Terrible
Highly recommended.
All staff was courteous
Five start hotel service. Excellent rooms with modern decorations and technology. This hotel is highly recommended. Excellent food and restaurants at the hotel and nearby.
Great facility
La atención es excelente y hotel es acogedor y limpio !!
The hotel was really clean and everyone was very helpful my only complaint is that is not a kid friendly hotel. I have 2 children , 4 and 12 and the pool didn’t even have a kid section. Nothing available for them to keep them entertained.
I liked how this old/traditional hotel's rooms have been remodeled to fit a quite more modern feel. I think the rugs by the bed could be changed or cleaned better. I loved the food, a mix of traditional Dominican delights with international cuisine makes leaving the hotel unnecessary for gastronomic reasons.
Since the first day we arrived the Air conditionner was not working properly after the electricity was shut down. We called the reception, someone came and after that we had the same problem again and calle d the reception but nothing was done. here was also a water leak in The bathroom when taking the shower.
Immediately upon entering the hotel and speaking, the front desk lady asks, in a nasty tone and with disgust on her face, “You don’t speak Spanish?” And then proceeded to be rude while checking us in. Besides the front desk staff and operator, no one speaks an ounce of English and became mad at us for trying to speak broken Spanish to communicate our needs. TWO times staff just opened our hotel room door. Both times they knocked once and I said hold on and both times they just walked in. When I tried to hold the door close, the first time it happened, the employee kept trying to push the door open ANYWAY! Upon ordering room service, they constantly knock on your door to see if you’ve finished, even if you have the do not disturb on. It’s very frustrating when trying to have some relaxing time. The hotel doesn’t offer Covid-19 testing but gave us a list of places we could call to schedule ours before flying back home, which we were initially thankful for. I asked the guys the front desk how far the first one on the list was from the hotel and he said, “if I told you, you wouldn’t understand anyway.” Upon calling the sites, none had employees that could speak English and the employees at each clinic hung up on us as we tried to communicate in our broken Spanish to schedule the required test to get back home. I called the front desk and let them know the issue and I had to request that they help me with scheduling. I DO NOT recommend this hotel.
Perfect
Excellent in every way.
I liked that it felt like a resort( away from the push and pull of city life)- I did not like that when we arrived the room was set for 1 when I booked for 2 people. And we never got the mini bar filled although we asked twice in two separate days. Besides the fact that the plug in the bathroom for the hair drying was broken, hence we could not use it.
everything was perfect
Very nice hotel. Staff was very pleasant. Breakfast was delicious. Room and facility are very nice.
I was charge a lot of money for refrigerator bar. The staff spoke very little English.
Located in Bella Vista, El Embajador, a Royal Hideaway Hotel is within 2 miles (3 km) of popular attractions such as Malecon and Blue Mall. This 298-room, 5-star resort has indoor private spa tubs along with 2 restaurants and a full-service spa.
Enjoy dining at one of 2 onsite restaurants including El Jardin del Embajador, which specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10:00 AM.
Guests can expect to find free WiFi and 48-inch LED TVs with cable channels and pay movies. Bathrooms offer rainfall showers, hair dryers, and designer toiletries, and pillowtop beds with premium bedding and pillow menus ensure a restful night. Indoor private spa tubs, iPod docks, and sitting areas are other standard amenities.
Guests of El Embajador, a Royal Hideaway Hotel have access to a full-service spa, a casino, and an outdoor pool. There's free parking, and an airport shuttle (available 24 hours) for USD 50 per vehicle roundtrip. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this luxury resort include a 24-hour gym, a sauna, and free WiFi in public areas.
Terrible
Highly recommended.
Dear Mrs. Isabel, First of all, we thank you for distinguishing our El Embajador hotel from a royal Hideaway during your stay in the city of Santo Domingo and for trusting us. We are very dismayed to read your comments regarding the cleanliness of your room and the carpet on the third floor, since we are fully aware that hygiene and cleanliness are very important aspects for our guests to feel comfortable in our facilities.We have taken corrective measures to prevent situations like these in the future. For us it is very important that you can enjoy the rest that you have always experienced in our hotel, because our main commitment and objective is to guarantee the well-being of our guests. We appreciate the time you took to share your concerns, we hope you will give us the opportunity to welcome you again, remember that our top priority is to regain your trust. We are at your disposal for any requirement you may need. Kind regards,
All staff was courteous
Dear Mrs. Evelyn: Thank you very much for sharing with us and all the members of El Embajador, a Royal Hideaway Hotel dedicating so many excellent comments to us. There is no better reward for us than knowing that you enjoyed your stay to the fullest and that we exceeded your expectations. It makes us even happier to know that you have trusted us and that we will be honored to welcome you again. We are very pleased to know that you enjoyed a comfortable and pleasant stay in our elegant city hotel. To our spacious rooms we must add the magnificent executive facilities and luxury services designed to ensure the comfort of our guests. Our team works hard to provide the best service to all our valued guests and anticipate all their needs. We look forward to welcoming you again very soon to provide you with another memorable experience, just as you deserve. It is our satisfaction to serve you. Very cordially,
Five start hotel service. Excellent rooms with modern decorations and technology. This hotel is highly recommended. Excellent food and restaurants at the hotel and nearby.
Dear Mr. Nelson: Thank you very much for sharing with us and all the members of El Embajador, a Royal Hideaway Hotel dedicating so many excellent comments to us. There is no better reward for us than knowing that you enjoyed your stay to the fullest and that we exceeded your expectations. It makes us even happier to know that you have trusted us and that we will be honored to welcome you again. We are very pleased to know that you enjoyed a comfortable and pleasant stay in our elegant city hotel. To our spacious rooms we must add the magnificent executive facilities and luxury services designed to ensure the comfort of our guests. Our team works hard to provide the best service to all our valued guests and anticipate all their needs. We look forward to welcoming you again very soon to provide you with another memorable experience, just as you deserve. It is our satisfaction to serve you. Very cordially,
Great facility
Dear Mr. Danilo: Thank you very much for sharing with us and all the members of El Embajador, a Royal Hideaway Hotel dedicating so many excellent comments to us. There is no better reward for us than knowing that you enjoyed your stay to the fullest and that we exceeded your expectations. It makes us even happier to know that you have trusted us and that we will be honored to welcome you again. We are very pleased to know that you enjoyed a comfortable and pleasant stay in our elegant city hotel. To our spacious rooms we must add the magnificent executive facilities and luxury services designed to ensure the comfort of our guests. Our team works hard to provide the best service to all our valued guests and anticipate all their needs. We look forward to welcoming you again very soon to provide you with another memorable experience, just as you deserve. It is our satisfaction to serve you. Very cordially,
Dear Mr. Teofilo: Thank you very much for sharing with us and all the members of El Embajador, a Royal Hideaway Hotel dedicating so many excellent comments to us. There is no better reward for us than knowing that you enjoyed your stay to the fullest and that we exceeded your expectations. It makes us even happier to know that you have trusted us and that we will be honored to welcome you again. We are very pleased to know that you enjoyed a comfortable and pleasant stay in our elegant city hotel. To our spacious rooms we must add the magnificent executive facilities and luxury services designed to ensure the comfort of our guests. Our team works hard to provide the best service to all our valued guests and anticipate all their needs. We look forward to welcoming you again very soon to provide you with another memorable experience, just as you deserve. It is our satisfaction to serve you. Very cordially
La atención es excelente y hotel es acogedor y limpio !!
Estimada Sra. Luz: Muchísimas gracias por compartir con nosotros su experiencia en El Embajador, a Royal Hideaway Hotel dedicándonos tan excelentes comentarios. No hay mejor recompensa para nosotros que saber que disfrutó su estadía y que sobrepasamos sus expectativas. Alegría mayor nos causa saber que ha confiado en nosotros y que volveremos a tener el honor de recibirle. Me satisface enormemente saber que disfrutó de una estadía cómoda y placentera en nuestro elegante hotel de ciudad. A nuestras amplias habitaciones hay que sumar las magníficas instalaciones ejecutivas y servicios de lujo pensados para garantizar el confort de nuestros huéspedes. Nuestro equipo trabaja arduamente para proveer el mejor servicio a todos nuestros valiosos huéspedes y anticipar todas sus necesidades. Esperamos poder recibirle nuevamente muy pronto para brindarle otra memorable experiencia, tal como usted lo merece. Es nuestra satisfacción servirle. Muy cordialmente, El Embajador, A Royal Hideaway Hotel.
The hotel was really clean and everyone was very helpful my only complaint is that is not a kid friendly hotel. I have 2 children , 4 and 12 and the pool didn’t even have a kid section. Nothing available for them to keep them entertained.
Dear Mrs. Stefany: We are deeply sorry to hear that you did not enjoy your experience at our hotel to the fullest, as we strive every day to make each stay unforgettable. However, you can be assured that your opinion will be shared with our department heads to inform them and act accordingly. We appreciate the time you took to share your concerns, and hope you will give us the opportunity to serve you better in the future
I liked how this old/traditional hotel's rooms have been remodeled to fit a quite more modern feel. I think the rugs by the bed could be changed or cleaned better. I loved the food, a mix of traditional Dominican delights with international cuisine makes leaving the hotel unnecessary for gastronomic reasons.
Dear Mr. Rodney: Thank you very much for sharing with us and all the members of El Embajador, a Royal Hideaway Hotel dedicating so many excellent comments to us. There is no better reward for us than knowing that you enjoyed your stay to the fullest and that we exceeded your expectations. It makes us even happier to know that you have trusted us and that we will be honored to welcome you again. We are very pleased to know that you enjoyed a comfortable and pleasant stay in our elegant city hotel. To our spacious rooms we must add the magnificent executive facilities and luxury services designed to ensure the comfort of our guests. Our team works hard to provide the best service to all our valued guests and anticipate all their needs. We look forward to welcoming you again very soon to provide you with another memorable experience, just as you deserve. It is our satisfaction to serve you. Very cordially,
Since the first day we arrived the Air conditionner was not working properly after the electricity was shut down. We called the reception, someone came and after that we had the same problem again and calle d the reception but nothing was done. here was also a water leak in The bathroom when taking the shower.
Dear Mrs. Marie Louise: We are deeply sorry to hear that you did not enjoy your experience at our hotel to the fullest, as we strive every day to make each stay unforgettable. We have reviewed your comments in detail, and are very dismayed to read that the service you have received during your stay at our hotel does not reflect the usual standard of service we strive to ensure for our guests. However, you can be assured that your opinion will be shared with our department heads to inform them and act accordingly. We appreciate the time you took to share your concerns, and hope you will give us the opportunity to serve you better in the future
Distinguida Sra. Lilian:Lamentamos que no haya disfrutado de su estadía. Trabajamos para que cada uno de nuestros huéspedes se sienta complacido en todos los aspectos que así lo requieran, por lo que no suele ser el caso que queden insatisfechos. Póngase en contacto con nosotros a través de correo electrónico para que podamos identificar los puntos que no le ha gustado y poder mejorarlos en un futuro: elembajador.guest@royalhideaway.com será un placer atenderle y realizar mejoras para su próxima llegada.Muy sinceramente,