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Recent guest reviews

Excellent city business hotel with good gym facilities. Great breakfasts outdoor pool. Kind considerate hotel staff

This hotel has a serious problem of communication with its guests. I checked in on Jan 18 for the club reservation for which I paid close to $ 300 versus a regular reservation out of the club that I did the past few months for almost half the price. When I checked in the person who helped me failed to ask me if I had a car which I did and also and most importantly, failed to advise me that I was supposed to have breakfast at the club facilities. I came down to the main lobby area for breakfast and when I checked out there was a charge of over R$ 164 for breakfast for two. I had to tell the lady that I had paid for the club with breakfast so that she would wake up and realize that the breakfast charge was not supposed to be there. In other words this club reservation makes no sense at all.

Hotel was very nice and staff was helpful. Most spoke English. Hotel staff forgot to refill minibar consistently.

Avenida das Nacoes Unidas 13.301 Sao Paulo SP

Hotel highlights

  • Walking distance to Luiz Carlos Berrini Engineer's Avenue and Morumbi Shopping Mall
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Spa

Located in Brooklin Novo, Grand Hyatt Sao Paulo is within a 15-minute drive of popular attractions such as Shopping Eldorado and Transamerica Expo Center. This 467-room, 5-star hotel has 2 restaurants, a full-service spa, and an outdoor pool.


Dining

This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Order from 24-hour room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge. Start each morning with cooked-to-order breakfast, available for a fee from 6:30 AM to 10:30 AM.


Rooms

All 467 soundproofed rooms feature minibars, laptop-compatible safes, and phones. LED TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in Egyptian cotton sheets and pillow menus, and bathrooms offer hair dryers and designer toiletries. Ironing boards, desks, and wardrobes or closets are also standard.


Property features

Guests of Grand Hyatt Sao Paulo enjoy a full-service spa, an indoor pool, and an outdoor pool. Valet parking is BRL 53 per day if you plan to drive, or hop aboard the airport shuttle (available 24 hours) for BRL 350 per vehicle. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, tours or tickets, and securing valuables. Other amenities at this luxury hotel include a health club, a spa tub, and a sauna.

Room options

Room, 2 Twin Beds

2 Twin Beds | Sleeps 3

Room, 1 King Bed (Bridge View)

1 King Bed | Sleeps 3

Room, 1 King Bed

1 King Bed | Sleeps 3

Room, 1 Queen Bed (Bridge view)

1 Queen Bed | Sleeps 2

Guest reviews for Grand Hyatt Sao Paulo

Everyone (2) Business (1)
5
Everyone

Excellent city business hotel with good gym facilities. Great breakfasts outdoor pool. Kind considerate hotel staff

By on Aug 12, 2018

Review comment responded on Aug 21, 2018

Hi Guest, I´m glad to see that you were very happy during your stay with us and that our colleagues made their best to provide you the real Grand Hyatt Experience. Hope to see you again, Regards,

4

a few comments

Everyone

This hotel has a serious problem of communication with its guests. I checked in on Jan 18 for the club reservation for which I paid close to $ 300 versus a regular reservation out of the club that I did the past few months for almost half the price. When I checked in the person who helped me failed to ask me if I had a car which I did and also and most importantly, failed to advise me that I was supposed to have breakfast at the club facilities. I came down to the main lobby area for breakfast and when I checked out there was a charge of over R$ 164 for breakfast for two. I had to tell the lady that I had paid for the club with breakfast so that she would wake up and realize that the breakfast charge was not supposed to be there. In other words this club reservation makes no sense at all.

By on Jan 20, 2017

Review comment responded on Jan 30, 2017

Dear Guest, I´m sad to read your perception about our communication, this is not our standard and I will certainly look at it more closely. We apologize and kindly ask you to give us another chance to revert your bad impression. We hope to have you back and exceed your expectations. Thank you very much for your comment.

4

grand hyatt sao paulo

Business

Hotel was very nice and staff was helpful. Most spoke English. Hotel staff forgot to refill minibar consistently.

By on Oct 21, 2010

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