Mercure Sao Paulo Pamplona Hotel

4.0 star property
Eco-certified hotel with a fitness center and a 24-hour front desk

Choose dates to view prices

Photo gallery for Mercure Sao Paulo Pamplona Hotel

Welcome to our reception area, featuring a stunning indoor garden view and sleek, modern design.
Relax by the rooftop pool with a stunning city view.
Relax in a serene space with a large bed, patterned bedspread, and a dark-colored bench at the foot.
Stay fit and active with our fully equipped gym featuring treadmills, weight machines, and a cable machine.
Enjoy a sumptuous spread of pastries, fruits, and snacks at our buffet, featuring a stylish display of framed photographs.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Pet friendly
  • Parking available
  • Gym
  • Room service

Explore the area

Map
Rua Pamplona 1315 - Jardins, São Paulo, SP, 1405002
  • Oscar Freire Street
    ‪6 min walk‬
  • Paulista Avenue
    ‪9 min walk‬
  • Ibirapuera Park
    ‪17 min walk‬
  • São Paulo (CGH-Congonhas)
    ‪10 min drive‬

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Room options

Superior Room, 3 Twin Beds

  • Sleeps 3
  • 3 Twin Beds

Superior Room, Multiple Beds

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

Superior Room, 1 Double Bed, Mobility Accessible

  • City view
  • Sleeps 2
  • 1 Double Bed

Privilege, Superior Room, 1 Double Bed

  • 452 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

Superior Room, 1 King Bed

8.0 out of 10
Very good
(24 reviews)
  • 452 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Standard Twin Room, 2 Twin Beds

8.8 out of 10
Excellent
(3 reviews)
  • 452 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

São Paulo

Located in Jardins, Mercure Sao Paulo Pamplona Hotel is within a 10-minute walk of popular sights such as Oscar Freire Street and Paulista Avenue. This 64-room, 4-star hotel has a restaurant, an outdoor pool, and free in-room WiFi.

What's nearby

  • Oscar Freire Street - 6 min walk - 0.4 miles
  • Paulista Avenue - 9 min walk - 0.5 miles
  • São Paulo Museum of Art - 11 min walk - 0.6 miles
  • Hospital Sírio-Libanês - 17 min walk - 0.9 miles
  • Ibirapuera Park - 17 min walk - 0.9 miles

Getting around

  • Fradique Coutinho Station - 5 min drive
  • Trianon-Masp Station - 9 min walk
  • São Paulo (CGH-Congonhas) - 17 min drive

Restaurants

  • ‪Colibri Padaria Artesanal - ‬3 min walk
  • ‪Veridiana - ‬2 min walk
  • ‪Tatini - ‬2 min walk
  • ‪Kamzu Cookie Shop - ‬3 min walk
  • ‪Piaf Bar e Bistrot - ‬3 min walk

About this property

Mercure Sao Paulo Pamplona Hotel

Eco-certified hotel with a fitness center and a 24-hour front desk
At Mercure Sao Paulo Pamplona Hotel, guests enjoy features like an outdoor pool, a gym, and free WiFi in public areas. Valet parking is available for BRL 35 per night. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, concierge services, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls and litter boxes. Additional amenities include conference space, express check-out, and a terrace.
Guests can expect free WiFi and 55-inch Smart TVs with cable channels. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Minibars, electric kettles, and safes are other standard amenities.
Recreational amenities at the hotel include an outdoor pool and a fitness center.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Portuguese

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Secured, covered valet parking on site (BRL 35 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; BRL 70 per person
  • A restaurant

Restaurants on site

  • BOULANGERIE CARIOCA

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 1,076 square feet of conference space
  • Coworking space
  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Braille/raised signage
  • Elevator (32 inch wide door)
  • Handrails in stairways (35 inches high)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (29 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 17 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1992
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Living plant wall
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with cable channels

Food and drink

  • Champagne service
  • Electric kettle
  • Free bottled water
  • Late-night room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for BRL 100 per pet, per night
  • Dogs and cats only
  • 1 total (33 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls and litter boxes are available
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • One child 11 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for BRL 105.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately BRL 70 per person
  • Covered valet parking fee: BRL 35 per night
  • Pet fee: BRL 100 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: BRL 105.0 per night
  • Service fee: BRL 5 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Check-in: 2:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers valet parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property uses eco-friendly cleaning products.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Upon check-in, parents or a legal guardian traveling with children under 18 years old are obligated to present the child's birth certificate and an identity card with photo (passport, for example). For international travels to Brazil, if just one of the parents is traveling with the child, the parent must present—in addition to the child's certificate of birth and identity card with photo—a letter authorizing the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to traveling for more information.
  • Registered guests are the only ones allowed in guestrooms.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Mercure Pamplona Sao Paulo
Mercure Pamplona
Mercure Pamplona Hotel
Mercure Sao Paulo Pamplona
Mercure Sao Paulo Pamplona Hotel
Mercure Sao Paulo Pamplona Brazil
Mercure Sao Paulo Pamplona
Mercure Sao Paulo Pamplona Hotel Hotel
Mercure Sao Paulo Pamplona Hotel São Paulo
Mercure Sao Paulo Pamplona Hotel Hotel São Paulo

Frequently asked questions

Are free cancellation options available at Mercure Sao Paulo Pamplona Hotel?

Mercure Sao Paulo Pamplona Hotel provides free cancellation on select room rates. If you'd like to learn more, review the cancellation policy on our site.

How much does it cost to stay at Mercure Sao Paulo Pamplona Hotel?

As of Jul 14, 2025, prices found for a 1-night stay for 2 adults at Mercure Sao Paulo Pamplona Hotel on Aug 10, 2025 start from $84.99, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do around Mercure Sao Paulo Pamplona Hotel?

This hotel is situated in Jardins within a 10-minute walk of Paulista Avenue and Oscar Freire Street. You'll also find Ibirapuera Park and Rua Augusta within a short drive.

Will I be able to park at Mercure Sao Paulo Pamplona Hotel?

Yes, secured valet parking is offered for BRL 35 per night. Accessible parking is also available for guests.

Does Mercure Sao Paulo Pamplona Hotel include a casino at the property?

No, Mercure Sao Paulo Pamplona Hotel doesn't have a casino.

Will I find an indoor pool at Mercure Sao Paulo Pamplona Hotel?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Mercure Sao Paulo Pamplona Hotel a good place to stay for couples?

There are many amenities for couples at this hotel, including Champagne service as well as an outdoor pool and a restaurant.

Does Mercure Sao Paulo Pamplona Hotel have a hot tub?

No, this hotel doesn't have a spa tub.

Does Mercure Sao Paulo Pamplona Hotel have a restaurant that serves breakfast?

Yes, Mercure Sao Paulo Pamplona Hotel serves buffet breakfast for a surcharge each morning at BOULANGERIE CARIOCA.

Will Mercure Sao Paulo Pamplona Hotel allow pets to stay free of charge?

Although they can't stay for free, cats and dogs are welcome at Mercure Sao Paulo Pamplona Hotel for a fee of BRL 100 per pet, per night. The property also provides food and water bowls and litter boxes.

Does Mercure Sao Paulo Pamplona Hotel have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from Mercure Sao Paulo Pamplona Hotel?

The closest major airport to Mercure Sao Paulo Pamplona Hotel is São Paulo (CGH-Congonhas), which is 5.1 mi away (17 minutes by car). Another top airport is São Paulo/Guarulhos Intl. Airport, which is located 19.6 mi away (41-minute drive).

Are there rooms with balconies that I can book at Mercure Sao Paulo Pamplona Hotel?

No, there aren't any guestrooms with balconies at Mercure Sao Paulo Pamplona Hotel.

Mercure Sao Paulo Pamplona Hotel Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 278 out of 701 reviews
Rating 8 - Good. 245 out of 701 reviews
Rating 6 - Okay. 110 out of 701 reviews
Rating 4 - Poor. 35 out of 701 reviews
Rating 2 - Terrible. 33 out of 701 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Van

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel, nice and central

Good hotel, very central and in a nice area. Walking distance to all main tourist attractions and also some nice little local restaurants within quick walking distance
Stayed 4 nights in Apr 2025

6/10 Okay

Disnarda

Liked: Staff & service, amenities
The property needs some renovation especially in the bathroom.The food in the restaurant I did not like it.Did dine the first and did never go back for dinning.
Stayed 5 nights in Apr 2025

2/10 Terrible

Felipe

Traveled with group, Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Terrible! Hotel is being refurbished, and there's noise and dust everywhere! Also I've choose the hotel to use the pool, and guess what? Pool is closed, also gym! Terrible, terrible!
Stayed 2 nights in Jan 2025

8/10 Good

Terrie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The room did not have the three beds set up. But they were very good about bringing one up. The staff was very friendly. The breakfast was excellent very noisy because of construction and we were not told the pool was not available before we checked in. I don’t think the neighborhood was very nice, but you could walk to very nice supermarket.
Stayed 1 night in Jan 2025

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My stay

My stay overall was solid. There was some miscommunication a couple times with the front desk involving multiple workers depending on the time you caught them. Checking in one of the rooms had a few things not prepared.
Stayed 6 nights in Jul 2024

10/10 Excellent

James Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the property was in an excellent location. close to the metro and shopping. Very clean. Staff very helpful. Would definitely stay again or recommend anyone to stay there
Stayed 9 nights in Apr 2024

6/10 Okay

Noah

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 11 nights in Jan 2024

8/10 Good

Jason

Liked: Cleanliness, staff & service, room comfort

Comfortable hotel in nice area.

Very friendly staff, comfortable room with a very comfortable bed, the bathroom was fine but could benefit from renovation. Breakfast was basic but very nice - enough variety of hot and cold food. Good location in safe area.
Stayed 3 nights in Dec 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service, beyond compare

The desk manager was very kind and super helpful - many thanks to Vittoria! The room was perfect and location ideal. A very xute pool and delicious buffet that includes jot food. All the staff was excellent in fact.
Stayed 1 night in Dec 2023

10/10 Excellent

Giovani

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, spacious room, okay breakfast

I was quite happy with my stay at Mercure Pamplona. The room is very spacious and comfortable, the location is excellent - near attractions, metro and good restaurants - and teh condition of the facilities is great. I would only say that hot food options for breakfast are not the best. But this may be a case of preference only. I would be more than happy to stay there again nonetheless.
Stayed 3 nights in Oct 2023

10/10 Excellent

Dani

Stayed 3 nights in Apr 2022

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2022

6/10 Okay

Larry

Disliked: Cleanliness
Stayed 4 nights in Sep 2021

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location near food and shopping. Check in fast with very pleasant staff. Room was huge, clean and comfortable
Stayed 5 nights in Apr 2021

8/10 Good

Verified traveler

Stayed 1 night in Mar 2021

10/10 Excellent

Adilson

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The room was clean and spacious

Stayed 1 night in Jan 2021

10/10 Excellent

Verified traveler

Stayed 2 nights in Dec 2020

8/10 Good

Verified traveler

Stayed 4 nights in Nov 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was really impressed with Tamirys specifically. She spent over an hour cumulatively speaking with me about the city and spoke English very well.
Stayed 7 nights in Jan 2020

10/10 Excellent

João

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfecft
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities
Nice people but don’t speak English well. Make the communication very difficult.
Stayed 7 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Jesus, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Big room, convenient location.

Big room, convenient location.
Stayed 5 nights in Jul 2019