Traditional Room
from $94
Sheraton Santo Domingo Hotel
4.0 out of 5.0
4.1
out of 5
"Good!"
See all 19 reviews
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Recent guest reviews
The hotel staff is superb. Upon arrival Laudy greeted me with a smile and checked me in quickly. Jhonelys also was very helpful with exchanging currency and answering any questions with patience and a smile. Make sure you talk with Felix upon arrival. He takes good care of you and gives the first time traveller to this city a quick run down of " dos and donts". The breakfast is the best meal of the day. Eggs to order and fresh fruit with mimosas. Nice hotel in a good location.
I had an ocean front room and it was excellent. Clean, comfortable and friendly staff. Nothing bad to say.
Great location friendly staff. Great breakfast buffet. Rooms were great very comfortable beds. Lots of security.
Nice and clean really good food really nice people good experience
Very Nice Hotel, People on the front desk was excellent, they upgrade us to the Sheraton Business club floor and it made a big different. We stayed there we are our two kids ( 6 and 7 years old ) It is a business hotels so it was not easy for them.
THE HOTEL WAS VERY NICE THE STAFF WERE VERY HELPFUL AND POLITE THANK YOU.
The service was fast and friendly. The room service food was delicious. They even saw that it was my birthday and delivered a complimentary personal cake to my room. I would definitely recommend this hotel.
the lobby is very nice the rooms are equal to motel 6 bathroom super small bathtub paint coming apart just looks nasty the toilet seat very cheap and broken if this is sheraton standard you will need to find a better place very disappointing and when you leave they will try to charge for things from the mini bar especially if you are in a rush.
It's always a pleasure staying at the Sheraton. We've been staying there for years since it was under Meliá hotel.
fabulosa comoda y agradable, buen desayuno personal en general muy colaborador, y cordial
Being at the Sheraton in DR was home away from home. The experience was so great that I want to go back already. The service was excellent. Front desk staff was wonderful and so was housekeeping. In fact, the management team is awesome. I recommend this hotel to anybody who plans to be in Santo Domingo. It will be money well spent. Go for it!!!
Felt very much at ease, friendly and most polite staff. A wonderful place to come back to again. Thank you William Perez
We had a bad experience about this hotel because they take 900! Dollars of the secure box , and nobody respond
The hotel met my expectations. At first we had a little trouble with the water because of construction but later on got fixed and supervisor Diana made us feel valued an comfortable. She's very friendly and did everything she could to meet our expectations and feel comfortable for our stay. As well as the young man Argenis one of the service men that works in the club member lounge in the 10th floor.Perfect location to restaurants near the water and casino next door. I recommend to stay in the 11th floor that's where you get all the perks and discounts on spa services.
The hotel as a whole was very nice. The problem I had was every morning at 8am there was construction in a room or something that was loud and annoying. No one fro the hotel advised me or apologized for it. The staff was helpful but did not answer my questions sometimes.
The hotel was great. The food was good. The room was clean. The staff was awesome.
Excellent hotel for quick getaways and business trips.
The hotel is very nice. The staff was excellent and friendly. The food was very good. I would recommend this hotel.
Previously we had stayed at the Jaragua next door, but it was closed for renovations. So we stayed at the Sheraton and it was great, looks like it has been recently renovated. Very comfortable, great lobby, friendly staff. Parking was valet (required)...we would have preferred to have an option for self parking. And we did notice a little mildew in the shower. Otherwise perfect. It's close to the Malecon and there's an adjacent casino (we went there when it rained and did not have to get wet) plus there's another one next door at the Jaragua, which was open even though the hotel was under construction. We were also able to walk to restaurants behind the hotel and to a nearby parador a few doors down for lunch and Adrian Tropical for dinner...all were very good.
Hotel highlights
- Close to National Palace
- Free WiFi in public areas
- Free valet and self parking
- Onsite dining
Located in Gascue within a mile (2 km) of National Palace, Sheraton Santo Domingo Hotel is within 2 miles (3 km) of other popular sights such as Cathedral of Santo Domingo. This 4-star hotel has 245 rooms and welcomes guests with a restaurant, a casino, and an outdoor pool. Located centrally in Santo Domingo, it's also close to Parque Colon and Alcazar de Colon.
Dining
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6 AM to 11 AM.
Rooms
All of Sheraton Santo Domingo Hotel's 245 rooms are air-conditioned and have an array of amenities, including minibars, coffee makers, and free bottled water. 42-inch plasma TVs come with cable channels and pay movies, and guests can stay connected with WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Other standard amenities include laptop-compatible safes, phones, and ironing boards.
Property features
Guests of Sheraton Santo Domingo Hotel enjoy a casino, an outdoor pool, and a children's pool. Free valet parking is included with your stay. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this family-friendly hotel include a health club, a sauna, and free WiFi in public areas.
Guest reviews for Sheraton Santo Domingo Hotel
hotel staff is topnotch
Everyone
The hotel staff is superb. Upon arrival Laudy greeted me with a smile and checked me in quickly. Jhonelys also was very helpful with exchanging currency and answering any questions with patience and a smile. Make sure you talk with Felix upon arrival. He takes good care of you and gives the first time traveller to this city a quick run down of " dos and donts". The breakfast is the best meal of the day. Eggs to order and fresh fruit with mimosas. Nice hotel in a good location.
ocean front
Everyone
I had an ocean front room and it was excellent. Clean, comfortable and friendly staff. Nothing bad to say.
Everyone
Great location friendly staff. Great breakfast buffet. Rooms were great very comfortable beds. Lots of security.
Review comment
Guest Relations Manager responded on May 16, 2017
Estimado Huésped, Muchas gracias por compartir su experiencia! agradecemos enormemente que hayamos sido su opción durante su visita a la ciudad y que hayamos excedido sus expectativas con el servicio brindado nos llena de orgullo. Le esperamos nuevamente en un futuro cercano para brindarle una estadía igual de memorable! Cordialmente,
nice hotel
Everyone
Nice and clean really good food really nice people good experience
Review comment
Guest Relations Manager responded on May 6, 2017
Dear Guest, We feel very glad to know that you enjoyed our Signature Service and facilities; our team always strive to deliver a memorable experience to our guests in every opportunity! We look forward to your next stay with us! Cordially,
very nice hotel, it is not for kids
Families
Very Nice Hotel, People on the front desk was excellent, they upgrade us to the Sheraton Business club floor and it made a big different. We stayed there we are our two kids ( 6 and 7 years old ) It is a business hotels so it was not easy for them.
Review comment
Guest Relations Manager responded on Mar 29, 2017
Dear Oscar, Thank you for sharing your review, it is great to know that your stay was memorable and that our sheraton club staff delivered our signature service personalizing your experience and taking care of your preferences. We hope you and your friends visit us again very soon! Sincerely,
the sheradan hotel
Everyone
THE HOTEL WAS VERY NICE THE STAFF WERE VERY HELPFUL AND POLITE THANK YOU.
Review comment
Guest Relations Manager responded on Mar 20, 2017
Dear Guest, Thank you so much for taking the time to share your review, we look forward to your next stay, Sincerely,
excellent experience
Everyone
The service was fast and friendly. The room service food was delicious. They even saw that it was my birthday and delivered a complimentary personal cake to my room. I would definitely recommend this hotel.
Review comment
Diana T responded on Jan 25, 2017
Dear Guest, We are truly glad to know that our Signature Service was memorable to you. At Sheraton Santo Domingo we strive to deliver excellence in every moment we have with our guests. We feel very proud to have shared with you such an special ocassion as it is your birthday. Thank you for taking the time to share this experience; we look forward to have you stay with us again soon! Sincerely,
not very good
Everyone
the lobby is very nice the rooms are equal to motel 6 bathroom super small bathtub paint coming apart just looks nasty the toilet seat very cheap and broken if this is sheraton standard you will need to find a better place very disappointing and when you leave they will try to charge for things from the mini bar especially if you are in a rush.
Review comment
Guest Relations Manager responded on Jan 16, 2017
Dear Anonymous, We apologize for not meeting your expectations in this ocassion and for any inconvenience we may have caused you, your comments help us improve the service we deliver to our guests, we will be very grateful if you could give us a second chance to earn back your trust, we assure you you won't be dissapointed, thank you for sharing your experience with us. Best regards,
always pleasant and professional
Everyone
It's always a pleasure staying at the Sheraton. We've been staying there for years since it was under Meliá hotel.
Review comment
Diana T responded on Jan 12, 2017
Dear Guest, We appreciate you taking the time to share your review about your stay at Sheraton Santo Domingo. It is great to know that you've been staying with us for many years now, it means a lot to us to know we have exceeded your expectations every time. Sheraton Santo Domingo definitely has the perks of a great location right in front of the shimmering Caribbean Sea, a wonderful staff and delicious food and beverage options. We look forward to your next stay with us. Sincerely,
a breath taking get away!!
Everyone
Being at the Sheraton in DR was home away from home. The experience was so great that I want to go back already. The service was excellent. Front desk staff was wonderful and so was housekeeping. In fact, the management team is awesome. I recommend this hotel to anybody who plans to be in Santo Domingo. It will be money well spent. Go for it!!!
Review comment
Guest Relations Manager responded on Apr 1, 2016
Dear Toye, Thanks so much for sharing your review, it has been our pleasure to serve you and deliver our signature service, we hope you visit us again very soon! Sincerely,
Dear Guest, How happy we feel to read such an amazing experience from you. All of our associates do their best to deliver a memorable stay and make you enjoy every moment. Our team excels in offering the best service to deliver a memorable stay! Rest assured we will share your thoughts with the team. We look forward to have you visit us again soon! Sincerely,