HOTEL MYSTAYS PREMIER Sapporo Park

4.0 star property
Boardwalk/promenade hotel with 4 restaurants and a full-service spa

Choose dates to view prices

Photo gallery for HOTEL MYSTAYS PREMIER Sapporo Park

4 restaurants, breakfast, lunch, dinner served; Japanese cuisine
Exterior
Children's theme room
4 restaurants, breakfast, lunch, dinner served; Japanese cuisine
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Gym
  • Parking available
  • Housekeeping
  • Breakfast available
  • 24/7 front desk

Explore the area

Map
2-2-10 Minamikujonishi, Chuo, Sapporo, Hokkaido, 064-0809
  • Nakajima Park
    ‪3 min walk‬
  • Tanukikoji Shopping Street
    ‪11 min walk‬
  • Odori Park
    ‪2 min drive‬
  • Sapporo (CTS-New Chitose)
    ‪42 min drive‬

Book today, save on your next hotel stay

It's that easy when you're a member of Orbitz Rewards. It's free to join!

Room options

Executive Twin Room, Non Smoking, River View

  • 559 sq ft
  • River view
  • Sleeps 6
  • 2 Double Beds

Deluxe Fourth Room, Smoking

10.0 out of 10
Exceptional
(1 review)
  • 441 sq ft
  • Sleeps 6
  • 2 Large Twin Beds

Deluxe Twin Room, Smoking (For 1~2 Guests)

  • 441 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

Deluxe Triple Room, Smoking

  • Sleeps 5
  • 2 Large Twin Beds

Baby Kids Room, Non Smoking

10.0 out of 10
Exceptional
(4 reviews)
  • 581 sq ft
  • Sleeps 6
  • 2 Double Beds

Comfort Double Room High Floor, Non Smoking (Eco Plan-No Cleaning Service)

  • 150 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

Standard Twin Room, Smoking (Eco Plan-No Cleaning Service)

  • 290 sq ft
  • Sleeps 4
  • 2 Twin Beds

Comfort Double Room, Non Smoking (No cleaning Service)

  • 151 sq ft
  • Sleeps 3
  • 1 Double Bed

Comfort Double Room, Smoking (No cleaning Service)

10.0 out of 10
Exceptional
(1 review)
  • 151 sq ft
  • Sleeps 3
  • 1 Double Bed

Deluxe Twin Room, Non Smoking (Eco Plan-No Cleaning Service)

10.0 out of 10
Exceptional
(1 review)
  • 43 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

Deluxe Twin Room, Smoking (Eco Plan-No Cleaning Service)

  • 43 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

Superior Twin Room High Floor, Non Smoking (Eco Plan-No Cleaning Service)

  • 32 sq ft
  • River view
  • Sleeps 4
  • 2 Large Twin Beds

Comfort Double Room, Non Smoking

7.4 out of 10
Good
(12 reviews)
  • 151 sq ft
  • Sleeps 3
  • 1 Double Bed

Superior Triple Room High Floor, Non Smoking (Eco Plan-No Cleaning Service)

  • 32 sq ft
  • River view
  • Sleeps 5
  • 2 Large Twin Beds and 1 Large Twin Sofa Bed

Comfort Double Room High Floor, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 150 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

Standard Triple Room, Smoking (Eco Plan-No Cleaning Service)

  • 290 sq ft
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

Comfort Double Room, Smoking

  • 151 sq ft
  • Sleeps 3
  • 1 Double Bed

Superior Triple Room, Non Smoking (Eco Plan-No Cleaning Service)

  • 290 sq ft
  • Sleeps 6
  • 3 Twin Beds

Superior Twin Room, Non Smoking (High Floor)

8.8 out of 10
Excellent
(3 reviews)
  • 290 sq ft
  • River view
  • Sleeps 4
  • 2 Large Twin Beds

Standard Twin Room, Non Smoking (Eco Plan-No Cleaning Service)

  • 290 sq ft
  • Sleeps 4
  • 2 Twin Beds

Superior Triple Room, Non Smoking (High Floor)

7.4 out of 10
Good
(3 reviews)
  • 290 sq ft
  • River view
  • Sleeps 5
  • 2 Large Twin Beds and 1 Large Twin Sofa Bed

Standard Triple Room, Non Smoking (Eco Plan-No Cleaning Service)

  • 290 sq ft
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

Standard Twin Room, Smoking

  • 290 sq ft
  • Sleeps 4
  • 2 Twin Beds

Standard Triple Room, Non Smoking

7.6 out of 10
Good
(4 reviews)
  • 290 sq ft
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

Standard Twin Room, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 290 sq ft
  • Sleeps 4
  • 2 Twin Beds

Deluxe Fourth Room High Floor, Non Smoking (Eco Plan-No Cleaning Service)

  • 441 sq ft
  • River view
  • Sleeps 6
  • 2 Twin Beds

Family Comfort Twin Room, Non Smoking (Eco Plan-No Cleaning Service)

  • 290 sq ft
  • River view
  • Sleeps 4
  • 2 Twin Beds

Deluxe Twin Room High Floor, Non Smoking (Eco Plan-No Cleaning Service)

  • 441 sq ft
  • River view
  • Sleeps 4
  • 2 Twin Beds

Deluxe Triple Room High Floor, Non Smoking (Eco Plan-No Cleaning Service)

  • 441 sq ft
  • River view
  • Sleeps 5
  • 2 Twin Beds

Deluxe Fourth Room, Non Smoking (Eco Plan-No Cleaning Service)

  • 441 sq ft
  • Sleeps 6
  • 2 Twin Beds

Deluxe Fourth Room, Smoking (Eco Plan-No Cleaning Service)

  • 441 sq ft
  • Sleeps 6
  • 2 Twin Beds

Deluxe Triple Room, Smoking (Eco Plan-No Cleaning Service)

  • 441 sq ft
  • Sleeps 5
  • 2 Twin Beds

Deluxe Triple Room, Non Smoking (Eco Plan-No Cleaning Service)

  • 441 sq ft
  • Sleeps 5
  • 2 Twin Beds

Family Comfort Triple Room, Non Smoking (Eco Plan-No Cleaning Service)

  • 290 sq ft
  • River view
  • Sleeps 5
  • 2 Twin Beds

Family Comfort Fourth Room, Non Smoking (Eco Plan-No Cleaning Service)

  • 290 sq ft
  • River view
  • Sleeps 6
  • 2 Twin Beds

Double Room, Accessible, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 333 sq ft
  • Sleeps 2
  • 1 Double Bed

Family Comfort Fourth Room, Non Smoking

9.6 out of 10
Exceptional
(4 reviews)
  • 290 sq ft
  • River view
  • Sleeps 6
  • 2 Twin Beds

Deluxe Twin Room, Non Smoking (For 1~2 Guests)

8.0 out of 10
Very good
(1 review)
  • 43 sq ft
  • Sleeps 4
  • 2 Twin Beds

Family Comfort Twin Room, Non Smoking

  • 290 sq ft
  • River view
  • Sleeps 3
  • 2 Twin Beds

Family Comfort Triple Room, Non Smoking

  • 290 sq ft
  • River view
  • Sleeps 5
  • 2 Twin Beds

Standard Triple Room, Smoking

9.2 out of 10
Wonderful
(7 reviews)
  • 32 sq ft
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

Superior Triple Room, Non Smoking

7.6 out of 10
Good
(7 reviews)
  • 290 sq ft
  • Sleeps 6
  • 3 Twin Beds

Deluxe Fourth Room High Floor, Non Smoking

  • 441 sq ft
  • River view
  • Sleeps 6
  • 2 Twin Beds

Deluxe Twin Room High Floor, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 43 sq ft
  • River view
  • Sleeps 4
  • 2 Twin Beds

Deluxe Triple Room High Floor, Non Smoking

  • 441 sq ft
  • River view
  • Sleeps 5
  • 2 Twin Beds

Deluxe Triple Room, Non Smoking

  • 43 sq ft
  • Sleeps 5
  • 2 Twin Beds

Deluxe Fourth Room, Non Smoking

  • 441 sq ft
  • Sleeps 6
  • 2 Twin Beds

Deluxe Twin Room High Floor

  • Sleeps 2
  • 2 Twin Beds

Family Comfort Twin Room

  • Sleeps 2
  • 2 Twin Beds

Deluxe Triple Room High Floor

  • Sleeps 3

Superior Triple Room High Floor

  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

Standard Twin Room - Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 2 Twin Beds

Standard Triple Room - Smoking

  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

Superior Triple Room Non Smoking

  • Sleeps 3
  • 3 Twin Beds

Deluxe Quadruple Room High Floor

  • Sleeps 4

Deluxe Twin Room - Smoking

  • Sleeps 2
  • 2 Double Beds

Family Comfort Triple Room

  • Sleeps 3

Comfort Double Room(High Floor)- Non-Smoking

  • Sleeps 2
  • 1 Double Bed

Deluxe Triple Room - Non-Smoking

  • Sleeps 3

Standard Twin Room - Non-Smoking

  • Sleeps 2
  • 2 Twin Beds

Deluxe Triple Room - Smoking

  • Sleeps 3

Baby Kids Room

  • Sleeps 4
  • 2 Double Beds

Deluxe Quadruple Room - Non-Smoking

  • Sleeps 4

Deluxe Quadruple Room - Smoking

  • Sleeps 4

Superior Twin Room High Floor - Non-Smoking

  • Sleeps 2
  • 2 Twin Beds

Standard Triple Room - Non-Smoking

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 1 Twin Sofa Bed and 2 Twin Beds

Comfort Double Room - Smoking

  • Sleeps 2
  • 1 Double Bed

Executive Twin Room High Floor

  • Sleeps 3
  • 2 Double Beds

Comfort Double Room - Non-Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 Double Bed

Accessible Double Room

  • Sleeps 2
  • 1 Double Bed

Family Comfort Quadruple Room

  • Sleeps 4

Deluxe Twin Room - Non-Smoking

  • Sleeps 4
  • 2 Double Beds

You may also like

About the neighborhood

Sapporo

Located in Chuo-ku, HOTEL MYSTAYS PREMIER Sapporo Park is within a 5-minute walk of Nakajima Park and within 15 minutes of other popular attractions like Tanukikoji Shopping Street. This 4-star hotel has 419 guestrooms and offers a full-service spa, free in-room WiFi, and a gym.

What's nearby

  • Nakajima Park - 3 min walk - 0.2 miles
  • Tanukikoji Shopping Street - 11 min walk - 0.6 miles
  • Nijo Market - 13 min walk - 0.7 miles
  • Sapporo TV Tower - 17 min walk - 0.9 miles
  • Odori Park - 2 min drive - 1.1 miles

Getting around

  • Nakajima-koen Station - 3 min walk
  • Naebo Station - 4 min drive
  • New Chitose Intl. Airport (CTS) - 57 min drive

Restaurants

  • ‪ト・オン・カフェ - ‬2 min walk
  • ‪Farm to Table TERRA - ‬1 min walk
  • ‪そば処福住札幌中央店 - ‬2 min walk
  • ‪炭や 中島公園店 - ‬2 min walk
  • ‪coffee square do - ‬2 min walk

About this property

HOTEL MYSTAYS PREMIER Sapporo Park

Boardwalk/promenade hotel with 4 restaurants and a full-service spa
Guests staying at HOTEL MYSTAYS PREMIER Sapporo Park enjoy access to a full-service spa, a gym, and free WiFi in public areas. Self parking is offered for JPY 1500 per day. The front desk is staffed 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. Other amenities at this hot springs hotel include meeting rooms, laundry facilities, and a convenience store.
20-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Beds are dressed in down comforters and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Refrigerators, safes, and phones are also standard.
Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Parkside Spa. Services include massages and body treatments. The spa is equipped with hot springs/mineral springs and a sauna. The spa is open daily.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen). This service features separate men and women areas. There are 2 indoor hot springs and outdoor hot springs open between 3:00 PM and midnight. The temperature in the hot springs is set to 108°F.

Languages

Chinese (Mandarin), English, Japanese

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (JPY 1,500 per day; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: JPY 2,750 for adults and JPY 2,750 for children
  • 4 restaurants

Restaurants on site

  • Farm to Table TERRA
  • うなぎ 仲じま
  • バンケットルーム ポプラ / リラ
  • 別邸 仲じま

Things to do

  • 2 indoor hot springs
  • Full-service spa
  • Gym

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Coworking space
  • Meeting rooms

Outdoors

  • On a river
  • On the boardwalk/promenade

Full-service spa

  • 2 indoor hot springs
  • Body treatments
  • Hot springs open from 3:00 PM - midnight
  • Hot springs water temperature - 108 ºF
  • Massage
  • Outdoor hot spring
  • Public indoor mineral hot springs (onsen)
  • Sauna
  • Separate men/women areas in public bath
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 25 floors
  • Banquet hall
  • Built in 1998
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 20-inch LCD TV with cable/satellite channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Electrical adapters
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5 AM

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Up to 2 kids 6 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately JPY 2750 for adults and JPY 2750 for children
  • Covered self parking fee: JPY 1500 per day (in/out privileges)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: 11 AM
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.

Additional information about polices, regulations, and more:

  • Hot springs access available from 3:00 PM to midnight.
  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Noise-free rooms can't be guaranteed.
  • Parking has height restrictions.
  • Guests with tattoos are not able to use the onsite public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

MYSTAYS PREMIER Sapporo Park
Art Sapporo
Sapporo Art
Sapporo Art Hotel
HOTEL MYSTAYS PREMIER
MYSTAYS PREMIER
MYSTAYS PREMIER Sapporo Park
Hotel HOTEL MYSTAYS PREMIER Sapporo Park Sapporo
Sapporo HOTEL MYSTAYS PREMIER Sapporo Park Hotel
Hotel HOTEL MYSTAYS PREMIER Sapporo Park
HOTEL MYSTAYS PREMIER Sapporo Park Sapporo
Art Hotels Sapporo
MYSTAYS PREMIER
HOTEL MYSTAYS PREMIER

Frequently asked questions

Is free cancellation available at HOTEL MYSTAYS PREMIER Sapporo Park?

HOTEL MYSTAYS PREMIER Sapporo Park provides free cancellation on select room rates. For more details, look at the cancellation policy on Orbitz.

What's there to do around HOTEL MYSTAYS PREMIER Sapporo Park?

This hotel is situated in Chuo-ku within a short 3-minute walk of Nakajima Park and also 12 minutes on foot from Tanukikoji Shopping Street. You'll also find Nijo Market and Sapporo TV Tower less than a mile away.

Is parking available on site at HOTEL MYSTAYS PREMIER Sapporo Park?

Yes, covered parking is offered for JPY 1,500 per day with in/out privileges.

Is there a spa available at HOTEL MYSTAYS PREMIER Sapporo Park?

Parkside Spa is the hotel's spa and services include hot springs, massages, and body treatments.

Does HOTEL MYSTAYS PREMIER Sapporo Park have a casino at the property?

No, HOTEL MYSTAYS PREMIER Sapporo Park doesn't have a casino.

Is there an indoor pool at HOTEL MYSTAYS PREMIER Sapporo Park?

No, there is no indoor pool at this hotel.

What do couples enjoy most about HOTEL MYSTAYS PREMIER Sapporo Park?

This riverfront hotel offers plenty of amenities for couples including 4 restaurants, a full-service spa, and an outdoor hot spring.

Are there hot tubs at HOTEL MYSTAYS PREMIER Sapporo Park?

No, but guests can enjoy 2 indoor hot springs at this hotel.

Does HOTEL MYSTAYS PREMIER Sapporo Park have a restaurant with a breakfast menu?

Yes, HOTEL MYSTAYS PREMIER Sapporo Park has 4 restaurants, and serves buffet breakfast each morning for a surcharge.

Will HOTEL MYSTAYS PREMIER Sapporo Park allow pets to stay for free?

No, pets aren't allowed at HOTEL MYSTAYS PREMIER Sapporo Park.

Are there connecting rooms at HOTEL MYSTAYS PREMIER Sapporo Park?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from HOTEL MYSTAYS PREMIER Sapporo Park?

The closest major airport to HOTEL MYSTAYS PREMIER Sapporo Park is Sapporo Okadama Airport (OKD), which is 7.3 mi away (30 minutes by car). Another top airport is New Chitose Intl. Airport (CTS), which is around 24.4 mi away.

Are there rooms with balconies that I can book at HOTEL MYSTAYS PREMIER Sapporo Park?

No, you won't find guestrooms with balconies at HOTEL MYSTAYS PREMIER Sapporo Park.

HOTEL MYSTAYS PREMIER Sapporo Park Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 483 out of 1000 reviews
Rating 8 - Good. 339 out of 1000 reviews
Rating 6 - Okay. 109 out of 1000 reviews
Rating 4 - Poor. 45 out of 1000 reviews
Rating 2 - Terrible. 24 out of 1000 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Treerayut

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the very good
Stayed 6 nights in Feb 2025

6/10 Okay

Stephanie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities
The hotel amenities are decent (even though the rooms are a bit small) but staff are quite rigid/inflexible.
Stayed 2 nights in Feb 2025

8/10 Good

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the bathhouse the most. It was the highlight of my stay. I only wish the lounge didn’t close when the spa closed as I enjoyed that space. I couldn’t find the gym but no big deal cause I wasn’t really going to use it. The room was way too hot and we were always trying to figure out a way to keep it cool as possible but it always felt too warm. It made for restless nights. The bathroom smelled bad but that’s due to the construction of the building and not much can be done about it. though management did make an effort. The hotel was a very walkable distance to city center but is away from the action. With kids it’s a trek to get to things but not bad for adults. Overall it was a good stay.
Stayed 4 nights in Feb 2025

10/10 Excellent

Traci

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was perfect for my family and I as we were able to catch the subway close by to see the snow festival. Highly recommend staying here!
Stayed 3 nights in Feb 2025

6/10 Okay

Kristi

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Loved the onsen
Stayed 2 nights in Jan 2025

8/10 Good

Koon Yin

Liked: Cleanliness, staff & service, property conditions & facilities
Room desk got a slanted edge, reducing both usable table space and roomspace of a already small room Not enough lighting in door area Electric outlet won't fit a travel adaptor because of space
Stayed 6 nights in Jan 2025

8/10 Good

Cheng

Stayed 1 night in Jan 2025

6/10 Okay

Mr.Tr

Business traveler, Traveled with family
Liked: Cleanliness, amenities
Pretty expensive place for its location, however, the perks are well worth it.. if you have spare cash that is.
Stayed 2 nights in Oct 2024

8/10 Good

zaleha

Traveled with family
Liked: Cleanliness
Hotel was near the subway station. Within walking distance to a halal eatery. Restaurant at hotel lobby also had vegan options and there’s no pork in the menu. Hotel pillows were miserably small and uncomfortable though
Stayed 4 nights in Aug 2024

10/10 Excellent

Rohn

Stayed 7 nights in Jul 2024

10/10 Excellent

Denison

Stayed 2 nights in Jul 2024

10/10 Excellent

Takenori

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

6/10 Okay

sunny wonsun

Disliked: Cleanliness, property conditions & facilities

Great Spa near a beautiful park setting

Fantastic Onsen Spa Needs refurbishing Very worn Carpet Single room was very tiny
Stayed 1 night in Mar 2024

2/10 Terrible

Johnny

Stayed 4 nights in Dec 2023

6/10 Okay

poh choo

Liked: Cleanliness, amenities, property conditions & facilities
I am a repeat guest. This time, Room's carpet is badly stained from entrance to window. No lighting in open closet with hangers & with a very small luggage bench & safe box. How to check clothes, how to see items clearly going in & out of safe??? Aside ,no other place to put out clothings ( early nov'23). Housekeeping & Buffet restaurant staff were great. Front Desk short woman on duty 31oct - 11.45am was horrible, no smile no greeting when I walked up after arrival. Very Very unjapanese. The guys during my 9days stay were friendly. Terra- short woman (saw her in May'23) senior staff, very unjapanese "service" too.
Stayed 9 nights in Oct 2023

8/10 Good

G N

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant hotel. Very attentive staff
Stayed 3 nights in Sep 2023

6/10 Okay

Lee York Kwan

Disliked: Staff & service
Stayed 1 night in Aug 2023

6/10 Okay

sook kuan

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
The beddings have stains and the carpets are extremely dusty.
Stayed 4 nights in Aug 2023

10/10 Excellent

Pong Yi Kelowna

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023

10/10 Excellent

MICHIKO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is great place to stay. Very clean and sophisticated.
Stayed 1 night in Apr 2023

10/10 Excellent

Jaroon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking not free , no free bottled water but free ice vender
Stayed 1 night in Apr 2023

8/10 Good

Chua Wen

Traveled with family and small children
Liked: Cleanliness
Stay was alright. Housekeeping was bad. They didn't change the beddings even though we indicated that we would like to be changed. Carpet not cleaned

10/10 Excellent

Charmaine

Traveled with family
Liked: Cleanliness, staff & service, amenities
The staff were extremely friendly and helpful 👍 Location of the hotel was quite convenient.However the hotel rooms were a little rundown. Overall can stay if you are not particularly.
Stayed 2 nights in Feb 2023

10/10 Excellent

Jerimi

Stayed 1 night in Feb 2023

10/10 Excellent

Marc Juvan

Stayed 3 nights in Dec 2022