We stayed one night in a 3 bedroom, 2 bath apartment. The accommodations were great, but we were taken advantage of when we ordered room service. We were not given a menu as we requested. The food took over 2 hours to arrive and we were told a price to pay in cash without a receipt. When I asked for a receipt the next day, I saw we were overcharged and did not receive the Orbitz food and beverage credit that came with our reservation. I disputed this but they refused to refund the difference. I believe they saw English-speaking Americans and decided they would just take our money.
The front desk person, a female who stated she has worked there for six years, attempts to extort travelers if they bring a guest to visit the hotel. She then threatens to withhold their room key unless a USD 10 fee is not paid if a family or friend visits your room, and it does not matter whether they spend the night or visit for 5 minutes. She is rude and unprofessional. I will NEVER stay at this location again and will give poor reviews at every online warning visitors of this extortion attempt. I will be placing a stop payment on my credit card charge for this. Although requested, she could not provide any proof where this "regulation" from the hotel is stated on my reservation, nor any paperwork I signed upon check-in
Friendly staff, very accommodating and the location of the Hotel was good
Very friendly and helpful staff. The rooms are comfortable and clean. Communication through WhatsApp is above anything I've experienced before!
The hotel room looked nothing like the photos online. The tub was old and appeared to have a lot of rust stains. When i discussed this with the hotel staff, she said that it was a bad decision to book this room on Orbitz. She stated that we should have booked the room on their site directly in order to see real pictures of the room we are getting and to get a better rate. She then showed us the better room; which actually looks like the Orbitz photos.
Everything about this hotel is wonderful! Rooms are nice and very clean. Breakfast is wonderful but most Off all, the staff is the best. They are welcoming and very helpful! I will definitely stay here again
The staff...! Specially, miss Eliz. I think that she goes above and beyond to assure every guest’ satisfaction
The staff and hotel is awesome, close to everything and if you want to stay in you have a roof top deck to relax . The rooms were great
The appartment and staff services are excellent super accommodating. Clean, safe and private gated property, excellent for people with kids like myself . Dinning selection very small and quite expensive on site compared to other local establishments.I suggest to go eat somewhere else but other than that very good place
They give you a lot of consideration. Your security is insured when u r inside because u have to get through 3 doors to get to the room.. they have fan and AC, TV. They have WiFI. The only thing they surcharge for food.. it costs more when u buy in the hotel. After dat everything was ok.. and they have a lady who speak English also
Nice hotel Not far from City.. When I arrive there was a huge spider in my room.. They moved me to another room. Staff there will try to take you for every dollar they can that’s the only issue. Jose was great.. But the rest of the staff tried to over charge me for everything.. I will not return there.
This hotel was a real diamond in the rough. It is off the beaten path, quietly tucked away in an authentic Dominican neighborhood. It was very quaint and kinda reminded me of a small boutique hotel. The hotel was decorated very pretty with a lot of modern flair. Our room was super clean and the cozy roof-top terrace was a nice touch. The staff were very friendly and took pride in making sure you were happy. The hotel is about 20 minutes from Santiago airport but very convenient to restaurants and shopping via Uber.
Amazing Hotel very clean and beautiful. I will stay here on my next trip to santiago. Its also near the city. The staff is beyond helpful.
It was pleasure staying there. Staff is so nice.Deffinetly recommend.
Loved the location, cleanliness, customer service and modern decor all for an affordable price.
It took about 2 hours just to find the hotel since the address on the site is not the full address. After a 4 hour drive plus another 2 hours circling around the city the visit started off wrong. Once checked in we had a meal at the hotel restaurant, expensive and not good! I was at this point done with this place and was super upset that I had prepaid. The same girls that run the reception are the wait staff, the cooks and housekeeping. And the parking was horrible, every time you parked a staff member would have to accompany you to the back of the hotel which was in back of someone's house to open the pad locked gates so you could park. I would never stay at Hotel Casa Jum ever again and I wouldn't recommend it to no one either.
A little hard to find, but in overall it was great place
Great time I felt at home. People who cooked for us at the restaurant. Very clean and cozy room. It rained a lot when I was there but I had a great time staying in the hotel during the time.
Very nice clean room. Extremely friendly and caring staff. They will go out of there way to accommodate you. It’s honestly like staying with family but with privacy. Anything you need. Good food. Good safe location in a busy little city.
Located within 2 miles (3 km) of Centro Leon, Hotel Casa Jum places you within a few miles (5 km) of Bella Terra Mall. This 9-room, 3.5-star hotel welcomes guests with a restaurant, a full-service spa, and free in-room WiFi.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. For your convenience, a full breakfast is served for a fee each morning from 8:00 AM to 10:30 AM.
Guests can expect to find free WiFi and flat-screen TVs with cable channels. Ceiling fans, safes, and phones are other standard amenities. Housekeeping is available on request.
Guests of Hotel Casa Jum enjoy features like a full-service spa, free WiFi in public areas, and a business center. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for USD 25 per person one-way. The 24-hour front desk has staff standing by to help with luggage storage, dry cleaning/laundry, and tours or tickets. Other amenities at this spa hotel include a meeting room, a terrace, and laundry facilities.
We stayed one night in a 3 bedroom, 2 bath apartment. The accommodations were great, but we were taken advantage of when we ordered room service. We were not given a menu as we requested. The food took over 2 hours to arrive and we were told a price to pay in cash without a receipt. When I asked for a receipt the next day, I saw we were overcharged and did not receive the Orbitz food and beverage credit that came with our reservation. I disputed this but they refused to refund the difference. I believe they saw English-speaking Americans and decided they would just take our money.
The front desk person, a female who stated she has worked there for six years, attempts to extort travelers if they bring a guest to visit the hotel. She then threatens to withhold their room key unless a USD 10 fee is not paid if a family or friend visits your room, and it does not matter whether they spend the night or visit for 5 minutes. She is rude and unprofessional. I will NEVER stay at this location again and will give poor reviews at every online warning visitors of this extortion attempt. I will be placing a stop payment on my credit card charge for this. Although requested, she could not provide any proof where this "regulation" from the hotel is stated on my reservation, nor any paperwork I signed upon check-in
Thank you for preferring us, and for your stay with us. We apologize for the inconvenience caused. To give you information about your case. ALREADY TALKED AND AGREED WITH YOU, THE HOTEL RESERVATIONS. It is per guest, and your reservation was for ONE GUEST ONLY, THE VISITS ARE NOT CHARGED, ONLY THE STAYS PER GUEST, Thank you for your understanding
Friendly staff, very accommodating and the location of the Hotel was good
Thank you for choosing us and for your comment, we look forward to seeing you soon
Very friendly and helpful staff. The rooms are comfortable and clean. Communication through WhatsApp is above anything I've experienced before!
Thank you very much, WE WAIT SOON
The hotel room looked nothing like the photos online. The tub was old and appeared to have a lot of rust stains. When i discussed this with the hotel staff, she said that it was a bad decision to book this room on Orbitz. She stated that we should have booked the room on their site directly in order to see real pictures of the room we are getting and to get a better rate. She then showed us the better room; which actually looks like the Orbitz photos.
Te agradecemos que hayas dedicado tiempo para proporcionarnos una valoración de tu estancia. Lo siento mucho por escuchar que tu estancia no cumplió las expectativas.
Everything about this hotel is wonderful! Rooms are nice and very clean. Breakfast is wonderful but most Off all, the staff is the best. They are welcoming and very helpful! I will definitely stay here again
THANK YOU FOR PREFERRING US, AND THANK YOU FOR YOUR COMMENT, WE ARE WAITING FOR YOU SOON
The staff...! Specially, miss Eliz. I think that she goes above and beyond to assure every guest’ satisfaction
Thank you for choosing us, and for your comment, we are waiting for you in a new stay
The staff and hotel is awesome, close to everything and if you want to stay in you have a roof top deck to relax . The rooms were great
thanks so much for your coment we apreciate that
The appartment and staff services are excellent super accommodating. Clean, safe and private gated property, excellent for people with kids like myself . Dinning selection very small and quite expensive on site compared to other local establishments.I suggest to go eat somewhere else but other than that very good place
thanks so much for youre review hope to see you soon and we are going to work on our prices.
They give you a lot of consideration. Your security is insured when u r inside because u have to get through 3 doors to get to the room.. they have fan and AC, TV. They have WiFI. The only thing they surcharge for food.. it costs more when u buy in the hotel. After dat everything was ok.. and they have a lady who speak English also
Thanks so much we apreciatte your coment
Thank you for preferring us , sorry for the inconveniences caused , we accept all discount promotions , only YOU MUST PRESENT BEFORE PAYING , NOT THE DAY AFTER PAYING YOUR INVOICE . Always at the best disposition,