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Recent guest reviews

It was gorgeous and the staff was very attentive. The food was delicious and the pool was amazing. Felix was the best he took care of us really well.

Everything was perfect. I enjoyed my stay. I didnt want to leave. Food is expensive though.

Been here like 5 times. Rooms are in need of renovations

Staff awesome, location great, bathroom small, restaurant not consistent I ordered fish to different days first it tasted great but the second time it tasted terrible it made me sick

Swimming pool attendants specially Maria Esther was excellent

Excellent hotel and staff. Definitely will recommend.

Very good servicer and security , we recomendable to every time

AC not work at all in the room. Hallway frezen, and very hot room.

It is an excellent hotel, with people friendly and helpful. I try to go every year to Dominican Republic ans stay at the sheraton. It is curious to see how other hotels have the same price or even higher than the sheraton and no comparison in quality and services.

Their staff was amazing, service was an A+. My only suggestion will be... they need to have excursions info or packages so people can have another options during their stay.

Great hotel, spacious room and awesome staff. We felt ecomed from hello. Thank you

Everything about the property and staff was great. I did end up paying twice for the upgrade that I paid for online.

Nice and clean, most of the staff was really friendly and helpful. Buffet breakfast have a great selection of foods, they wanted to charge me for a beer from the mini bar but I don’t drink some one else took the beer ( keep in mind I stayed alone during my visit) and the end the 10 dollars charge was remove from the bill. The staff at the restaurant ( front desk / entrance) were kind of rude...

The refrigerator was not cooling the drink and other snack bar items.

365 George Washington Avenue Santo Domingo Distrito Nacional

Hotel highlights

  • Free WiFi in public areas
  • Free valet and self parking
  • Onsite dining
  • Outdoor pool

Located in Gascue within 2 miles (3 km) of Parque Colon, Sheraton Santo Domingo Hotel is within a few miles (5 km) of other popular sights such as Sambil Santo Domingo. This 245-room, 4-star hotel welcomes guests with conveniences like an outdoor pool, free valet parking, and a health club. Centrally located in Santo Domingo, the hotel is connected to a shopping center, and a short walk from El Obelisco Macho and Hostos Park.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 6 AM to 11 AM.


Rooms

All of Sheraton Santo Domingo Hotel's 245 rooms are soundproofed and have an array of amenities, including refrigerators, minibars, and coffee makers. Guests can expect to find WiFi and 42-inch plasma TVs with cable channels and pay movies. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Other amenities include free bottled water, laptop-compatible safes, and phones.


Property features

Guests of Sheraton Santo Domingo Hotel have access to an outdoor pool, a health club, and a sauna. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for USD 45 per vehicle one way. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, dry cleaning/laundry, and securing valuables. Additional amenities include free WiFi in public areas, a conference center, and a business center.

Room options

Club Suite, 1 Bedroom, Non Smoking, View

1 Double Bed | Sleeps 3

Junior Suite, 1 Bedroom, Non Smoking, Balcony

1 King Bed | Sleeps 2

Traditional Room, 1 Queen Bed

1 Queen Bed | Sleeps 2

Club Suite, 1 Bedroom, Non Smoking, Oceanfront

1 Double Bed | Sleeps 3

Guest reviews for Sheraton Santo Domingo Hotel

Everyone (41) Couples (6) Family (10) Other (1) Friends (2)
5
Partner Couples

It was gorgeous and the staff was very attentive. The food was delicious and the pool was amazing. Felix was the best he took care of us really well.

By on Nov 24, 2020

Review comment responded on Nov 24, 2020

Dear Guest, We thank you for taking the time to share your experience during your recent stay at Sheraton Santo Domingo. Your comments are extremely valuable for us. Our main objective is to go beyond the expectations of our guests, making sure that our guests feel safe and secure in our facilities in order to have a relaxed and pleasant experience within the new normality. Your comments are being shared with our team to motivate our staff to pursue excellence every day creating unique experiences for our guests. We look forward to have you again and deliver the warmth that characterizes our service, With pleasure,

4
Partner Couples

Everything was perfect. I enjoyed my stay. I didnt want to leave. Food is expensive though.

By on Mar 22, 2020

Review comment responded on Apr 2, 2020

Dear Guest, We thank you for taking the time to share your experience during your recent stay at Sheraton Santo Domingo. Your comments are extremely valuable for us. Our main objective is to go beyond the expectations of our guests, making sure that each interaction is personalized and memorable. Your comments are being shared with our team to motivate our staff to pursue excellence every day creating unique experiences for our guests. We look forward to have you again and deliver the warmth that characterizes our service, With pleasure,

4
Friends

Been here like 5 times. Rooms are in need of renovations

By on Feb 4, 2020

Review comment responded on Feb 4, 2020

Dear Guest, We thank you for taking the time to share your experience during your recent stay at Sheraton Santo Domingo. Your comments are extremely valuable for us. Our main objective is to go beyond the expectations of our guests, making sure that each interaction is personalized and memorable. Your comments are being shared with our team to motivate our staff to pursue excellence every day creating unique experiences for our guests. We look forward to have you again and deliver the warmth that characterizes our service, With pleasure,

5
Everyone

Staff awesome, location great, bathroom small, restaurant not consistent I ordered fish to different days first it tasted great but the second time it tasted terrible it made me sick

By on Jan 13, 2020

Review comment responded on Jan 13, 2020

Dear Guest, Thank you for taking the time to share your comments regarding your past stay with us. First allow us to express our deepest apologies for the inconvenient encountered. We work hard to delight our guests with the excellence, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will change this bad experience by delivering the warmth and personalized attention that characterizes our signature service. Sincerely,

5
Everyone

By on Jan 1, 2020

Review comment responded on Jan 3, 2020

Dear Guest, We thank you for honoring us in selecting our hotel for your visit to Santo Domingo and for sharing with us your experiences during your stay with us. The main objective at Sheraton Santo Domingo is to go beyond the expectations of our guests. In this way we make sure that each interaction, each experience and each stay is personalized, comfortable and memorable. We are very happy to know that we were able to fulfill our goal with you, this motivates our staff to continue giving their best every day. Our Sheraton Team provide exceptional attention and are attentive to the smallest detail anticipating the needs of our customers. We hope to serve you again in the near future to continue giving you the attention you deserve. With pleasure,

5
Family Family

Swimming pool attendants specially Maria Esther was excellent

By on Dec 31, 2019

Review comment responded on Jan 3, 2020

Dear Guest, We thank you for honoring us in selecting our hotel for your visit to Santo Domingo and for sharing with us your experiences during your stay with us. The main objective at Sheraton Santo Domingo is to go beyond the expectations of our guests. In this way we make sure that each interaction, each experience and each stay is personalized, comfortable and memorable. We are very happy to know that we were able to fulfill our goal with you, this motivates our staff to continue giving their best every day. Our Sheraton Team provide exceptional attention and are attentive to the smallest detail anticipating the needs of our customers. We hope to serve you again in the near future to continue giving you the attention you deserve. With pleasure,

5
Partner Couples

Excellent hotel and staff. Definitely will recommend.

By on Dec 31, 2019

Review comment responded on Jan 3, 2020

Dear Guest, We thank you for honoring us in selecting our hotel for your visit to Santo Domingo and for sharing with us your experiences during your stay with us. The main objective at Sheraton Santo Domingo is to go beyond the expectations of our guests. In this way we make sure that each interaction, each experience and each stay is personalized, comfortable and memorable. We are very happy to know that we were able to fulfill our goal with you, this motivates our staff to continue giving their best every day. Our Sheraton Team provide exceptional attention and are attentive to the smallest detail anticipating the needs of our customers. We hope to serve you again in the near future to continue giving you the attention you deserve. With pleasure,

4
Everyone

By on Dec 25, 2019

Review comment responded on Dec 26, 2019

Dear Guest, We thank you for honoring us in selecting our hotel for your visit to Santo Domingo and for sharing with us your experiences during your stay with us. The main objective at Sheraton Santo Domingo is to go beyond the expectations of our guests. In this way we make sure that each interaction, each experience and each stay is personalized, comfortable and memorable. We are very happy to know that we were able to fulfill our goal with you, this motivates our staff to continue giving their best every day. Our Sheraton Team provide exceptional attention and are attentive to the smallest detail anticipating the needs of our customers. We hope to serve you again in the near future to continue giving you the attention you deserve. With pleasure,

1
Everyone

By on Oct 25, 2019

Review comment responded on Oct 25, 2019

Dear Guest, Thank you for taking the time to share your comments regarding your past stay with us. First allow us to express our deepest apologies for the inconvenient encountered. We work hard to delight our guests with the excellence, and it's apparent in this case that we fell short. We would gladly verify details in order to clarify any misunderstanding, please do not hesitate on contact us directly to the email address available in our website, we will remain attend to your communication. If you give us a chance to earn back your trust, I can assure you that we will change this bad experience by delivering the warmth and personalization that characterizes our signature service. Sincerely,

4
Family Family

Very good servicer and security , we recomendable to every time

By on Aug 17, 2019

Review comment responded on Aug 19, 2019

Dear Guest, We thank you for honoring us in selecting our hotel for your visit to Santo Domingo and for sharing with us your experiences during your stay with us. The main objective at Sheraton Santo Domingo is to go beyond the expectations of our guests. In this way we make sure that each interaction, each experience and each stay is personalized, comfortable and memorable. We are very happy to know that we were able to fulfill our goal with you, this motivates our staff to continue giving their best every day. Our Sheraton Team provide exceptional attention and are attentive to the smallest detail anticipating the needs of our customers. We hope to serve you again in the near future to continue giving you the attention you deserve. With pleasure,

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