'd expect at a 5 star: robes, slippers, controllable jazzy music pumped in, and excellent maid service.

By , from Washington D.C. on Jul 10, 2018

4
Everyone

Beautiful hotel, great location and plethora of things to do

By on May 4, 2018

5

anniversary in the city

Everyone
Room interior Room interior Room interior

Stayed here for anniversary, it's a well equipped modern hotel located in the heart of Seoul a few steps from the markets, palaces, and other attractions. The hotel is high quality in finish, staff, and quality. Lotte is a quality brand in East Asia and this hotel does not disappoint.

By , from seoul on Nov 2, 2017

4

convenient location with excellent staff

Everyone

Overall excellent location with good service except for the pillows.

By , from Phils on Apr 17, 2017

5

awesome hotel in seoul !!

Everyone

Very smooth check-in, quiet room, perfect location!!

By on Feb 17, 2017

5

very nice hotel attached to lotte dept. store

Everyone

very nice hotel ...the staff was really nice they try to do there best to make your stay comfort

By on Aug 22, 2016

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.