This is an apartment complex where you get an apartment. When I sent a message to ask for certain things, they never responded. Once they give you check in information then they are done, after that, they finally responded to ask me if I gave the key properly to the front desk guy when they didn't provide check out instructions. I would probably stay somewhere else, but the room was clean, the balcony was nice, and it was a safe location, but not in the nicest area.