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Recent guest reviews

Clean and friendly. Great place to stay for fresh truffle hunting.

While this is a fairly nice property, it isn't close to very much, and the service is just "OK". We had a number of specific issues that made the stay less enjoyable than it should have been: 1) We booked 2 suites - but when we got there they only had one for us. It turns out that they thought we didn't really want 2 suites, and decided to cancel one of them without sending a notice through Orbitz. They offered a room our 2nd night, but we had already unpacked and it didn't make sense to move at that point. 2) We had to wait nearly an hour for our bags to be brought to our room after we checked in. 3) My family went to the spa to use the "salt caves" - really just a room with 2 salt water pools. The staff was disorganized. We were told it would be a 5 min wait, but after more than 10 min - watching them let many other people in (even though the people arrived after our family), we reminded the staff that we were waiting and they then said it would be TWENTY more minutes... when we reminded them that they had said "5 minutes"... their response was "it is 5 Italian minutes!"?? 4) Dinner was mediocre and the wait staff inattentive but pretty view Overall, it is probably a 3 1/2 to 4 star experience. I should be giving them lower ratings since they only honored one of my 2 reservations, but I assume they don't do that to most people. Just be aware that the service at this hotel is just "OK" - there are parts that are nice, and other areas where they clearly fall short.

Località San Maurizio, 39 Santo Stefano Belbo CN

Hotel highlights

  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Relais San Maurizio - LHW places you 7.9 mi (12.7 km) from Francone - Cantina. This 5-star hotel has 36 guestrooms and offers conveniences like 2 restaurants, a full-service spa, and an outdoor pool.


Dining

Start your day off right with a free full breakfast, served each morning from 7:30 AM to 10:30 AM. Enjoy dining at one of 2 onsite restaurants including Guido da Costigliole, which specializes in local cuisine. Savor a meal from the comfort of your room with room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café.


Rooms

Relais San Maurizio - LHW's 36 air-conditioned rooms provide free newspapers, free bottled water, and safes. Flat-screen TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and designer toiletries, and beds sport premium bedding. Other standard amenities include phones, desks, and wardrobes or closets.


Property features

At Relais San Maurizio - LHW, guests enjoy a full-service spa, an indoor pool, and an outdoor pool. Free valet and self parking are available, and there's also an airport shuttle for a fee. The front desk has multilingual staff on hand 24/7 to help with luggage storage, securing valuables, and tours or tickets. Other amenities at this luxury hotel include a fitness center, an outdoor tennis court, and a rooftop terrace.

Room options

Executive Double or Twin Room

1 Double Bed | 2 Twin Beds | Sleeps 2

Luxury Suite

1 Double Bed and 1 Double Sofa Bed | Sleeps 2

Superior Double or Twin Room

1 Double Bed | 2 Twin Beds | Sleeps 2

Suite

1 Double Bed | Sleeps 2

Guest reviews for Relais San Maurizio - LHW

Everyone (2)
5
Everyone

Clean and friendly. Great place to stay for fresh truffle hunting.

By , from Los Angeles on Nov 7, 2018

4
Everyone

While this is a fairly nice property, it isn't close to very much, and the service is just "OK". We had a number of specific issues that made the stay less enjoyable than it should have been: 1) We booked 2 suites - but when we got there they only had one for us. It turns out that they thought we didn't really want 2 suites, and decided to cancel one of them without sending a notice through Orbitz. They offered a room our 2nd night, but we had already unpacked and it didn't make sense to move at that point. 2) We had to wait nearly an hour for our bags to be brought to our room after we checked in. 3) My family went to the spa to use the "salt caves" - really just a room with 2 salt water pools. The staff was disorganized. We were told it would be a 5 min wait, but after more than 10 min - watching them let many other people in (even though the people arrived after our family), we reminded the staff that we were waiting and they then said it would be TWENTY more minutes... when we reminded them that they had said "5 minutes"... their response was "it is 5 Italian minutes!"?? 4) Dinner was mediocre and the wait staff inattentive but pretty view Overall, it is probably a 3 1/2 to 4 star experience. I should be giving them lower ratings since they only honored one of my 2 reservations, but I assume they don't do that to most people. Just be aware that the service at this hotel is just "OK" - there are parts that are nice, and other areas where they clearly fall short.

By on Aug 3, 2018

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