I did not like the extra charge to eat there
Dont like the out dated rooms and over priced
Upkeep of rooms and amenities is needed, check in was disorganised and staff distracted easy
the foods
The property is in need of a makeover soon. Rooms are in disrepair and tired. Amenities in room are poor. Do you have to bring your own soap_ Staff shows the condition of the property by their indiference and discontent
The resort was disgusting and unclean. Most of it was shut down. Most of the facilities didn't work. Service staff did a fine job and security was always around. But the rooms were in terrible condition and front desk didn't care was unhelpful. Refused to honor COVID testing advertised on website. A miserable experience overall.
food its excellent but the property does needs to be maintained, bed mattress was too hard
Need update the all hotel
Horrible!!! The worse hotel Poor service,
Leaking coming from the ceiling report to administration did nothing about it
Unfortunately, hotel was not at all what I expected. While the only thing I can say was good, Was the food. I could tell their was great consideration in preparation and I liked the themes and options were different every meal. the hotel lobby and the rest of the amenities was quite a distance from our room. I’m assuming because it was the garden side however it was very irritating to go back and forth when our key stopped working and the water from the sink stopped working also. The room only had a bed, no living room furniture or small sofa. The bathroom light would not turn off so it stayed on the whole vacation. The water from the bathroom sink started to leak so I had to but the trash bin under or else the bathroom would fill up with water! Wasn’t a pleasant trip.
Once I got to the property and checked in the staff was rude and obnoxious. I’m of Dominican decent and speak perfect Spanish so there was no communication issue. Got my room key and when I entered the room it was full of mosquitos as in around 60 to 70 swarming around the room. I went back to reception and they assigned me a new room. When I went into the next assigned room it was severely outdated, the bed was sunk in the middle the toilet seat was half the size of the toilet and kept sliding off. I immediately went back to reception to complain. I was given yet another room ocean side which I had to pay 120 US more which that room had no air conditioner and had a mosquito problems and mold on the walls as well. I am disgusted by the property the grounds are not well kept and it feels very unsafe. The locals are allowed to walk around the grounds at night. Boca chica is not a tourist area at all.
Never havehot to shower, the place was dirty ,pillows cases and sheets dirty the food was horrible no internet at all t,he phone in my room wasn't working my room flooded all my clothes was wet .I didn't have a tub every time I showed I have to put a towel to soak the water I don't want no body to experience what happened to me over there please don't go to that place for vacation you gonna regret it
Me gusto todo..sus empleados muy amables. La comida exquisita
Lights went out no running water. Food was not good
I like the food and the show I don't like Hamaca building because is to old and need updates.
Be Live Experience Hamaca Garden is within a 15-minute walk of popular attractions such as Boca Chica Beach. This 355-room, 3-star hotel has 3 outdoor pools along with a full-service spa and 6 restaurants.
Relish the international cuisine at La Cotica, one of 6 onsite restaurants. At the end of the day, the bar/lounge is a great place to grab a drink.
TVs come with cable channels. Bathrooms offer hair dryers and free toiletries. Other standard amenities include balconies or patios, free minibar items, and coffee makers.
Guests of Be Live Experience Hamaca Garden have access to a full-service spa, 3 outdoor pools, and a nightclub. A stay here includes free parking. Front-desk staff can answer questions 24/7, and assist with concierge services, securing valuables, and dry cleaning/laundry. Other amenities at this beach hotel include a children's pool, a gym, and a sauna.
I did not like the extra charge to eat there
Dont like the out dated rooms and over priced
Dear guest, We are sorry to hear that your vacation with us did not meet your expectations. The experience of our guests is of the utmost importance, so we will take note of all your observations and pass it on to the corresponding departments to take corrective measures. We hope you will give us a second chance to stay with us. Kind regards,
Upkeep of rooms and amenities is needed, check in was disorganised and staff distracted easy
Dear guest, Your opinion is very important to us, we are always constantly improving, for this reason the aspects mentioned for you will be taken into account. We hope to have you once again in our facilities to offer you an unforgettable experience as you deserve. Best regards,
the foods
The property is in need of a makeover soon. Rooms are in disrepair and tired. Amenities in room are poor. Do you have to bring your own soap_ Staff shows the condition of the property by their indiference and discontent
The resort was disgusting and unclean. Most of it was shut down. Most of the facilities didn't work. Service staff did a fine job and security was always around. But the rooms were in terrible condition and front desk didn't care was unhelpful. Refused to honor COVID testing advertised on website. A miserable experience overall.
food its excellent but the property does needs to be maintained, bed mattress was too hard
Need update the all hotel
Dear guest, We appreciate the time you have invested in sharing your experience. We are sorry on this occasion that we did not meet your expectations. We are always open to listening to our guests in order to maintain a constant improvement of our services. We inform you that we have different lodging options: room only, bed and breakfast and all-inclusive, in that sense the services to receive are based on what was reserved, if the guest wishes to change the category they must pay the corresponding cost. We hope to be able to serve you again in the future. Kind regards,