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Sapporo Grand Hotel

4.0 out of 5.0

Recent guest reviews

The best thing about this hotel is that it has a direct access to the pedestrian walkway that has a life of its own complete with restaurants and shops . During the hot summers and very cold winters this access will prove to be extremely useful for hotel guests to go from one point to another in the extensive underground walkway. The hotel room which I stayed in was a bit aged and it definitely needs upgrading but its extremely convienient as it has a bakery and starbucks near one of the secondary exits and there is a airport shuttle bus stop right in front of the hotel. I went in summer and notice a posting on the airport bus stop that during winter there is a shuttle going to the Niseko ski slopes . Will return again in winter to check it out. One complaint though is the size of the pillows (rather small) and one was soft whilst the other was hard . Took a bit of getting used to until I called housekeeping for extra soft pillows.

Stayed here with my wife during our Japan holiday earlier this year. The location is convenient, 10 mins away from Odori park and 15 mins away from Susukino (the entertainment district). The room was comfortable, nothing fancy but worked well for a trip where we had to spend most of our time outside the hotel. Its a little old property and gives that feel when you walk it. Stay here for the location and convenience.

We checked into this hotel which is located centrally in the city. Less that 10 mins away from Odari Park. If you are driving, the parking is situated on the left side other building, on automatic car parking lots. Room is decent size, and comes with free wifi. If you booked with breakfast, there are option of Japanese with normal western, as well as western with Japanese grilled good. It was a comfortable stay.

It was nice to stay in the quiet side of town for a change. We usually book at a hotel in the Susukino area but for this visit we chose to stay in a different area and it was a welcome change. It's near the JR Station where all the big malls are located so it's convenient for shopping. It's also close to the former Hokkaido Government office, Hokkaido University Botanic Garden and Odori Park which means you can have a lovely walk in the morning or afternoon in any of the three locations. Their Japanese breakfast is really good. There's a Starbucks nearby if you're the type who likes having familiar in the middle of a trip. Service is inconsistent though, most staff are efficient and friendly but there are some who's not as good in their roles hence the four star rating.

Hotel rooms are pretty old and just right for a person for the three person room. It is in The Central area with many eateries and shopping area nearby. Convenient located and within walking distance to the train station. Hotel staffs are helpful and only some can communicate in English. Overall an average standard hotel.

What a terrible hotel. It may have been "grand" at some point in history, but it is no longer "grand" today ! Their definition of a "deposit" is to make you pay for your entire stay upfront. We had multiple "deluxe" rooms for multiple nights ... so as you can imagine, this added up to a significant upfront payment ! Their definition of "deluxe" is a dated old room with poor air-conditioning and a plastic bathroom. I dread to think how bad the standard rooms are ! They are the only hotel in the whole of Japan (and I have stayed in many Japanese hotels) that do not accept debit cards, only credit cards ! The staff are poorly trained and not sufficiently empowered to make their own decisions. The WiFi may be free, but it is of terrible quality. Stay somewhere else in Sapporo would be my advice !

My original hotel booking was for 3 rooms on the comfort floor of the hotel but wrongly specified the room type as smoking. Called 1 week before to check if all the rooms could be changed to non smoking and the hotel said it was no problem. But upon check in we were given non smoking rooms on the standard floor without being told. We only found out the rooms were not what we paid for when we went to a friend's room on the comfort floor. The staff kept explaining that there was minimal difference between the rooms but rooms on the comfort floor cost 30% to 60% more than standard. The hotel refused to compensate the difference. This is unacceptable and appalling.

This was my first time in Sapporo and from the hotel, everywhere was walking distance. Just a few blocks away is Odori Park and the main road that leads to all the shops. The TV Tower and Clock Tower are also nearby. Meanwhile Sapporo station on the other side can be reached if you keep going straight. The location was very convenient. About the hotel rooms, we were 3 sharing a room with 2 single beds and upon putting our luggage down, housekeeping went up to place the 3rd bed. It was a very accommodating staff. Then at the concierge, they gave me the city map with cute doodles of all the nice shops (Tokyo Hands and Daiso) and even Nijo Fish Market. They really know what the tourists would like to do and visit. Props to them there. :)

Stayed here for 2 nights on business. The location is 10 minute walk from JR station with convenient underground walkway. Plenty of shops and restaurants all the way from JR. The room has good space to put on luggage. Bathroom is compact & very well function. The hotel looks a bit old but well maintained in good function. Check-in service was good. The only complaint I have is the check in time is 3pm while my flight arrival was early morning. I had to pay extra$ for 11am check in!! If you want a hotel in downtown Sapporo for short business trip, I would recommend this hotel.

This hotel is considered one of the best in sapporo. I was staying in the executive floor which is like hotel within the hotel.however beside a nice bedroom other service like lounge is not what we are use to in the west.sometime it's not attended.the during the day service not happy hour is rather poor. The hotel have to offer more than that but should be improved Breakfast maybe very suitable for the local but for westerner Very poor. The nicest place in the hotel is the bar on lobby level very very good bar can smoke cigar their and enjoy good cocktails Cleanliness is very good

Nishi 4-chome 1-jo Kita Chuo-ku Sapporo Hokkaido

Hotel highlights

  • Walking distance to Clock Tower and Former Hokkaido Government Office Building
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Health club

Sapporo Grand Hotel places you within a 5-minute walk of popular attractions such as Clock Tower and Former Hokkaido Government Office Building. This 504-room, 4-star hotel has 4 restaurants along with conveniences like free in-room WiFi and a health club. It's in central Sapporo and also a short walk from Sapporo JR Tower and Odori Park.


Enjoy dining at Big Jug, one of 4 onsite restaurants. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10 AM.


All 504 individually decorated rooms provide refrigerators, phones, and desks. Flat-screen TVs come with cable channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in down comforters and bathrooms offer deep soaking tubs, hair dryers, and free toiletries.

Property features

Renovated in 2013, Sapporo Grand Hotel offers a health club, free WiFi in public areas, and 28 meeting rooms. Self parking is offered for JPY 1500 per night. The front desk has multilingual staff that can help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a 24-hour business center, a garden, and a gift shop.

Room options

Superior Twin Room, Non Smoking (Main Building)

Twin 2 | Sleeps 4

Comfort Double Room, Non Smoking

Full 1 | Sleeps 3

Single Room, Non Smoking (Main Building)

Twin 1 | Sleeps 1

Comfort Large Twin Room, Non Smoking

Twin 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

81% of guests recommend this hotel

Total of 1479 reviews