Blue Tree Premium Morumbi3.5 out of 5.0
Recent guest reviews
Hair all over the desk and bathroom floors. Bathroom tiles worn/moldy. Needed an iron and was asked to wait 3 hours. Breakfast buffet was okay. This hotel is not what it once was ... 10 years ago this was a great option for the area; however, the quality is not the same and it has suffered from lack of maintenance. The presence of signs everywhere about “securing your belongings” (rooms, elevators) does not help.
This hotel is located directly across from Morumbi shopping and is convenient for restaurants in the mall. The lobby is clean and staff was friendly. The restaurant is on the second floor and was convenient for me with the dinner and breakfast. Food was hot, fresh and good. Now for the room.....It was a large room with two twin beds which was clean. My view was of the Morumbi shopping. The bathroom was very, very small. Walk-in shower, which some said they had problems with the water temperature; I did not experience this. The bathroom was very outdated. The mirror was worn as were the tiles. Compared to the lobby this decor did not match throughout the hotel. The pool is tiny! I didn't see anyone using it and it appeared not many made their way to the rooftop to use this. If given the opportunity to return to Sao Paulo, I will not stay here. I'd rather find a Sheraton, Hilton or Hyatt.
Location. That is the strongest factor of this Hotel. The Hotel is quality is good, the rooms are spacious but they don`t have iron. So, if you are in a business travel like I was, you must use the laundry service and I did not appreciated that.
Shower temperature fluctuated, and as shower too small (and with door opening inwards) to avoid water, this was uncomfortable/dangerous. Temperatures outside went down to 12'C, and the air conditioning had no heating. I asked Reception to send a blanket, but it never came. Safe stopped working part way through my stay. Reception said they would send somebody to fix it, but after an hour they had not come, so I went to bed. Swimming pool is pathetically small - what a waste of money putting it up there. Gym equipment too close together. Two treadmills stuttering, which is rather dangerous at speed. This was booked by my client. If on my own I would either pay more for the Hyatt, or possibly even try the superior of the Ibis next door. Good location opposite (expensive) shopping malls, but at least that provides plenty of dining options in evenings and at weekends.
Let me say first of all that this was my first visit to Brazil and the people are lovely. I felt very welcomed by those I met, though service industries (taxi; airport; hotel) can be - as in most countries - a bit grumpy. I stayed at the Blue Tree Premium Morumbi for six nights in June 2017. I was speaking at a conference and the accommodation had been provided for me. Before I go to such conferences, I always look at the hotel website and Tripadvisor and I was slightly concerned when I read reviews before I went. I was not to be disappointed by the accuracy of the reviews, but I was to be rather disappointed by the hotel. I travel many times each year on business and this is by far the worst hotel I have ever stayed in, through over 40 countries. You can check previous entries to see that I rarely have negative comments, but I do try to be very objective. To start with, the rooms look like they haven't been refurbished in 25 years - we are back to the 70s/80s for decor. It’s isolated American 2-story motel style, like you see in movies. Whilst the bed and linen were clean, everything is old. The pillows are thin, unsupportive and bizarrely 2/3 size of normal pillows; the bathrooms are battered and old. There is poor seals on tiles and the shower doors are glass without any stops, so rather unnervingly simply crashes against the fixed glass as you get out. The toilets are engineered so that the seat does not stay up when required. The showers are not thermostatically controlled, so once in a while you get a rush of very hot water which is not only unnerving and uncomfortable, it is potentially dangerous. There was no indication whether the water was drinkable, so I had to buy and use use bottled water to be on the safe side. In general the room was old and many years past the need for refurbishment. The room I had, would be described as a small suite (with sofa and slightly separate area from the bed) and the desk in the room had no light on or over it whatsoever, making reading very difficult when you had work to do. Wifi was not blistering, but just about adequate, though uploading took a very long time for larger files. The windows in the room were heavy, had poor restraints and so could open wide enough to be unsafe. The bedside lights were positioned in what I thought initially was jaunty and fashionable angle, but it was because the shades do to ft and are simply lodged over the top of the bulb. Only one side of the bed had a bedside table, although the other side had obviously had one at some stage for there was a mark on the bed head showing it’s previous positioning. In the rooms, there is no facility to make hot drinks as in most middle-standard hotels upwards, nor are there any free hot drinks anywhere in the hotel, as is sometimes the alternative offer. You can buy them at the bar downstairs by reception, but much of the time it has no-one present there, so it even harder to obtain any form of hot drink. I never saw any shower gel in the bathroom for the six nights I was there. South/East facing rooms have an apartment block being built behind them. Some of the work seems to start at 5.30am (not a fault of the hotel, by the way). Some of my colleagues complained of bad smelling rooms. My clothes felt damp all the time. They do have free dental floss in the public restrooms though, which is a first. Residents may well spend a lot of time in the huge Morumbi shopping centre across the road if not to get their drinks and food, but to get some relief from the inadequate facilities provided by this hotel and the depressing rooms. I appreciate that this is in Brasil, but the only English TV station is BBC World. I never got the hang of the lifts (elevators), some required a card before you could press your button; some did not require a card at all and another, did not seem to recognise your room card at all and the floor that you pressed. Eventually, I realised that I needed to hold the button with the floor light on and hope that it might get me to the floor I wanted. Going down from my room floor was always OK! Pictures of the pool represented on the website are very misleading, I think it would probably be 5m x 3m (average) for the outside one and the inside 7m x 3m (average). None of which was very appealing, so, I didn’t actually test the water. The restaurant was extremely basic and whilst none of the food seemed inedible, it was bland, boring and quite often hot food was not hot at all. They only - as far as I could tell - provided a buffet, always with beans. Such was the poor food offering, that many of the people on the conference, despite having their dinners paid for, went outside and paid for themselves. On feedback forms, despite there being no space for comments on the hotel, 25% made significantly negative comments about standards they experienced, some mentioning bad smells and loud noise in their rooms. I haven’t come across that level of dissent before. If the Blue Tree Premium Morumbi would like to compete with other hotels in the area going forward (there is an Ibis and Ibis Budget right behind), it needs a significant investment and revamp to move it from the inadequacy and disappointments that visitors will often face as it stands. I should add that the facilities provided for the conference were very good and the office staff in the business centre were extremely helpful (well done Ingrid!). That said there is no specific business area for people to work and consequently, the disappointments of the room, space, and lighting make it a poor hotel for business users or indeed anyone wanting a decent level of room accommodation and food to choose.
Just spent 2 weeks here on business. Had emailed ahead a week before asking for early check in as I was arriving early and had to go straight to a meeting. No acknowledgement and no room ready when I turned up. Stayed here before. My room was ok if a bit dull in terms of decor. Clean linen every day and good showers. Breakfast buffet adequate. Wi if not the fastest. Most of the staff were very helpful but for a business type hotel not that many English speakers. Location is good for nearby businesses. There is a shopping centre and a large Carrefour within 10 minutes. Have to say Sao Paolo not the most interesting or appealing place to visit, I was bored out of my head every weekend. One tip is to allow plenty of time to get to the airport as the traffic can be horrendous.
I travel to Sao Paulo for work at least once every few months. Given the proximity of this hotel to my office, I end up staying here. HOWEVER - i have literally nothing positive to say about this hotel. Every single time I have stayed at this hotel, there has been some issue with billing/invoicing. (i.e: in my last stay, i was overcharged for a night and the reimbursement process is taking over 4 weeks.. - still processing) Not to mention - the quality of the rooms and breakfast is god-awful. TL;DR - Avoid at all costs (i know i will)
I spent 1 week in this hotel in a business trip. During the last night, I advice to them htat my husband will going to arrive at 3:00 AM to depart with me at 6:00 to airport and they charged R$60 just to spent 3 hs with me. I advise to them that I never again we will be staying here and the don´t care. The guy from the front desk just say "OK", i already charge the $60 in your credit card. Additionally the breakffast is poor, room in floor 17 is too noisy and the bathroom is as big as a phone cabine :( WORST HOSPITALITY AND CUSTOMER CARE EVER SEEN!
The hotel is in very bad shape and fails to fulfill what it promises. I got there on Sunday evening, around 9pm. There were about 15 people in line to checkin and only one poor attendant was struggling to assist everyone. In addition to that, the hotel internet went out and all guests were phoning the reception, which only made it more difficult for the poor girl. The room is not at all nice. It is big, but the couch had a disgusting stain that prevented me from touching it, the bed linen was too small for the bad and would barely cover the mattress, and the bathroom wallpaper was peeling off. Breakfast was simple and overcrowded, had to wait for a table. And the checkout, just like the checkin, had another huge cue. Ah, the wi-fi that wasn't working on the first day? Took three days to get back to work and even then was very slow.
I go to this hotel from time to time, just because it is walking distance to our office in SP, and to avoid SP traffic, otherwise I would avoid this hotel. It is a very basic hotel at luxury price sometimes. Everything is just average, nothing bad, but nothing good either, and the price just ridiculous for its standards.
- Free buffet breakfast
- Free WiFi in rooms and public areas
- Onsite dining
- Outdoor pool and indoor pool
Located in Brooklin Novo, Blue Tree Premium Morumbi is adjacent to Morumbi Shopping Mall and within a 10-minute stroll of Shopping Market Place. This 394-room, 3.5-star hotel welcomes guests with free breakfast, an outdoor pool, and an indoor pool. Near the airport, it's also near Morumbi Stadium and Jockey Club.
Start your day off right with a free buffet breakfast, served each morning from 6 AM to 10 AM. This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.
Blue Tree Premium Morumbi's 394 soundproofed rooms provide minibars, safes, and phones. 32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Rooms also include desks.
Blue Tree Premium Morumbi features an indoor pool, an outdoor pool, and a fitness center. Parking is available for BRL 21 per day (BRL 21.00 per day for valet parking), and there's also a free area shuttle. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, tours or tickets, and luggage storage. Additional amenities include a sauna, free WiFi in public areas, and 10 meeting rooms.
Reviews from Trip Advisor
65% of guests recommend this hotelTotal of 1343 reviews