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Sapporo Grand Hotel

4.0 out of 5.0

Recent guest reviews

The Sapporo Grand hotel is an absolutely wonderful place to stay. From the outset, where smiling attendants greet you and take your car into the parking garage with a really cool “car vending machine” to the scores of friendly, helpful, and diligent greeters leading you to the reception area, to the nice receptionist and smiling porter who delivers your bags to your room, this hotel exudes luxury (in a good sense). The room was a nice mix of the style of old Japan and the cutting-edge tech of new Japan. The bed was comfortable, the tv huge (all Japanese tv except for CNN), and the toilet has more computing power than a laptop. The breakfast was a nice blend of western and eastern (definitely try the Hokkaido milk, curry and sticky rice, and apple pie!) , and the location was perfect for shopping, dining, and all amenities this city is to offer. The architecture reminded me of a lovely time gone by, but the hotel didn’t feel old. It felt like a new take on an old classic. Highly recommended!

Location of hotel is great with friendly staffs! Within walking distance to many attraction places and JR station through the underground walkway (Look for Exit 8 to hotel side entrance). Room is pretty clean but size is rather tight (double room) as we couldn't lay open 2 luggage bags on the floor. Furnitures are slightly dated but overall room is clean. Toilet size is acceptable with large table top to place toiletries. Airport bus is just next to the hotel's car park with frequent timing. Extremely convenient. Room rate pretty costly for the small room size.

For japan This room is consider huge and value for money. They provide very interesting amenities and the hotel food (they have various restaurant) is great. Especially their breakfast which is at 2000yen.

Stay: 20-26 May, 2018 Arrived at the New Chitose Airport around 8:30 AM, took a good half an hour to get passed immigration. We decided to mail our luggages to the hotel, for we want to walk around Sapporo station first and don’t want to be burdened down with luggages before going to the hotel, since check in was around 2 or 3 PM. We used Yamato Shipping (black cat logo). There were three stations of Yamato in the airport. One is on the international departure floor, one is one floor down from the domestic departure floor, I can’t remember the other one. Anyway, we use the one below the domestic departure because it was the only one which gave us the same day delivery. For two luggages and a carry-on, costed us around ¥1,000. They charge by volume not weight. And they did help us fill the form for shipping. From New Chitose Airport, we took JR train to Sapporo Station. From Sapporo Station, we took the underground passage and use exit number 8. It took us about 10-15 minutes of walking. There is an elevator at the exit (probably every exit), which goes up to the street level and right in front of the hotel. If you have luggages, it is better to use the elevator. It is a long stair climb if ones want to try the stair. Arrived at the hotel around 2-3 PM. We booked a Triple Room in the Annex Building, with the hotel. Although there were only two of us, we decided to get a Triple Room because it looked bigger, in the picture, and also we are in our mid-sixty, both of us snore very loud. Hoping that a larger room would not have so much noise echo. I believe the Annex Building is an older building, however, renovated. The room looks fine and clean, but not as big shown in the picture. Since they put in a hall way from the entrance of the room, it took some spaces from the main area. There is a small dressing room with a dresser in front of the bathroom, and a humidifier. However, we had a problem with our room. When my wife went into the bathroom she found a strong smell of chlorine, probably from the cleaning agent they were using. There were no ventilation fan in the bathroom, I could not find one. The windows could not be open. After about five minutes we could not see how to get rid of the smell, we decided to call the front desk. They send up an inspector, and a staff. They then told us that they would change the room and ask us if it would be ok. We accepted. We received a call about 5 minuets later that there were no more Triple Room available. She asked if it would be ok for us to move into a Comfort Large Twin Room which would be about the same size as the Triple Room. It is in another building on the 10th floor. Since there were only two of us, we said ok. So they told us that we could go out and as soon as they finished cleaning up the other room they would move our stuff in for us. By the way, our luggages which we send through Yamato would be arriving around 6 PM. When we got back, they gave us a new room keys (yes, key not card). I went up to the room, which look fine. This is a Comfort Large Twin Room. There is a large window (cannot open) with a view of the streets and opposite buildings. The bathroom has ventilation fan. Provided us with 2 bottles of water each day. There is a humidifier and a trouser presser (??). The amenities in the bathroom were also provided everyday. Our luggages which were shipped from the airport were already there. For me, the room was not over heated. But there were times which my wife told me to lower the temperature on the air conditioning. Overall, everything were fine. For breakfast, we had accessed to three dining room: a Western and Japanese buffet, a Japanese buffet and a Japanese Breakfast Set room. For six nights of stay, we went to the Japanese Buffet Room only once, because they were very strict to the closing breakfast schedule. The rest, we went to the Western and Japanese buffet room which to me was ok, the food seems to be the same everyday though. And I am not into raw fish or Japanese food. I could not tell you about the Japanese Set breakfast, because we did not go. There is a 7-11 just a few steps from the front of the hotel. Across from the hotel, there is also another convenient store. There are several restaurants there too. We were there in late May. But I felt the weather was still cold, in the teen or low twenties. The location of the hotel is only two blocks from Odori Park. Reasonably convenience to anywhere. A block from the hotel, you can catch a bus going to the Beer Garden. However, when we went to the bus stop, the bus had just left, and it would have been another 45 minuets for the next one. So, we took a taxi instead. Actually, the taxi would not have cost so much if not because it had to stop on almost every traffic lights on every block of the street. We did not do much sight seeing, or shopping. Went to Otaru, to malls (just to look around). Walk around 5-6 miles per day. That was more than enough for me. On returning to the airport, we took the airport bus which stop on one side of the hotel. Although it took longer to get to/from the airport than the JR train, but very convenient. And we did not have to carry our luggages to the bus stop by ourself, a hotel staff was very nice to put our luggages on a cart and wheeled them to the bus stop for us. However, I do not advise using the airport bus in the winter, since there could be traffic jam or road problems which could cause delay. Anyway, I was going to stay at the Airport Terminal Hotel for two nights so I was not in a hurry. Oh ! A few negative feed back. First, the Japanese Buffet Breakfast Room, they did not give the customer much time at the closing period. Seem as though they want us to just walk out of the room when the bell rings. Second, the toothpaste they provided in the bathroom, which came with the tooth brush, they need to change it. I do not want to say why !!! Well, ok, it does not smell too good. I tried to buy a toothpaste but could not tell which is a toothpaste, all the store I went to does not seem to carry anything I am familiar with, and they are all in Japanese. Third, this is no fault of the hotel. After the first night, I felt itchy with rashes on my arms and legs. I thought that it could had been caused by dry weather, this last the whole stay while I was at the hotel. I bought skin lotion (could not read what it says on the bottle have to ask the store clerk). But the problem still persisted. Finally, on the last day, I had decided that it must be some kind of allergic reaction to the hotel bath gel I was using. I was then using the hotel soap instead. After leaving the hotel for a week and took some medications, the problem disappeared. My wife, however, did not have this problem. So, you may want to take your own soap and tooth paste with you. Overall feeling about the Sapporo Grand Hotel is Very Good. Conveniences, all employees and staff service with a smile, they all trying to please the customers, many can communicate in English well enough for me to understand and I am not from an English speaking nation. Yes, will stay here again !!!

I stayed with friends at Sapporo Grand Hotel, Main building in early June 2018. Good location. Spacious room (on Japan standard). Reasonable price. But.....I did not have a "wow" comment as the renovation is a bit old. If the room inside can be renovated or uplifted, it would be better.

Nice hotel,within walking distance from so many shopping areas,eateries,walk till you drop...Nijo fish market,Tanukikoji shopping street,Sapporo beer garden,Lawson convenient store,family mart,kyowakoku ramen(10F-inside shopping center)so many ramen restaurant to choose.Oh be aware after alighting from JR rapid train,must know where to walk and exit cause underground walkway rather confusing..too large and too many shops .After 1st day of walking and searching and lost within the underground can be assured you will know the way ..good luck.One last note..this hotel got no safe deposit box inside the room unlike other hotels to store your important stuff.I’m still staying at this hotel while writing this evaluation.

A classic grand dame hotel with well over 70 years of history. The facilities and guests rooms are very well kept. Service delivery from reception, concierge, housekeeping, and restaurants were impeccable. Only area for improvement is perhaps the management can invest in more stable and consistent wifi equipment for the guest-rooms. Thank you! And keep up the wonderful hospitality service!

Our family’s first visit to Sapporo. We took a bus from the airport and checked into the hotel for a night stay. There was an alighting point just outside the hotel. Rooms were pretty decent with free WiFi. Each room also came with a complimentary ‘Handy’ which allowed guests to gain access to free internet and unlimited local and international calls. Breakfast at the level 1 restaurant was fantastic! There was also a car rental company at level 1 where we could rent a car to drive to Furano. We would love to come back to this hotel again.

My wife and I have stayed here a few times over the last several years. The Sapporo Grand Hotel has always been a great place to stay. The rooms are comfortable and the staff is terrific. We love the breakfast buffet and all that it has to offer. We especially love the Old Saloon 1934. A great place for a nightcap before calling it a night.

Hotel location was great and their breakfast is tiptop. It is so convienced that we just walk around to various shopping complex with buying and eating. Their services are fantastic. When we requested a vacum cleaner to help us to shrink our package. In a spite of mins, it arrived in our hotel room. We are really impressed of it. Please keep in mind Sapporo grand if you are coming to Sapporo for holiday. You will be surprised. Cheers!!! Adam Nic Singapore

Nishi 4-chome 1-jo Kita Chuo-ku Sapporo Hokkaido

Hotel highlights

  • Walking distance to Clock Tower and Former Hokkaido Government Office Building
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Health club

Located in Sapporo City Centre, Sapporo Grand Hotel is within a 5-minute walk of popular attractions such as Clock Tower and Former Hokkaido Government Office Building. This 504-room, 4-star hotel has 4 restaurants along with conveniences like free in-room WiFi and a health club. It's in central Sapporo and also a short walk from Sapporo JR Tower and Odori Park.


Enjoy dining at Big Jug, one of 4 onsite restaurants. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10 AM.


All 504 individually decorated rooms provide refrigerators, phones, and desks. Flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds are dressed in down comforters.

Property features

Sapporo Grand Hotel features a health club, free WiFi in public areas, and 28 meeting rooms. Self parking is offered for JPY 1500 per night. The front desk has multilingual staff that can help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a 24-hour business center, a gift shop, and a porter/bellhop.

Room options

Superior Twin Room, Non Smoking (Main Building)

Twin 2 | Sleeps 3

Comfort Double Room, Non Smoking

Full 1 | Sleeps 2

Comfort Large Twin Room - 39sqm, Non Smoking

Twin 2 | Sleeps 2

Grand in Grand Double - Non-Smoking

Full 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

81.0% of guests recommend this hotel

Total of 1676 reviews