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Crowne Plaza Resort Sanya Bay by IHG

5.0 star property
Stylish beach retreat with outdoor pool

Choose dates to view prices

Photo gallery for Crowne Plaza Resort Sanya Bay by IHG

Exterior
View from room
View from room
Outdoor pool
Interior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Parking included
  • Gym
  • 24/7 front desk
  • Housekeeping

Explore the area

View in a map
No.228, Sanya Bay Road, Sanya, Hainan, 572000
  • Place, Tianya Haijiao
    ‪5 min drive‬
  • Place, Jingrun Pearl Museum
    ‪8 min drive‬
  • Place, Coconut Dream Corridor
    ‪10 min drive‬
  • Airport, Sanya (SYX-Phoenix Intl.)
    ‪5 min drive‬

Room options

View all photos for Standard Room, Garden View

1 bedroom, down comforters, minibar, in-room safe

Standard Room, Garden View

10.0 out of 10
Exceptional
(1 review)
  • 592 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, Sea View

View from room

Standard Room, Sea View

  • 592 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Garden View

1 bedroom, down comforters, minibar, in-room safe

Standard Room, 2 Double Beds, Garden View

  • 592 sq ft
  • Sleeps 2
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Sea View (High Floor)

1 bedroom, down comforters, minibar, in-room safe

Standard Room, 1 King Bed, Sea View (High Floor)

  • 592 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Garden View (Sea View)

1 bedroom, down comforters, minibar, in-room safe

Standard Room, 1 King Bed, Garden View (Sea View)

  • 592 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room (Upgraded)

1 bedroom, down comforters, minibar, in-room safe

Standard Room (Upgraded)

  • 592 sq ft
  • Sleeps 3
  • 1 Twin Bed

View all photos for Standard Room

1 bedroom, down comforters, minibar, in-room safe

Standard Room

  • 592 sq ft
  • Sleeps 3
  • 1 Twin Bed

View all photos for Standard Room, 2 Double Beds, Garden View (Sea View)

1 bedroom, down comforters, minibar, in-room safe

Standard Room, 2 Double Beds, Garden View (Sea View)

  • 592 sq ft
  • Partial ocean view
  • Sleeps 2
  • 2 Double Beds

View all photos for Standard Room, Club Lounge Access, Sea View

1 bedroom, down comforters, minibar, in-room safe

Standard Room, Club Lounge Access, Sea View

  • 592 sq ft
  • Sea view
  • Sleeps 2
  • 2 Double Beds

View all photos for Standard Room, Pool View

Standard Room, Pool View | 1 bedroom, down comforters, minibar, in-room safe

Standard Room, Pool View

  • 592 sq ft
  • Sleeps 2
  • 2 Double Beds

View all photos for Standard Room, Pool View

1 bedroom, down comforters, minibar, in-room safe

Standard Room, Pool View

  • 592 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Sea View

1 bedroom, down comforters, minibar, in-room safe

Standard Room, 2 Double Beds, Sea View

  • 592 sq ft
  • Sea view
  • Sleeps 2
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Sea View (High Floor)

Standard Room, 2 Double Beds, Sea View (High Floor) | 1 bedroom, down comforters, minibar, in-room safe

Standard Room, 2 Double Beds, Sea View (High Floor)

  • 592 sq ft
  • Ocean view
  • Sleeps 2
  • 2 Double Beds

View all photos for Presidential Suite, 1 Twin Bed

Presidential Suite, 1 Twin Bed | 1 bedroom, down comforters, minibar, in-room safe

Presidential Suite, 1 Twin Bed

  • 5156 sq ft
  • Ocean view
  • Sleeps 5
  • 1 Twin Bed

View all photos for Family Suite, 1 Bedroom, Accessible, Club Lounge Access

1 bedroom, down comforters, minibar, in-room safe

Family Suite, 1 Bedroom, Accessible, Club Lounge Access

  • Ocean view
  • Sleeps 4
  • 1 Twin Bed

View all photos for Standard Room, Club Lounge Access, Sea View

Standard Room, Club Lounge Access, Sea View | 1 bedroom, down comforters, minibar, in-room safe

Standard Room, Club Lounge Access, Sea View

  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Accessible, Club Lounge Access

Junior Suite, 1 Bedroom, Accessible, Club Lounge Access | View from room

Junior Suite, 1 Bedroom, Accessible, Club Lounge Access

  • Sea view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed, Sea View (Top Floor)

1 bedroom, down comforters, minibar, in-room safe

Standard Room, 1 King Bed, Sea View (Top Floor)

  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Sea View (Top Floor)

1 bedroom, down comforters, minibar, in-room safe

Standard Room, 2 Double Beds, Sea View (Top Floor)

  • Sea view
  • Sleeps 2
  • 2 Double Beds

View all photos for Family Suite, 1 Bedroom, Club Lounge Access, Sea View (Family)

Family Suite, 1 Bedroom, Club Lounge Access, Sea View (Family) | 1 bedroom, down comforters, minibar, in-room safe

Family Suite, 1 Bedroom, Club Lounge Access, Sea View (Family)

  • Sea view
  • Sleeps 5
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom, Accessible, Club Lounge Access

1 bedroom, down comforters, minibar, in-room safe

Suite, 1 Bedroom, Accessible, Club Lounge Access

  • Partial ocean view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Family Suite, 1 Bedroom, Club Lounge Access, Sea View

Family Suite, 1 Bedroom, Club Lounge Access, Sea View | 1 bedroom, down comforters, minibar, in-room safe

Family Suite, 1 Bedroom, Club Lounge Access, Sea View

  • Sea view
  • Sleeps 5
  • 1 Twin Bed

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About the neighborhood

Sanya

Located in Tianya District, Crowne Plaza Resort Sanya Bay by IHG is within a 15-minute drive of popular attractions such as Jingrun Pearl Museum and Tianya Haijiao. This 383-room, 5-star hotel has 3 restaurants, an outdoor pool, and free in-room WiFi.

What's nearby

  • Tianya Haijiao - 5 min drive - 2.5 miles
  • Jingrun Pearl Museum - 8 min drive - 5.0 miles
  • Coconut Dream Corridor - 10 min drive - 6.1 miles
  • Sanya Dream Water Park - 13 min drive - 10.4 miles
  • Sanya Bay - 19 min drive - 11.1 miles

Getting around

  • Sanya (SYX-Phoenix Intl.) - 13 min drive

Restaurants

  • ‪紫悦中餐 - ‬6 min drive
  • ‪Orenji Coffee橙咖啡 - ‬7 min drive
  • ‪ShunXin Seafood Restaurant - ‬6 min drive
  • ‪Кафе "Хорошее место - ‬6 min drive
  • ‪可口稻 - ‬6 min drive

About this property

Crowne Plaza Resort Sanya Bay by IHG

Stylish beach retreat with outdoor pool
Guests staying at Crowne Plaza Resort Sanya Bay by IHG enjoy an outdoor pool, a gym, and free WiFi in public areas. There's free parking and limo/town car service. Multilingual staff at the 24-hour front desk can assist with concierge services, luggage storage, and dry cleaning/laundry. Other amenities at this beach hotel include an outdoor tennis court, meeting rooms, and a conference center.
LCD TVs come with digital channels, and guests can stay connected with free WiFi. Beds are dressed in pillow menus and down comforters, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Balconies, iPod docks, and sitting areas are other standard amenities. Limited housekeeping is available.
An outdoor tennis court and a health club are featured at the hotel. In addition to an outdoor pool, other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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  • Pool
  • Kids pool
  • Parking included
  • Free WiFi
8.2 out of 10, Very Good, 117 reviews
$89 nightly
The price is $94
Dec 11 - Dec 12
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; CNY 173 to 228 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Deep Blue Bar and Grill
  • Shanhailou
  • Star Cafe
  • Tian Di Hot Pot

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Health club
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Shopping

Family friendly

  • Arcade/game room
  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Separate bedroom
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center (7,320 square feet of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 10 floors
  • Banquet hall
  • Built in 2012
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • iPod dock
  • LCD TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Rollaway/extra beds are available for CNY 660.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: CNY 1000 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately CNY 173 to 228 for adults, and CNY 0 to 173 for children
  • Rollaway bed fee: CNY 660.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM—-midnight
  • Check-out: noon
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • There are no elevators.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Grand Fortune Bay Hotel Sanya
Grand Fortune Bay Sanya
Crowne Plaza Sanya Bay
Grand Fortune Bay Hotel Sanya Hainan
Crowne Plaza Resort Sanya Bay Hainan
Sanya Crowne Plaza

Frequently asked questions

Is free cancellation available at Crowne Plaza Resort Sanya Bay by IHG?

Crowne Plaza Resort Sanya Bay by IHG provides free cancellation on some room rates. For more details, review the cancellation policy on our site.

How much does it cost to stay at Crowne Plaza Resort Sanya Bay by IHG?

As of Dec 10, 2025, prices found for a 1-night stay for 2 adults at Crowne Plaza Resort Sanya Bay by IHG on Dec 17, 2025 start from $85.83, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do close to Crowne Plaza Resort Sanya Bay by IHG?

This hotel is situated in Tianya District, close to Sanya Bay, Tianya Haijiao, and Jingrun Pearl Museum.

Is parking available on site at Crowne Plaza Resort Sanya Bay by IHG?

Yes, self parking is offered for free at the hotel.

Does Crowne Plaza Resort Sanya Bay by IHG have a casino at the property?

No, Crowne Plaza Resort Sanya Bay by IHG doesn't have a casino.

Will I find an indoor pool at Crowne Plaza Resort Sanya Bay by IHG?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What do couples enjoy most about Crowne Plaza Resort Sanya Bay by IHG?

This boutique hotel offers many amenities for couples such as an outdoor pool and a bar with some guestrooms featuring private pools.

Does Crowne Plaza Resort Sanya Bay by IHG have a hot tub?

No, there isn't a spa tub at this hotel.

Does Crowne Plaza Resort Sanya Bay by IHG feature a restaurant that includes a breakfast menu?

Yes, Crowne Plaza Resort Sanya Bay by IHG has 3 restaurants, and serves buffet breakfast each morning for a surcharge.

Will Crowne Plaza Resort Sanya Bay by IHG allow pets to stay free of charge?

No, pets aren't allowed at Crowne Plaza Resort Sanya Bay by IHG.

Are there connecting rooms at Crowne Plaza Resort Sanya Bay by IHG?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Crowne Plaza Resort Sanya Bay by IHG?

The closest major airport to Crowne Plaza Resort Sanya Bay by IHG is Sanya (SYX-Phoenix Intl.), which is 4.6 mi away (13 minutes by car).

Are there rooms with balconies that I can book at Crowne Plaza Resort Sanya Bay by IHG?

Yes, every guestroom at Crowne Plaza Resort Sanya Bay by IHG comes with a balcony with some featuring ocean or garden views.

Does Crowne Plaza Resort Sanya Bay by IHG host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Crowne Plaza Resort Sanya Bay by IHG.

Crowne Plaza Resort Sanya Bay by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 45 out of 91 reviews
Rating 8 - Good. 31 out of 91 reviews
Rating 6 - Okay. 8 out of 91 reviews
Rating 4 - Poor. 4 out of 91 reviews
Rating 2 - Terrible. 3 out of 91 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

9.4/10

Amenities

8.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Rende

Stayed 1 night in Apr 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel. The staff was very friendly. The seaview from my room was exceptional. Highly recommend!
Stayed 5 nights in Mar 2025

10/10 Excellent

Leena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

8/10 Good

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Perfect location. Beach across from hotel. Close to airport. Staffs inexperienced.
Stayed 3 nights in Feb 2025

10/10 Excellent

Eduardo T

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful. Easy walk to beach with large boulevard seeing locals enjoy from dancing groups to families hanging out
Stayed 4 nights in Feb 2025

10/10 Excellent

Dilinur

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, the food is great. Room is spacious and comfortable. Highly recommend to foreigners.
Stayed 7 nights in Jan 2025

10/10 Excellent

Maghsood

Stayed 5 nights in Dec 2023

10/10 Excellent

Taojie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it is a great place but even the best ocean view isn't full ocean front, only partially ocean front
Stayed 5 nights in Apr 2023

8/10 Good

brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything at the hotel was incredible. It is in the perfect location for someone that wants peace, access to the beach and excellent service. The food was great. The only negatives were Covid related. I was traveling from Beijing, so I could not go on any tours or excursions. The hotel made up for it by being a great place to relax and hang out.
The view from my balcony.
Stayed 4 nights in Nov 2021

8/10 Good

oren

Traveled with family
Liked: Staff & service, room comfort
Very friendly service,
Stayed 8 nights in Dec 2020

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2020

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Sanya Bay

Perhaps the hotel is under renovation as only one wing seemed to be being used. Beds were a little firm, but better than other places in China. Food & drinks expensive, but breakfast buffet pretty extensive. They do not speak as much English here as anticipated. Pool only 4.5’ deep.
Stayed 6 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall I had a pleasant 3 nights stay at this hotel, it was certainly built as a five star, however, it is starting to need some TLC. The staff were amazing, friendly and courteous. I find it to be an excellent location for a true getaway, close enough to the airport, but far away from the hustle & bustle of the city. The public beaches were steps away (across the road) and lots of paths along the ocean for perfect morning/evening walk (stroll). I would recommend.
Stayed 3 nights in Dec 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Cant get wifi as different network..they dont hv googles..youtube...the counter staff although they cant speak english'..but they are vety helpful trying their best to fix the wifi for us..they are sincere and warmth in their service.especially the counter staff ms christina.The lobby cafe serving bbq buffet at dinner time and the staff was vety caring knowig we are middleage adults they suggested to us tt having bbq might be too heaty for us and advise us to hv chinese food in their chinese restaurant which there are better choices of food for us..sure enough my family all of us was down with bad flu and cough..One of the captain noticed me very sick ate halfway going bk to my room to rest..later after my hubby n son finished their course of food..They hv given me free pack of green vegetables with hot porridge for my hubby to bring to me to eat..What a wonderful and thoughtful staff they have in the hotel.very impressive and touching.Keep it up.
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveler

Stayed 1 night in Mar 2019

8/10 Good

Kin Chi

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
The hotel is too old now. Needs renovation or at least some repair and paint brush to the furniture. Overall neat and tidy. Coffee and tea for breakfast is not upgraded yet. No coffee bean made coffee. Coffee is just like water with coffee colour.
Stayed 3 nights in Dec 2017

2/10 Terrible

Udatenne Gedara

Disliked: Cleanliness, staff & service, room comfort

waiting for refund

I booked this hotel for 3 days but I stayed only one night. Smokers are every where, room smelled hard smoke. There was a ashtray in the room. the same time in informed reception desk and asked to cancel my next two days. Dealing with reception was really hard. they spoke very little English and they asked me to contact Hotels.com. unfortunately there was no WiFi at that time. I could write a mail to Hotels.com through business center computer and I asked a refund. Still I am waiting for a reply from Hotels.com, and they said they are still trying to contact the Crowne Plaza. To book your hotel it will take 2 min. but if you have a problem or refund no one will be there for you.
Stayed 4 nights in Sep 2017

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities

Nice resort but poorly maintained

I was upgraded to a lovely suite but there was mildew in the shower, the sofa cushion was stained and the lights in the living room could not be turned off or on from any switch there. The bed base and headboard were peeling and paint touch ups were visible on the shower ceiling. I wasn't aware that breakfast ended at 10:30 am and arrived to the restaurant at 10:40 when the buffet was being cleared. As I don't speak Chinese, it was difficult to communicate with the employees and they just advised that breakfast was over. Eventually an employee offered to get me some bread. When I returned to my room hoping to order room service breakfast I found that room service does not serve breakfast. I went looking for other options and only the lobby lounge was open. From there I was able to order a lunch dish to the lobby lounge. At check out the employees were friendly but when I requested a copy of the lobby lounge bill, they called over to the lounge and advised the bill could not be found as the meal was 2.5 hour prior but the bar was empty so I did not understand the reason for this. On requesting a taxi at the front door to go to the airport the employees told me they did not know how to get a taxi as they were new. There were several employees and I had to explain to them that they need to find out the telephone number for a taxi company so that they can call taxis for waiting guests. Eventually I did get a taxi. The employees were friendly but did not appear to be trained.
Stayed 1 night in Aug 2017

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Someone hold a key to open my door because of the wrong key given by register counter. Never experienced such a bad trip in this hotel.

10/10 Excellent

vinh loi lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overall, a wonderful well managed resort.

A wonderful resort with great breakfast offering. Special thnx to a great service from Vincen at the desk and Kent, Alvin at the entrance crew. Quiet, great pools, great beach across the back road. Not a walking distance to town but a cab ride is about $10 US. Very close to airport and Nanshan etc. Shuttle service is available though the schedule offered is poor only two trips per day and doesn't start till 10am. Airport pickup should be offer to guess since it is way closure than many other resorts to airport. Free wifi should be strengthen, connection is fairly weak.

6/10 Okay

charlie , nc

Liked: Room comfort

Ok choice

Good location, nice & long beach walk, peaceful. Overall is good except for the breakfast which is worse than a 3 star hotel.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean .. Amazing landscaping. Would recommend to friends. Good breakfast

4/10 Poor

Toon Muat

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities

Beautiful Hotel with many minor faults

In the room, there is a little card that says " its the little things that counts". Obviously they do not walk the talk. In my room alone, the cordless phone does not work, the USB Charging port on the desk panel does not work, the clock in the bathroom has stopped and the shower rose holder is loose. In my parents room, the door cannot lock. Its is time for a refresh.

4/10 Poor

Leang

Disliked: Cleanliness, staff & service, property conditions & facilities

No Crowne Royalty Here

Renovation process was still taking place. Misleading to see here on hotels.com as a 5 star hotel when it felt like maybe a 3 or less. I feel like even with the hotels of less quality had less things falling apart. Middle of the hotel lobby had construction going on and most of the furniture was covered and not usable. We tried to check in an hour early our rooms weren't ready with no place to sit and wait. There was barely any air conditioning on. We each did get a complimentary drink in the Business Executive Lounge. I was hot and tired from our train ride in, and just wanted a nice cold beer. I have never been served warm beer ever, and I totally flipped out in all of my American splendor. I have been to poorer countries and served cold beer. I did end up getting a cold beer after trying to translate in my terrible Chinglish. After maybe an hour or so later only one room was ready, and so I just got mine later in the evening. My room did not have a luggage rack or a tall standing lamp as my parent's hotel room did even though it was 2 rooms away from mine. My room also had a broken door knob to the glass sliding door, total security issue. 2 electrical outlets didn't even work, plate outlet coming apart, hair dryer paint peeling off, double lock on the door didn't work, no towel holder for separate toilet and sink area, dusty chaise, blood on the blanket, torn bedskirt, frayed duvet cover, and peeling wallpaper, and barely any AC working. Not worth it and not recommending.

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