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Recent guest reviews

A little noisy. But over all satisfied... breakfast was on time. Parking was always available in front of hotel.

This Hotel is not what you see in the picture. Is an one night staying. Where the room are extremely small. I pay for a room more comfortable for a couple they give me, a room with one queen bed and a twin size bed. I want something really nice like the picture but when you get there. There nothing like the picture you see in orbitz. The furniture they were all crash. The bathroom so small one person struggle to take a bath and they dont even have a blower. I reserve 3 bedroom and the other two were smaller, one with no window and no way to get out if something happen. The other room even the dresser were broken and all scrash. We stay at this hotel for 3 days and the only thing nice was the upper level were they have table and a mini bar. They offer a continental breakfast that was okay and the staff who clean were really nice ladies other than that was horrible. By the way the hotel is a 5 floor building with no elevator.

Charging people $20 or more for no reason. Staff are forced by management to collect money from clients. We were often asked by staff to pay more money at the front desk...if not you can leave the "hotel" and we were asked to leave the property ...

Great customer service, lovely ambiance, and great location. Very comfortable. Bathroom however is tiny.

Great staff, loud outside, wifi went down one day out of five. Still on my list of places to stay.

Hotel is ok, bad parking. A order one room they gave me another because was broke.

Room was very clean. Shower water got pretty hot unlike alot of hotels. No microwave or refrigerators. Main hotel entrance locked at night to keep guests safe also extra security door man. Charge $20 fee for guys how wanted to bring a guest that stayed past 10pm. Front desk people were very helpful and even made store runs at night to keep guest happy. I enjoyed St he staff and would return again. This hotel is worth more than what they charge... this is a great deal for your money

Lo recomiendo super bueno ,buena ubicación, seguridad, habitación regular pero buena y limpia

Todo bien. El check in, el servicio, las instalaciones, la limpieza.

Calle Santome # 452 Santo Domingo Distrito Nacional

Hotel highlights

  • Walking distance to National Palace and Parque Colon
  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Bar/lounge

Located in Zona Colonial, Hotel Jade is a leisurely stroll from popular sights such as National Palace and Parque Colon. This 3-star hotel has 21 guestrooms and offers conveniences like free breakfast, free in-room WiFi, and a rooftop terrace.


Dining

Start your day off right with a free full breakfast, served each morning from 7:30 AM to 10 AM. Order from room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge.


Rooms

All 21 rooms feature free weekday newspapers and phones. Guests can expect free WiFi and flat-screen TVs with cable channels. Free toiletries are also available.


Property features

Guests of Hotel Jade enjoy a rooftop terrace, free WiFi in public areas, and a business center. There's free offsite parking, and an airport shuttle (available 24 hours) for USD 45 per vehicle one-way. The front desk is staffed 24 hours a day to help with concierge services and dry cleaning/laundry. Additional amenities include a computer station, free newspapers, and laundry facilities.

Room options

Superior Double Room, 1 Queen Bed

1 Queen Bed | Sleeps 2

Standard Double Room, 1 Queen Bed

1 Queen Bed | Sleeps 2

Standard Double Room Single Use, 1 Double Bed

1 Double Bed | Sleeps 2

Superior Double Room Single Use, 1 Queen Bed

1 Queen Bed | Sleeps 2

Guest reviews for Hotel Jade

Everyone (10) Couples (1)
4
Everyone

A little noisy. But over all satisfied... breakfast was on time. Parking was always available in front of hotel.

By on Jun 6, 2019

Review comment responded on Jun 11, 2019

Thank you very much for your comment

4
Everyone

By on Apr 7, 2019

Review comment responded on Apr 10, 2019

Muchas gracias por su valoración !

4
Everyone

By on Dec 11, 2018

1
Everyone

This Hotel is not what you see in the picture. Is an one night staying. Where the room are extremely small. I pay for a room more comfortable for a couple they give me, a room with one queen bed and a twin size bed. I want something really nice like the picture but when you get there. There nothing like the picture you see in orbitz. The furniture they were all crash. The bathroom so small one person struggle to take a bath and they dont even have a blower. I reserve 3 bedroom and the other two were smaller, one with no window and no way to get out if something happen. The other room even the dresser were broken and all scrash. We stay at this hotel for 3 days and the only thing nice was the upper level were they have table and a mini bar. They offer a continental breakfast that was okay and the staff who clean were really nice ladies other than that was horrible. By the way the hotel is a 5 floor building with no elevator.

By on Apr 21, 2018

Review comment responded on Apr 27, 2018

We are very sad that you feel this way, on our website are the photos and you can clearly see the size of the rooms, in fact there are the specified measures. We hope you take this into account in a next booking. The moviliario is this way on purpose. We appreciate your sincerity because it helps us to improve.

1

not nice hotel. highway robbery

Everyone

Charging people $20 or more for no reason. Staff are forced by management to collect money from clients. We were often asked by staff to pay more money at the front desk...if not you can leave the "hotel" and we were asked to leave the property ...

By , from Boston, MA on Nov 22, 2017

Review comment responded on Dec 7, 2017

Hello! Thanks for your reply. Remember that if your reservation is for two people you must pay for two people, not one. The hotel rules are already made, if you wish to stay with us you must respect them.

5

hotel jade

Everyone

Great customer service, lovely ambiance, and great location. Very comfortable. Bathroom however is tiny.

By , from Indiana on Nov 18, 2017

Review comment responded on Dec 22, 2017

Dear Noelle,Thank you for your feedback, we appreciate that you have taken the time to do it. We are waiting for your next visit to Santo Domingo to continue as usual, provide a good service.

4

nice place.. location could be better

Everyone

Great staff, loud outside, wifi went down one day out of five. Still on my list of places to stay.

By , from Chicago on Jun 28, 2017

Review comment responded on Jul 17, 2017

Gracias por su comentario!!

2

it's good but if you have the 4th floor be ready

Everyone

Hotel is ok, bad parking. A order one room they gave me another because was broke.

By , from ny on Apr 12, 2017

4

close to everything

Everyone

Room was very clean. Shower water got pretty hot unlike alot of hotels. No microwave or refrigerators. Main hotel entrance locked at night to keep guests safe also extra security door man. Charge $20 fee for guys how wanted to bring a guest that stayed past 10pm. Front desk people were very helpful and even made store runs at night to keep guest happy. I enjoyed St he staff and would return again. This hotel is worth more than what they charge... this is a great deal for your money

By on Jan 28, 2017

5
Partner Couples Business Business Travelers

Lo recomiendo super bueno ,buena ubicación, seguridad, habitación regular pero buena y limpia

By on Sep 25, 2019

Review comment responded on Oct 2, 2019

Estimado anonimo! Muchas gracias por tomarse el tiempo para valorarnos, nos alegra saber que disfruto de su estadia.

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