Grand Hilton Seoul5.0 out of 5.0
Recent guest reviews
The hotel room itself is spacious,clean and comfortable. There is a bathtub in the room, and kids and adults can both soak in the bathtub after a long day seeing Seoul's many sights. The buffet breakfast was quite good, but, do you know why I gave this hotel 5 stars? It is because you have to pay SGD24-25 for Wi-Fi, "even for 1 minute" as our local tour guide said. That is a full day's money gone. Overall OK , might come again .
Good points: Friendly staffs and even one of them helped us with our luggage Easy check-in and check-out We were not informed about the business lounge happy hour. We had to go wait in queue for Thai food for 3 hours. If we knew, that there is business lounge happy hour since we were at business floor, we wouldn't go that far to find foods.
this is an conventional hotel that you would recognize any where but around and underneath is another story . it is like everything is connected and you would never have to go outside . just amazing what people have built .
Impressive structure, hall is nice and the staff freindly and efficient as usually in Korea. Room was big and comfortable. Reason for my low score is mailny the breakfast. I understand that fresh fruit in Korea is expensive, but from a five star Hotel you expect surely more than some frozen fruit (watermelon, ramboutan, grapes). Nopineapple, no melons, no papaya, not even bananas that are very common everywhere! Bread selection was also rather simple. The changing room in the swimmingpool was way too cold. Once you are wet and change you risk to catch a cold. WiFi was not free, this is very uncommon nowadays especially for such an expensive hotel.
Spent two nights at the hotel recently. Was like a cultural shock, knowing that most Korean, especially in the hospitality line are normally very friendly and helpful. Have specified that we requested that we wanted a room with a double bed and a single bed for three persons. On checking in the night, was given a room with two twin beds: between the beds there was a sideboard where the telephone line and main switch control was fixed. A portable bed was dumped between the two twin beds, with the end of the bed partially blocking the narrow passage way. To reach the sideboard one will need to climb over one of the beds. Informed the counter staff what we wanted and was rudely told that was what our tour agent ordered. Requested to be given a room more appropriate to our need and was blatantly told there is none available even without checking. Contacted our tour leader and met with same rudeness. No choice but to contact our local tour leader and after much discussions, there was a room that suited our requirements available. And so we moved to the more appropriate room. Would not have written this comments except for the fact that such incidents happened with other hotel guests as well. Surely it is quite inconceivable that a hotel with five stars ratings is allowing such malpractices to take place as unabated. Will not comment on other issues highlighted by other Travellers. Just hope that the GM take notes and ensures that this issue/practise is permenantly NOT tolerated anymore as courtesy begets courtesy
I stayed here for 4 nights on business. It is very much a business hotel and not great for tourists because the location isn't ideal. I really liked the rain shower in the room and the room, overall, is a good size. But the hotel is a bit rundown, it feels like it's about 40 years old. The food in the restaurants is just average. And most annoying of all, they have a big lounge/bar area but it was empty every night because they have a lounge act with a pianist and singer who were so loud they cleared the place out. And I'm not talking "kinda loud", I mean it was really loud like they thought it was a concert venue.
Food in lounge is pretty good People at lounge are friendly, some are so friendly and helpful that we would give them 5 stars - if not the rest of the hotel would screw up so badly Nice park near lounge Gym too hot to workout Even though the hotel manager said it was a mistake, I got thrown out of the gym - again. Even though it was only 1 / 3 full. I was thrown out of the same place some months back and the general manager apologized and said it was a mistake. Well, either he was not completely honest or there is a management issue with people just doing what they want. No air ventilation or air condition in the gym. You have to ask for them to turn it on and then it will take about 20 minutes until it is a bit colder. Calling for a taxi did not work, we came late for a business dinner because of that Somebody started to do some work after 10 pm outside. We asked if they could please make him stop. 15 minutes later we heard somebody talking with that guy. But he just went on with his noisy work. Even with air condition, some nights the room temperature was still 24 degrees Celsius. Which is way too much with a thick blanket. No internet in pool area or gym Sauna: towel so small you can barely fit your bottom on it
Realised there is no tooth brush provided so called front desk and they said no toothbrush is provided. Ask me to walk down to 7/11 to buy my own. The person i spoke to was not even polite and hang up abruptly without saying sorry. Definitely not a Hilton standard. Will not recommend and never staying here again.
I learned after the fact that this hotel is old, and it shows its age: The windows in the eating area (breakfast buffet) are taped with clear tape to keep the draft out. The Junior Suites on the 6th floor (where I stayed this trip) have furnishings that look like they’ve been there since the 70’s and the finish on the wood nightstands is actually worn off. The breakfast buffet ($24) space-wise appears to have a lot , but it is just a lot on unused space with not a lot of selection- for the price. I cannot say it was a good value for the money
I am just completing a 4 night stay at the Grand Hilton Seoul on a short trip to the city. Firstly, other reviews are accurate when they say that the Grand Hilton is not immediately in the city centre. Saying that, I have found it perfectly easy in walking to the nearest station on the Seoul Metro Orange Line (line 3) which takes between 10 and 15 minutes depending on your speed of walking. Just be warned, though, that coming back to the hotel from the station involves a walk up the approach road to the hotel which is quite a steep hill for around 200 - 300 metres. When I checked in, I had my original room upgraded to an Executive room due to my level in the HHonors program. This room is perfectly comfortable; the only slight issue I have found is that the walls between rooms are not too thick, and I could have done without having to listen to the nocturnal habits of those people staying in the room next to me. Any persons staying in an Executive room have access to the Executive lounge which can be found in the 11th floor. The lounge is quite spacious (as can be seen from the attached photos), and serves tea / coffee, jiuces, and soft drinks throughout the day. Evening alcoholic beverages and snacks are available in the lounge from 6.30pm to 8.30pm each evening. Note, however, that, unlike in other Hilton hotels, breakfast is NOT served in the lounge. Breakfast is served in the restaurant on the main lobby level; whilst the choice of food is very good, I did not appreciate having to wait in a queue for 20 minutes due to the restaurant being full. This was as if it could not cope with the number of guests requiring breakfast at the same time (around 9.00am), and this is not something I have come across in any other Hilton hotel. I cannot comment on other food options (eg. Dinner) as I did not dine in the hotel for any other meals. Other facilities include a swimming pool. Despite there being references to a spa in the literature in the hotel rooms, a member of staff has told me that the spa is no longer open and has re-located to another hotel. There is a shuttle bus from the hotel to various places on downtown Seoul, such as Seoul station. This runs at various times throughout the day. Things to be careful of: 1. Unless you are a member of HHonors, the hotel charges for Wi-fi, which in this day and age is outrageous. 2. There is no bottled water provided in the rooms; if you want bottled water, you can purchase it from the minibar or a shop somewhere. The hotel advises that the tap water is drinkable. Whilst this is probably not the best Hilton I have stayed in, the hotel is perfectly comfortable and of a relatively good quality.
- Free WiFi in public areas
- Free parking
- Onsite dining
- Indoor pool
Grand Hilton Seoul is a short distance from popular attractions such as Yeonsei University and Hongik University. This 5-star hotel welcomes guests with 396 rooms and conveniences like an indoor pool, free self parking, and a fitness center. It's in central Seoul and also close to Seoul City Hall.
Enjoy dining at Buffet Restaurant, one of 3 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 7 AM to 10 AM.
All of Grand Hilton Seoul's 396 recently renovated rooms provide refrigerators, minibars, and electric kettles. Guests can expect WiFi and 42-inch LED TVs with cable channels. Bathrooms offer hair dryers, designer toiletries, bathrobes, and slippers. Other standard amenities include free bottled water, safes, and phones.
Grand Hilton Seoul features an indoor pool, a children's pool, and a fitness center. Onsite parking is available, both free self and paid valet parking (KRW 15000 per day)—also useful is an airport shuttle (available on request) for KRW 136500 per person one way. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a spa tub, a sauna, and free WiFi in public areas.
Reviews from Trip Advisor
73.0% of guests recommend this hotelTotal of 780 reviews