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Napolitano Hotel

3.0 out of 5.0

Recent guest reviews

Was given a large room on the 7th floor but I needed the view of the swimming pool from my room's window. Unfortunately, the 7th floor room didn't provide the view. I was promised a room the next day that would satisfy my need. As promised, I was transferred to another large room with an incredible view of both the swimming pool and the sea. The view of the sun on the horizon over the sea, from the room's window, is awesome! I found the staff to be attentive to clients and professional. I have stayed at Napolitano a couple of times before, but this time, I didn't think that the breakfast (buffet style) had a wide variety of items as before. All and all, I can't wait to be back at Napolitano and, won't hesitate recommending this hotel to a Santo Domingo visitor.

Its nice just that the cable goes out for a few days no T.V.

This is my third time staying here. An I must say every time I stay here it's gets better and better. Everything from the room to the bar the restaurant,the front desk to everyone was very helpful I will be returning on my next vacation once again thank you to everyone at this hotel

hotel is old and dirty. when you look at the rugs and other things in the hotel it will turn your stomach when you realize that you will sleep in this place

Room smelled. Elevator didn't work. Whole place sucks. Look elsewhere.

The breakfast was included and it had amazing sea views. The hallways could've been cleaner.

Comfortable for short stay in the Zonia Colonial area. Decent breakfast buffet with friendly staff. Needed something cleaned they picked up and delivered clothing back quickly. Weekends your close to the malecon nightlife and the poolside bar was great for a open air dinner. Churrasco was my order frequently during a 4 day stay and each time was perfect.

Hotel definitely need upgrades, it's outdated. All windows are dirty, it looks like from outside and hallways are in very bad condition. Staff at the terrace bar try to overcharge you with drinks ( smallest bottle of Perrier try to charge you $6), check before pay. Nobody is smiling and friendly at the reception desk as well as security.

We just stayed 2 days and was very convenient and staff very friendly need to improve breakfast .

This is a great hotel for the money. Location plus staff friendliness is well worth it.

Everything about the hotel was excellent, it had all the amenities needed to be all inclusive!!

My only problem was that the air conditioner was not automatically set to shut down when the room was cooled enough. Thus the room got very cold throughout the night. Otherwise I had a pleasant stay at the hotel ,

It was ok hotel, close to everything, the only thing we got problem with internet sometimes and air condition was not as cold as I expected I do not know due to the hot weather

I've made 3 trips to DR in the past 18 months and during all 3 trips I have stayed at the Napolitano. Great location, food, rooms & staff. Compared to other local hotels, this has the best price and I have nothing to complain. Actually the pool probably too deep and small. Breakfast is delicious, not just continental, there is much more available. Night time live music is great!

Everything was clean, the view if to The Malecon in Santo Domingo, We just have couple issues first day with internet connection, but was resolve next day.

This hotel is situation in the perfect spot on Avenida George Washington. Leave the hotel and you are only a few blocks from Zona Colonial and the main shopping and historical district. The best part of the hotel is the Terraza with its Pool, Restaurant and nightly entertainment make it the place to relax and enjoy a few drinks. The rooms are well maintained, linen and marble floors. I would suggest investing in some new towels

Just stayed for 2 days but fine hotel with nice terraza view.

Instead of hotel should be call motel elevator /room /bathroom/ hallway etc dirty gross/ smell is just disgusting I left 30 min after I got there I rent another room in different hotel please don't go there if you used to high standard hotel like borgata (Atlantic city)

I liked the hotel stay overall, just that the hotel is a little outdated and needs renovations, It was a short stay and for the most part the experience was good.

they lock their doors with chains and lock. then we have to bang on door to get them to open it. I found this strange.

Av. George Washington No. 51 Santo Domingo Distrito Nacional

Hotel highlights

  • Close to Cathedral of Santo Domingo and Parque Colon
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located in Gascue, Napolitano Hotel is within a mile (2 km) of popular sights such as Cathedral of Santo Domingo and Parque Colon. This 3-star hotel has 65 guestrooms and offers conveniences like a restaurant, a casino, and an outdoor pool. On the boardwalk, it's also near National Palace and Alcazar de Colon.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. For your convenience, a cooked-to-order breakfast is served each morning for a fee.


Rooms

All 65 air-conditioned rooms provide minibars, free newspapers, and free bottled water. Guests can expect free WiFi and TVs with digital channels. Bathrooms have hair dryers and free toiletries. Safes and desks are also standard.


Property features

Napolitano Hotel features a casino, a nightclub, and an outdoor pool. There's free parking, and an airport shuttle (available 24 hours) for USD 40.00 per vehicle one way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, tours or tickets, and securing valuables. Additional amenities include free WiFi in public areas, a conference center, and a 24-hour business center.

Guest reviews for Napolitano Hotel

Everyone (8) Business (9) Couples (10) Family (7) Other (16) Friends (7)
4

wonderful!

Everyone

Was given a large room on the 7th floor but I needed the view of the swimming pool from my room's window. Unfortunately, the 7th floor room didn't provide the view. I was promised a room the next day that would satisfy my need. As promised, I was transferred to another large room with an incredible view of both the swimming pool and the sea. The view of the sun on the horizon over the sea, from the room's window, is awesome! I found the staff to be attentive to clients and professional. I have stayed at Napolitano a couple of times before, but this time, I didn't think that the breakfast (buffet style) had a wide variety of items as before. All and all, I can't wait to be back at Napolitano and, won't hesitate recommending this hotel to a Santo Domingo visitor.

By on Apr 9, 2018

4
Everyone

Its nice just that the cable goes out for a few days no T.V.

By , from Michigan on Mar 15, 2018

5

love the this hotel

Everyone
The view from my room

This is my third time staying here. An I must say every time I stay here it's gets better and better. Everything from the room to the bar the restaurant,the front desk to everyone was very helpful I will be returning on my next vacation once again thank you to everyone at this hotel

By , from atlanta on Apr 13, 2017

2

look for better

Everyone

hotel is old and dirty. when you look at the rugs and other things in the hotel it will turn your stomach when you realize that you will sleep in this place

By on Jan 12, 2017

2
Everyone

Room smelled. Elevator didn't work. Whole place sucks. Look elsewhere.

By on Nov 26, 2016

3

nice sea view

Everyone

The breakfast was included and it had amazing sea views. The hallways could've been cleaner.

By , from New York on Oct 3, 2016

4

clean and friendly.

Everyone

Comfortable for short stay in the Zonia Colonial area. Decent breakfast buffet with friendly staff. Needed something cleaned they picked up and delivered clothing back quickly. Weekends your close to the malecon nightlife and the poolside bar was great for a open air dinner. Churrasco was my order frequently during a 4 day stay and each time was perfect.

By on Sep 12, 2016

Review comment responded on Sep 13, 2016

Thank you for staying with us ! We take great care to make our guests ' stay as pleasant as possible, and we appreciate your comments .

3

hotel need some upgrades

Everyone

Hotel definitely need upgrades, it's outdated. All windows are dirty, it looks like from outside and hallways are in very bad condition. Staff at the terrace bar try to overcharge you with drinks ( smallest bottle of Perrier try to charge you $6), check before pay. Nobody is smiling and friendly at the reception desk as well as security.

By on Apr 13, 2016

Review comment responded on Aug 15, 2016

Sentimos que no disfrutara al máximo de su estancia; intentaremos resolver el problema señalado. Gracias por su opinión.

3

good family trip

Families

We just stayed 2 days and was very convenient and staff very friendly need to improve breakfast .

By on Sep 19, 2015

4

great hotel staff

Singles

This is a great hotel for the money. Location plus staff friendliness is well worth it.

By on Feb 19, 2015