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Sheraton Santo Domingo Hotel

4.0 out of 5.0

Recent guest reviews

This is the sunrise which gave an amazing view of the ocean. The rooms were nice except the fact that the balcony which I thought was very dangerous with a building of 11 floors where it is only a foot of space between the door and the railing. Literally 12 inches. The staff was amazing except at the bar where it seemed like you wasn’t spending money and it was on there time and it can be 4 staff members there with you being the only guest. Overall cleanliness and trust with the lady name Juana who cleaned my room and bring me back my debit card on a cart I left from room service was amazingly surprising.

Hotel stay was great. Casabe café buffet is expensive

Awesome staff. Clean and organized. Would gladly recommend this hotel

I love this place!!! the staff is super friendly and the location is perfect!!!

I choose this hotel because I needed to do some running around in the capital. This was perfect and the employees at the hotel were exceptional. They treat you with courtesy and respect, and they try their best so that you feel good.

There were elements of midiocracty at the pool bar and restaurant that I found very distasteful the attendants was very reluctant to hand out bath towels and looked very disdainful when others were not treated in the same manner. The other staff members were super if it weren't for them I would not go back, for instance I asked for a ginger ale I was given a substitute just because they ran out and did not explained why, then the brought an alcoholic beverage in place of a ginger ale after complaining I was brought a sprite I was really treated badly as a guest on new year day.

The hotel seemed to be in a good location. Had zero trouble getting around. The view of the beach was nice but it's across the street so not likely to hear the waves, just traffic with the window open. The pool was very nice and well maintained. There is actually a deep end and that was wonderful. The staff was friendly and very attentive.

my family and me stay for fourteen days and was a very nice experience,the staff is always correct and very kindly. the room is correct,the breakfast is very good. the bellboys are very humble. good to recomend

The hotel staff is superb. Upon arrival Laudy greeted me with a smile and checked me in quickly. Jhonelys also was very helpful with exchanging currency and answering any questions with patience and a smile. Make sure you talk with Felix upon arrival. He takes good care of you and gives the first time traveller to this city a quick run down of " dos and donts". The breakfast is the best meal of the day. Eggs to order and fresh fruit with mimosas. Nice hotel in a good location.

I had an ocean front room and it was excellent. Clean, comfortable and friendly staff. Nothing bad to say.

Great location friendly staff. Great breakfast buffet. Rooms were great very comfortable beds. Lots of security.

Nice and clean really good food really nice people good experience

Very Nice Hotel, People on the front desk was excellent, they upgrade us to the Sheraton Business club floor and it made a big different. We stayed there we are our two kids ( 6 and 7 years old ) It is a business hotels so it was not easy for them.

THE HOTEL WAS VERY NICE THE STAFF WERE VERY HELPFUL AND POLITE THANK YOU.

The service was fast and friendly. The room service food was delicious. They even saw that it was my birthday and delivered a complimentary personal cake to my room. I would definitely recommend this hotel.

the lobby is very nice the rooms are equal to motel 6 bathroom super small bathtub paint coming apart just looks nasty the toilet seat very cheap and broken if this is sheraton standard you will need to find a better place very disappointing and when you leave they will try to charge for things from the mini bar especially if you are in a rush.

It's always a pleasure staying at the Sheraton. We've been staying there for years since it was under Meliá hotel.

fabulosa comoda y agradable, buen desayuno personal en general muy colaborador, y cordial

Being at the Sheraton in DR was home away from home. The experience was so great that I want to go back already. The service was excellent. Front desk staff was wonderful and so was housekeeping. In fact, the management team is awesome. I recommend this hotel to anybody who plans to be in Santo Domingo. It will be money well spent. Go for it!!!

Felt very much at ease, friendly and most polite staff. A wonderful place to come back to again. Thank you William Perez

365 George Washington Avenue Santo Domingo Distrito Nacional

Hotel highlights

  • Close to National Palace
  • Free WiFi in public areas
  • Free valet and self parking
  • Onsite dining

Located in Gascue within a mile (2 km) of National Palace, Sheraton Santo Domingo Hotel is within 2 miles (3 km) of other popular sights such as Cathedral of Santo Domingo. This 4-star hotel has 245 rooms and welcomes guests with a restaurant, a casino, and an outdoor pool. Located centrally in Malecon, it's also close to Parque Colon and Alcazar de Colon.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6 AM to 11 AM.


Rooms

All of Sheraton Santo Domingo Hotel's 245 rooms are air-conditioned and have an array of amenities, including minibars, coffee makers, and free bottled water. 42-inch plasma TVs come with cable channels and pay movies, and guests can stay connected with WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Other standard amenities include laptop-compatible safes, phones, and ironing boards.


Property features

Guests of Sheraton Santo Domingo Hotel enjoy a casino, an outdoor pool, and a health club. Free valet and self parking are available—or if you're not driving, take the airport shuttle (available 24 hours) for USD 45 per vehicle one way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this family-friendly hotel include a sauna, free WiFi in public areas, and a conference center.

Guest reviews for Sheraton Santo Domingo Hotel

Everyone (19) Couples (2) Family (2) Other (1) Friends (2)
4
Everyone

Hotel stay was great. Casabe café buffet is expensive

By on Apr 2, 2018

Review comment responded on Apr 2, 2018

Dear Guest, We thank you for honoring us in selecting our hotel for your visit to Santo Domingo and for sharing with us your experiences during your stay with us. The main objective at Sheraton Santo Domingo is to go beyond the expectations of our guests. In this way we make sure that each interaction, each experience and each stay is personalized, comfortable and memorable. We are very happy to know that we were able to fulfill our goal with you, this motivates our staff to continue giving their best every day. Our Sheraton Team provide exceptional attention and are attentive to the smallest detail anticipating the needs of our customers. We hope to serve you again in the near future to continue giving you the attention you deserve. With pleasure,

5
Everyone

Awesome staff. Clean and organized. Would gladly recommend this hotel

By on Mar 31, 2018

Review comment responded on Mar 31, 2018

Dear Guest, We thank you for honoring us in selecting our hotel for your visit to Santo Domingo and for sharing with us your experiences during your stay with us. The main objective at Sheraton Santo Domingo is to go beyond the expectations of our guests. In this way we make sure that each interaction, each experience and each stay is personalized, comfortable and memorable. We are very happy to know that we were able to fulfill our goal with you, this motivates our staff to continue giving their best every day. Our Sheraton Team provide exceptional attention and are attentive to the smallest detail anticipating the needs of our customers. We hope to serve you again in the near future to continue giving you the attention you deserve. With pleasure,

5
Everyone

I love this place!!! the staff is super friendly and the location is perfect!!!

By , from New York on Mar 21, 2018

Review comment responded on Mar 21, 2018

Dear Eliana, We thank you for honoring us in selecting our hotel for your visit to Santo Domingo and for sharing with us your experiences during your stay with us. The main objective at Sheraton Santo Domingo is to go beyond the expectations of our guests. In this way we make sure that each interaction, each experience and each stay is personalized, comfortable and memorable. We are very happy to know that we were able to fulfill our goal with you, this motivates our staff to continue giving their best every day. Our Sheraton Team provide exceptional attention and are attentive to the smallest detail anticipating the needs of our customers. We hope to serve you again in the near future to continue giving you the attention you deserve. With pleasure,

5

great hotel in the city.

Everyone

I choose this hotel because I needed to do some running around in the capital. This was perfect and the employees at the hotel were exceptional. They treat you with courtesy and respect, and they try their best so that you feel good.

By , from US on Jan 7, 2018

Review comment responded on Jan 7, 2018

Dear Josefina, We thank you very much for honoring us with your visit at Sheraton Santo Domingo, we appreciate you taking your time to share your experience at the hotel with us. Your satisfaction is our most valuable reward, we are so glad to know while staying with us you feel like being home, that is our main goal! Our staff is always delighted to serve you! They make sure their service brings a WOW expression to our guests. We thank you for your words that inspire us to keep delivering the excellence to our guests. Be assured we will be sharing all your feedback with our entire team. We look forward to having you in the near future to deliver once again a memorable experience! Sincerely,

5

nice

Everyone

There were elements of midiocracty at the pool bar and restaurant that I found very distasteful the attendants was very reluctant to hand out bath towels and looked very disdainful when others were not treated in the same manner. The other staff members were super if it weren't for them I would not go back, for instance I asked for a ginger ale I was given a substitute just because they ran out and did not explained why, then the brought an alcoholic beverage in place of a ginger ale after complaining I was brought a sprite I was really treated badly as a guest on new year day.

By , from Miami on Jan 4, 2018

Review comment responded on Jan 7, 2018

Dear al, Thank you for taking the time to share your comments regarding your past stay with us. First allow us to express our deepest apologies for any inconvenient we may have caused you. We work hard to deliver memorable experiences to guests and it is apparent that in this case we fell short. We would be very grateful if you could give us a second chance to earn back your trust and deliver our signature service, we assure you won't be disappointed. Thanks again for sharing your feedback, this will help us improve our guest experience. Sincerely,

4
Everyone

The hotel seemed to be in a good location. Had zero trouble getting around. The view of the beach was nice but it's across the street so not likely to hear the waves, just traffic with the window open. The pool was very nice and well maintained. There is actually a deep end and that was wonderful. The staff was friendly and very attentive.

By , from Pittsburgh on Oct 29, 2017

Review comment responded on Oct 31, 2017

Dear Ivan, We thank you very much for honoring us with your visit at Sheraton Santo Domingo, we appreciate you taking your time to share your experience at the hotel with us. This feedback will help us provide an even better service for you and all our guests. Our staff is always delighted to serve you! They make sure their service brings a WOW expression to our guests. The concierge is always willing to help you with any city information. At Sheraton Santo Domingo we like to Go Beyond for our guests, and it gives us joy to know we reached our goal serving you! Be assured we will be sharing all your feedback with our entire team. We look forward to having you stay with in a near future so we can provide you with all the accommodations you deserve! Sincerely,

5

very nice hotel with an excelent service

Everyone

my family and me stay for fourteen days and was a very nice experience,the staff is always correct and very kindly. the room is correct,the breakfast is very good. the bellboys are very humble. good to recomend

By , from barcelona on Oct 27, 2017

Review comment responded on Oct 30, 2017

Dear alfonso, We thank you very much for honoring us with your visit at Sheraton Santo Domingo, we appreciate you taking your time to share your experience at the hotel with us. This feedback will help us provide an even better service for you and all our guests. Our staff is always delighted to serve you! They make sure their service brings a WOW expression to our guests. The concierge is always willing to help you with any city information. At Sheraton Santo Domingo we like to Go Beyond for our guests, and it gives us joy to know we reached our goal serving you! Be assured we will be sharing all your feedback with our entire team. We look forward to having you stay with in a near future so we can provide you with all the accommodations you deserve! Sincerely,

4

hotel staff is topnotch

Everyone

The hotel staff is superb. Upon arrival Laudy greeted me with a smile and checked me in quickly. Jhonelys also was very helpful with exchanging currency and answering any questions with patience and a smile. Make sure you talk with Felix upon arrival. He takes good care of you and gives the first time traveller to this city a quick run down of " dos and donts". The breakfast is the best meal of the day. Eggs to order and fresh fruit with mimosas. Nice hotel in a good location.

By , from TX on Oct 16, 2017

Review comment responded on Oct 18, 2017

Dear Theodore, We would like to thank you for honoring us with your visit at Sheraton Santo Domingo and for sharing your experience with us. As you mentioned in your comment our staff love to go beyond our guests expectations and help you throughout your visit. They are always aware of our guests preferences and most important they make sure you have your favorite snack or drink ready before you even ask for it! this is the small details that make our guests feel like they are truly home when travelling and staying with us. Your feedback will be shared with our team, and i assure you they will feel grateful towards your comments. We hope to have you back in a near future! Sincerely,

5

ocean front

Everyone

I had an ocean front room and it was excellent. Clean, comfortable and friendly staff. Nothing bad to say.

By on Jun 5, 2017

Review comment responded on Jun 7, 2017

Dear Guest, How happy we feel to read such an amazing experience from you. All of our associates do their best to deliver a memorable stay and make you enjoy every moment. Our team excels in offering the best service to deliver a memorable stay! Rest assured we will share your thoughts with the team. We look forward to have you visit us again soon! Sincerely,

4
Everyone

Great location friendly staff. Great breakfast buffet. Rooms were great very comfortable beds. Lots of security.

By on May 13, 2017

Review comment responded on May 16, 2017

Estimado Huésped, Muchas gracias por compartir su experiencia! agradecemos enormemente que hayamos sido su opción durante su visita a la ciudad y que hayamos excedido sus expectativas con el servicio brindado nos llena de orgullo. Le esperamos nuevamente en un futuro cercano para brindarle una estadía igual de memorable! Cordialmente,