Grand Hilton Seoul5.0 out of 5.0
Recent guest reviews
I stayed in this hotel about 6 month in the last two years for a project in Korea. Good points: • The team in the executive lounge is very good and helpful • The lounge itself is good, the atmosphere and snacks are something to look forward to after a long day at work • There is a shuttle bus to some in places you can use Bad points: • Air conditioning in the rooms does not work. I frequently woke up because it is too hot in the room. The Aircon can be set to 18 degrees but never goes below 23 • You cannot really open the windows. They do have a flyscreen but because you can only open them for about 10cm it does not help to get fresh air or making the room cold enough to sleep. You cannot open the windows if you are facing the freeway right in front of the hotel as it is too loud • The gym is very old and often overcrowded. You must sign in to use the cardio machines (even as a hotel guest!) and sometime even have to wait. They also close at 21:00h and only open at 06:30h. So much for a workout before going to the office • The team at the reception seems to be incapable of ordering a taxi. We once ordered a taxi an hour before we wanted to leave for the airport. No taxi when we came down • The hotel is in a very remote location about 10 min walking distance from the next subway station. Taking a taxi is also not a very good option due to the traffic jam. • Internet service is a pain. It is fairly slow but the worst thing is that you have to sign in multiple times per day. You wonder why the mail does not get sent only to notice that for the 5th time you have to give the system your name and room number (Internet is free for hhonors members..) • Breakfast is not included in the restaurant for diamonds, you must have it in the lounge. As this is not the case in many Hiltons outside of the US I always subtract one star for this.
I stayed in this Hilton property for 2 nights in early May. Arrived in the hotel at around 3pm and found a very long queue for the check-in. Actually, I find that the queue is always long throughout the day. Not sure if it is because I arrive on the Friday of the Golden Week. Anyway, it is good that a staff approached me and he let me know that I would skip the queue and go to the lounge at the top floor (11/F) to check-in because of my Diamond membership. Once arrived, I still need to wait for about 5 more minutes because there is only one staff handling reservation. No complaint at all as it is much better than to wait in the long queue in the lobby. The hotel (including the executive lounge) is classical but the room I stay, 1143, is modern. There is a comfortable King bed, an above-par Wi-Fi connectivity throughout the room, and a shower. Note that dental kit is not complimentary. My reservation includes breakfast at the lower lobby level and I believe I make a good choice because the variety of hot and cold dishes in the restaurant is much much much better than the complimentary breakfast provided in the executive lounge. Note here that there is no hotel Wi-Fi access inside the restaurant. There is also an evening cocktail provided in the lounge. There are lots of alcoholic options but the food (snack) is very average. The main complaint from my personal point of view is that the gym has limited opening hours from 6:30am to 9:00pm and there are some days every month (selected Tuesday/Thursday) that are closed! I think they do not consider those who travel here for business that may need to go to the gym very early in the morning or every late in the evening. Anyway, there are quite a number of caloric and weight equipment in the gym. Towel is provided. There is also a sauna service too. The hotel is located in a local neighborhood area and so many restaurants around the hotel are local and the language may be a problem. There is also a 7-11 convenience store within walking distance too. The hotel provides complimentary shuttle services to metro stations in Lines 3 and 4 in selected hours. Alternatively, you would walk to the nearest metro station (Hongje) within 15 minutes.
I have been stayed Hilton hotels in Korea and abroad but this Grand Hilton Seoul is the worst. Facilities are broken and poor. Services are bad. prices are unreasonable. Don't be disappointed! The hotel will show you the price you paid are not the worth you deserve.
Although people worry that this hotel is far, they offer a shuttle for pick up and drop off at two main locations throughout the day, it is an perfect spring time location with lots of hiking and views. The rooms are standard looking but with much higher quality beds and bathrooms. The internet is fast and easy to register
This is a very good hotel, but better suited for a business stay. It does have a free shuttle to the city, or you can walk for about 15 minutes to a metro station. We stayed on points and as a Diamond we got upgraded to an Executive room on the executive floor and a lounge access. The selection of food could use some improvement though. I'd say compared to other places we'd been to it was just OK. But it's pretty close to the city. So all things considered the price was right.
I stay at this hotel every time I am in Seoul. What I value most are is the staff, they are always friendly and very attentive. the concierge service is always very helpful with questions and recommendations on activities. They all speak very good english. I also like the location as it is a bit outside the city to get away from it but close enough to get back into it. There is a convenient shuttle bus that runs frequently. Already looking forward to coming back.
Their service wow me, Daniel go beyond his duty to try to make sure I got to hotel safely he arrange a Taxi to our family up at the airport to go directly to the hotel, and all front desk and concierge are very friendly and helpful, I will definitely will stay with Hilton again, their fitness room is big but I think it need to update the equipment it is kind of old. Thanks
I recently book Grand Hilton Seoul and it my first time to Seoul, so I ask the concierge to arrange a transportation from Airport to Hotel, and Daniel have contact me back for the price different between the Shuttle bus service and Taxi, and I take the taxi service which is a bit more expenses for it is more convenient, since this my first time in Seoul, Daniel arrange the Taxi Driver waiting for me in the airport with the sign up, I am really appreciate his effort and service, and all staff is very friend, I got late arrived to the hotel, the staff has pointed me the right direction to have late night Korean meal which is very good. Thank Grand Hilton
The place was beautiful and classy. All the staff members were very polite and very professional. The room i stayed in was elegant and it was cleaned on time. Could not ask for anything more. Thank you so much Grand Hilton Seoul! We will definitely come back.
Stayed there for 5 nights, from the arrival the experience wasn't the greatest. Doorman didn't help with our luggage and just looked at us coming out from the cab and opening the hotel room with our luggage by ourselves. The house-keeping cleaning quality was very unreliable, first 2 days only replaced half of the towers, removed the old ones, but didn't put the small tower back. And cleary some noises by 7~8AM from the Penthouse floor, we were at 12F, and there shouldn't be more guest room upstair, this noise kept wake me up every morning. Is quite annoying. I will not stay at this hotel again, overall experience was not the typical Hilton hotels that I am used to stay
Located in Seodaemun-gu, Grand Hilton Seoul is a short distance from popular attractions such as Yeonsei University and Hongik University. This 5-star hotel welcomes guests with 396 rooms and conveniences like a full-service spa, an indoor pool, and free self parking. It's in central Seoul and also close to Seoul City Hall.
Enjoy dining at Buffet Restaurant, one of 3 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 7 AM to 10 AM.
All of Grand Hilton Seoul's 396 recently renovated rooms provide balconies, refrigerators, and minibars. Guests can expect WiFi and 42-inch LED TVs with cable channels. Bathrooms offer hair dryers, designer toiletries, bathrobes, and slippers. Other standard amenities include electric kettles, free bottled water, and safes.
At Grand Hilton Seoul, guests enjoy a full-service spa, an indoor pool, and a children's pool. Onsite parking is available, both free self and paid valet parking (KRW 15000 per day)—also useful is an airport shuttle (available on request) for KRW 136500 per person one way. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a fitness center, a spa tub, and a sauna.
Reviews from Trip Advisor
73% of guests recommend this hotelTotal of 699 reviews