4/10 Poor
Alan
Oct 14, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Standards have dropped
Arrived early, was allowed to enter room (supposedly cleaned?). Inspection of room, found dust around skirting boards. Spiders webs on window sills. Two chairs had not been cleaned, dust and food under cushions. Some sort of small creature, was on one of the pillows. The kettle was all furred up, and had not been cleaned out.
Informed reception, who immediately moved us to room 115. This was a twin room, with window over front of hotel. However could not look out, because sill was 6 feet above floor level. We also didn't realise it was just above bar, restaurant. We knew that the rooms were not cleaned during our stay. But we left full bin outside room door, to empty. This was not done!
Breakfast was buffet service, however bacon was dried out, tasted like cardboard. Scrambled eggs had liquid in the bottom, black pudding was died out and hard. Sausages were anaemic, didn't looked cooked.
This is not the first time we have been to the "Royal" hotel. But the rooms and food have detierated, alarmingly. We will not be booking to go back to that hotel in the future.
Alan
Stayed 2 nights in Oct 2025
