The advertised pictures showed the pool with crystal clear, clean water. Upon arrival we found the pool in terrible condition. The water was green, mildew all over the sides and not even able to see the bottom of the pool, 4 ft down. We messaged the owner and they did make a prompt effort to send a pool service company out, and they determined that the pools chemicals and filter maintenance had not been kept up with, so they performed a shock chorine treatment, after a shock treatment, swimming is not permitted for 24 hours. The following day we anticipated the water was going to be ready to swim, but were again disappointed to find it had not changed at all and was still green. The pool service company came out again the following day and applied more chemicals, a clarifier which also did not help. The following evening, the pool service company came out yet again and determined the water was still low on chemical and added another shock chlorine treatment, making the water un-swimmable for another 24 hours, after another day the water was still disgusting and the sides were still covered in mildew. Out of a 6 night stay, we braved the water only once on the final evening and immediately showered after getting out.
Aside from this, the windows looking out to the pool as well as the patio table we’re covered in grim to the point that we had to clean them ourselves, leaving paper towels almost black. In addition, the hosts locked the thermostat to not go below 72 degrees.
Due to the fact that this property came out be almost $1000 more than than other properties in the area that did not have a pool, and the pool being the primary reason we booked this location, we felt a fair refund was in order, but were again disappointed when the host only offered to refund $125 only if we provided a good review. Overall we were very disappointed with the property, as it had so much potential.