Skip to main content
Beginning of main content

Recent guest reviews

Cool little hotel. Stayed for one night. The place was a little old, but the room was spacious and water pressure was the best we had in DR. Thanks to Edison for being helpful at checkout and calling us a taxi.

Good location, friendly staff. Long wait (1 hour) at the restaurant for a salad.

These rooms need to be renovated the hotel and area is perfect but the room are not.

It is ok to sleep. rooms need some mains. No many things to do in the area.

the hotel was grate , the only thing is that I am a light sleeper and the AC turning on and off kept me up most of the nights.

Nice hotel , but i think that mini bar should be included since is just ttwo beers , one red bull and couple of coca colas

It’s affordable and it has everything you need. This is old realible when I am in Santiago. If I had to complain about something I would say it could use a pool. But I have no complaints about Platino.

this is my third time in the past year. while the location is good, and the garden space in the back of the hotel is nice, the staff needs some training. The female receptionist was very chilly and appeared resentful towards guest. She really seemed unhappy with her life. I have traveled to this country 5 times. The worst part is when I asked for a room change, she not only declined, but I could hear her laughing with her another staff about my request as I was walking away. Not a way to treat a returning and loyal guest.

It was very good, the only thing wasn't very pleasant was the overnight clerk that he look bored/angry

The room look dirty, the bed is uncomfortable .The noise near by stop you from sleeping.

The room look dirty , the bed very uncomfortable.Loud music playing from around the hotel stop you from sleeping.

I was not booked on the room that I had reserved on the first night. I had to request a room change the very next day due to that the room that I was first given was located in the basement in which I can hear a lot of noise from out side such as the A/C units running, people talking etc. Also the bed was a full size not the queen size bed I had in my reservation. I could not rest the first night. After I was relocated to the other room on the third floor, the room was a lot better. Barely any noise comfortable bed.

My flight was early in the morning. The desk person was not very nice and welcoming. Threw the key down on the desk and walked away. The room was a good size but lacked enough outlet, the bed was clean and we'll made. The bathroom was very small and had extra holes in the wall and looked online and used. Just an ok rest ur head hook up spot.

Air conditioning was very lackluster, linens were ridiculous we were given one thin sheet for two people, shower doors we're off track spilling water on the floorand the Wi-Fi was literally nonexistent. Staff was friendly and helpful as is any Santiago hotel Dominicans are very friendly people

I stayed at Hotel Platino for 2 weeks. The reason I titled this a jewel in Santiago, because that's what this hotel is. Everything is near by from restaurants, numerous plazas and the casino next door. The rooms are great and the staff is exceptional, from the reception staff, housekeepers, to the kitchen staff. I wish I could name everyone but I only have a few characters to write with, but these are to name a few Lisbeth in reception. Rafael and Angelina in management. Also Luis in the hotel restaurant. I really can't express how great this hotel and how everyone in Santiago are some the greatest people I have ever met, I can truly say they didn't treat me like a guest but rather a memeber of the family.

Av. Estrella Sadhala, frente a PUCMM Santiago de los Caballeros

Hotel highlights

  • Close to Monument to the Heroes of the Restoration
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Casino

Platino Hotel & Casino places you within a mile (2 km) of popular attractions like Monument to the Heroes of the Restoration and Restoration Heroes Museum. This 3-star hotel has 91 guestrooms and offers conveniences like a restaurant, a casino, and free in-room WiFi.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café.


Rooms

All of Platino Hotel & Casino's 91 rooms are air-conditioned and have an array of amenities, including refrigerators, minibars, and free local calls. Guests can expect LED TVs with cable channels, along with free WiFi and wired Internet. Other amenities include free bottled water, ceiling fans, and safes.


Property features

Guests staying at Platino Hotel & Casino enjoy access to a casino, a nightclub, and free WiFi in public areas. For transportation, you can make use of an airport shuttle (available 24 hours) for USD 25 per vehicle one-way, as well as limo/town car service. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, securing valuables, and luggage storage. Additional amenities include a conference center, a 24-hour business center, and free newspapers.

Room options

Executive Superior Room

1 Queen Bed | Sleeps 2

Junior Suite

2 Queen Beds | Sleeps 4

Executive Deluxe Room

1 Queen Bed | Sleeps 2

Junior Suite Deluxe

2 Queen Beds | Sleeps 4

Guest reviews for Platino Hotel & Casino

Everyone (25) Couples (1) Family (1)
4
Everyone

By on Nov 24, 2020

Review comment responded on Nov 24, 2020

Dear Valued Guest: Thank you for taking the time to share your experience. Platino Hotel & Casino

4
Everyone

By on Sep 10, 2020

Review comment responded on Sep 10, 2020

Dear Valued Guest: Thanks! We appreciate your review. Guest Services Platino Hotel & Casino

4
Partner Couples

Cool little hotel. Stayed for one night. The place was a little old, but the room was spacious and water pressure was the best we had in DR. Thanks to Edison for being helpful at checkout and calling us a taxi.

By , from Oakland, CA on Mar 8, 2020

Review comment responded on Mar 12, 2020

Dear Valued Guest: We are delighted with your review. Thank you for taking the time to share your feedback. It is awesome that you found our hotel to be 'cool' and you also enjoyed the water pressure here. We have passed along your message to Edison and he sends his regards back to you. We hope to welcome you back soon. Guest Services Platino Hotel & Casino

5
Everyone

By on Feb 9, 2020

Review comment responded on Feb 9, 2020

Dear Valued Guest: Thank you for taking the moment to share your review. We hope to welcome you back again soon. Guest Services Platino Hotel & Casino

4
Business Business

Good location, friendly staff. Long wait (1 hour) at the restaurant for a salad.

By , from SD on Oct 2, 2019

Review comment responded on Oct 2, 2019

Dear Valued Guest: We appreciate you taking the time to review us. We are also glad that you found our location to be good and our staff to be friendly. We simply want to offer our guests a great experience. Regarding the salad, we have taken note and passed along the message the corresponding staff. Hope you had a great trip back home. Guest Services Platino Hotel & Casino

3
Family

These rooms need to be renovated the hotel and area is perfect but the room are not.

By on Sep 27, 2019

Review comment responded on Oct 2, 2019

Dear Valued Guest: We would first like to say thank you for sharing your feedback. We are glad that you found our location to be perfect. We are lucky enough to be just minutes from the Airport and also the center city. Regarding your room, we have passed along the information to the corresponding departments and figure out what went wrong. We do hope you had a great trip in Santiago. Guest Services Platino Hotel & Casino

2
Everyone

By on Sep 7, 2019

Review comment responded on Sep 7, 2019

Dear Valued Guest: We are disappointed with your review, we hope to get the chance to show you how great we truly are. Guest Services Platino & Casino

5
Everyone

By on Mar 19, 2019

Review comment responded on Apr 1, 2019

Dear Valued Guest: Brings a smile to our face to see you enjoyed our hotel. Thank you for taking the time to review us. Guest Services Platino Hotel & Casino

3
Everyone

It is ok to sleep. rooms need some mains. No many things to do in the area.

By on Jan 1, 2019

Review comment responded on Jan 3, 2019

Dear Valued Guest: Thank you for taking the time to share your experience. We are glad that you had a comfortable night’s sleep but we are sad that you did not ask to speak to our front desk team. Santiago is an up and coming city with many great things to do. First, our casino located right door is an activity some may like. Also the distance of the center city + nightlife is is just a quick 5 minute drive. We are lucky to be centrally located from the monument and also the airport. Also Santiago has many historical sites that you could have visited during the stay. We do hope you enjoyed the Dominican Republic at least and wish you a great new year. Guest Services Platino Hotel & Casino

4
Everyone

the hotel was grate , the only thing is that I am a light sleeper and the AC turning on and off kept me up most of the nights.

By on Jan 1, 2019

Review comment responded on Jan 3, 2019

Dear Valued Guest: Greetings from Santiago, thank you for visiting our hotel and we are grateful that you found our hotel to be great. Regarding the noise of the air conditioning units, rest assured we have passed along the info to the corresponding departments to address the issue. We hope you are ready for a great new year and look forward to having you stay with us again. Guest Services Platino Hotel & Casino

url importing http://www.orbitz.com/Santiago-de-los-Caballeros-Hotels-Platino-Hotel-&-Casino.h1529923-p2.Hotel-Reviews
There was an error importing /Santiago-de-los-Caballeros-Hotels-Platino-Hotel-&-Casino.h1529923-p2.Hotel-Reviews, error: javax.servlet.jsp.JspTagException: 301 http://www.orbitz.com/Santiago-de-los-Caballeros-Hotels-Platino-Hotel-&-Casino.h1529923-p2.Hotel-Reviews