Room, 1 Queen Bed, No View
Queen 1 | Sleeps 2
$108*
Per night/room
Oct 13 - Oct 14
Sheraton Santo Domingo Hotel
4.0 out of 5.0Enter your dates to see prices
Sheraton Santo Domingo Hotel
4.0 out of 5.0
4.1
out of 5
"Good!"
See all 52 reviews
This hotel is most popular for:
Recent guest reviews
Very good servicer and security , we recomendable to every time
AC not work at all in the room. Hallway frezen, and very hot room.
It is an excellent hotel, with people friendly and helpful. I try to go every year to Dominican Republic ans stay at the sheraton. It is curious to see how other hotels have the same price or even higher than the sheraton and no comparison in quality and services.
Their staff was amazing, service was an A+. My only suggestion will be... they need to have excursions info or packages so people can have another options during their stay.
Great hotel, spacious room and awesome staff. We felt ecomed from hello. Thank you
Everything about the property and staff was great. I did end up paying twice for the upgrade that I paid for online.
Nice and clean, most of the staff was really friendly and helpful. Buffet breakfast have a great selection of foods, they wanted to charge me for a beer from the mini bar but I don’t drink some one else took the beer ( keep in mind I stayed alone during my visit) and the end the 10 dollars charge was remove from the bill. The staff at the restaurant ( front desk / entrance) were kind of rude...
The refrigerator was not cooling the drink and other snack bar items.
Staff at front desk were very good. Mini bar had old and expensive food in it which marred the overall stay. The breakfast was excellent.
Great staff, everyone was very nice and welcoming. I recommended 100%.
Thus far the most professional and polite staff i have dealt with in my last 5 years of traveling.Outstanding services across the board.
Roos assigned had the carpet all wet and smelled bad. Rooms are really small
My husband and I loved staying at the Sheraton. It is clean, well maintained and what can I say about the staff? They are fantastic! I would especially like to commend Loraine Astarte. She was our "go to person". She was extremely helpful and never tired of our many questions and requests. She is knowledgeable and made our stay very comfortable. Another employee I would like to commend is Abel Pena. He was also very helpful and his desire to help was just so wonderful. He recommended a few places for us to visit and we did, and we had a great deal of fun. These are two wonderful individuals that will go a long way in promoting and advancing the hospitality at the Santo Domingo Sheraton.
Ivan was very inviting upon my arrival. He offered me an upgrade to Club Level and said i would not be disappointed. I was not. All of the rest of the staff was also amazing and helpful. Once any task was completed, they call you to make sure it was completed correctly and to your satisfaction. Great follow-ups and customer service.
Charge so much and give very small hotel room Next time we will never use this Orbitz service anymore
Hotel highlights
- Close to National Palace and Embassy of the United States Dominican Republic
- Free WiFi in public areas
- Free valet and self parking
- Onsite dining
Located in Gascue, Sheraton Santo Domingo Hotel is within a mile (2 km) of popular sights such as National Palace and Embassy of the United States Dominican Republic. This 4-star hotel has 245 rooms and welcomes guests with a restaurant, an outdoor pool, and free valet parking. It's connected to a shopping center in central Santo Domingo and also close to Cathedral of Santo Domingo and Parque Colon.
Dining
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6 AM to 11 AM.
Rooms
Guests can expect to find WiFi and 42-inch a plasma TV with cable channels and pay movies. Beds are dressed in premium bedding and down comforters, and the bathroom offers a hair dryer and free toiletries. Other standard amenities include a refrigerator, a minibar, and a coffee maker.
Property features
At Sheraton Santo Domingo Hotel, guests enjoy features like an outdoor pool, a health club, and a sauna. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for USD 45 per vehicle one way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include free WiFi in public areas, a conference center, and a business center.
Guest reviews for Sheraton Santo Domingo Hotel
Families
Families
Very good servicer and security , we recomendable to every time
Friends
AC not work at all in the room. Hallway frezen, and very hot room.
Review comment
Guest Relations Manager responded on Aug 13, 2019
Dear Guest, We deeply apologize for not meeting your expectations in this ocassion, we have reviewed your comments with our team in order to improve the service we deliver to our guests. We would like to keep your confidence in visiting our facilities, we will be very grateful if you reconsider and give us a second chance to earn back your trust. We gladly appreciate you took the time to share your experience with us. Warmest regards,
Everyone
Review comment
Guest Relations Manager responded on Aug 6, 2019
Dear Guest, We thank you for honoring us in selecting our hotel for your visit to Santo Domingo and for sharing with us your experiences during your stay with us. The main objective at Sheraton Santo Domingo is to go beyond the expectations of our guests. In this way we make sure that each interaction, each experience and each stay is personalized, comfortable and memorable. We are very happy to know that we were able to fulfill our goal with you, this motivates our staff to continue giving their best every day. Our Sheraton Team provide exceptional attention and are attentive to the smallest detail anticipating the needs of our customers. We hope to serve you again in the near future to continue giving you the attention you deserve. With pleasure,
Everyone
It is an excellent hotel, with people friendly and helpful. I try to go every year to Dominican Republic ans stay at the sheraton. It is curious to see how other hotels have the same price or even higher than the sheraton and no comparison in quality and services.
Review comment
Guest Relations Manager responded on Jul 15, 2019
Dear Guest, We thank you for honoring us in selecting our hotel for your visit to Santo Domingo and for sharing with us your experiences during your stay with us. The main objective at Sheraton Santo Domingo is to go beyond the expectations of our guests. In this way we make sure that each interaction, each experience and each stay is personalized, comfortable and memorable. We are very happy to know that we were able to fulfill our goal with you, this motivates our staff to continue giving their best every day. Our Sheraton Team provide exceptional attention and are attentive to the smallest detail anticipating the needs of our customers. We hope to serve you again in the near future to continue giving you the attention you deserve. With pleasure,
Families
Families
Their staff was amazing, service was an A+. My only suggestion will be... they need to have excursions info or packages so people can have another options during their stay.
Review comment
Guest Relations Manager responded on Jul 3, 2019
Dear Fernandez, We thank you for honoring us in selecting our hotel for your visit to Santo Domingo and for sharing with us your experiences during your stay with us. The main objective at Sheraton Santo Domingo is to go beyond the expectations of our guests. In this way we make sure that each interaction, each experience and each stay is personalized, comfortable and memorable. We are very happy to know that we were able to fulfill our goal with you, this motivates our staff to continue giving their best every day. Our Sheraton Team provide exceptional attention and are attentive to the smallest detail anticipating the needs of our customers. We hope to serve you again in the near future to continue giving you the attention you deserve. With pleasure,
Families
Families
Great hotel, spacious room and awesome staff. We felt ecomed from hello. Thank you
Review comment
Guest Relations Manager responded on Jun 17, 2019
Dear Guest, We thank you for honoring us in selecting our hotel for your visit to Santo Domingo and for sharing with us your experiences during your stay with us. The main objective at Sheraton Santo Domingo is to go beyond the expectations of our guests. In this way we make sure that each interaction, each experience and each stay is personalized, comfortable and memorable. We are very happy to know that we were able to fulfill our goal with you, this motivates our staff to continue giving their best every day. Our Sheraton Team provide exceptional attention and are attentive to the smallest detail anticipating the needs of our customers. We hope to serve you again in the near future to continue giving you the attention you deserve. With pleasure,
Everyone
Everything about the property and staff was great. I did end up paying twice for the upgrade that I paid for online.
Review comment
Guest Relations Manager responded on Apr 23, 2019
Dear Jonathan, We thank you for honoring us in selecting our hotel for your visit to Santo Domingo and for sharing with us your experiences during your stay with us. The main objective at Sheraton Santo Domingo is to go beyond the expectations of our guests. In this way we make sure that each interaction, each experience and each stay is personalized, comfortable and memorable. We are very happy to know that we were able to fulfill our goal with you, this motivates our staff to continue giving their best every day. Our Sheraton Team provide exceptional attention and are attentive to the smallest detail anticipating the needs of our customers. We hope to serve you again in the near future to continue giving you the attention you deserve. With pleasure,
Business
Business Travelers
Nice and clean, most of the staff was really friendly and helpful. Buffet breakfast have a great selection of foods, they wanted to charge me for a beer from the mini bar but I don’t drink some one else took the beer ( keep in mind I stayed alone during my visit) and the end the 10 dollars charge was remove from the bill. The staff at the restaurant ( front desk / entrance) were kind of rude...
Review comment
Guest Relations Manager responded on May 1, 2019
Dear Guest, Thank you for taking the time to share your comments regarding your past stay with us. First allow us to express our deepest apologies for any inconvenient we may have caused you. We work hard to deliver memorable experiences to guests and it is apparent that in this case we fell short. We would be very grateful if you could give us a second chance to earn back your trust and deliver our signature service, we assure you won't be disappointed. Thanks again for sharing your feedback, this will help us improve our guest experience. Sincerely,
Partner
Couples
The refrigerator was not cooling the drink and other snack bar items.
Review comment
Guest Relations Manager responded on Mar 25, 2019
Dear Guest, Thank you for taking the time to share you experience, we apologize for not meeting your expectations in this occasion, We hope you can give us a second chance to earn back your trust and make it up to you for this bad experience and deliver our signature service. Best regards,
Everyone
Review comment
Guest Relations Manager responded on Apr 1, 2019
Dear Guest, We thank you for honoring us in selecting our hotel for your visit to Santo Domingo and for sharing with us your experiences during your stay with us. The main objective at Sheraton Santo Domingo is to go beyond the expectations of our guests. In this way we make sure that each interaction, each experience and each stay is personalized, comfortable and memorable. We are very happy to know that we were able to fulfill our goal with you, this motivates our staff to continue giving their best every day. Our Sheraton Team provide exceptional attention and are attentive to the smallest detail anticipating the needs of our customers. We hope to serve you again in the near future to continue giving you the attention you deserve. With pleasure,
Sheraton Santo Domingo Hotel
365 George Washington Avenue, Santo Domingo, Distrito Nacional 10205Hotel Amenities
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Dear Guest, We thank you for honoring us in selecting our hotel for your visit to Santo Domingo and for sharing with us your experiences during your stay with us. The main objective at Sheraton Santo Domingo is to go beyond the expectations of our guests. In this way we make sure that each interaction, each experience and each stay is personalized, comfortable and memorable. We are very happy to know that we were able to fulfill our goal with you, this motivates our staff to continue giving their best every day. Our Sheraton Team provide exceptional attention and are attentive to the smallest detail anticipating the needs of our customers. We hope to serve you again in the near future to continue giving you the attention you deserve. With pleasure,