Mercure Macon Bord de Saone4.0 out of 5.0
Recent guest reviews
The reception areas are rather down at heel. The room was ok but bathroom filthy. Hairs all over the sink. No teas in the room. A cleaner burst in, lucky I was dressed and then moaned about the fact we had been let in. I asked for teas and was told to tell reception. The breakfast was ok but felt crowded. Outside there’s a park and the amazing river.
We selected this hotel as a way point on our return from Nice to home in the Paris region. We chose a Mercure to have an assured level of comfort and with the hope of a good evening meal in the restaurant. The hotel is relatively conveniently located in a very quiet and nice location next to the Soane river. We found the staff to be welcoming and the room to be comfortable and nicely decorated. The bed was very comfortable. However, the room is a bit “compact” with not much room between the foot of the bed and the wall. Our room (408) had some maintenance issues that need attention: there is water damage to the wall next to the shower and the windows are clouded over due to moisture that has gotten into the inside of the double glass windows — evidently for some time now by the appearance of things. The breakfast was very complete and good. However, the experience in the restaurant for dinner was not good — not good at all. After our starters, there was a very long delay. They had forgotten to start our main dish. My steak was of good quality but overcooked. I had specified “saignant” and it arrived “à point”. Worse was the experience for my wife’s dinner. Our server told us that the “cocotte du jour” that day was a Boeuf Bourguignon — a good choice for the region — and she ordered it. When it finally arrived — after a delay of 45 minutes — the waiter announced it as a lamb stew. My wife detests lamb! It was already too late to order something else. The result is that she did not have a main dish at all — just the starter and dessert. They did make an adjustment but the experience of the evening was destroyed. As a consequence, we cannot recommend the restaurant — at least not until management corrects things. (There is another restaurant — outside — a walking distance along the river toward the port / yacht club. We have not tried it.) Overall, the hotel is convenient and the staff is pleasant. However, it is not up to the standards that we expect for a Mercure.
This hotel is quite good, although I don't understand the 4 stars thing. I stayed about a week ago, the room was good for one person and really clean. But, the internet connection is really bad. There is no excuse for this bad internet connection! I think I can find something better with the same pricetag.
Stayed here for a night on our journey through France. Loved the free, secure parking. Slight hiccup when they had difficulty finding our reservation. Reception area very clean and smart. We had requested a river view room and that is what we got and we were thrilled that there was a regatta in progress. However, there was a nasty stain on the carpet of our room. The receptionist explained that they are renovating the rooms floor by floor and they hadn't got to the 3rd floor yet. That was the only bad mark against the hotel. Staff and service generally was very good.
Great front of house staff greeted with a smile. I opted for upgraded room . Halloween had came early, cobwebs in the corners with spiders present net curtains filthy . Smell of cigarette smoke during the night in the first floor room ! One set of towels and robe for 2 people . Still waiting for reception to send the additional robe. 2 sets of towels sent up instead. Only one member of staff covering breakfasts, over worked and not happy. Mr ACCOR YOU or some one from your team need to book in here in to see for yourself. I have to side with the previous reviews regarding the room standard . Far below normal 4 star , on the plus side great beds !
Expensive for the quality, located a bit far from the centre - 20 minutes to walk. Decent room and bed, although bed is on the harder side. Rooms have safe, refrigerator, possibility to make tea or coffee. Ok wifi. Quiet location, good possibility if only passing by. Free parking. Air conditioner, needed also during cool months. The windows of our room did not close tightly, room was cold - had to use heating. Ok breakfast with eggs and bacon, cheese and ham, yoghurt and cereals. One can make fresh orange juice. Pleasant service.
We love Mercures so were surprised to read a few bad reports about Macon. Benefit of doubt kicked in as we wanted to be fair but boy oh boy were we wrong. Greeting was surly on a Sunday, no real help with maps and options as is usually the case. When we saw the room's cleanliness we were not happy but given we were only there for a night we put up with it (dust behind the fridge, carpets dirty and needed deep cleaning. Breakfast was poor with a reasonable but not extensive range available; the hot food was cold, no pancake warmer etc. I suggest they visit the Mercure in Beaune to learn how to do it properly!
Convenient situation, good parking, fairly quiet location. General service ok, although we had to ask twice for the Single size bottom sheet to be replaced on our Double bed. The very good restaurant has been replaced with a rather down market one, tiny, cramped, staff in own clothing, just not Mercure quality. We did sleep well both nights!!
This is a very modern hotel, elevators (2) and nice rooms. The staff is friendly and helpful, they gave us a great restaurant tip. The breakfast was good, the car parking was wonderful. Overall this was a great place to stay in a city we were visiting on a stopover on our way back to Paris. The service is stellar and the AC was good.
Stayed there for 4 nights with my little one, hotel is neat and clean. Rooms are bit small, stayed in regular room for 2 nights and the other two nights i booked an enhanced room with better view of the Soane and having a Nespresso machine in room and more amenities. Parking is well situated and breakfast is fine. Staff are helpful . I will stay again there next time I visit this lovely city.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Outdoor pool
Mercure Macon Bord de Saone is a short stroll from Le Parc Mâcon and Parc Des Expositions De Macon. This 64-room, 4-star hotel has a restaurant along with conveniences like an outdoor pool and free in-room WiFi. It's on a river and also close to Pont Saint-Laurent and Musee Lamartine.
This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with 24-hour room service. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10 AM.
All 64 air-conditioned rooms feature minibars, coffee makers, and free newspapers. Guests can expect free WiFi and 40-inch LED TVs with satellite channels. Bathrooms have hair dryers and free toiletries. Free bottled water, safes, and phones are also available.
Guests of Mercure Macon Bord de Saone enjoy an outdoor pool, free WiFi in public areas, and 4 meeting rooms. Free parking is included with your stay. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a business center, a computer station, and a terrace.
Reviews from Trip Advisor
65% of guests recommend this hotelTotal of 317 reviews