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Recent guest reviews

I am very grateful for the hospitality of the sheraton staff, the only thing is how difficult it is to find parking for the vehicles and the valet parking service apparently only works during the day because when we returned at night it was very difficult to find a parking space and I don't know find valet parking service

It was a great stay!!!

This was my second stay and it did not disappoint. I loved everything about this hotel and the staff are very attentive.

It was gorgeous and the staff was very attentive. The food was delicious and the pool was amazing. Felix was the best he took care of us really well.

Everything was perfect. I enjoyed my stay. I didnt want to leave. Food is expensive though.

Been here like 5 times. Rooms are in need of renovations

Staff awesome, location great, bathroom small, restaurant not consistent I ordered fish to different days first it tasted great but the second time it tasted terrible it made me sick

Swimming pool attendants specially Maria Esther was excellent

Excellent hotel and staff. Definitely will recommend.

Very good servicer and security , we recomendable to every time

AC not work at all in the room. Hallway frezen, and very hot room.

It is an excellent hotel, with people friendly and helpful. I try to go every year to Dominican Republic ans stay at the sheraton. It is curious to see how other hotels have the same price or even higher than the sheraton and no comparison in quality and services.

Their staff was amazing, service was an A+. My only suggestion will be... they need to have excursions info or packages so people can have another options during their stay.

Great hotel, spacious room and awesome staff. We felt ecomed from hello. Thank you

365 George Washington Avenue Santo Domingo

Hotel highlights

  • Steps from Malecon
  • Free WiFi in public areas
  • Free valet and self parking
  • Onsite dining

Located in Gascue, Sheraton Santo Domingo Hotel is adjacent to Malecon with other popular attractions like Sambil Santo Domingo within a within a few miles (5 km). This 245-room, 4-star hotel welcomes guests with conveniences like an outdoor pool, free valet parking, and a gym. Centrally located in Santo Domingo, the hotel is connected to a shopping center, and a short walk from El Obelisco Macho and Hostos Park.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 6 AM to 11 AM.


Rooms

All of Sheraton Santo Domingo Hotel's 245 rooms are soundproofed and have an array of amenities, including refrigerators, minibars, and coffee makers. Guests can expect to find WiFi and 42-inch plasma TVs with cable channels and pay movies. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Other amenities include laptop-compatible safes, phones, and ironing boards.


Property features

Guests of Sheraton Santo Domingo Hotel have access to an outdoor pool, a gym, and a sauna. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for USD 45 per vehicle one way. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, dry cleaning/laundry, and luggage storage. Additional amenities include free WiFi in public areas, a conference center, and a business center.

Room options

Club Suite, 1 Bedroom, Non Smoking

1 Double Bed | Sleeps 3

Junior Suite, 1 Bedroom, Non Smoking

1 King Bed | Sleeps 2

Room, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 2

Club Suite, 1 Bedroom, Non Smoking, Oceanfront

1 Double Bed | Sleeps 3

Guest reviews for Sheraton Santo Domingo Hotel

Everyone (41) Couples (5) Family (9)
5
Family with small children

I am very grateful for the hospitality of the sheraton staff, the only thing is how difficult it is to find parking for the vehicles and the valet parking service apparently only works during the day because when we returned at night it was very difficult to find a parking space and I don't know find valet parking service

By on Sep 21, 2021

Review comment responded on Sep 22, 2021

Dear jose, We thank you for taking the time to share your experience during your recent stay at Sheraton Santo Domingo. Your comments are extremely valuable for us. Our main objective is to go beyond the expectations of our guests, making sure that our guests feel safe and secure in our facilities in order to have a relaxed and pleasant experience within the new normality. Your comments are being shared with our team to motivate our staff to pursue excellence every day creating unique experiences for our guests. We look forward to have you again and deliver the warmth that characterizes our service, With pleasure,

5
Everyone

By , from Oakland on Aug 28, 2021

5
Everyone

It was a great stay!!!

By on Jun 16, 2021

Review comment responded on Jun 21, 2021

Dear Guest, We thank you for taking the time to share your experience during your recent stay at Sheraton Santo Domingo. Your comments are extremely valuable for us. Our main objective is to go beyond the expectations of our guests, making sure that our guests feel safe and secure in our facilities in order to have a relaxed and pleasant experience within the new normality. Your comments are being shared with our team to motivate our staff to pursue excellence every day creating unique experiences for our guests. We look forward to have you again and deliver the warmth that characterizes our service, With pleasure,

4
Everyone

By on Jan 24, 2021

Review comment responded on Feb 3, 2021

Estimada Yannely, Le damos las gracias por honrarnos en seleccionar nuestro hotel para su visita a Santo Domingo y por compartir con nosotros sus experiencias durante su estancia con nosotros. El principal objetivo en Sheraton Santo Domingo es ir mas allá de las expectativas de nuestros huéspedes. De esta manera nos aseguramos que cada interacción, cada experiencia y cada estancia sean personalizadas, confortables y memorables. Nos da mucho gusto saber que pudimos cumplir con nuestro objetivo con usted, esto motiva a que nuestro staff siga dando lo mejor de sí cada día. Nuestro staff brinda atenciones excepcionales y están pendiente al mas mínimo detalle anticipándose a las necesidades de nuestros clientes. Esperamos servirle nuevamente en futuro cercano para seguir brindándole las atenciones que usted merece. Sinceramente,

5
Partner Couples

This was my second stay and it did not disappoint. I loved everything about this hotel and the staff are very attentive.

By , from Watertown on Dec 10, 2020

Review comment responded on Dec 10, 2020

Dear Mindy, We thank you for taking the time to share your experience during your recent stay at Sheraton Santo Domingo. Your comments are extremely valuable for us. Our main objective is to go beyond the expectations of our guests, making sure that our guests feel safe and secure in our facilities in order to have a relaxed and pleasant experience within the new normality. Your comments are being shared with our team to motivate our staff to pursue excellence every day creating unique experiences for our guests. We look forward to have you again and deliver the warmth that characterizes our service, With pleasure,

5
Partner Couples

It was gorgeous and the staff was very attentive. The food was delicious and the pool was amazing. Felix was the best he took care of us really well.

By on Nov 24, 2020

Review comment responded on Nov 24, 2020

Dear Guest, We thank you for taking the time to share your experience during your recent stay at Sheraton Santo Domingo. Your comments are extremely valuable for us. Our main objective is to go beyond the expectations of our guests, making sure that our guests feel safe and secure in our facilities in order to have a relaxed and pleasant experience within the new normality. Your comments are being shared with our team to motivate our staff to pursue excellence every day creating unique experiences for our guests. We look forward to have you again and deliver the warmth that characterizes our service, With pleasure,

4
Partner Couples

Everything was perfect. I enjoyed my stay. I didnt want to leave. Food is expensive though.

By on Mar 22, 2020

Review comment responded on Apr 2, 2020

Dear Guest, We thank you for taking the time to share your experience during your recent stay at Sheraton Santo Domingo. Your comments are extremely valuable for us. Our main objective is to go beyond the expectations of our guests, making sure that each interaction is personalized and memorable. Your comments are being shared with our team to motivate our staff to pursue excellence every day creating unique experiences for our guests. We look forward to have you again and deliver the warmth that characterizes our service, With pleasure,

4
Friends

Been here like 5 times. Rooms are in need of renovations

By on Feb 4, 2020

Review comment responded on Feb 4, 2020

Dear Guest, We thank you for taking the time to share your experience during your recent stay at Sheraton Santo Domingo. Your comments are extremely valuable for us. Our main objective is to go beyond the expectations of our guests, making sure that each interaction is personalized and memorable. Your comments are being shared with our team to motivate our staff to pursue excellence every day creating unique experiences for our guests. We look forward to have you again and deliver the warmth that characterizes our service, With pleasure,

5
Everyone

Staff awesome, location great, bathroom small, restaurant not consistent I ordered fish to different days first it tasted great but the second time it tasted terrible it made me sick

By on Jan 13, 2020

Review comment responded on Jan 13, 2020

Dear Guest, Thank you for taking the time to share your comments regarding your past stay with us. First allow us to express our deepest apologies for the inconvenient encountered. We work hard to delight our guests with the excellence, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will change this bad experience by delivering the warmth and personalized attention that characterizes our signature service. Sincerely,

5
Everyone

By on Jan 1, 2020

Review comment responded on Jan 3, 2020

Dear Guest, We thank you for honoring us in selecting our hotel for your visit to Santo Domingo and for sharing with us your experiences during your stay with us. The main objective at Sheraton Santo Domingo is to go beyond the expectations of our guests. In this way we make sure that each interaction, each experience and each stay is personalized, comfortable and memorable. We are very happy to know that we were able to fulfill our goal with you, this motivates our staff to continue giving their best every day. Our Sheraton Team provide exceptional attention and are attentive to the smallest detail anticipating the needs of our customers. We hope to serve you again in the near future to continue giving you the attention you deserve. With pleasure,

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