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Be Live Experience Hamaca Beach - All Inclusive

3.5 out of 5.0

Recent guest reviews

This staff was terrible and they have a bad actitudes, we have to cancel because they cannot help as with the problem that we have, they have terrible costumer service I don't recommend nobody there.

This is an outdated hotel, if you can manage your expectations and plan to spend more time at the beach than in your room, then you will be fine. The beach and the Pelicano restaurant (not included in the hotel deal) are enjoyable. If you're not a picky eater than you'll do fine at the overcrowded buffet place. There are persistent sales people on site who'll try to con & over-promise you into buying a timeshare next door at their "private hotel" if you pay attention to them. Onsite internet is expensive and only works at times if you're on the beach.

The experience was amazing, the workers were very nice and were sure to make everyone feel welcomed and at home. If they didn't see you, they would be sure to find you and make sure of your safety. Security was amazing as well.

Bad food, dirty old rooms, rude staff. Terrible entertaining. Bad area

The Christmas night was nice celebration !!! A lot of seafoods,meat ,salads, desserts,alcohol everything that you like !!! The same thing was on the day of celebrations of New Years Day plus with champagne and Salute in the air !!! Special Show on the stage !!! Happy New Year everybody !!!

I will never go back to this hotel. I paid an additional fee for ocean view. When I went to check in they had no ocean room available. They placed me in a garden view room with mold on the walls. I complained to the staff and they were not compassion at all. Worst experience ever.

The staff IS friendly, but useless. Leaks of biblical proportions from the AC in the room. The rooms are very dated & the linens very old, the elevator worked the first day & never again. The wifi works in the lobby & by the pool & it's only barely. No phones in the rooms. The sink, toilet & bathtub were somehow clogged when we went out. We were told it would be fixed right away. Did not happen. Locals swarm the place on the weekend, Sunday morning the beach was filled with stray dogs pooping in the sand & fighting for the food that was scattered by other guests. Totally revolting. DO. NOT. GO. It's not worth the coins you'll save.

DO. NOT. GO. DO. NOT. GO. DO. NOT. GO. DO. NOT. GO. DO. NOT. GO. DO. NOT. GO. DO. NOT. GO. DO. NOT. GO. DO. NOT GO. DO. NOT. GO. DO. NOT. GO. DO. NOT. GO. The staff IS friendly, but useless. Leaks of biblical proportions from the AC in the room. The rooms are very dated & the linens very old, the elevator worked the first day & never again. The wifi works in the lobby & by the pool & it's only barely. No phones in the rooms. The sink, toilet & bathtub were somehow clogged when we went out. We were told it would be fixed right away. Did not happen. Locals swarm the place on the weekend, Sunday morning the beach was filled with stray dogs pooping in the sand & fighting for the food that was scattered by other guests. Totally revolting. DO. NOT. GO. It's not worth the coins you'll save.

Hotel staff don't seem to care about fixing issues in your hotel room. Thermostat in the room only has 2 temp settings, very cold or off. Shower pressure non existent, shower heads hard water buildup. Took 5 days to get someone to fix it and it still wasn't fixed. Price of wifi is ridiculous. Poor restaurant selection.

The resort was nice but the room was full of roaches. When I got the room I noticed the toilet was clogged from the previous people. I called it in at 6:00 PM and they came to fix it 3:00 PM the next day meanwhile I got yelled at by Jacky (customer service) when I asked what time maintenance is coming. The staff was nice but once you asked a second question they showed a different face. Instead of the garden view I got the back of the hotel view with the garbage but since I waited on line for an hour abs a hand just to check in I want about to go request another room. The beach was beautiful and pools were great. The buffet and kids club staff were awesome.

They should think in demolish the hotel and start from scratch. We stayed for 3 nights in this hotel. I`ve been in Bad Hotels, Really Bad Hotels and then in Be Live Hamaca that represents the worse experience in terms of cleanliness, they change my room twice and everything was from bad to worse. AC wasn't working, shower curtain had mold, floor tiles was stained because of dirt and nobody cares about it. I could not even walk inside the room barefoot because of the sand and dust on the floor. See pictures of conditions. When I asked to the front desk about it they told me that they knew that they need to remodel the entire hotel. Best ADVICE: Stay away from this hotel....

Dirty hotel. Paid for ocean view deluxe and got view of mechanical area with the weekend garbage pile and chickens. Asked front desk to give us room paid for and response was they upgraded us to the room we received because they sold out of the ocean view. Showers did not drain, cabinets and deasers doors were broke, air conditioning only worked on low and killed a few cockroaches

THIS IS A VERY SIMPLE REVIEW. THERE IS NOTHING FANTASTIC ABOUT THIS PLACE. IF YOU ARE BUSINESS TRAVEL AND LOCATION IS IMPORTANT THEN THIS PLACE IS GOOD ENOUGH BUT THIS PLACE IS DEFINTITELY NOT A DREAM VACATION. ON THE OTHER HAND IF YOU JUST WANT TO GET A WAY FOR A FEW DAYS AND YOU ARE ON A TIGHT BUDGET THIS PLACE COULD WORK BUT DONT EXPECT GREAT FOOD, DRINKS, SERVICE OR ACCOMODATION. THE 2.5 STARS IT HAS IS VERY ACCURATE RATING.

Hotel is falling apart, pool was not onced cleaned while I was there. Overall bad experience

we went to this hotel second time with us grandchild at 3 years is old It was great time it start from just we landing to Santo Domingo airport Blue transportation give to us great service after we arrived to hotel staff on service desk was very profession special person his name Thomas we would like tell him thank you very much. After we see our room it was very clean we just tell him "we need baby crib "it was delivery at 5 min Location of this hotel great ocean unbelievable our grandson swim by himself no worry

No wf ,no soap ,plastic cup for beer , leek on sinc,fire door in the room bolted.

The place is not so far from the airport. Nice staff. Beautiful beach.

Small beach area. Timeshare sales reps. Paid for 2 ocean view rooms and got partial views blocked by trees etc. But, you get what you pay for.

This place has bad service, bad rooms and a bad attitude. We were not put in room we paid for - superior deluxe ocean view - and the so called upgrade had no balcony, no bath, no minibar, no tables or credenza, no hot water, no working tv, 1 sheet on bed and was dirty. After begging were moved to a new room on the third day and got balcony, bath, bedding and working tv plus the bonus of black mold and mushrooms growing in room. My clothes will probably have to be thrown out from the smell. The front desk and guest service lie, delay, get rude and don't care. The rest of the all inclusive was just adequate and that is being generous. Don't stay here. It needs to be torn down and all the staff fired! I should have received a refund or reduced rate but hotel saot their problem.ys that is n

I booked the Garden side of the hotel and they put me on the beach side after I told them I wanted the Garden and I had friends also book the Garden because that's what I booked and we would be together in the same side of the street The room they gave me the air conditioner only went on high or off the temperature control did not work either It was right accross from the elevator and the door on the elevator slammed shut every time someone used it I asked for a room change when the key did not work and someone from behind the front desk gave me a new key and that one did not work he came and tried it himself and no good He said he would check to see if he could change the room and will be back up to let me know and I am still waiting to hear back from him Not a good stay and I had four rooms all together and they split us up no good

Room options

Deluxe Room, Ocean View

Full 2 | King 1 | Sleeps 4

Superior Room (Superior)

King 1 | Queen 2 | Sleeps 4

Guest reviews for Be Live Experience Hamaca Beach - All Inclusive

Everyone (18) Couples (63) Business (14) Family (53) Other (50) Friends (41)
1

the worst experience ever

Everyone

This staff was terrible and they have a bad actitudes, we have to cancel because they cannot help as with the problem that we have, they have terrible costumer service I don't recommend nobody there.

By on Aug 25, 2017

Review comment responded on Sep 9, 2017

Wstimated, we regret to read of the inconveniences that have occurred with our staff, we will speak with the department manager to take action with this problem. Best regards.

2

nice beach but old hotel

Everyone

This is an outdated hotel, if you can manage your expectations and plan to spend more time at the beach than in your room, then you will be fine. The beach and the Pelicano restaurant (not included in the hotel deal) are enjoyable. If you're not a picky eater than you'll do fine at the overcrowded buffet place. There are persistent sales people on site who'll try to con & over-promise you into buying a timeshare next door at their "private hotel" if you pay attention to them. Onsite internet is expensive and only works at times if you're on the beach.

By , from Washington, DC on Jul 12, 2017

Review comment responded on Jul 22, 2017

Estimated, we want to thank you for leaving us such a valuable comment. We are working hard every day to keep improving and we will take the points mentioned by you to work on it. We would like you to give us a future opportunity to see how much we are improving. Best regards.

5

nice hotel, near many things.

Everyone

The experience was amazing, the workers were very nice and were sure to make everyone feel welcomed and at home. If they didn't see you, they would be sure to find you and make sure of your safety. Security was amazing as well.

By on May 26, 2017

Review comment responded on May 29, 2017

We want to thank you for taking your time and leave us such a valuable comment. It is a real pleasure for us to know that you have felt at ease in our structure and with our staff. Each of our guest is very important to us and receiving a comment like this shows us that our efforts are being rewarded. Best regards and we hope to see you back soon!

1

terrible hotel overall

Everyone

Bad food, dirty old rooms, rude staff. Terrible entertaining. Bad area

By , from USA on Mar 20, 2017

Review comment responded on Apr 12, 2017

We regret to know that your stay with us has not been pleasant and that our services and infrastructure have not met your expectations. We would be grateful if you would give us the opportunity to change your negative concept of us. Astrid C. Marte.

4

nice hotel on the beach . people very friendly.

Everyone

The Christmas night was nice celebration !!! A lot of seafoods,meat ,salads, desserts,alcohol everything that you like !!! The same thing was on the day of celebrations of New Years Day plus with champagne and Salute in the air !!! Special Show on the stage !!! Happy New Year everybody !!!

By on Jan 2, 2017

1

horrible stay

Everyone

I will never go back to this hotel. I paid an additional fee for ocean view. When I went to check in they had no ocean room available. They placed me in a garden view room with mold on the walls. I complained to the staff and they were not compassion at all. Worst experience ever.

By , from New York on Nov 29, 2016

1

awful

Everyone

The staff IS friendly, but useless. Leaks of biblical proportions from the AC in the room. The rooms are very dated & the linens very old, the elevator worked the first day & never again. The wifi works in the lobby & by the pool & it's only barely. No phones in the rooms. The sink, toilet & bathtub were somehow clogged when we went out. We were told it would be fixed right away. Did not happen. Locals swarm the place on the weekend, Sunday morning the beach was filled with stray dogs pooping in the sand & fighting for the food that was scattered by other guests. Totally revolting. DO. NOT. GO. It's not worth the coins you'll save.

By , from NYC on Nov 12, 2016

1

awful

Everyone

DO. NOT. GO. DO. NOT. GO. DO. NOT. GO. DO. NOT. GO. DO. NOT. GO. DO. NOT. GO. DO. NOT. GO. DO. NOT. GO. DO. NOT GO. DO. NOT. GO. DO. NOT. GO. DO. NOT. GO. The staff IS friendly, but useless. Leaks of biblical proportions from the AC in the room. The rooms are very dated & the linens very old, the elevator worked the first day & never again. The wifi works in the lobby & by the pool & it's only barely. No phones in the rooms. The sink, toilet & bathtub were somehow clogged when we went out. We were told it would be fixed right away. Did not happen. Locals swarm the place on the weekend, Sunday morning the beach was filled with stray dogs pooping in the sand & fighting for the food that was scattered by other guests. Totally revolting. DO. NOT. GO. It's not worth the coins you'll save.

By , from NYC on Nov 11, 2016

2

best of the worst

Everyone

Hotel staff don't seem to care about fixing issues in your hotel room. Thermostat in the room only has 2 temp settings, very cold or off. Shower pressure non existent, shower heads hard water buildup. Took 5 days to get someone to fix it and it still wasn't fixed. Price of wifi is ridiculous. Poor restaurant selection.

By on Aug 28, 2016

3

not a great experience!

Everyone

The resort was nice but the room was full of roaches. When I got the room I noticed the toilet was clogged from the previous people. I called it in at 6:00 PM and they came to fix it 3:00 PM the next day meanwhile I got yelled at by Jacky (customer service) when I asked what time maintenance is coming. The staff was nice but once you asked a second question they showed a different face. Instead of the garden view I got the back of the hotel view with the garbage but since I waited on line for an hour abs a hand just to check in I want about to go request another room. The beach was beautiful and pools were great. The buffet and kids club staff were awesome.

By , from NY on Aug 28, 2016