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Hotel Refugio Neptuno's

3.0 star property
Beaux Arts hotel with free breakfast and an outdoor pool

Choose dates to view prices

Photo gallery for Hotel Refugio Neptuno's

Reception
Restaurant
Terrace/patio
Exterior
Front of property

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Pool
  • Pet friendly
  • Housekeeping

Explore the area

View in a map
Calle Duarte 17, Boca Chica, Santo Domingo, 15700
  • Place, Boca Chica Beach
    ‪15 min walk‬
  • Place, Nautical Club of Santo Domingo
    ‪4 min drive‬
  • Place, Caucedo Port
    ‪8 min drive‬
  • Airport, Santo Domingo (SDQ-Las Americas Intl.)
    ‪12 min drive‬

Room options

View all photos for Standard Room One Bed

Standard Room One Bed | Egyptian cotton sheets, premium bedding, minibar, desk

Standard Room One Bed

8.2 out of 10
Very good
(10 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room Two Beds

Standard Room Two Beds | Egyptian cotton sheets, premium bedding, minibar, desk

Standard Room Two Beds

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 King Beds

View all photos for Apartment, 1 Bedroom, Ocean View

Apartment, 1 Bedroom, Ocean View | Egyptian cotton sheets, premium bedding, minibar, desk

Apartment, 1 Bedroom, Ocean View

9.0 out of 10
Wonderful
(4 reviews)
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 1 Bedroom (1 Double Bed with Sofabed)

Egyptian cotton sheets, premium bedding, minibar, desk

Apartment, 1 Bedroom (1 Double Bed with Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Apartment, 1 Bedroom

Egyptian cotton sheets, premium bedding, minibar, desk

Apartment, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Family Suite, 2 Bedrooms

Family Suite, 2 Bedrooms | Egyptian cotton sheets, premium bedding, minibar, desk

Family Suite, 2 Bedrooms

  • 2 bedrooms
  • Ocean view
  • Sleeps 4
  • 2 King Beds

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About the neighborhood

Boca Chica

Hotel Refugio Neptuno's is located within a mile (2 km) of Boca Chica Beach and La Matica Island. This 20-room, 3-star hotel has conveniences like an outdoor pool, free in-room WiFi, and free self parking.

What's nearby

  • Boca Chica Beach - 15 min walk - 0.8 miles
  • Nautical Club of Santo Domingo - 4 min drive - 1.6 miles
  • La Matica Island - 4 min drive - 0.8 miles
  • Caucedo Port - 8 min drive - 4.1 miles
  • Dream Casino Be Live Hamaca - 14 min drive - 7.9 miles

Getting around

  • Las Americas Intl. Airport (SDQ) - 14 min drive

Restaurants

  • ‪Boca Marina - ‬6 min walk
  • ‪Puerco rosado - ‬13 min walk
  • ‪Don michele Bar.Restauran.Hotel.beach - ‬10 min walk
  • ‪Pequeña Suiza - ‬11 min walk
  • ‪La Terrazza - ‬12 min walk

About this property

Hotel Refugio Neptuno's

Beaux Arts hotel with free breakfast and an outdoor pool
Guests of Hotel Refugio Neptuno's enjoy features like an outdoor pool, free WiFi in public areas, and a library. There's free parking, and an airport shuttle (available 24 hours) for USD 30 per vehicle one-way. Front-desk staff can help with concierge services, and provide local restaurant recommendations. Additional amenities include a terrace, laundry facilities, and a garden.
Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Beds sport Egyptian cotton sheets and bathrooms offer hair dryers. Other amenities include refrigerators, minibars, and ceiling fans.
Recreational amenities at the hotel include an outdoor pool.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Refugio Bar/Rrstauran

Things to do

  • Library
  • Outdoor pool

Family friendly

  • In-room full-sized refrigerator/freezer
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Limited-hour front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • No elevator

More

  • 2 buildings
  • 4 floors
  • Beaux Arts architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Egyptian cotton sheets

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Full-sized refrigerator/freezer
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - 9 PM
Front desk staffed during limited hours
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Front desk (limited hours)

Pets

  • This property welcomes pets for free
  • Dogs and cats only
  • 1 total pets

Children and extra beds

  • Up to 2 kids, 5 years old and younger stay free when using existing bedding (children may not be eligible for free breakfast)

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 30 per vehicle (one-way)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM—-midnight
  • Check-out: 1 PM
  • Minimum check-in age: 18
The front desk is available during limited hours. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free self parking, along with RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, mobile payments, and cash.
  • Onsite safety features include a fire extinguisher, a security system, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

  • Pool access available from 8 AM to 10:00 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Refugio Neptuno's
Hotel Refugio Neptuno's Boca Chica
Refugio Neptuno's
Refugio Neptuno's Boca Chica
Neptuno`s Refugio Hotel Boca Chica
NEPTUNO'S REFUGIO Dominican Republic/Boca Chica
Hotel Refugio Neptuno's Hotel
Hotel Refugio Neptuno's Boca Chica
Hotel Refugio Neptuno's Hotel Boca Chica

Frequently asked questions

Is a free cancellation option available at Hotel Refugio Neptuno's?

Hotel Refugio Neptuno's offers free cancellation on certain room rates. For more details, look at the cancellation policy on Orbitz.

What can I see near Hotel Refugio Neptuno's?

This hotel is located in Boca Chica, a short 16-minute walk from Boca Chica Beach and also 17 minutes on foot from La Matica Island. You'll also find Caucedo Port and Nautical Club of Santo Domingo within a short drive.

Is there parking available at Hotel Refugio Neptuno's?

Yes, self parking is offered for free at the hotel. RV/bus/truck parking is also available for guests.

Does Hotel Refugio Neptuno's have a casino on the premises?

No, Hotel Refugio Neptuno's doesn't have a casino.

Will I find an indoor pool at Hotel Refugio Neptuno's?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 8 AM and 10:00 PM.

What amenities will couples enjoy at Hotel Refugio Neptuno's?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a bar, and a restaurant.

Are there hot tubs at Hotel Refugio Neptuno's?

No, this hotel doesn't have a spa tub.

Does Hotel Refugio Neptuno's have a restaurant that serves breakfast?

Yes, Hotel Refugio Neptuno's serves free cooked-to-order breakfasts at The Refugio Bar/Rrstauran each morning.

Will Hotel Refugio Neptuno's allow pets to stay for free?

Yes, cats and dogs can stay for free at Hotel Refugio Neptuno's.

Are there connecting rooms at Hotel Refugio Neptuno's?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How close is the airport from Hotel Refugio Neptuno's?

The closest major airport to Hotel Refugio Neptuno's is Las Americas Intl. Airport (SDQ), which is 7.4 mi away (14 minutes by car). Another top airport is Santo Domingo (JBQ-La Isabela Intl.), which is around 26.2 mi away.

Are there rooms with balconies at Hotel Refugio Neptuno's?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy ocean or garden views.

Hotel Refugio Neptuno's Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 129 out of 317 reviews
Rating 8 - Good. 89 out of 317 reviews
Rating 6 - Okay. 52 out of 317 reviews
Rating 4 - Poor. 17 out of 317 reviews
Rating 2 - Terrible. 30 out of 317 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Gloria

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Checked in late by security guard. Everything went smooth except he kept our document until morning, which was uncomfortable. Room was nice and breakfast was freshly made and delicious. Restaurants in the area are open until late. Downside is no beach access.
Stayed 1 night in Jul 2025

2/10 Terrible

Denis

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was okay but the room and the hotel was dirty
Stayed 1 night in Jul 2025

8/10 Good

Andrea

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The pool/breakfast area was nice.
Stayed 1 night in Jun 2025

6/10 Okay

josephine

Traveled with family
The staff was friendly but the room which I stayed in need upgrading. 1 night would have been ok. The room lacked lighting, didn’t even have a night lamp or a mirror in the room. The pool was right outside my room and people were actually in the pool way past curfew. One night it was midnight and people were still at the pool. Another night I woke up to voices outside and people were in the poor at 4am.
Stayed 3 nights in Jul 2025

10/10 Excellent

Allyn

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hidden gem

It was pretty nice, the people and place were quite and comfortable.
Stayed 1 night in Jun 2025

8/10 Good

Jean, WEST PARK

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I mostly enjoyed my stay there for 1 night except for the fact that there was no hot water.
Stayed 1 night in May 2025

10/10 Excellent

Lionel

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Anabel

Buenas atenciones, muy seguro y bonito.
Stayed 1 night in May 2025

10/10 Excellent

jeanne

Liked: Cleanliness, staff & service, property conditions & facilities
EVERYTHING was really great and the service was terrific.
Stayed 2 nights in Apr 2025

8/10 Good

Maribel

Stayed 1 night in Apr 2025

6/10 Okay

Juan

Stayed 2 nights in Mar 2025

8/10 Good

Oscar

Liked: Cleanliness, staff & service
maintenance of painting of the rooms
Stayed 2 nights in Mar 2025

4/10 Poor

ed

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

To many stray cats

Free breakfast was good, service was good but to many stray cats to enjoy the meal they were on the chairs and tables, wife refused to eat there.
Stayed 4 nights in Mar 2025

8/10 Good

ANGEL

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Rooms need urgent renovation
Stayed 1 night in Nov 2024

8/10 Good

Carlos

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I would definitely come back to stay here it's comfortable and staff is friendly
Stayed 1 night in Feb 2025

10/10 Excellent

Marybeth

Liked: Staff & service
The property is a great value option. We had a room that fit our family of 5 and the hotel us only 15 minutes from the airport, which is convenient.
Stayed 1 night in Feb 2025

4/10 Poor

Daniel

Liked: Cleanliness, staff & service
Great place for price...
Stayed 3 nights in Feb 2025

10/10 Excellent

Mel

Stayed 2 nights in Feb 2025

8/10 Good

Omar

Liked: Cleanliness, staff & service, property conditions & facilities
Relaxing by the balcony with a view to the beach was cool.
Stayed 2 nights in Feb 2025

4/10 Poor

Damon

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2025

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities

It is what it is!!!

This was my first time and last time staying at Neptuno's Refugio. It was so many issues, that it wasn't worth bringing it to the hotel's staff's attention, it wouldn't have made a difference. But a short version of issues were that they shut off the water from about midnight until 5:30am in the morning. Also, the moldy smell, very outdated furniture and appliances. The A/C leaked water on the bed and floor. It was puddles of it. I'm speaking of my unit, which was room 2A. I wouldn't be surprised if they demolish this hotel ASAP! It's nearly on it's last breath. The best thing was sitting out on the balcony and having a stiff drink and knowing I only had 2 days to tolerate my stay. The balcony is huge and with a decent Oceanview!!!
Stayed 2 nights in Feb 2025

10/10 Excellent

Ramon

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the place will go again
Stayed 1 night in Jan 2025

8/10 Good

Adriana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mejoraría la comodidad de las camas y el funcionamiento del aire acondicionado, de resto,. todo excelente
Stayed 1 night in Jan 2025

10/10 Excellent

Jhonny

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just need someone to help with luggage
Stayed 1 night in Dec 2024

4/10 Poor

Cindy

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stay here in a pinch and make sure to lock your room door properly. I woke up with my room door wide open and money was missing from my purse. Be careful! I did not press the issue because I wasn’t sure entirely sure if I had left the door open. But with a night time guard I would expect my door to have been closed by the staff at some point throughout the night if it was my mistake.