Room was very neglected, both room & bathroom windows wouldn't fully shut so constant noise & cold draughty room, bathroom door didn't fully close so not much privacy, we booked purely for the spa facilities as my partner is disabled so this would have been ideal but when we checked in we were told the spa facilities weren't available until the 2nd of Jan , we were very disappointed by this & weren't even in a position to cancel our stay because we would have lost our full payments, we did get complimentary breakfasts but the food was so greasy & bacon was so fatty , over cooked infact it was that bad its debatable if it was fit for human consumption, the prices they charged us i think it was a very poor situation, we complained on our way out to reception but weve not had any communication from the management, on a plus the staff tried their best.