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Sapporo Grand Hotel

4.0 out of 5.0

Recent guest reviews

The hotel is connected to underground leading to JR station (10 minuets) and shops. The hotel is large. We stayed 4 nights out of 12 nights our Hokkaido travel. To be honest, this hotel is our least favored one. (We have been spoiled by other hotels in Hokkaido). We found dirt spot in obviously place. We did not spend much time in the room.

The hotel is connected to the underground shopping area so it is pretty convenient. We booked 2 connecting rooms in the East Wing for our family of 2 adults and 4 kids. We stayed for 3 nights. The rooms are clean and the service is great. Buffet breakfast is provided and we had a choice of restaurants to dine at. But we could not try the traditional Japanese breakfast as we have a 6 year old child. The buffet selection is varied but not fantastic. The reception staff are very friendly and helpful. However, upon check out, we got a rude shock. We were told to pay 180 yen each for the few bottles of mineral water that we consumed. We didn't realise that the bottled water is not complimentary. We had stayed in other Hokkaido hotels for 2 weeks prior to Sapporo and we had been getting complimentary bottled water. Actually we would expect this hotel to provide complimentary water as the hotel room rates are very expensive. It is a 4-5 star grand hotel but stinges on bottled water. Sigh! So if you intend to stay here, you can buy bottled water at half the price at the Family Mart across the street.

Lovely, clean, smoke-free rooms. Great service. Nice amenities. Easy 10 minute walk through underground walkway from JR station - just exit, turn left, walk straight, and you can access hotel by Gate 8 on the right. We saw the Government Building’s light show clearly from our window. They had a handy little smart phone in the room which had local info, free wifi and free international:local calls. We were in Main Building, which was just fine. Only complaint was the separate beds for hubby and I - but that is ubiquitous in Japan. They looked after our luggage well as we walked around on our last day. Fantastic brekkie at North Terrace - they even let me grab free take-away coffees early before the whole family was up and ready to eat

This is an older property but well maintained. It’s a very large hotel located in the central shopping and business area. The rooms are not large - no surprise there. There are several F&B outlets, most of which were closed during times that they should be operating. We attributed that to the lower occupancy in winter. Reasonable value for money.. Nothing that will “WoW” you. Good for a night or two.

We stayed 2 nights at this hotel. This hotel has an excellent location also underground tunnel which leads us to sapporo station, around 10 mins walking distance. I should say that this hotel is classy, not a very modern kind of hotel but very comfortable. We are very pleased especially location wise! We love sapporo and this hotel adds to the perfect completion of our trip! Thank you

Felt warm as we steps in the hotel as the guest service officers greeted us very well. Check in was fast and we got a very nice room as requested. A small memorial library that showcase mostly every events of the hotel since it started operation! My favorite spot was the nice cosy jazz bar located at the lobby floor. The old municipal building just across the hotel.

The location of the hotel is super good. The underground walkway that connects the Sapporo, Odori and Susukino station etc. The hotel room are big enough. As for the breakfast is not that fantastic, normal Jap breakfast not many varieties . It is a good stay. Will come back again if I come to Sapporo.

The location is good but the staff are very generic and seem to go through the motions. I was looking to have my bags held after checkout and it appeared no one wanted to assist even though I stood in front of the bell desk. Room cleanliness has a lot to be desired. Found hair in the toilet, in the bath tub / shower. Upon checking out I found 1 pair and 1 individual slipper under the bed from previous guests when I was checking to make sure my kids did not forget anything. Was hoping to check in a bit early but was told on several occasions 3:00pm check in. The concierge were very helpful when asking for directions. For me I will try another hotel on my next trip to Sapporo.

great central location, amenities are fantastic, and the Handy phone provided with the room is a game changer. Have been able to roam around the city without getting lost and get info on all the sights and other tourist activities. would definitely recommend staying here

This was our second time back to this hotel on our holiday. Service is exceptional. For example, we called the concierge to make a dinner reservation and less than 5 minutes later the bell boy was at our door with the restaurant confirmation as well as directions to our dinner venue. This is definitely exceptional customer service. Rooms are big and clean. Only comment is, with the rooms so big they should have a normal queen size bed instead of a twin. The sofa is redundant and takes up too much space. Otherwise, hotel location is very good and convenient. 10 mins walk to Sapporo station underground.

Nishi 4-chome 1-jo Kita Chuo-ku Sapporo Hokkaido

Hotel highlights

  • Walking distance to Clock Tower and Former Hokkaido Government Office Building
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Health club

Located in Sapporo City Centre, Sapporo Grand Hotel is within a 5-minute walk of popular attractions such as Clock Tower and Former Hokkaido Government Office Building. This 504-room, 4-star hotel has 4 restaurants along with conveniences like free in-room WiFi and a health club. It's in central Sapporo and also a short walk from Sapporo JR Tower and Odori Park.


Enjoy dining at Big Jug, one of 4 onsite restaurants. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10 AM.


All 504 individually decorated rooms provide refrigerators, phones, and desks. Flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in down comforters and bathrooms offer deep soaking tubs, hair dryers, and free toiletries.

Property features

Renovated in 2013, Sapporo Grand Hotel offers a health club, free WiFi in public areas, and 28 meeting rooms. Self parking is offered for JPY 1500 per night. The front desk has multilingual staff that can help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a 24-hour business center, a garden, and a gift shop.

Room options

Superior Twin Room, Non Smoking (Main Building)

Twin 2 | Sleeps 3

Comfort Double Room, Non Smoking

Full 1 | Sleeps 3

Single Room, Non Smoking (Main Building)

Twin 1 | Sleeps 1

Comfort Large Twin Room, Non Smoking

Twin 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

81% of guests recommend this hotel

Total of 1614 reviews