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Recent guest reviews

Friendly staff, very accommodating and the location of the Hotel was good

Very friendly and helpful staff. The rooms are comfortable and clean. Communication through WhatsApp is above anything I've experienced before!

The hotel room looked nothing like the photos online. The tub was old and appeared to have a lot of rust stains. When i discussed this with the hotel staff, she said that it was a bad decision to book this room on Orbitz. She stated that we should have booked the room on their site directly in order to see real pictures of the room we are getting and to get a better rate. She then showed us the better room; which actually looks like the Orbitz photos.

Everything about this hotel is wonderful! Rooms are nice and very clean. Breakfast is wonderful but most Off all, the staff is the best. They are welcoming and very helpful! I will definitely stay here again

The staff...! Specially, miss Eliz. I think that she goes above and beyond to assure every guest’ satisfaction

The staff and hotel is awesome, close to everything and if you want to stay in you have a roof top deck to relax . The rooms were great

The appartment and staff services are excellent super accommodating. Clean, safe and private gated property, excellent for people with kids like myself . Dinning selection very small and quite expensive on site compared to other local establishments.I suggest to go eat somewhere else but other than that very good place

They give you a lot of consideration. Your security is insured when u r inside because u have to get through 3 doors to get to the room.. they have fan and AC, TV. They have WiFI. The only thing they surcharge for food.. it costs more when u buy in the hotel. After dat everything was ok.. and they have a lady who speak English also

Nice hotel Not far from City.. When I arrive there was a huge spider in my room.. They moved me to another room. Staff there will try to take you for every dollar they can that’s the only issue. Jose was great.. But the rest of the staff tried to over charge me for everything.. I will not return there.

This hotel was a real diamond in the rough. It is off the beaten path, quietly tucked away in an authentic Dominican neighborhood. It was very quaint and kinda reminded me of a small boutique hotel. The hotel was decorated very pretty with a lot of modern flair. Our room was super clean and the cozy roof-top terrace was a nice touch. The staff were very friendly and took pride in making sure you were happy. The hotel is about 20 minutes from Santiago airport but very convenient to restaurants and shopping via Uber.

Amazing Hotel very clean and beautiful. I will stay here on my next trip to santiago. Its also near the city. The staff is beyond helpful.

It was pleasure staying there. Staff is so nice.Deffinetly recommend.

Loved the location, cleanliness, customer service and modern decor all for an affordable price.

It took about 2 hours just to find the hotel since the address on the site is not the full address. After a 4 hour drive plus another 2 hours circling around the city the visit started off wrong. Once checked in we had a meal at the hotel restaurant, expensive and not good! I was at this point done with this place and was super upset that I had prepaid. The same girls that run the reception are the wait staff, the cooks and housekeeping. And the parking was horrible, every time you parked a staff member would have to accompany you to the back of the hotel which was in back of someone's house to open the pad locked gates so you could park. I would never stay at Hotel Casa Jum ever again and I wouldn't recommend it to no one either.

A little hard to find, but in overall it was great place

Great time I felt at home. People who cooked for us at the restaurant. Very clean and cozy room. It rained a lot when I was there but I had a great time staying in the hotel during the time.

Very nice clean room. Extremely friendly and caring staff. They will go out of there way to accommodate you. It’s honestly like staying with family but with privacy. Anything you need. Good food. Good safe location in a busy little city.

Happy, friendly staff who went out of their way to help and make our stay enjoyable. We were at a convention and they made breakfast early for us each day. Rooms are clean and comfortable. The beds have excellent mattresses. Bathroom was funcional with lots of hot water! All round good experience.Would definitely recommend a stay at this hotel.

Very beautiful hotel in Santiago. The staff was very friendly and accomodating.The rooms were spacious and very comfortable. I would definitely stay here on my next visit to Santiago.

C/ Penetración Santiago de los Caballeros Santiago

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Concierge services

Located within 2 miles (3 km) of Centro Leon, Hotel Casa Jum places you within a few miles (5 km) of Bella Terra Mall. This 9-room, 3.5-star hotel welcomes guests with a restaurant, free in-room WiFi, and free valet parking.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room.


Rooms

All of Hotel Casa Jum's 9 soundproofed rooms provide ceiling fans, safes, and phones. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi.


Property features

At Hotel Casa Jum, guests have access to free WiFi in public areas, a meeting room, and a terrace. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for USD 25 per person one-way. The 24-hour front desk has staff standing by to help with tours/tickets and dry cleaning/laundry. Additional amenities include laundry facilities, a vending machine, and a picnic area.

Room options

Junior Suite

1 King Bed and 1 Twin Bed | Sleeps 3

Executive Single Room

1 Double Bed | Sleeps 2

Executive Superior

1 King Bed | Sleeps 2

Apartment, 3 Bedrooms

1 King Bed and 2 Queen Beds | Sleeps 6

Guest reviews for Hotel Casa Jum

Everyone (13) Couples (4) Family (8)
4
Everyone

Friendly staff, very accommodating and the location of the Hotel was good

By on Jan 24, 2021

Review comment responded on Jan 24, 2021

Thank you for choosing us and for your comment, we look forward to seeing you soon

5
Business Business

Very friendly and helpful staff. The rooms are comfortable and clean. Communication through WhatsApp is above anything I've experienced before!

By , from NewUlm on Mar 16, 2020

Review comment responded on Mar 16, 2020

Thank you very much, WE WAIT SOON

2
Partner Couples Family

The hotel room looked nothing like the photos online. The tub was old and appeared to have a lot of rust stains. When i discussed this with the hotel staff, she said that it was a bad decision to book this room on Orbitz. She stated that we should have booked the room on their site directly in order to see real pictures of the room we are getting and to get a better rate. She then showed us the better room; which actually looks like the Orbitz photos.

By on Jan 2, 2020

Review comment responded on Jan 4, 2020

Te agradecemos que hayas dedicado tiempo para proporcionarnos una valoración de tu estancia. Lo siento mucho por escuchar que tu estancia no cumplió las expectativas.

5
Family Family

Everything about this hotel is wonderful! Rooms are nice and very clean. Breakfast is wonderful but most Off all, the staff is the best. They are welcoming and very helpful! I will definitely stay here again

By on Dec 8, 2019

Review comment responded on Dec 8, 2019

THANK YOU FOR PREFERRING US, AND THANK YOU FOR YOUR COMMENT, WE ARE WAITING FOR YOU SOON

4
Partner Couples

The staff...! Specially, miss Eliz. I think that she goes above and beyond to assure every guest’ satisfaction

By on Nov 26, 2019

Review comment responded on Nov 27, 2019

Thank you for choosing us, and for your comment, we are waiting for you in a new stay

5
Friends

The staff and hotel is awesome, close to everything and if you want to stay in you have a roof top deck to relax . The rooms were great

By on Nov 19, 2019

Review comment responded on Nov 19, 2019

thanks so much for your coment we apreciate that

4
Family Family with small children Family

The appartment and staff services are excellent super accommodating. Clean, safe and private gated property, excellent for people with kids like myself . Dinning selection very small and quite expensive on site compared to other local establishments.I suggest to go eat somewhere else but other than that very good place

By on Nov 12, 2019

Review comment responded on Nov 12, 2019

thanks so much for youre review hope to see you soon and we are going to work on our prices.

5
Everyone

They give you a lot of consideration. Your security is insured when u r inside because u have to get through 3 doors to get to the room.. they have fan and AC, TV. They have WiFI. The only thing they surcharge for food.. it costs more when u buy in the hotel. After dat everything was ok.. and they have a lady who speak English also

By on Jun 23, 2019

Review comment responded on Jun 24, 2019

Thanks so much we apreciatte your coment

3
Family

Nice hotel Not far from City.. When I arrive there was a huge spider in my room.. They moved me to another room. Staff there will try to take you for every dollar they can that’s the only issue. Jose was great.. But the rest of the staff tried to over charge me for everything.. I will not return there.

By on May 29, 2019

Review comment responded on May 29, 2019

we are so sorry for the issues you have mr and we are going to make it better sorry again and hope to see you soon

5
Family with small children Friends

This hotel was a real diamond in the rough. It is off the beaten path, quietly tucked away in an authentic Dominican neighborhood. It was very quaint and kinda reminded me of a small boutique hotel. The hotel was decorated very pretty with a lot of modern flair. Our room was super clean and the cozy roof-top terrace was a nice touch. The staff were very friendly and took pride in making sure you were happy. The hotel is about 20 minutes from Santiago airport but very convenient to restaurants and shopping via Uber.

By , from Savannah, GA USA on Apr 28, 2019

Review comment responded on Apr 28, 2019

thanks so much for choosing us, we are so glad and happy that you like the hotel we hope to see you soon again

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