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Sheraton Santo Domingo Hotel

4.0 star property
Pet-friendly hotel connected to a shopping center in Gascue with free valet parking

Choose dates to view prices

Photo gallery for Sheraton Santo Domingo Hotel

Outdoor pool, pool umbrellas, sun loungers
Exterior
Premium bedding, down comforters, minibar, in-room safe
Outdoor pool, pool umbrellas, sun loungers
Lobby

Reviews

9.0

Wonderful

Popular amenities

  • Breakfast available
  • Pool
  • Gym
  • Bar
    BarBar
  • Pet friendly
    Pet friendlyPet friendly
  • Housekeeping
    HousekeepingHousekeeping

Check-in time

3:00 PM

Check-out time

12:00 PM

Explore the area

Map
365 George Washington Avenue, Santo Domingo, 10205
  • Popular LocationMalecon1 min walk
  • Popular LocationCalle El Conde19 min walk
  • Popular LocationSambil Santo Domingo4 min drive
  • AirportSanto Domingo (SDQ-Las Americas Intl.)33 min drive

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About the neighborhood

Santo Domingo

Located in Gascue, Sheraton Santo Domingo Hotel is next to Malecon and Casino Diamante. This hotel has 245 rooms and welcomes guests with conveniences like a restaurant, an outdoor pool, and free valet parking. It's connected to a shopping center in central Santo Domingo and also close to Blue Mall and Agora Mall.

What's nearby

  • Malecon - 1 min walk
  • Guibia Beach - 18 min walk
  • Calle El Conde - 19 min walk
  • Sambil Santo Domingo - 4 min drive
  • Blue Mall - 7 min drive

Getting around

  • Amin Abel Station - 2 min drive
  • The nearest major airports are:<br />Santo Domingo (JBQ-La Isabela Intl.): 34-min drive, 12.4 mi/19.9 km<br /> Las Americas Intl. Airport (SDQ): 34-min drive, 18.2 mi/29.2 km<br /> <p>The preferred airport is Las Americas Intl. Airport (SDQ). </p>

Restaurants

  • ‪Villar Hermanos - ‬6 min walk
  • ‪Adrian Tropical - ‬8 min walk
  • ‪Terraza Napolitano - ‬10 min walk
  • ‪Restaurante Manolo - ‬7 min walk
  • ‪El Conuco - ‬8 min walk

About this property

Sheraton Santo Domingo Hotel

Pet-friendly hotel connected to a shopping center in Gascue with free valet parking
Guests of Sheraton Santo Domingo Hotel have access to an outdoor pool, a gym, and a sauna. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for USD 45 per vehicle one-way. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, dry cleaning/laundry, and securing valuables. Additional amenities include free WiFi in public areas, a conference center, and a business center.
Guests can expect WiFi and plasma TVs with cable channels and pay movies. Beds are dressed in premium bedding and down comforters, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Refrigerators, minibars, and coffee makers are also available. Housekeeping is available on request.
Recreational amenities at the hotel include an outdoor pool, a health club, and a sauna.

Children under 18 years old are not allowed in the swimming pool or health club without adult supervision.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 12 per night)
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free extended parking on site
  • Free valet parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Cafe Casabe Restaurant

Things to do

  • Health club
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • Free crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 13 meeting rooms
  • Business center
  • Conference center (5,355 square feet of space)

Outdoors

  • Barbecue grill
  • On the boardwalk/promenade
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator
  • Grab bar in bathtub
  • Grab bar near toilet
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 11 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • HDTV with cable channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in time starts at 3 PM
Early check-in subject to availability
Early check-in fee: USD 50
Contactless check-in available
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 50
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • This property welcomes pets for free
  • Dogs only
  • Pet weight must not exceed 30 lbs per pet
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Children 3 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for in-room wireless internet: USD 12 per night (rates may vary)
  • Airport shuttle fee: USD 45 per vehicle (one-way, maximum occupancy 2)
  • Early check-in fee: USD 50 (subject to availability)
  • Late check-out fee: USD 50 (subject to availability)
  • An in-room refrigerator is available for an additional fee

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: noon
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free self parking, along with free extended parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • Guests can access their rooms with a mobile device.
  • Contactless check-in and contactless check-out are available.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Magna 365
Hotel Magna 365 Santo Domingo
Magna 365
Magna 365 Hotel
Magna 365 Santo Domingo
Sheraton Santo Domingo Hotel
Sheraton Santo Domingo
Sheraton Santo Domingo
Sheraton Santo Domingo Hotel Hotel
Sheraton Santo Domingo Hotel Santo Domingo
Sheraton Santo Domingo Hotel Hotel Santo Domingo

Frequently asked questions

Is free cancellation available at Sheraton Santo Domingo Hotel?

Sheraton Santo Domingo Hotel offers free cancellation on certain room rates. If you'd like to learn more, review the cancellation policy on our site.

How much does it cost to stay at Sheraton Santo Domingo Hotel?

As of Jul 27, 2024, prices found for a 1-night stay for 2 adults at Sheraton Santo Domingo Hotel on Aug 25, 2024 start from $126.65, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see around Sheraton Santo Domingo Hotel?

This hotel is situated in Gascue, just steps from Malecon and Casino Diamante, and within a short walk of Grand Casino Jaragua. You'll also find Agora Mall and Blue Mall within a short drive.

Is parking available on site at Sheraton Santo Domingo Hotel?

Yes, valet parking, self parking and long-term parking are free at the hotel. Though parking is limited, accessible parking is also available.

Does Sheraton Santo Domingo Hotel include a casino on the premises?

No, Sheraton Santo Domingo Hotel doesn't have a casino.

Will I find an indoor pool at Sheraton Santo Domingo Hotel?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What amenities will couples enjoy at Sheraton Santo Domingo Hotel?

This waterfront hotel offers plenty of amenities for couples including an outdoor pool, a poolside bar, and an ocean-view restaurant.

Are there hot tubs at Sheraton Santo Domingo Hotel?

No, but this hotel does have a steam room.

Does Sheraton Santo Domingo Hotel have a restaurant that serves breakfast?

Yes, Sheraton Santo Domingo Hotel serves buffet breakfast for a surcharge each morning at Cafe Casabe Restaurant.

Will Sheraton Santo Domingo Hotel allow pets to stay free of charge?

Yes, dogs can stay for free at Sheraton Santo Domingo Hotel.

Are there connecting rooms at Sheraton Santo Domingo Hotel?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from Sheraton Santo Domingo Hotel?

The closest major airport to Sheraton Santo Domingo Hotel is Santo Domingo (JBQ-La Isabela Intl.), which is 12.4 mi away (34 minutes by car). Another top airport is Las Americas Intl. Airport (SDQ), which is located 18.2 mi away (34-minute drive).

Are there rooms with balconies that I can book at Sheraton Santo Domingo Hotel?

Yes, some guestrooms at this hotel offer either a furnished balcony or a furnished lanai where guests can enjoy ocean or pool views.

Does Sheraton Santo Domingo Hotel offer wedding services?

Take advantage of the wedding venue at Sheraton Santo Domingo Hotel if you plan to say "I do" during your trip.

Sheraton Santo Domingo Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 651 out of 1002 reviews" "
Rating 8 - Good. 224 out of 1002 reviews" "
Rating 6 - Okay. 53 out of 1002 reviews" "
Rating 4 - Poor. 35 out of 1002 reviews" "
Rating 2 - Terrible. 39 out of 1002 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Laquana J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

10/10 Excellent

jose

Stayed 2 nights in Apr 2024

4/10 Poor

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities
The light went out several times. The room card to control the light did not work on many occasions. The power for the entire building went out also. The amenities needs upgrade, this is Sheraton !
Stayed 3 nights in Mar 2024

10/10 Excellent

Christopher David

Stayed 4 nights in Mar 2024

8/10 Good

Grigorios

Liked: Cleanliness, property conditions & facilities
Time wasted waiting fornsomeone to check if I consumed anything from the mini bar.
Stayed 3 nights in Mar 2024

2/10 Terrible

Marcia

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel was old and outdated and would not give us a refund we should’ve got a refund it was not worth $700 for two nights
Stayed 2 nights in Jan 2024

10/10 Excellent

Fiordaliza

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

4/10 Poor

ADOLFO

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Bad Experience
Two issues.one, I booked breakfast for three for one day and in the resevertion appeared, breakfast for one person. I told the hotel manager, I think his last name is Santiago, to charge my wife for the breakfast, let my daughter eat at no charge. She is a minor, and in my case, my breakfast came with the booking.They did not wanted to compromise. The supervisor said, I needed to discuss it with Expedia. I didn't eat breakfast in the hotel, I should be refuned. Two, an employee from the hotel opened our room door at 9:30, in the morning to see if we consumed anything from the refrigerator. Check out is at 1:00pm. This particular employee, never knocked the door, if he did I didn't hear it. Why would go in a room at 9:30am to check if you consumed anything from the refrigerator. I paid for that room until 1:00pm. When I return to NY, I would like to know if I was changed for breakfast for three. If you did , I need to be refunded or refunded for one, as I stated before.
Stayed 3 nights in Dec 2023

8/10 Good

Leslie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Santa Domingo Sheraton.
The hotel was clean, the service was good and the amenities (pool, gym) were also very good. The hotel overlooks the boardwalk - which was pleasant. We were there over New Year’s and it wasn’t loud. Our only complaints were that the temperature in the hotel (not just our room) was very cold also the air conditioning was very noisy and the beds squeaked badly, making it difficult to get a good nights sleep.
Stayed 2 nights in Dec 2023

4/10 Poor

Argelis

Stayed 1 night in Dec 2023

8/10 Good

Frandy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels in the Malecon
Stayed 1 night in Dec 2023

10/10 Excellent

Ricardo, MIAMI GARDENS

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel for business in Santo Domingo
Stayed 3 nights in Dec 2023

8/10 Good

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023

2/10 Terrible

Zbigniew, Palm Beach Grdens

Disliked: Staff & service, amenities, property conditions & facilities
This is clearly one of the worst hotels I’ve ever seen. The facility is very old and outdated. The furniture is vey old, very small rooms with low ceilings and extremely loud air conditioner. Disco playing all night and the walls are so thin that you can hear the conversation from the next room. They tried to charge me twice for the room that was already paid in advance. The restaurant is horrible the food is terrible and servers have an attitude for no apparent reason. They substituted, cheap vine for what was ordered but charge for the expensive one. Overall, just horrible experience. I booked this hotel for three nights, but I moved out after the first night. I simply don’t understand how somebody could give it a rating wonderful.
Stayed 3 nights in Nov 2023

4/10 Poor

Edwin

Stayed 1 night in Nov 2023

2/10 Terrible

Martha

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They were horrible very bad experience I have a baby and they let me out waiting with a toddler crying after a difficult flight. The told me they couldn't accommodate me that night. When I have already booked and paid in advance. After 45 minutes they decided to give me a room with a construction view . I left to Catalonia hotel next morning.
Stayed 3 nights in Aug 2023

6/10 Okay

Yenisel, bronx

7/10
Stayed 3 nights in Jul 2023

10/10 Excellent

Alexandra Ivonne, Bronx

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the staff and service. I would recommend it and go back next time.
Stayed 5 nights in Jul 2023

8/10 Good

Mariela

Traveled with family
Liked: Cleanliness, staff & service
I was expecting more for the money paid.
Stayed 3 nights in Jun 2023

6/10 Okay

Beatrice

Business traveler
Stayed 2 nights in May 2023

8/10 Good

Oswald

Stayed 6 nights in May 2023

10/10 Excellent

Digna

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Need a better restaurant. By the time they bring the food to the table, it is already cold.
Stayed 4 nights in May 2023

10/10 Excellent

Frida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel friendly staff!
Stayed 4 nights in Feb 2023

10/10 Excellent

Maureen