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Hotel Casa Jum

3.5 star property
Hotel in Santiago de los Caballeros with a full-service spa and free valet parking
VIP Access

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Photo gallery for Hotel Casa Jum

Exterior
Minibar, in-room safe, desk, laptop workspace
Breakfast, lunch, dinner served; international cuisine
Apartment, 3 Bedrooms | Terrace/patio
Interior entrance

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
C/ Penetración, Los Rieles, Gurabo, Santiago de los Caballeros, Santiago, 51000
  • Place, Playa Dorada
  • Place, Centro Leon
    ‪5 min drive‬
  • Place, Monument to the Heroes of the Restoration
    ‪12 min drive‬
  • Airport, Santiago (STI-Cibao Intl.)
    ‪26 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Executive Single Room

Executive Single Room | Safe

Executive Single Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Superior

Minibar, in-room safe, desk, laptop workspace

Executive Superior

8.0 out of 10
Very good
(3 reviews)
  • 3229 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite

Minibar, in-room safe, desk, laptop workspace

Junior Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 3767 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed
  • Mountain view

View all photos for Apartment, 3 Bedrooms

Apartment, 3 Bedrooms | Minibar, in-room safe, desk, laptop workspace

Apartment, 3 Bedrooms

  • 1647 sq ft
  • 3 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Luxury

Luxury | Minibar, in-room safe, desk, laptop workspace

Luxury

  • Sleeps 2
  • 1 King Bed
  • Mountain view

View all photos for Deluxe Studio Suite

Deluxe Studio Suite | Minibar, in-room safe, desk, laptop workspace

Deluxe Studio Suite

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Royal Suite

Royal Suite | Minibar, in-room safe, desk, laptop workspace

Royal Suite

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed
  • City view

View all photos for Superior Room

Minibar, in-room safe, desk, laptop workspace

Superior Room

7.0 out of 10
Good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Santiago de los Caballeros

Located in Los Rieles within 2 miles (3 km) of Centro Leon, Hotel Casa Jum is within a few miles (5 km) of Cinemacentro Cibao. This 9-room, 3.5-star hotel welcomes guests with a restaurant, a full-service spa, and free in-room WiFi.

What's nearby

  • Centro Leon - 5 min drive - 1.7 miles
  • Monument to the Heroes of the Restoration - 12 min drive - 4.3 miles
  • Estadio Cibao - 16 min drive - 5.4 miles
  • Colinas Mall - 16 min drive - 5.2 miles

Getting around

  • Cibao Intl. Airport (STI) - 26 min drive

Restaurants

  • ‪Tamales Meli - ‬19 min walk
  • ‪El dorado snack bar - ‬2 min drive
  • ‪Pork And Beer Culture - ‬2 min drive
  • ‪Puros & Carnes - ‬3 min drive
  • ‪El Parrillon - ‬2 min drive

About this property

Hotel Casa Jum

Hotel in Santiago de los Caballeros with a full-service spa and free valet parking
Guests of Hotel Casa Jum enjoy features like a full-service spa, free WiFi in public areas, and a business center. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for USD 30 per person one-way. The 24-hour front desk has staff standing by to help with concierge services, securing valuables, and luggage storage. Other amenities at this spa hotel include a meeting room, a terrace, and laundry facilities.
Guests can expect to find free WiFi and flat-screen TVs with cable channels. Minibars, ceiling fans, and safes are other standard amenities. Housekeeping is available on request.
The onsite spa has couples treatment room(s). Services include facials, body scrubs, and manicures and pedicures. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 8:00 AM to 10:30 AM for a fee: USD 10 for adults and USD 5 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Casa Jum

Things to do

  • Bicycle storage
  • Full-service spa

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden
  • In a nature reserve
  • Picnic area
  • Terrace

Full-service spa

  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Grab bar near toilet
  • No elevator
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 100% renewable energy
  • 3 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Locally-owned and organized tours and activities
  • Reusable cups
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Bidet
  • Private bathroom
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 12:30 PM
Contactless check-out available
Late check-out subject to availability

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 7 and up
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for free
  • Dogs and cats only

Children and extra beds

  • One child 8 years old or younger stays free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately USD 10 for adults and USD 5 for children
  • Airport shuttle fee: USD 30 per person (one-way)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 15 years old
This property accepts credit cards; cash is not accepted
Long-term renters welcome
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • Check-in: 3:00 PM—-anytime
  • Check-out: 12:30 PM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 15 years old.
  • This property accepts credit cards. Cash is not accepted. 
  • This property uses eco-friendly cleaning products.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • Guests can access their rooms with a mobile device.
  • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination.
  • The negative COVID-19 test result requirement applies to all guests aged 7 and up.

Additional information about polices, regulations, and more:

  • Long-term renters welcome.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hostal Casa Jum Hostel Gurabo
Hostal Casa Jum Hostel
Hostal Casa Jum Gurabo
Hotel Casa Jum Santiago
Casa Jum Santiago
Casa Jum
Hostal Casa Jum
Hotel Casa Jum Santiago de los Caballeros
Casa Jum Santiago de los Caballeros
Hotel Casa Jum Hotel
Hotel Casa Jum Santiago de los Caballeros
Hotel Casa Jum Hotel Santiago de los Caballeros

Frequently asked questions

Are free cancellation options available at Hotel Casa Jum?

Hotel Casa Jum provides free cancellation on some room rates. For more details, take a look at the cancellation policy on Orbitz.

What's there to see near Hotel Casa Jum?

This hotel is situated in Los Rieles, close to Casino Gran Almirante, Monument to the Heroes of the Restoration, and Estadio Cibao. You'll also find Centro Leon and Bella Terra Mall within a short drive.

Is parking available on site at Hotel Casa Jum?

Yes, valet parking and self parking are offered for free at the hotel. Accessible parking and bicycle parking are also available.

Is there a spa at Hotel Casa Jum?

There is a full-service spa available for guests to enjoy and services include couples treatments, body scrubs, massages, and mani/pedis.

Does Hotel Casa Jum have a casino at the property?

No, Hotel Casa Jum doesn't have a casino.

Will I find an indoor pool at Hotel Casa Jum?

No, there is no indoor pool at this hotel.

Is Hotel Casa Jum a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including a bar, a restaurant, and a full-service spa.

Does Hotel Casa Jum have a hot tub?

No, there isn't a spa tub at this hotel.

Does Hotel Casa Jum have a restaurant that serves breakfast?

Yes, Hotel Casa Jum serves a full breakfast for a surcharge each morning at Casa Jum.

Does Hotel Casa Jum allow pets to stay free of charge?

Yes, cats and dogs can stay for free at Hotel Casa Jum.

Does Hotel Casa Jum have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Hotel Casa Jum?

The closest major airport to Hotel Casa Jum is Cibao Intl. Airport (STI), which is 13 mi away (26 minutes by car). Another top airport is Gregorio Luperon Intl. Airport (POP), which is around 19.9 mi away.

Are there rooms with balconies that I can book at Hotel Casa Jum?

No, there aren't any guestrooms with balconies at Hotel Casa Jum.

Hotel Casa Jum Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 320 out of 445 reviews
Rating 8 - Good. 78 out of 445 reviews
Rating 6 - Okay. 25 out of 445 reviews
Rating 4 - Poor. 10 out of 445 reviews
Rating 2 - Terrible. 12 out of 445 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Elvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing place was chill and easy to get around. Accommodating. No complaints. Homely feel.
Stayed 6 nights in Oct 2025

10/10 Excellent

stacy

Liked: Cleanliness, property conditions & facilities
Peaceful
Stayed 2 nights in Sep 2025

10/10 Excellent

Rosa

Stayed 1 night in Sep 2025

10/10 Excellent

Yvette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 1 night in Sep 2025

10/10 Excellent

Alvaro, groveland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good.
Stayed 1 night in Sep 2025

10/10 Excellent

Yarira

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Steven Montgomery

Liked: Cleanliness, staff & service, property conditions & facilities
Kind
Stayed 1 night in Sep 2025

10/10 Excellent

REYNALDO

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fantastic. Safe area and very clean and comfortable room.
Stayed 1 night in Aug 2025

10/10 Excellent

Harrison

Liked: Cleanliness, staff & service, property conditions & facilities
Large room, great Shower, Very nice Staff
Stayed 2 nights in Aug 2025

8/10 Good

Julio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 1 night in Aug 2025

10/10 Excellent

Jorge

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at Casa Jum! Staff was very friendly and welcoming, and made sure to be available during late hours. Room and adjacent areas were very clean. We look forward to return at Casa Jum!
Stayed 1 night in Aug 2025

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience was excellent. I loved the warm attention from the staff, the comfortable and well-designed rooms, and the welcoming environment throughout the hotel. It made me feel right at home.
Stayed 15 nights in Jul 2025

10/10 Excellent

Sully

Liked: Staff & service
The host was very friendly and welcoming. He gave me good references for places to visit during my stay.
Stayed 2 nights in Aug 2025

2/10 Terrible

Stevenson

Disliked: Cleanliness, staff & service, property conditions & facilities
I need my refund I don’t stay at this place is really dirty I’m not even checking
Stayed 3 nights in Aug 2025

10/10 Excellent

Nathaniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Loleta

Liked: Cleanliness, staff & service, property conditions & facilities
Very safe and quiet. Beds are comfortable with AC, great water pressure with hot water.
Stayed 6 nights in Jul 2025

10/10 Excellent

Jaylin Horta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient, safe and quiet. Room 3.
Stayed 3 nights in Jul 2025

10/10 Excellent

Andri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

elsa

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good customer services, clean
Stayed 1 night in Jun 2025

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Casa Jum always maintains a high level of service with friendly staff that remember you every time you return.
Stayed 2 nights in Jun 2025

2/10 Terrible

Rafael, Lake Worth

Disliked: Amenities
The place is good but the hotel administration only care about money. I tried to cancel after the date and they said I had to go throught Expedia. Wjen I went through Expedia, Expedia tried with 5 different agents and could not cancel my reservation or even move it for another date. I had an emergency and could not make it to the reserved dates. I called them and they wouldnt respond. They will try to rebuttle with excuses on this review, dont trust the management of this place. They lie and give you the run around!
Stayed 2 nights in Jun 2025

2/10 Terrible

Luis Miguel

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Not parking. you have to park your vehicle on the street and they gave me a room different than the one that I paid for.
Stayed 1 night in May 2025

10/10 Excellent

Jo a

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything and everyone was great
Stayed 2 nights in May 2025

6/10 Okay

Angeline

Traveled with family and small children
Staff is beyond accommodating. This hotel is ok. We stayed for a quick stop being that we had a midnight arrival flight. I stayed with my 7mo. old. Not too kid friendly.
Stayed 1 night in May 2025

10/10 Excellent

Kumail

Liked: Cleanliness, staff & service
Stayed 1 night in May 2025

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